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Reviews of Hilton Garden Inn Cleveland East/Mayfield Village

3 out of 5
Hilton Garden Inn Cleveland East/Mayfield Village
700 Beta Dr, Mayfield, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 426 out of 797 reviews" "
Rating 8 - Good. 249 out of 797 reviews" "
Rating 6 - Okay. 65 out of 797 reviews" "
Rating 4 - Poor. 27 out of 797 reviews" "
Rating 2 - Terrible. 30 out of 797 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Cydney

Traveled with partner
Disliked: Amenities, property conditions & facilities
My room was changed and then the whirlpool in our room didn’t work and they wouldn’t fix it or give us another room.. the inside pool was disgusting and the jacuzzi was dirty and empty!
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly and pleasant.
Stayed 2 nights in Apr 2024

4/10 Poor

Brian

Liked: Cleanliness, staff & service
No internet. Fridge loud
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t catch the name of the woman who checked us in, but if you were at the front desk around 11:30pm on Sunday 4/7, you were absolutely lovely to talk to!! Thank you so much for being a kind presence after a 6 hour drive ! :)
Stayed 1 night in Apr 2024

6/10 Okay

Robin, Fort Oglethorpe

Traveled with family and small children
Everything that this property represented in your ad doesn’t offer in person they had no room service after 10 hours of driving we was looking forward to it then someone put a do not disturb sign on my room no housekeeping just very inconvenient took forever to check in blaming 3rd party at check in
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Traveled with pets
Liked: Cleanliness, property conditions & facilities
Quite convenient to highway. Office/light industry area. No charm to the physical area.
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Room was clean and staff for the most part was friendly. Apparently, the person checked us in incorrectly which resulted in a new guest walking in my room while my husband was asleep and not dressed. It was very awkward and embarrassing for strangers to walk in the room while he was asleep. Later on that evening I had to get my keys reset. I was never asked for ID which I thought should be a security issue. Then I wake up to a note on the door regarding payment and my room was booked and paid for a week in advance. Very frustrating experience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. The food was good and very reasonable. Shopping area are very close to the hotel.

10/10 Excellent

Lashonna

Stayed 1 night in Feb 2024

6/10 Okay

Aaron

Stayed 1 night in Jan 2024

8/10 Good

Paula

Stayed 1 night in Oct 2023

6/10 Okay

Andrea

Liked: Cleanliness
Disliked: Property conditions & facilities
It was New Years and the hot tub was out of order. They were short on staff also. No towels were ready when I needed them.
Stayed 1 night in Dec 2023

4/10 Poor

Troy

Traveled with partner
Nothing worked
Stayed 1 night in Jan 2024

2/10 Terrible

Shyann

I thought I paid all this money for a room with a jacuzzi but just to realize it’s a basic hotel room for 200$ I could have went somewhere different
Stayed 1 night in Dec 2023

10/10 Excellent

Alexandra

Traveled with family
Liked: Amenities, property conditions & facilities
We had a great stay while on a long road trip. Beds were very comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got there and they didnt have a room booked for us after we paid you for one
Stayed 1 night in Dec 2023

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Dominique

Liked: Cleanliness, staff & service

10/10 Excellent

joe

4/10 Poor

Brian

Business traveler
No shuttle buses Charged for everything no continental
Stayed 3 nights in Dec 2023

10/10 Excellent

Sharonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Michelle A

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked my stay at this Hilton Garden Inn specifically because it listed an indoor hot tub as an amenity. After checking in, my kids and I went straight to the pool area to find the hot tub empty with orange construction cones around it. After searching past reviews I realized the hot tub had been in this condition longer than 10 months. James from the front desk was super helpful for going out of his way to bring a bottle opener up to my room, and Renard was very friendly and accommodating to my kids and I at breakfast. I noticed some trash around the outside of the front entrance that was never picked up throughout my three night stay. My room, as well as all other areas were clean and tidy.
Stayed 3 nights in Nov 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

4/10 Poor

Lee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was closed
Stayed 2 nights in Nov 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Check in was quick and easy . Room was very clean . Bed was okay . Easy to get to and had a restaurant and bar onsite . Staff was friendly and we had no issues .
Stayed 1 night in Nov 2023

8/10 Good

Eric

Stayed 1 night in Nov 2023

10/10 Excellent

fazeel

Stayed 1 night in Oct 2023

2/10 Terrible

Gerardo Cruz jr Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Warren, BEDFORD HTS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Oct 2023

4/10 Poor

Demone

Stayed 3 nights in Jun 2023

2/10 Terrible

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentlemen working today over charge my account when i checked out as it was a pre paid reservation and upset my day as customer service is so poor today / where is the good service today ?
Stayed 1 night in Sep 2023

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times and I always have a pleasant experience at this hotel.
Stayed 1 night in Sep 2023
Response from FD on Oct 20, 2023
thank you for being a loyal Hilton customer and loyal to the property. We are striving to keep a high standard and give our guest a pleasant and welcoming experience here at Hilton Garden Inn.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Ruth

Traveled with family
Liked: Cleanliness
This Hilton could have been any other cheap hotel. It was clean but other than that it was just average. When we checked in the front desk clerk hardly spoke to us at all. Just asked for ID and credit card then slid the key envelope across the counter and told us our room number. I will not stay there again!
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Mike

Disliked: Staff & service
Staff was rude
Stayed 1 night in Sep 2023

8/10 Good

Juliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the Location. Beds were squeaky, did not like that
Stayed 1 night in Sep 2023

2/10 Terrible

Molly

Stayed 1 night in Sep 2023
Response from FD on Sep 10, 2023
We love for our guest to leave happy and satisfied, I'm sorry we didn't meet your standards. We will work hard to improve in the future.

10/10 Excellent

Mary

Stayed 2 nights in Sep 2023

4/10 Poor

Pat

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed linens appeared clean. However, was extremely disappointed with the overall appearance and general cleanliness of the hotel. All of the carpeting NEEDS to be replaced. Besides being dated it was dirty with visible stain marks and ground in dirt in the lobby, halls and our rooms. Parts of the tile in the lobby were cracked. Our room door needed to be closed with force. The furniture was also dated with visible large scrapes. The bed was very uncomfortable. My general comments is this hotel needs updating!
Stayed 1 night in Aug 2023

8/10 Good

nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Pool and hot tub not working parking lot and sidewalks all cracked awaiting someone to fall. Flags in front are tore up. Couch in our room was from the 70's.
Stayed 5 nights in Aug 2023

8/10 Good

Salvatore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met expectations, acceptable value.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Irene

Stayed 1 night in Aug 2023

6/10 Okay

Daniel, Carlsbad

Disliked: Amenities
Chef and Mo the bartender excellent. Room was not cleaned during my stay…except one day because I asked.
Stayed 6 nights in Aug 2023

2/10 Terrible

Geo

Stayed 1 night in Aug 2023

8/10 Good

Kelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Jessica

Traveled with family
Liked: Staff & service
my bed sounded like it was gonna fall apart. the little yipper dog above me barked every two hours all night long. my son wanted a bath but their was someone elses hair all over the tub. at breakfast me and my son were seated at a table already with drinks and toast and a guest demanded we move cause he supposedly reserved it for his 30 people when he was not even in the area when we initially sat down. so me and my son had to wait for seats and then had to wait longer for our food cause their 30 people were served buffet style FIRST (because they had so many people our food had to be made to order when we literally wanted exactly what was at the buffet.)
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023