Lobby

Reviews of Embassy Suites by Hilton Albuquerque

3.5 out of 5
Embassy Suites by Hilton Albuquerque
1000 Woodward Place NE, Albuquerque, NM

Reviews

8.2

Very Good

Rating 10 - Excellent. 540 out of 1041 reviews" "
Rating 8 - Good. 223 out of 1041 reviews" "
Rating 6 - Okay. 122 out of 1041 reviews" "
Rating 4 - Poor. 78 out of 1041 reviews" "
Rating 2 - Terrible. 78 out of 1041 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

HONGYU

Clean and good service
Stayed 3 nights in May 2024
Response from GM on May 10, 2024
Dear HONGYU, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Thad Clark, GM

2/10 Terrible

Tabatha

Traveled with partner
Disliked: Amenities, property conditions & facilities
We checked in, went to our room , elevators were dirty, walkway to our room was dirty. Should have been our first clue. Our 1st room was disgusting, the was pubic hair on the toilet seat, the counters were sticky, switched rooms, this room was worse, the toilet had urine all over the toilet and rim, and hair all over the floor, onto the next. It was the last room available on property, it was better than the first 2, but definitely not worth $200 a night. They comped us dinner vouchers and the food was nothing to brag about. Over salted and mediocre. Definitely will not be returning.
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Dear Tabatha, We sincerely apologize for any inconvenience caused by the lack of satisfaction you experienced during your stay with us. We strive to provide exceptional high-quality accommodations to all our guests, and it is disheartening to hear that we did not meet your expectations. Nonetheless, we value your feedback as it helps us to continually improve the quality of our services. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to provide you with a more positive experience in the future. Sincerely, Thad Clark, GM

10/10 Excellent

eldadiana

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Dear eldadiana, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Thad Clark, GM

6/10 Okay

Robert

Traveled with family and small children
Room wasnt fully clean at check out. Lots of left behind trash, drity pillow covers and bed sheets
Stayed 2 nights in Apr 2024
Response from GM on May 5, 2024
Dear Robert, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Thad Clark, GM

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Dear Mark, It is wonderful to hear that you enjoyed your stay and our convenient location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Thad Clark, GM

10/10 Excellent

Teresa, Bricelyn

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We always stay here in Albuquerque - they have security.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Dear Teresa, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Thad Clark, GM

10/10 Excellent

jerry shigeru

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Management and staff were outstanding. Take a bow. Quiet and peaceful.
Stayed 3 nights in Apr 2024
Response from GM on May 1, 2024
Dear jerry shigeru, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit. Best, Thad Clark, GM

10/10 Excellent

Teresa, Bricelyn

Liked: Cleanliness, property conditions & facilities
Dog friendly
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Dear Teresa, Thank you for taking the time to share your experience and for championing our dog-friendly hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best, Thad Clark, GM

10/10 Excellent

Donna, OHKAY OWINGEH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around the best place in Albuquerque! Great customer service.. ladies for breakfast are so friendly.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Dear Donna, Thank you for your review of our hotel and the wonderful staff. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a good experience. We have a great team comprised of dedicated associates who genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Thad Clark, GM

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing bad
Stayed 1 night in Apr 2024
Response from GM on Apr 27, 2024
Dear Dale, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Thad Clark, GM

10/10 Excellent

Francis

Traveled with family
Very good feeling at checkin and provided good advice on dinner
Stayed 1 night in Apr 2024
Response from GM on Apr 25, 2024
Dear Francis, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Thad Clark, GM

6/10 Okay

Debbie

Traveled with group, Business traveler
Liked: Property conditions & facilities
The issue was that when we arrived we had two king beds reserved and were first given a smoking room and then we requested another room for Lenore Hills they said they overbooked and only had a two bed room for her. Just disappointing when you think you have one thing and land o with another
Stayed 1 night in Apr 2024
Response from GM on Apr 25, 2024
Dear Debbie, Thank you for taking the time to share your experience with us. I am deeply sorry for the disappointment caused by the room type that was assigned to you. Our aim is to ensure that every guest has a comfortable stay, and it is clear that we fell short on this occasion. Your honest feedback is valuable to us, and we will use it to make improvements. We hope that you will consider staying with us again in the future. Sincerely, Thad Clark, GM

10/10 Excellent

soly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the areas were awesome
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear soly, Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you and we can't wait to welcome you back! Best, Thad Clark, GM

6/10 Okay

Alexis

Disliked: Staff & service
Took 3 hours to receive blankets and a pillow
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear Alexis, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. We are sorry for your extended wait time to receive your requested blankets and pillow. Sincerely, Thad Clark, GM

10/10 Excellent

Bonnie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. We had a balcony room with a great view. Huge room and cool hotel with lots for my 7 year old and I to do. Highly recommend!
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Dear Bonnie, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Thad Clark, GM

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Dear Emily, Thank you for taking the time to share your kind review, and please visit us again. Best, Thad Clark, GM

6/10 Okay

Bonnie

Traveled with group
We reserved for 4 but room was set up for 2. Had to wait for sofa bed linen when we were ready for sleep. Pool looked dingy. Breakfast was great and bartender was great at happy hour.
Stayed 2 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Bonnie, We apologize that your room was not fully prepared prior to your arrival and that our pool was not met with our high-quality care. We appreciate you choosing us and for sharing that you enjoyed our great breakfast and bartender. We hope to host you again for a more favorable guest experience. Sincerely, Thad Clark, GM

4/10 Poor

Monique

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our hot water didn't work in the shower so on the first day I had to take a cold shower. Then next day it worked but our shampoo and conditioner were completely empty. The third day our hot water didn't work again. Check in was not good. I had two rooms and they got everything confused and they kept trying to charge me twice. We also were going to eat at the hot restaurant that first night and the wait was like 30-45 minutes, so we waited. The fire alarm went off. They said it was a false alarm. After an hour I asked how much longer the wait was going to be. They said there was an issue in the kitchen, something with the smoke, and that's why the fire alarm went off and we wouldn't be able to dine there. No one ever came to tell us, so if we just waited, we would have been waiting all night. The next day the fire alarm went off again, then it was false. My kids are sensory sensitive so this was extremely stressful.
Stayed 4 nights in Mar 2024
Response from GM on Apr 17, 2024
Dear Monique, We apologize for the inconvenience caused by the water temperature control issues and the fire alarm during your stay. Please understand that this was an unusual situation and not representative of our usual standards. We hope that you will give us another chance to provide you with a better experience and leave you with a more positive impression. Sincerely, Thad Clark, GM

10/10 Excellent

Madelyn

Stayed 1 night in Apr 2024

4/10 Poor

Madison

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner in room didn’t work.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Madison, We are very sorry that you experienced issues with temperature control and that we let you down. We improve our service through our guests' feedback and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Thank you for staying with us. Sincerely, Thad Clark, GM

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 25, 2024
Dear Raquel, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Thad Clark, GM

10/10 Excellent

Albert, Spokane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious rooms, convenient location, beautiful facility
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Dear Albert, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our accommodations and location. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Thad Clark, GM

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 12, 2024
Dear Daniel, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Thad Clark, GM

6/10 Okay

Wes

Stayed 1 night in Apr 2024
Response from GM on Apr 27, 2024
Dear Wes, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Thad Clark, GM

10/10 Excellent

Joseph

Traveled with family and small children, Traveled with family
Liked: Amenities
Amazing
Stayed 1 night in Mar 2024
Response from GM on Apr 6, 2024
Dear Joseph, I am glad our hotel provided you with an amazing experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Thad Clark, GM

4/10 Poor

Pete

Traveled with family
Disliked: Staff & service, amenities
One morning I got pancakes. There was no syrup. I was told there was no more. Next morning no bacon or sausage. Was told there was no more. They charged $12.92 per day for parking. There is nothing that tells you up front that they charge daily parking fees. I was told that they would waive the parking fees. They didn’t waive the fees. A couple of the guest registrations people had poor attitudes. We will never stay at this hotel again.
Stayed 4 nights in Mar 2024
Response from GM on Apr 6, 2024
Dear Pete, We are deeply sorry for the negative breakfast experience you had and for failing to inform you about the parking fee during the booking process. Our guests' satisfaction is of the utmost importance to us, and we apologize for not being able to provide you with a better experience. We appreciate your valuable feedback and thank you for taking the time to share your review with us. We hope to host you again. Sincerely, Thad Clark, GM

10/10 Excellent

Jeannette

Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Dear Jeanette, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Thad Clark, GM

10/10 Excellent

Dominic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have had multiple stays at this property and greet staff / Front desk has its busy moments staff is professional addresses concerns and helps fix any issues if there are any present. And tend to remember who you are. Greatly recommend stays here as well as breakfast and dining areas are well kept and staff stays on top of things bar has its moments be patient and try to know what you want to drink otherwise if you dont know what you like you may just get a stiff drink.
Stayed 1 night in Apr 2024
Response from GM on Apr 5, 2024
Dear Dominic, Welcome back! Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again. Best, Thad Clark, GM

10/10 Excellent

Cris G

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet, and relaxing after a long day of driving. The staff were all friendly, polite and helpful.
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Dear Cris G, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Thad Clark, GM

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Dear Holly, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Thad Clark, GM

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 25, 2024
Dear Penelope, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Thad Clark, GM

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Apr 2024
Response from GM on Apr 3, 2024
Dear Paul, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Thad Clark, GM

4/10 Poor

cheryl

Traveled with partner
room was dirty, beds were very uncomfortable, sagged towards the middle. bedding was just ok.
Stayed 1 night in Apr 2024
Response from GM on Apr 3, 2024
Dear cheryl, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Thad Clark, GM

10/10 Excellent

Allisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 2 nights in Mar 2024
Response from GM on Apr 3, 2024
Dear Allisa, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Thad Clark, GM

10/10 Excellent

Richard, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GM on Apr 25, 2024
Dear Richard, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Thad Clark, GM

6/10 Okay

James

Liked: Cleanliness, staff & service
Pool had to be cleaned. I don’t know if the filter went out but it had to be cleaned because of a lot of foam. Found a hair in room by drinking glasses. I don’t use those anyway.
Stayed 1 night in Apr 2024
Response from GM on Apr 3, 2024
Dear James, I am sorry to hear that the quality of our pool was not met with our excellence in service. Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Thad Clark, GM

10/10 Excellent

Nobleza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool was very cold and super busy. No sheets for our pullout bed, took 1.5hrs for the staff to bring them to our room even after multiple calls…
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Amy, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Thad Clark, GM

2/10 Terrible

Leah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Dear Leah, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Thad Clark, GM

8/10 Good

Pedro Del

Liked: Cleanliness, staff & service, property conditions & facilities
They offered a good value
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Pedro Del, Thanks for letting us know you enjoyed your visit and found our services to be a good value. We appreciate your patronage! Best, Thad Clark, GM

10/10 Excellent

Yolanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Long line at check-in, but it went quick. Staff was very friendly. The hotel restaurant/food was really good. Our waitress was THE NICEST waitress we have EVER had. The indoor pool is small and was super crowded every evening so we didn’t get to use it. We were a family of 6 and our room only had 3 bath towels but once we notified the front desk we were brought more towels a while later. Loved the complimentary drinks and snacks in the evenings. Breakfast was great but they kept running out of everything and then you have to wait a bit for more to come out and the line to order eggs and pancakes was long after 9am so get there early. Overall it was a great stay!! Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Yolanda, We greatly appreciate it when our guests express their desire to stay with us again! Thank you for sharing your feedback with us and for providing us with some areas of improvement. Our goal is to be the top hotel in the area, and our guests play a crucial role in helping us achieve this by sharing their thoughts about our hotel. We hope you will find a reason to visit us again soon. Best, Thad Clark, GM

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well-maintained. The rooms were very clean. The only thing I was a little bit disappointed was at breakfast. The buffet kept running out, and the lady that was replenishing was working as hard as she could to keep it stocked. I think they could’ve had an additional person helping her out, otherwise it was a great stay.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Roberta, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trip! Best, Thad Clark, GM

6/10 Okay

Cindy

Traveled with family
Disliked: Staff & service, amenities
Air conditioner wasn’t working. Shampoo was empty conditioner was empty. I have always loved staying at the Embassy suites was very different called last night at 10:30 for the air conditioner of the battery was dead. Not a good day excuse me.
Stayed 3 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Cindy, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Thad Clark, GM

8/10 Good

BLANCA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the pool. It was very small for such a big hotel. Also, there was no hot tub. Other than that, the hotel was very fancy.
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear BLANCA, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. I was sorry to hear about your disappointment with the size of our pool and the lack of a hot tub. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Thad Clark, GM

2/10 Terrible

Michael

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Aur cinditiiner was broken maintenance came twice and it was just getting hotter and hotter in the room. Couldnt sleep room was nice hotel nice but Broken AC ruined it.
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Dear Michael, I’m sorry to hear that climate control issues kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Thad Clark, GM

10/10 Excellent

Alberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the variety of breakfast options, easy check in, friendly service and security in parking lot. Only thing I wasn’t too happy about was no option to watch or use movie streaming services like Netflix or Hulu
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Dear Alberto, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Thad Clark, GM

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to, good breakfast on site. Large clean room.
Stayed 3 nights in Mar 2024
Response from GM on Mar 29, 2024
Dear Jamie, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Thad Clark, GM

6/10 Okay

Coshayta

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk guy was kinda rude upon check in when I told him the pad wasn’t working to sign. And then it seemed like it was a big inconvenience when we asked for extra towels and wash cloths. We only had 2 towels and no washcloths, mind you there’s 4 people staying in this suite. The worker we asked for towels even told us he didn’t work here and was just hired for a special event or something like that and pointed us to another lady, who then directed us back to the guy who said he didn’t work here. Very unprofessional and very rude behavior. Disappointed is an understatement.
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Dear Coshayta, Thank you for taking the time to share your feedback and for being our valued Guest. Normally our staff does a terrific job of responding to our guest's needs; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Thad Clark, GM

10/10 Excellent

Raghurama

Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Mike, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Thad Clark, GM