The hotel itself is very nice and we’ll likely stay there again. This time, however, wasn’t the best experience. It started when we showed up at 10:30pm to check in and the front desk staff said “ugh you guys are here to check in?! I was just about to go on break”. I booked through an external app and our room was already paid in full, so she was only supposed to put a $100 hold on my card. Well she charged me the full cost of the room for the whole weekend. A mistake I didn’t notice until my card wouldn’t work at Starbucks the next day, so that meant all the money on my card wasn’t able to be used for my weekend trip because it wouldn’t be refunded until the bank opened on Monday. Luckily, a family member was able to electronically send me money to save my trip, but to say I was annoyed would be an understatement. The walking distance to PPG is why we booked here, getting a room on the 21st floor was a huge bonus.