Lobby

Reviews of Marriott East Lansing at University Place

4 out of 5
Marriott East Lansing at University Place
300 Mac Ave, East Lansing, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 328 out of 536 reviews" "
Rating 8 - Good. 128 out of 536 reviews" "
Rating 6 - Okay. 56 out of 536 reviews" "
Rating 4 - Poor. 15 out of 536 reviews" "
Rating 2 - Terrible. 9 out of 536 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Baida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and clean hotel. Most of all the manager and staff very accommodating and pleasant.
Stayed 1 night in Apr 2024
Response from Eric, GM on Apr 12, 2024
Dear Baida,Thank you so much for your feedback. We are happy that you enjoyed your stay and were impressed by our service, cleanliness, and location. We hope to be able to host you again when your return to East Lansing.

6/10 Okay

Mary Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We sat at the bar and the bartender changed us like 17 dollars for a drink not sure he know what he was doing
Stayed 1 night in Mar 2024
Response from Eric, GM on Mar 26, 2024
Dear Mary Robin,Please accept our apology that your experience at our bar did not meet your expectations this time. This is not a typical experience at our hotel. Please don't hesitate to contact us if your concern remains unresolved. Otherwise, we appreciate your business and hope that we may have a future opportunity to reagin your full confidence.

10/10 Excellent

Charles, Flushing

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was convenient and met my needs
Stayed 1 night in Feb 2024
Response from Eric S, GM on Mar 6, 2024
Charles,We are happy that you enjoyed your stay. Thank you for choosing our hotel and for your feedback. We hope to serve you again soon.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very walkable to downtown East Lansing and Michigan State Campus
Stayed 1 night in Feb 2024
Response from Eric S, GM on Mar 6, 2024
Hello Lynne,Thank you for staying with us and for giving us your feedback. We are delighted that you enjoyed your experience at our hotel and the area and hope that we may host you again when your travel brings you back to East Lansing.

10/10 Excellent

Cricket

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eric S., GM on Feb 22, 2024
Cricket,We are happy you enjoyed your stay. We hope to host you again the next time you are in East Lansing.

10/10 Excellent

Milu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent job. Please keep it up
Stayed 2 nights in Jan 2024
Response from Eric S.,GM on Feb 22, 2024
Milu,We are happy that you were impressed with your stay. We will absolutely keep striving to make our hotel even better. We hope to host you again the next time you are in East Lansing.

2/10 Terrible

Scott

Stayed 1 night in Jan 2024
Response from Eric S. on Feb 6, 2024
Scott,Please accept our apology that we were not able to earn your complete satisfaction during your recent stay. Please know that we are committed to continuously improving our hotel and welcome any more specific feedback you wish to provide. Otherwise, we appreciate you choosing our hotel and hope that we may have a future opportunity to regain your trust.

8/10 Good

Kristen

Stayed 1 night in Dec 2023

10/10 Excellent

Alta

Stayed 1 night in Nov 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Eric S, GM on Dec 3, 2023
Dear John,Thank you for choosing our hotel. We are delighted that you enjoyed your stay and hope that we can host you again when you return to East Lansing.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Eric S, GM on Dec 3, 2023
Elizabeth,We are glad that you enjoyed your stay. We hope to be able to serve you again soon. In the meantime, happy holidays!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Nov 2023
Response from Eric S, GM on Nov 13, 2023
Hello Shannon,Thank you for your feedback and for staying with us. We hope to host you again when your travels bring you back to East Lansing. In the meantime, happy holidays!

10/10 Excellent

Edwin, Bloomfield Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Especially the convenient parking.
Stayed 1 night in Nov 2023
Response from Eric S, GM on Nov 13, 2023
Hello Edwin,Thank you for staying with us and for your feedback. We look forward to hosting you again when you return to our area.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
getting from the parking garage to the room is complicated and inconvenient
Stayed 1 night in Oct 2023
Response from Eric S, GM on Nov 13, 2023
Ronald,We are sorry that you found our parking garage confusing. We will continue to work with our front desk team to provide simple and clear instructions at arrival to assist with directions. Thank you for your feedback and for choosing our hotel.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel convenient to airport shuttle
This is a very nicely situated hotel, at the location of the airport shuttle dropoff. The room was nice, standard high-quality amenities. Check in and checkout were efficient and staff were helpful.
Stayed 1 night in Oct 2023
Response from Eric S, GM on Oct 19, 2023
Dear David,Thank you for your feedback. We are delighted that you were impressed with important aspects of your stay, like staff service, room quality, and location. Hopefully, we can host you again soon so that we can continue to earn your loyalty.

10/10 Excellent

Matt

Liked: Staff & service, amenities, property conditions & facilities
Overnight front desk staff was especially helpful as I was attempting to plan and organize my early AM pick-up for the airport. Thanks so much!
Stayed 1 night in Oct 2023
Response from Eric S, GM on Oct 19, 2023
Dear Matt,Thank you for staying with us and for your feedback. We will be sure to recognize the efforts of our overnight associate that assisted you with your travel arrangements. We get excited when a team member makes a lasting positive impression on a guest.We hope that we can host you again soon.

10/10 Excellent

Shannon

Traveled with family
Liked: Amenities
The staff were very friendly. Room was very nice. Location was great for walking to restaurants.
Stayed 1 night in Oct 2023
Response from Eric, S on Oct 7, 2023
Dear Shannon,We are glad you enjoyed your stay. Thank you for choosing our hotel. We hope we can host you again soon.

8/10 Good

Kim

Stayed 1 night in Sep 2023
Response from Eric S, GM on Oct 25, 2023
Kim,Thank you for staying with us. We hope to host you again soon.

6/10 Okay

Scott

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Eric S, GM on Oct 7, 2023
Dear Scott,We regret that we were not able to earn your complete satisfaction during your recent stay. Know that we are committed to continuously improving our hotel. We hope we can host you again sometime so that we can regain your full confidence.Thank you for choosing our hotel.

8/10 Good

Ravin, Opelousas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except for the bedding; sheets were a bit rough.
Stayed 2 nights in Sep 2023
Response from Eric S, GM on Oct 7, 2023
Dear Ravin,We are sorry that your sheets were not comfortable. We are inspecting our bedding for deficiencies. Otherwise, we are glad you enjoyed most aspects of your stay. Thank you for choosing our hotel. We hope we can host you again soon.

10/10 Excellent

Robin, LaGrange

Stayed 1 night in Sep 2023
Response from Eric S, GM on Oct 20, 2023
Thank you for staying with us, Robin. We are happy you enjoyed your stay and hope to be able to host you again soon.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Perfect location. Parking is easy and convenient. Definitely would stay again.
Stayed 2 nights in Aug 2023
Response from Eric S, GM on Sep 6, 2023
Laura,We are happy that you enjoyed your stay. We can't wait to host you again soon.Thank you for choosing our hotel.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, clean, the staff is beyond courteous and the location is fantastic if you are visiting MSU.
Stayed 1 night in Aug 2023
Response from Eric S, GM on Aug 28, 2023
Andrew,Thank you for your feedback. We are so happy that you enjoyed your stay! We look forward to hosting you again when you visit MSU. GO GREEN!

10/10 Excellent

john

Stayed 1 night in Aug 2023
Response from Eric S, GM on Sep 23, 2023
Thank you for staying with us. We hope to serve you again the next time your travel bring you to East Lansing.

6/10 Okay

Fred, Odessa

Liked: Cleanliness, staff & service
Great location. Internet was not free and cumbersome to use.
Stayed 2 nights in Aug 2023
Response from Eric S, GM on Aug 26, 2023
Fred,We are sorry that you found our wi-fi cumbersome. Next time, please don't hesitate to contact us so we can provide assistance. Also, for your consideration, in addition to complimentary wi-fi, our loyalty program, Marriott Bonvoy, offers great benefits. And, membership is free. Thank you for staying with us.

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bar/restaurant short staffed
Front desk was great. Room was good. Got back to hotel after busy move in for new students Day. Went to bar/restaurant to cool down. Your facility was under staffed for the amount of patrons. For the amount of money paid for this room Marriott clearly knew it was a busy time and to be short staffed during this i feel was unacceptable.
Stayed 1 night in Aug 2023
Response from Eric S, GM on Aug 26, 2023
Marc,Although we were impressed with your room and front desk service, we regret that your experience in the bar fell short of your expectations. Be assured that recruiting outstanding associates remains one of our top priorities. We are confident that we will be successful.Thank you for staying with us. We hope that we can host you again so that we can regain your full confidence.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, amenities
Everything was excellent 👌 👏
Stayed 1 night in Aug 2023
Response from Eric S, GM on Aug 26, 2023
Todd,Thank you for staying with us and for your feedback. We are delighted that you rated your experience as excellent!We hope you can visit again soon. Regards,

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Great location. Welcoming staff.
Stayed 2 nights in Aug 2023
Response from Eric S, GM on Aug 26, 2023
Allan,We are happy that you enjoyed your stay and appreciate that you will recommend our hotel. We look forward to hosting you again when your travel brings you back to East Lansing. In the meantime, take care.

10/10 Excellent

steven

Stayed 2 nights in Aug 2023
Response from Eric S, GM on Sep 9, 2023
Hello Steve,We are happy you enjoyed your stay.We hope to host you again soon!

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Our bathroom was not well cleaned, and there were four hairs under the pillow (although the sheets did seem to be laundered).
Stayed 1 night in Aug 2023
Response from Eric, GM on Aug 12, 2023
Dear Sarah,Please accept our apology for these issues. This is not up to our standard of cleaning. Be assured that we have shared your feedback with our housekeeping team so we can take corrective action steps to address any deficiencies with our cleaning and inspection process. We thank you for sharing your feedback.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Eric S, GM on Aug 12, 2023
Edward,We are pleased that you enjoyed your stay and we hope to be able to host you again sometime soon.

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Eric S, GM on Aug 16, 2023
Thank you for staying with us!

8/10 Good

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Eric S, GM on Sep 23, 2023
Thank you for staying with us.

4/10 Poor

Barbara

Traveled with family and small children, Traveled with family
Undergoing renovations. Pool area terrible. Should close completely and let people know before hand. Grandkids want to swim! Paint, dust awful. I tore hole in my leg bumping into bed at night going to bathroom. They paid for bandages! Will take a while to heal. Very painful. Extremely disappointed given the price. Only good thing bed was comfortable and great shower. I won’t be back
Stayed 5 nights in Jul 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location! So close to great dining and campus!
Stayed 1 night in Jul 2023

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family reunion at MSU
I stay there with family for activities at MSU.. the walkability was great! Rooms were excellent and quiet. Parking was convenient.
Stayed 3 nights in Jul 2023

8/10 Good

JAIME

Traveled with family
Liked: Cleanliness, staff & service
I really liked the area and all of the shops/dining options within walking distance. The hotel was very busy Saturday and only 1 elevator was working. Also I didn’t like that we had to pay for wifi and parking. I should have read better before. But that should have been added to the cost. Also would have liked a microwave as we did bring some snacks thinking there was one.
Stayed 2 nights in Jul 2023

10/10 Excellent

Michele

Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, friendly staff. Easily the best hotel location in East Lansing.
Stayed 2 nights in Jun 2023

10/10 Excellent

Duna

Stayed 2 nights in Jun 2023

10/10 Excellent

Brock

Stayed 2 nights in Jun 2023

8/10 Good

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice, but the desk staff was not welcoming upon arrival, and we waited for quite some time at the restaurant entrance by a sign that read please wait to be seated, and no one showed. There were other people in the restaurant and it was approximately 9:15 A.M., so it was open for business. It really is a nice place to stay though, and will probably stay here again. The room was very clean, the bed was comfortable, and I liked the shower. There seemed to be a lot of parking space in the parking garage, so that was easy too. It’s in a great location as far as getting to other places to eat or going out for a drink, without having to drive there.
Stayed 1 night in May 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service
We have stayed here several times over the years. The location is in the middle of downtown East Lansing and one block from MSU. The property is always clean and the staff is always great.
Stayed 1 night in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is unique, right in the middle of town. staff very nice.
Stayed 2 nights in Apr 2023

6/10 Okay

KRISTY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Expected more for a room I paid over $200 a night for. Tiny room, no fridge or microwave. Hair stuck to bathroom wall. Hidden fees.
Stayed 2 nights in Apr 2023

6/10 Okay

Kavita

Liked: Cleanliness
Stayed 1 night in Apr 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beds seemed small compared to other hotels with double beds. Elevators very slow. Friendly staff and great location,
Stayed 1 night in Apr 2023

2/10 Terrible

ANNA

Stayed 1 night in Apr 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room. Front desk staff was very welcoming. Just wish the rooms had refrigerators and a microwave. It was nice and easy to get to parking garage from room.
Stayed 2 nights in Mar 2023