Ratings based on 849 Verified Reviews

3.0 out of 5
50% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Northwest

Quick access to Anaheim Stadium

Posted Aug 23, 2017
Pros: Good price
Location: Good location for personal use
Average experience - snacks for breakfast with coffee supply not maintained.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Great location

Posted Aug 22, 2017
Great location. Very friendly staff. Large parking lot. Restaurant's within walking distance.
Comment from Hotel Management
Aug 23, 2017 by General Manager, Hotel Management
Vickie, thank you for selecting Extended Stay America for your visit. It is a pleasure to know you loved the location which was convenient for your needs and our courteous staff. Thanks again for being our guest, and we look forward to seeing you in the near future! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Orange, CA

The hotel was average.

Posted Aug 17, 2017
Hotel was spacious and comfortable. Front desk could use more service. Never was told where continental breakfast was or their facilities such as where the pool was located. Could use smiles. The major turn off for me was it reeked of pot. To each his own but I didn't like subjection of the odor.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
1 out of 5
by A verified traveler from Tucson Az

Don't do it!!!!

Posted Aug 4, 2017
If you are okay with sleeping on other people's hair and food crumbs..Listening to a running faucet in the bath room all night ..are okay with a moldy tub because of the leak and filthy carpets ..Stay here it's your type of place..No room service either..Expedia really let me down..One positive is the manager and honest staff ..The're honest people I feel are trapped working for a hotel of nightmares..By the way dont let the rat poison smell bother you..
Comment from Hotel Management
Aug 6, 2017 by General Manager, Hotel Management
Danny, thank you for your candid review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
1 out of 5
by A verified traveler from Texas

Nightmare

Posted Jul 20, 2017
Pros: Walking out of that horrible place ever day .
Cons: rebuild it
Location: That was the only good thing about it was near the park Disneyland ,and restaurants
They had no cleaning services we had to clean our own room ever day ,make are beds, take our towels to the service disk ever day to get clean ones also the bedspreads and pillow case we had to take them to the services disk to get clean ones ever day and what items we took to them that's the items we would get back what a vacation I would never use that hotel or Expedia.com I stick to my good old HOTEL.COM . The continental breakfast was not what Expedia .com showed on there web site.
Comment from Hotel Management
Jul 23, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, General Manager
1 out of 5
by A verified traveler from NY

Horrible experience

Posted May 31, 2017
Pros: Nothing
Cons: Everything
Even after confirmation we did not get the room, they had overbooked the hotel and had given our room to someone else Wake up call was scheduled but no one bothered to call
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Kiran, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. I truly regret the inconvenience caused and hope you will give us another chance to prove that we are committed to providing an excellent guest service. Sincerely, General Manager
2 out of 5
by A verified traveler from Ca

Posted May 23, 2017
When I arrived to my room at 2 AM after a night out I find that the AC is not working. Mind you it is hot and the room is on the 4th floor. When checking out in the morning I told the lady at the reception counter about the issue and they didn't offer any kind of compensation or an apology. The furniture is also falling apart. This place is in need of some renovations.
Comment from Hotel Management
May 26, 2017 by General Manager, Hotel Management
Jonny, thank you for the feedback. We sincerely apologize for the issues you encountered while you were here and regret the inconvenience it caused. The room condition you described is unacceptable and not at all representative of our quality standards. I have shared your concern with my management team in an effort to improve our service and facilities moving forward. We appreciate your observation and have taken a note of it. We hope you will think of choosing us again so we can provide you with much better experience. Sincerely, General Manager
5 out of 5
by Tim

Yes!

Posted May 20, 2017 on Hotels
I was a little scared because of all the negative reviews but I found this place to be clean and very comfortable. I will stay again!
Comment from Hotel Management
May 22, 2017 by Manager, Hotel Management
Tim, thank you for choosing Extended Stay America - Orange County - Katella Ave. We are delighted to read you had a great stay with us. Thanks again for the kind feedback, and we look forward to welcome you back on your next visit. Sincerely, General Manager
1 out of 5
by Travis

Posted May 15, 2017 on Hotels
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Travis, thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Room 331

Posted May 14, 2017
Room smelled like dog urine, outdated room, place needs an upgrade
Comment from Hotel Management
May 16, 2017 by General Manager, Hotel Management
Thank you for staying with us. We're sorry for the issues you encountered with your room. We take your feedback seriously as it will help us improve our service going forward. I will also share your comments regarding our hotel needing an update with our future enhancement team. We hope to see you again the next time you are in the area. Sincerely, General Manager