Verified review
2/10 Terrible
Tasrifa
Oct 17, 2026
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff was incredibly helpful expect for a lady by the name of Thobile at front desk as well as her front desk manager , I asked for assistance to add another stay and they said they could but was very rude and not helpful at all ! Refused to give me an extra card and only wanted me to get me card for my second stay even though I said I was adding an extra person , after saying I was adding an extra person and she charged me she said she needed to charge again cause she didn’t hear me say I was adding another person as it sleeps two , I had to swipe my card again and she and her manager were very rude and did not want to give me two cards and insisted I should come after my previous stay card eas deactivated, no toothpaste or toothbrushes in rooms and was not notified of this I am a US traveller I did not have stuff on me and was not notified to bring my own , when I asked for them at front desk I had to wait until 6.30am to brush my teeth until housekeeping comes , when I went back I had to come back again at 7.30 am and it went on and on , I was told breakfast is at 6.am but when I went downstairs I waited until 7am until staff was done with preparations , I requested iron and iron ion bored 3 times and finally went downstairs for it and I took it up , housekeeping was very friendly and polite and welcoming , front desk was very unpleasant and made it a horrible horrible stay ! Don’t go stay somewhere that is not welcoming and helpful cause FD is not !and management is rude
Stayed 1 night in Oct 2026
