So to begin with, the check in portal was not working when we arrived. After waiting on hold for more than an hour on the phone, I decided to drive to their office to retrieve my access code to enter the property. Even while at the office, the person we spoke with could not access the portal as well.
During our first night, we all noticed that our feet were very dirty on the bottom. Not from walking around outside, but simply by walking around the inside of the house. The floors obviously had not been cleaned in a while and it showed.
On the second night of our stay, the lights in the kitchen and dining room shorted out. After spending 30 minutes to try to locate the breaker box, I called after hours maintenance. I was on hold for around 2 hours before I finally deiced to call it a night and try the next day. The next morning, I called into the maintenance line and the call was immediately answered. The lady on the phone assured me that the breaker box was in the house and that I should look some more. After another 30 minutes of looking, and another hour on hold with maintenance, the same lady answered the call. She was able to locate a note on the record on the property that the breaker box was in an outside room that is locked and not accessible by the tenants, so maintenance was dispatched. Why she did not recognize this on the first call is beyond me.
On the third morning, we noticed water coming from the center light in the kitchen (which probably explains the shorting of the lights). Upon returning to the unit later that day, we had a notice that maintenance had been by and could not find the leak (even though you could see the wet ring around the light). In addition, I asked them to check out the toilet in the hallway bathroom, which seem to continuously run, and they could not find a problem.
Amazed by the lack of effort put forth by Realjoy,I decided to send an email to guest services about the issues and they sent out another maintenance person to check out the problems. Low and behold, they found an issue with the float valve in the toilet and repaired accordingly, but still could not find the leak around the light fixture.
Overall, we did enjoy the house, but my goal was to be on vacation, not dealing with problems with my rental unit. I also did not expect to have to fight with the rental management company as well.