Terrace/patio
Check availability

Reviews of Mercure Paris Massy Gare TGV

4 out of 5
Mercure Paris Massy Gare TGV
21 Avenue Carnot, Massy, Essonne

Reviews

8.0

Very Good

Rating 10 - Excellent. 53 out of 152 reviews" "
Rating 8 - Good. 60 out of 152 reviews" "
Rating 6 - Okay. 27 out of 152 reviews" "
Rating 4 - Poor. 10 out of 152 reviews" "
Rating 2 - Terrible. 2 out of 152 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nagesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Feb 2024

10/10 Excellent

Noel

Stayed 1 night in Sep 2023
Response from Cédric on Sep 12, 2023
Bonjour,Merci de votre agréable retour, nous nous félicitons de votre satisfaction, et espérons vous revoir très bientôt. Au plaisir de vous recevoir,Cordialement

6/10 Okay

Franciele

Stayed 3 nights in Feb 2023

10/10 Excellent

Dieudonne, Leduc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure is a nice place to stay
Stayed 2 nights in Jan 2023

10/10 Excellent

Janete

Stayed 1 night in Jun 2022

8/10 Good

C

Liked: Staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Clean. Organised. Car parking overpriced.. 12 euros per day
Stayed 2 nights in May 2022

10/10 Excellent

Jo

Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Claude

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect !
Stayed 1 night in Sep 2020

10/10 Excellent

John

Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good size and had option for chromecast on the TV to watch other programs
Stayed 7 nights in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excllent hotel in Massy
Excellent hotel, service was very good, staff very helpful. Close to Massy train station and a short taxi ride to Orly Airport.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near train station
Near the train station, there is a mall nearby too. Otherwise, the area around the hotel is quiet. Traffic is busy during weekdays.
Stayed 2 nights in Oct 2018

4/10 Poor

Jenny

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Mon, London

Liked: Cleanliness, staff & service
Simple but clean. Pleasant staff
The only issue I had it was lack of toiletries. I expected there will be something in the bathroom as I was going to Paris only for 2 days businesses trip with small suitcase. But there was only a shower gel which smelled like already out of date.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Ok for a business trip. Nice staff, good breakfast
Stayed 1 night in May 2018

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel, perfect for business

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient in everyway
Very comfortable and efficient hotel. Staff very pleasant and helpful. Railway very short walk so easy to access airport. Very useful having restaurant in hotel, nice meal and good service.
Stayed 2 nights in Jul 2017

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with excellent transport links
The hotel was very good. Staff were very helpful, room was fine. WiFi was good connection and reasonable speed. The location is good for transport links, both rail and bus services are very good. But not a lot of choice with regard to nearby restaurants. Alcantara, which was a 10 minute walk away, was a very good restaurant.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train
Nice staff. Bare bones. As one would expect.

6/10 Okay

Tony, San Diego

Good price
Breakfast is the same everyday. WiFi doesn't always work. For one evening I had no WiFi at all, which is bad for business traveler.
Response from Marie-Capucine ARNAUTS on Oct 27, 2016
Dear Tony, Thank you for your comment, We had some difficulties with the wifi system because of some works on the street. the problem is now solved! I am very sorry for the incovenience you met during your stay. I hope to welcome you again. Best regards The management

10/10 Excellent

TSU YUAN, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall is good, but no gym or swimming pool is a pitty for a 4 star
Response from General Manager on Oct 27, 2016
Dear Guest, Thank you for your comment and your 5 stars. Best regards the management

8/10 Good

Maria, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for business stay
Used this hotel as convenient for conference at nearby Ecole Polytechnique. The room was a bit small but pleasant and I think it was probably refurbished recently. Nice shower and good restaurant
Response from marie on Oct 27, 2016
Dear Maria, Thank you very much for your comment! You right our last refurbished was in 2014!. I hope to welcome you again best regards Marie-Capucine ARNAUTS Responsable Hebergement

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 27, 2016
Merci pour vos 5 étoiles! à bientôt

8/10 Good

Mark, AA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel a bit far from central Paris
I stayed at the Mercure Paris Massy for 4 nights while having business at the nearby Ecole Polytechnique. The Mercure is a perfectly adequate business-trip hotel. It located a few minutes walk from the Massy TGV and Massy-Palaiseau RER stations. The accommodations at the hotel are just fine and the staff is very helpful and friendly. Other than the railway stations, there is nothing of interest in the neighborhood. Other than the hotel restaurant, there is almost no place to eat at night on the Mercure side of the railroad tracks. You need to walk about 10-15 minutes to the other side of the railroad tracks (using a long overpass) to find any place to eat or even a market. The RER B line into central Paris is convenient. The trip will take 20-30 minutes depending on the time of day and whether you get an express(plus the time waiting for the train). I think this Mercure is a bit far from central Paris for being a tourist unless you make the trip only once a day.
Response from General Manager on Oct 27, 2016
Dear Mark, Thank you for your detailed comments. Comments as yours help other travelers and it is important! Thank you Marie Capucine ARNAUTS Responsable Hebergement

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
More of an Ibis than a Mercure level hotel
The room was clean but, was not insulated well. It was very easy, and unavoidable, to hear the people staying in rooms around you. The heater wasn't adjustable and remained on a high output throughout the night...rather uncomfortable. On the positive side, the reception was very nice and welcoming.
Response from General Manager on Oct 27, 2016
Dear Guest, We would like to thank you for your comment. We are sorry that your stay did not meet your satisfaction. Your satisfaction is our prioirity and comments as yours help us to improve our quality of service. Thank you Best regards The management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Alberto COUTO on Apr 16, 2016
Cher client, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Massy Gare Tgv. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame ,Monsieur, en l’expression de nos sentiments les meilleurs

10/10 Excellent

Nikki, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price if on offer
I got a great rate of €100 but would not stay here at the standard price of €130
Response from Alberto COUTO on Apr 2, 2016
Dear Guest , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto COUTO GM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast good for a French one :)
Response from Alberto COUTO on Apr 2, 2016
Dear Guest , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto COUTO GM

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Fine for a Mercure
I have stayed at this hotel a number of times on business because of its close proximity to the train station. I then take a local bus to my work site. The hotel is very typical for the chain. The front desk staff is very friendly and helpful. Breakfast is typical for the chain which means that the eggs are running and in my opinion, not good. However, the rest of the breakfast is a very standard for a Europen-chain hotel. Decent wine selection. Rooms are clean but nothing exciting. Obviously, I am satisfied with the hotel since I have returned more than once. Easy to go for dinner in the city by RER B. I have stayed at other hotels in the area, including in Les Ulis but I keep coming back to the Mercure in Massy for its connivence to the train.
Response from Alberto COUTO on Apr 2, 2016
Dear Guest , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto COUTO GM

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Mike, Houston, Tx

Liked: Staff & service
Disliked: Room comfort
Functional
Had to wait almost 15 minutes for someone to show up at the front desk so I could check out. Rooms are typical for Europe small but mostly functional. The bathroom was huge but there was no stand up shower, only a hand held unit that was mounted at the same height as the faucet. The large bath seems like a terrible waste of space.
Response from Marie on Oct 27, 2016
Dear Mike, Thank you for your comment. I am sorry that your stay did not meet your satisfaction. Your satisfaction is our priority and comments as yours help us to improve our quality of service. Thank you The management

6/10 Okay

Simon, Cambridge, UK

Liked: Cleanliness, staff & service
OK for a night but not for a long stay
The whole place was a bit scruffy. Also, I scratched the door of my car in the parking area out front on a low bollard I couldn't see that had the protective panel missing. The AC in the room was pretty feeble.

8/10 Good

Case, Cleveland, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in all, a nice stay
This was by no means a luxury hotel, but it was convenient and comfortable. The staff was extremely helpful when I had a problem. The room was small by American standards, but this did not pose a problem. The biggest plus of the hotel was its location, just a short walk from both a Metro station and a TGV station. This allowed me to quickly and easily arrive at and leave the area. I had two complaints: 1. Only wireless internet was offered. My American laptop could not use the wireless network, thus preventing me from doing some important work. 2. The price of the breakfast buffet was pretty high. This convinced me to just buy some fruit and yogurt from the nearby grocer.
Response from h1176@accor.com on Jan 28, 2016
Dear Guest , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto COUTO GM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

BELINDA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heureuse d’avoir séjourné une nuit à cet hôtel accessible et à proximité de la Gare des TGV. Personnel très accueillant et au petit soin des clients. La chambre est belle avec le nécessaire d’une arrivée tardive et très confortable. Bravo et merci
Stayed 1 night in Dec 2023

10/10 Excellent

philippe

Stayed 1 night in Nov 2023

6/10 Okay

laurence

Stayed 2 nights in Oct 2023

10/10 Excellent

Werner

Stayed 1 night in Aug 2023
Response from Cédric on Sep 12, 2023
Bonjour,Merci de votre agréable retour, nous nous félicitons de votre satisfaction, et espérons vous revoir très bientôt. Au plaisir de vous recevoir,Cordialement

8/10 Good

ELODIE

Business traveler
Liked: Staff & service
Juste une nuit pour le travail . Décue a ce prix là de voir une salle de bain comme celle ci .
Stayed 1 night in Jun 2023
Response from MP on Jun 29, 2023
Bonjour Elodie, effectivement ceci n'est pas normal. en avez vous informé la réception afin que nous puissions effectuer le nécessaire. je vous invite à me contacter personnellement afin que je puisse faire bénéficier de points sur votre carte Allmon mail marc.pelletier@accor.com

2/10 Terrible

Christophe

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from MP on Jun 21, 2023
BonjourN'ayant aucun explication à cette appréciation nous ne pouvons comprendre ce qui vous a déplu. Dommage, nous aurions aimés savoir.Bien à vous

6/10 Okay

Takeshi

Stayed 3 nights in Jun 2023

10/10 Excellent

Marylène

Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023