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Reviews of Staybridge Suites Memphis - Poplar Ave East, an IHG Hotel

3 out of 5
Staybridge Suites Memphis - Poplar Ave East, an IHG Hotel
1070 Ridge Lake Blvd, Memphis, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 456 out of 825 reviews" "
Rating 8 - Good. 250 out of 825 reviews" "
Rating 6 - Okay. 61 out of 825 reviews" "
Rating 4 - Poor. 34 out of 825 reviews" "
Rating 2 - Terrible. 24 out of 825 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly
Stayed 2 nights in May 2024

10/10 Excellent

Leo

Clean , friendly and professional
Stayed 3 nights in Apr 2024

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a lot of popluar areas. Breakfast was okay, decent selection. Couldve used better meat options like bacon once in a while, or gravy for the biscuits. Staff was nice. Room curtains were dirty and broken, couldnt shut all the way because of it. Shower head had water rust and buildup, handicap assemble showers way small. Other than that, room was pretty clean, comfy beds and pillows. Nice appliances and dishes are a bonus.
Stayed 3 nights in Apr 2024

4/10 Poor

Katherine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty filthy, musty, moldy. Front desk personnel less than welcoming and not helpful
Stayed 1 night in Apr 2024

8/10 Good

Missie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lack of parking was a bit of a challenge, but it worked out and I would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the ease of staying here!
Stayed 1 night in Apr 2024

6/10 Okay

MATT

Business traveler, Traveled with family
Liked: Staff & service
Property was a little older and not like some of the new Staybridge Suites I have stayed in. Rooms were ok, but not great. Hallways and stairs seems a little worn out. Also, parking was not good. Very few spots directly around the hotel, there are business lots directly around the hotel, but were told that you could not park in some of them.
Stayed 1 night in Mar 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very professional, and kind.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very big
Stayed 1 night in Mar 2024

2/10 Terrible

Monica

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms smell horrible, sheets are not clean and some of the staff are even rude when you approach them complaining about noise and bad odor.
Response from Jonathan Mulroy on Mar 7, 2024
Dear Monica,I am terribly sorry to hear about your stay! I just met with housekeeping to discuss your issues with cleanliness. I do not tolerate any rudeness and very sad to see you encountered that. It is imperative we provide a clean hotel with the best customer service but obviously dropped the ball big time here. Again, I am very sorry for your experience!

10/10 Excellent

Todd

Traveled with partner
We just returned from the happy hour . The gentleman assisting with the happy hour was very nice . The strawberry shortcake cookies were fantastic.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and smelled fine, the bathroom smelled like someone may have smoked in it or another room near by. Having a full size fridge was clutch for our family of 4 with food allergies. The area seemed relatively safe, my last trip to Memphis my car was broken in to at a Marriot, this area seemed up scale and security was present and doing laps continuously. I would stay here again and my wife said the same.
Stayed 3 nights in Feb 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved the kitchen!
Stayed 1 night in Feb 2024

8/10 Good

Ivan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 2 nights in Dec 2023

2/10 Terrible

Rocky

Traveled with family and small children
Disliked: Staff & service
I reserved and paid for 2 rooms in advance. When i arrived I was informed that I had only one room reserved and the hotel was booked. The next morning I given my second reserved room and was told that it was available the night prior. They had my whole family crammed in one room for a night. Then told me that I had actually reserved 2 rooms and never checked in to the other room. After all the confusion and inconvenience, i am still waiting for reimbursement for a night I did not use one of their rooms and spent the night sleeping on the floor. Terribly disappointed!
Stayed 4 nights in Dec 2023

10/10 Excellent

Julie

Stayed 2 nights in Dec 2023

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - just a few minutes to great restaurants and shopping.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad for traveller
It was so dirty. The ventilator was full of mold, the bathtub had blood stains, and one bedroom light was broken. The room smelled bad.
Stayed 1 night in Dec 2023

8/10 Good

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
The room was exactly as described and very spacious.
Stayed 1 night in Dec 2023

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Carrie

Traveled with family
Liked: Staff & service, amenities
We always love staying at Staybridge Hotels. This one was probably the most rundown of the ones I've stayed at. It is a non-smoking facility, but there was so much marijuana smoking going on that it was pretty awful. The shower had hair in it and mold. The great part is that it was in a safe area with security patrolling at night.
Stayed 3 nights in Nov 2023

8/10 Good

Gary, Douglasville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property in the heart of East Memphis. However, off the busy Poplar Avenue so felt secluded. Friendly and very helpful staff. Rooms were good size and all equipment functioned properly.
Stayed 2 nights in Nov 2023

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel! The establishment was great. The room was wonderful and the staff was amazing. I will definitely be back.
Stayed 3 nights in Nov 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Stayed 1 night in Oct 2023

4/10 Poor

Zebulun

Liked: Cleanliness
Disliked: Staff & service
Stayed 11 nights in Sep 2023

10/10 Excellent

Miranda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area. Great restaurant choices.
Stayed 3 nights in Sep 2023

10/10 Excellent

Adavier

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was pet friendly and the bedroom was separated from the sitting area and kitchen.
Stayed 1 night in Sep 2023

8/10 Good

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
They are lacking in parking.
Stayed 1 night in Aug 2023

2/10 Terrible

Tabitha

Traveled with family
Disliked: Room comfort
Nightmare
Parking terrible! Air conditioning didn’t work very well. Room musty smelling and to top it off our vehicle was broken into along with several others. Thought staying on this side of Memphis was as okay….. but apparently not.
Stayed 1 night in Aug 2023

10/10 Excellent

Ruth L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Troy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
This is a great place that allows pets. The staff were very friendly and the daily breakfast was good. Although it is in a nicer area of Memphis and has security, vehicle break-ins still occur.
Stayed 6 nights in Jul 2023

10/10 Excellent

tami

Stayed 5 nights in Jul 2023

10/10 Excellent

DIONNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I Loved the hotel. It was family friendly. I will definitely stay again.
Stayed 3 nights in Jul 2023

8/10 Good

Dara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Gale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memphis was grest
Was good pull out bed not so good
Stayed 2 nights in Jul 2023

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.. very clean
Stayed 1 night in Jul 2023

8/10 Good

SOFIA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There was very limited parking so we were forced to park at a neighboring business . There was no security and 24 vehicles were broken into that night one of which was ours granted nothing was taken they just did enough to make it an inconvenience for the begging of our trip. Other then that the actual facility was nice . Clean, and staff was friendly. Breakfast was not that great

6/10 Okay

HUSSAIN, coockville

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nice price and Suite space
Stayed 2 nights in Jul 2023

10/10 Excellent

Barbara

Stayed 1 night in Jul 2023

6/10 Okay

Brooke

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: Neighborhood felt safe. Front desk staff were friendly. Free breakfast (typical hotel breakfast fare). Separate living area from bedrooms which is so nice when traveling with kids. Pool area looked decent, but we didn’t use. Cons: Entire property is need of updating and maintenance! Lights out in elevators so they were very dark. Water stains on ceilings in room. Rooms were clean enough that I didn’t complain, but they really needed to be cleaned. Floors were sticky. Thick dust on vents and sprinklers in room. Mold in shower (very inadequate ventilation in bathroom). Carpet was obviously not vacuumed. Windows were filthy and actually had words and faces that were “drawn” on by fingers on the glass by previous guest. Overall, it wasn’t gross. It was adequate enough that I stayed and didn’t complain. But I would not be back without some major changes and updates.