Property amenity

Reviews of Best Western Plus River Escape Inn & Suites

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 682 out of 1001 reviews" "
Rating 8 - Good. 206 out of 1001 reviews" "
Rating 6 - Okay. 53 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the balcony overlooking the river. So peaceful.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We're thrilled to hear that you enjoyed the balcony overlooking the river! Providing a peaceful and serene atmosphere for our guests is one of our top priorities, and we're delighted that you were able to experience that during your stay. We look forward to welcoming you back for another peaceful stay!

10/10 Excellent

Gregory, Hampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front of th property is in a rail yard. However, the back is on a beautiful river!
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was really nice, bed comfortable, tv was nice. Bathroom and shower was nice with good water pressure and hot water. Jacuzzi was nice and hot but little to no jets. Breakfast was good, breakfast lady was extremely nice, helpful and approachable. Main bad thing that takes from 5 stars was the fridge. I had to pull it out to turn on a nob just to turn it on. It worked until it about 2 am and then it started to make a clicking sound that was very annoying. I had to pull it out and turned the nob off. It stopped for a few more hours than at 6 am it started again and had to pull it out unplug it. This was three times in one night I had to pull out the fridge to turn it on/off. I told the lady at the desk about it the next day but when we came back nothing was done and we basically didn’t get a fridge during out stay and it kept us up. The employees didn’t seem to care about that. It was annoying to me but if they fixed that this would be a great place. Location is beautiful right in the river and closer to Smokey mountains.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed aspects of your stay, such as the comfortable room, amenities, and breakfast. Please know that we take your concerns seriously and will address them to ensure a better experience for our future guests. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
nice place to spend the night
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,We sincerely appreciate you taking the time to share your feedback with us. At our company, customer satisfaction is paramount, and we are dedicated to exceeding your expectations. Your support makes our work truly fulfilling, and we eagerly anticipate the opportunity to assist you again in the future.

8/10 Good

Cheyenne

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful! Only complaint was the banging at all hours of the night from other quests
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Eric, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Laura

Traveled with family
Liked: Amenities
We had a wonderful stay. we got into town early, but were able to check in anyway. Our room was on the Riverside and the view was gorgeous. I was able to sit on the balcony and relax the evening away. The downstairs coffee bar was a wonderful addition to our stay.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 23, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were extremely friendly. Including the lady who attended to the breakfast area. She greeted us every morning and conversed. She had such a pleasant attitude. She made certain the breakfast areas was stocked and clean. The front desk clerk when we checked in had such a great personality and we shared some laughs about a previous stay I had at this property. The desk clerk when we checked out was not as friendly, but she was not rude. Just very short. in all, our stay was excellent, and I have always recommended. The only downfall was they did not have the room I requested 315 with the in room hot tub available. The only rooms that were left was on the 1st floor. However the next day, when I chatted with the same clerk, advised the room was now available. I thought that was so sweet that she remembered. But of course we were not going to change just for the night. but the fact that she remembered was AWESOME!
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 Good

Jeff

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 23, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was very clean and easily accessible.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 9, 2024
Hi Anthony,Thank you for choosing us for your stay. We are glad to hear your honest review. Providing a clean and comfortable environment is of utmost importance to us. Our team hopes to be a part of your journey once again.

8/10 Good

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room and bed were clean and comfortable. Patio was nice. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Hi Katrina,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

10/10 Excellent

Kristine

Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Deborah

Love to be by the river
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 25, 2024
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excellent

Yevette, pollocksville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet lication. Nicecstaff. Comfortable beds
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 23, 2024
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Seth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded by the river
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 23, 2024
Hi Seth,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 23, 2024
Hi Paul,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

Wesley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Outdated rooms. Horrible service at reception. Dirty room with an awful moldy smell. Shower head and bathroom vanity could use some deep cleaning. Never had room cleaning during our stay. The breakfast was below average, however, the old lady in the breakfast area was very helpful and polite (the only person out of all the staff we interacted with) The location was good, nearby little shops and restaurants. Overall, it was a very unpleasant 4 day stay. Im not sure if this review will help improve the service at this property. However, at least it could help others get mentally prepared with what they will encounter.
Stayed 3 nights in Jan 2024

10/10 Excellent

Michele, Sugar Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Georgia

Traveled with family
Liked: Amenities
We checked in a few minutes past 5. Our room was not ready. Two ladies were cleaning it. Waited 20 minutes to get in room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay especially if you have a room facing the river. Very nice staff and very clean. Good breakfast too
Stayed 2 nights in Jan 2024

10/10 Excellent

Sherika

Stayed 2 nights in Jan 2024

8/10 Good

Timothy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, included breakfast was delicious, and the river was beautiful. However, the location is very misleading and there is none of the typical literature left in hotel rooms telling you of local attractions and restaurants. Make sure if you stay there, you look past tiny Dillsboro to the next town (which is literally right across the bridge) for a very charming downtown area and a lot more options for restaurants and shops.
Stayed 2 nights in Dec 2023

10/10 Excellent

Carl

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas at the River Escape Best Western
We love the hotel and the River view. The swimming pool is Wonderful, and we love our Family time swimming . The view of the Tuckaseegee River. This was our 22nd annual visit coming to stay aft eta riding the Polar Express.
Stayed 1 night in Dec 2023

10/10 Excellent

Evan

Stayed 2 nights in Dec 2023

10/10 Excellent

Scott

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Fairy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was very nice and helpful. Quiet, country setting. Very relaxing.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the river!
Stayed 1 night in Nov 2023

10/10 Excellent

cynthia

Stayed 2 nights in Nov 2023

8/10 Good

Hiroki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
自然豊かで素晴らしい場所でした
Stayed 1 night in Nov 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Stella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay here when we're in the area. We love the rooms with a balcony and water view. It's always clean, comfortable and the staff is friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Driving passed the tracks to the place looks sketchy but the hotel is beautiful and clean, and the rooms are new and spacious. Has plenty of amenities and very polite staff!
Stayed 3 nights in Nov 2023

4/10 Poor

Patricia

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Rooms definitely need thoroughly cleaned. Mildew smell when entering the room. Bedding is terribly uncomfortable. Mattress is very soft and pillows are lumpy. Sheets were stained. Top of headboard looks like it hasn't been dusted in a year. The lights in the bathroom are very dim. Hard to see.
Stayed 2 nights in Oct 2023

8/10 Good

AL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, quiet, and staff was good. Enjoyed the cont. breakfast the help was great. Enjoyed the food. Would stay there again. Al Rigdon
Stayed 3 nights in Sep 2023

10/10 Excellent

Coleen

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and quiet location!! Perfect mountain retreat and views. Staff could have been a little more friendly and welcoming.
Stayed 4 nights in Oct 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views, very nice hotel
The hotel was clean and felt safe. We got a river view room and it was stunning! We enjoyed sitting on the patio for morning coffee and enjoyed the fire pit with a drink by the river. We will be back and I definitely recommend!
Stayed 1 night in Oct 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area and views were great. The room was very peaceful and the bed is extremely comfortable. I dis have a problem with the shower/tub combo. There are no grab bars and the shower/tub floe was quite slippery. As a result I was only brave enough to take one shower and my wife would not go into the shower/tub.
Stayed 3 nights in Oct 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Chester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The patio looking out on river. The breakfast.
Stayed 3 nights in Oct 2023

8/10 Good

Luda

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Everything was wonderful, just room never was clean up.
Stayed 4 nights in Sep 2023

10/10 Excellent

trina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property. We will definitely go back. Just know if you want your room clean and fresh towels you need to request by 8:30am.
Stayed 2 nights in Oct 2023

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting along river
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph C.

Stayed 2 nights in Oct 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful stay, love the long outdoor patio with rockers overlooking the river.
Stayed 1 night in Oct 2023