“They did not have the room we booked available and refused to upgrade us so we had to move the next day. Front desk manager would not help not even try to find an appropriate solution. He refused to pick up the phone when Expedia called. Said he could not return email. We had a king suite and we could not even see the tv from the bed. Stains on bottom of mattress and stains on the top of the sheets. Not a good experience. ”
“They did not have the room we booked available and refused to upgrade us so we had to move the next day. Front desk manager would not help not even try to find an appropriate solution. He refused to pick up the phone when Expedia called. Said he could not return email. We had a king suite and we could not even see the tv from the bed. Stains on bottom of mattress and stains on the top of the sheets. Not a good experience. ”
Cheryl