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Reviews of Best Western Plus Peoria

2.5 out of 5
Best Western Plus Peoria
300 Eastlight Ct, East Peoria, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 489 out of 1001 reviews" "
Rating 8 - Good. 335 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator didn't work and I was on 4th floor... area around hotel is in more maintenance
Stayed 3 nights in Apr 2024
Response from bw on Apr 30, 2024
Dear Angela,Thank you for staying with us, and for filling out the survey. We look forward to hearing what our guest have to say, the good and the bad ,so that we can continue to grow and fix any issue you may of encountered. I do apoligize for the inconvience of the elevator not working. We have since gotten it repaired. We look forward to seeing you again in any future visits to our area. Sincerly,East Peoria Best Western Plus Staff

8/10 Good

Debra, Fanwood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that needs improvement is the workout room.
Stayed 6 nights in Apr 2024
Response from NE on Apr 30, 2024
Hello Debra, Thank you for taking the survey. We appreciate your feedback and will be looking into the Exercise room.Thank you, Best western plus staff

10/10 Excellent

jae, urbandale

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from bw on Apr 26, 2024
Jae,Thank you for filling out our survey and staying with us. We are glad you enjoyed your stay. East Peoria Best Western Staff

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from bw on Apr 26, 2024
Heather,Thank you for staying with us and for filling out the survey.We are glad you enjoyed your stay.EastPeoria Best WEstern Plus

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Location worked great for attending a concert at the Peoria Civic Center. Staff was friendly and helpful. Very quiet night despite the hotel being completely sold out.
Stayed 1 night in Apr 2024
Response from bw on Apr 26, 2024
Dear Bonnie,Thank you for staying with us and for filling out the survey.We are glad you enjoyed your stay and your concert. East Peoria Best WEstern Plus

8/10 Good

Autumn

Traveled with family
Liked: Cleanliness, staff & service
The elevator was not working properly. It would go to the second and third floor but door would not open. You have to go down to one and try again. The lady at the desk said they have to call on the elevator a lot. So this wasn’t the first time it’s happened. Other than that very clean and nice place to stay.
Stayed 3 nights in Apr 2024
Response from bw on Apr 16, 2024
Autum,Thank you for staying with us and for filling out our survey. We look forward to seeing you in any of your future visits to our area. Sincerely,East Peoria Best Western Staff

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was affordable and close to the hospital where I was visiting family.
Stayed 4 nights in Apr 2024
Response from bw on Apr 15, 2024
Dear Brittany,Thank you for staying with us, and for filling out the survey. We wish the best for your family member in the hospital. We also look forward to seeing you again with any future visit's to our area.Sincerely,East Peoria Best Western Plus Staff

10/10 Excellent

Angela, Olivehurst

Good area
Stayed 1 night in Apr 2024
Response from bw on Apr 9, 2024
Dear Angela,Thank you for staying with us and taking the time to fill out the survey. Sincerely,Best Western East Peoria

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from BW on Mar 25, 2024
Steve, Thank you for the review!

10/10 Excellent

Gayland

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very very nice and helpful
Stayed 1 night in Feb 2024
Response from bw on Mar 20, 2024
Dear Gayland,Thank you for staying with us, and for taking the time to fill out our survey. We look forward to seeing you in the future. Sincerely,East Peoria Best Western Staff

10/10 Excellent

Heather

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so amazing and very helpful. We will make this our regular hotel stay when visiting family in Peoria. Room was very spacious which was great since we had to bring our 6month old puppy with us. Lots of room for her to play in.
Stayed 4 nights in Feb 2024
Response from BW on Feb 24, 2024
Heather, We are glad you enjoyed your stay, and we hope you will stay with us again soon!

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was outstanding
Stayed 1 night in Feb 2024
Response from Best Westermn Plus Staff on Feb 17, 2024
Terry ,Thank you for your review . We are glad you enjoyed your stay.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the best!! From the young lady who checked us in at night to the ladies who checked us out Sunday morning, just fantastic! They also provided my family and I with information about where to go and what to do in Peoria, delivered clearly and with a smile. The only knock was the toilet didn’t flush properly and the bathroom is outdated a little but we made it work with a plunger. They very politely offered to move our rooms but we declined the offer.
Stayed 2 nights in Feb 2024
Response from BW on Feb 7, 2024
We are glad you enjoyed your stay, we hope you'll consider joining us for another stay sometime soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Beyond my expectations. I had booked a King room for 6 nights, and when I arrived, I received a free upgraded to a suite, which is like a small apartment. Made the long stay much nicer!
Stayed 6 nights in Jan 2024
Response from BW on Feb 7, 2024
We are very glad you enjoyed your stay, and we hope you stay with us again soon!

8/10 Good

Dennis

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from BW on Jan 19, 2024
Thank you for the review!

6/10 Okay

mitch

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
First room smelled of smoke, the second room ,,, the toilet would not flush properly, the bed was hard as Rock, and the tub had a line of what appeared to be mold around the rag holder bar
Stayed 2 nights in Dec 2023
Response from bw on Dec 31, 2023
dear mitch we apologize for the troubles you had during your stay.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from bw on Dec 18, 2023
Thank you

8/10 Good

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great, only stayed to sleep really. Everything was fine but tv had no sound. Other than that staff was nice and hotel was clean
Stayed 1 night in Dec 2023
Response from bw on Dec 16, 2023
Noelle, thank you for taking time to give us a review.. we hope to see you again in the future

10/10 Excellent

Ricky

Stayed 2 nights in Dec 2023
Response from bw on Dec 18, 2023
Thank you

8/10 Good

Tiffany

Stayed 1 night in Nov 2023
Response from bw on Dec 31, 2023
thank you tiffany for taking the time to give us a review.. we hope to see you soon.

10/10 Excellent

Heather

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a great size, loved all the counter space in the room. Bed was comfortable and breakfast was really great.
Stayed 4 nights in Nov 2023
Response from Shy on Nov 29, 2023
Thank you for taking the time to leave us a review. We hope you will join us again soon!

10/10 Excellent

rory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great location for us when visiting. He had a little hiccup checking in which was between BW and Expedia but it got taken care of so all was good
Stayed 2 nights in Nov 2023
Response from bw on Nov 27, 2023
Dear Rory,Thank you for staying with us . We are glad you enjoyed your staff and look forward to seeing you in the future.

2/10 Terrible

SHARON

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Last time a year or so ago the mattress were worn out and I complained. This time my wife woke up with a sore back at three am. When she got up there was a four inch deep indentation where she laid. She is not a large woman.The mattress was junk. So you can't fix the mattresses but you repainted the whole building and added plus to your name. Your worried about rebranding yet the people who pay for all this get the same old junk mattresses!!
Stayed 1 night in Nov 2023
Response from bw on Nov 17, 2023
Thank you for filling out the survey. We apologize that you did not enjoy your stay.

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, clean room.
Stayed 1 night in Nov 2023
Response from bw on Nov 10, 2023
Dear Tom,Thank you for taking the time to fill out the survey.We hope you enjoyed your stay, and look forward to seeing you in the future.Sincerely,East Peoria Best Western Staff

8/10 Good

Wendy, Ottawa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Best Western needs to upgrade its shower products. The shampoo and conditioner came in tiny bottles that were very difficult to use, the contents did not come out easily. Most hotels these days have large pump dispenser bottles of body wash, shampoo and conditioner. Otherwise, the room was clean, quiet and comfortable. Front desk staff were excellent.
Stayed 1 night in Nov 2023
Response from bw on Nov 7, 2023
dear Wendy, thank you for taking the time to give us a review we are glad u had a great stay and hope to see you again in the future.

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was nice. Nothing extravagant, but it was clean and everything was in good working order. The bed was one of the most comfortable beds in any hotel I've ever stayed in. The breakfast was just ok, but it's free so I'm not complaining too much. Overall I would stay there again.
Stayed 1 night in Nov 2023
Response from bw on Nov 5, 2023
Jennifer,Thank you so much for taking the time to fill out the survey. We are glad you enjoyed your stay, and look forward to seeing you in the future. Sincerely,East Peoria Best Western Staff

10/10 Excellent

Jaime

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good place to stay over in Peoria. I recommend it
Stayed 2 nights in Oct 2023
Response from bw on Nov 4, 2023
Jamie,Thank you for staying with us, and thank you for taking the time to fill out the survey. We look froward to seeing you in the future .Sincerely,East Peoria Best Western Staff

6/10 Okay

Kenneth

Stayed 2 nights in Oct 2023
Response from bw on Oct 31, 2023
Kenneth,Thank you for staying with us, and thank you for taking the time to fill out the survey.

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bw on Oct 30, 2023
dear Perla, thank you for taking the time to tell us about your stay.. we hope to see you again soon.

2/10 Terrible

Samuel

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The best western was one of the worst nights sleep that I’ve ever had. Noise was just a constant issue, noise from outside with buses pulling up, then noise from other rooms, banging around from the rooms above. Then the kitchen starts, door noise, squeak from the kitchen door, trolly noise and so on. The room was not all that clean, tired and a waste of money. I’d doubt that I’d stay at this venue again or any best western hotel. It was more motel than hotel. Two positives the breakfast was okay and leaving was good.
Stayed 3 nights in Oct 2023
Response from bw on Oct 30, 2023
Dear Samuel, thank you for taking your time to give us a review.

6/10 Okay

Brenda

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from bw on Oct 27, 2023
Brenda,Thank you for staying with us.Sincerely,East Peoria Best Western Plus

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Bw on Oct 23, 2023
Patrick,Thank you for taking the time to fill out the survey, this helps our staff to know when something needs addressed. Sincerely,East Peoria Best Western Staff

6/10 Okay

Jeffery

Stayed 6 nights in Oct 2023
Response from bw on Nov 10, 2023
Dear Jeffery,We hope you enjoyed your stay, and look forward to seeing you in the future.Sincerely,East Peoria Best Western Staff

8/10 Good

AYDE

Stayed 1 night in Oct 2023
Response from bw on Nov 9, 2023
Dear Ayde,Thank you for taking the time to fill out the survey. We sincerely hope you enjoyed your stay, and we look forward to seeing you in the future.Sincerely,East Peoria Best Western Staff

6/10 Okay

Marquetta

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from bw on Oct 18, 2023
Dear Marquetta,thank you for taking your time to give us a review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from BW on Oct 16, 2023
dear Patrick,thank you for taking your time to give us a review! Hope to see you agian.

6/10 Okay

Cindy

Business traveler
Liked: Room comfort
Stayed 1 night in Oct 2023
Response from bw on Oct 16, 2023
Dear Cindy, thank you for taking the time to give us a review.

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from BW on Oct 12, 2023
Dear Ryan,Thank you for taking your time to give us a review!

6/10 Okay

Cindy

Traveled with family
Liked: Staff & service
The location of the hotel was great - close to restaurants and shopping, a short drive to the convention centre. The staff were friendly and accommodating. The room, however, could use some improvement. The toilet did not always flush properly and the knob on the sink kept coming off.
Stayed 2 nights in Oct 2023
Response from bw on Oct 10, 2023
Cindy,Thank you for all your feedback. Sincerely,East Peoria Best Western Staff

10/10 Excellent

Mitchell

Stayed 2 nights in Oct 2023
Response from bw on Oct 29, 2023
Thank you for staying with us. We look forward to seeing you in the future.

10/10 Excellent

Julia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, rooms were clean, room size and arrangement of room was excellent. Would stay here again!
Stayed 2 nights in Oct 2023
Response from bw on Oct 8, 2023
Julia,Thank you for your feedback. We look forward to seeing you in the future.Sincerely,East Peoria Best Western Staff

8/10 Good

Ricky

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here before, nice rooms, clean staff is nice. The only issue was the elevator was messing up.
Stayed 3 nights in Sep 2023
Response from bw on Oct 3, 2023
Ricky,Thank you for your feed back

10/10 Excellent

SANDY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great place to stay. Convent to everything and safe, plenty of parking and good breakfast.
Stayed 3 nights in Sep 2023
Response from bw on Sep 26, 2023
Sandy,Thank you for your feed back. We look forward to seeing you in the future.Sincerely,East Peoria Best Western Staff

8/10 Good

Danny

Stayed 2 nights in Sep 2023
Response from bw on Oct 16, 2023
Dear Danny,thank you for giving us a review. we hope to see you again.

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from bw on Sep 24, 2023
Mike,Thank you for your feedback.

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from bw on Sep 22, 2023
Nancy,Thank you for your kind feed back

10/10 Excellent

Terrence, Des Plaines

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean.
Stayed 1 night in Sep 2023
Response from bw on Sep 22, 2023
Terrence,Thank you for your feed back

6/10 Okay

Jeff

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Room had a musty odor that I could never shake. Room seemed to need a refresh.
Stayed 3 nights in Sep 2023
Response from bw on Sep 13, 2023
Jeff,We thank you for your feed back..

2/10 Terrible

Mark

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
The hotel is VERY dated and in need updating. The carpet throughout the building is disgusting. The rooms smelted musty. See the pictures from the AC units. The dirt on the AC vents looked like a dryer vent after a cycle. The carpet in the rooms turned your bare feet black. The frame of the bed was broken and stuck out and hit my ankle when walking past the bed. We have stayed in this hotel five times in the last two years and I feel like they have never cleaned it. we only stay at this hotel because we travel with my daughter's softball team and this is the only hotel in the area that has enough rooms for the group. The always vacancy is a telling sign. The hotel claims there is updating being done, but they are painting the outside, no sign of improvements inside. In the future our group is booking a hotel that may be further away from the softball complex because this hotel is such poor quality.
Stayed 1 night in Sep 2023
Response from bw on Sep 11, 2023
Mark,We are sorry about your experience. We do thank you for your feed back, so that we can correct the issues you had. Please know that we are working with our staff to fix all issues.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from bw on Sep 8, 2023
Tim Thank you for staying with us and thank you for your feedback.