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Reviews of Biltmore Hotel & Suites

3 out of 5
Biltmore Hotel & Suites
3800 Main Avenue, Fargo, ND

Reviews

8.0

Very Good

Rating 10 - Excellent. 402 out of 1003 reviews" "
Rating 8 - Good. 338 out of 1003 reviews" "
Rating 6 - Okay. 142 out of 1003 reviews" "
Rating 4 - Poor. 79 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kassie

Business traveler, Traveled with family
Liked: Staff & service
Staff was great, the continental breakfast was good. The room was ok, beds were clean, but a lot of things that need work in the room, carpet peeling off the walls, dusty and very dirty behind the furniture, the wallpaper was peeling off the wall in the bathroom, the showwr head was junk. Was room 168
Stayed 1 night in Apr 2024
Response from Biltmore Guest Services on Apr 22, 2024
Thank you for the feedback, we really do appreciate it. We are in the process of getting things in order to remodel that last side of the hotel so those items will be taken care of in the near future.

4/10 Poor

Doug

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The reviews seemed good, but what I found was a worn out old Holidome. Tech updates in room almost nonexistent. Leather recliner in room is heavily deteriorating. I was embarrassed to stay there.
Stayed 1 night in Apr 2024
Response from Biltmore Guest Services on Apr 16, 2024
Thank you for the feedback, it is much appreciated. We will make sure to pass on your concerns.

8/10 Good

Mindy, BELCOURT

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Most of the property outside looked in disarray. The curtains over the windows are torn and frayed. Most of the bedding was stained. A lot of the channels were out on the TV.
Stayed 1 night in Apr 2024
Response from Biltmore Guest Services on Apr 16, 2024
Thank you for the review, we really do appreciate it. We will make sure to pass on these concerns to the department managers so we can get these issues taken care of. We will also reach out to our TV provider and see what issues they are experiencing.

4/10 Poor

Deanna

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing. Would not call this hotel & suites, would call this Motel & Units. Beds, linens old. Very uncomfortable. Room dark, dingy. We were on the 2nd floor, had to carry bags up long flight of stairs, no elevator. Difficult we are seniors. Easy to get to airport from this location only benefit,
Stayed 1 night in Apr 2024
Response from Biltmore Guest Services on Apr 16, 2024
Thank you for the review, we really do appreciate it. We are sorry that we did not have a more accessible room for you on the lower floor. We suggest our guests make those requests before arrival so we can do our best to ensure our guests enjoy their stay.

6/10 Okay

Vickie

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Biltmore Guest Services on Apr 9, 2024
Thank you for the review, we really do appreciate it. We hope to see you again in the future.

8/10 Good

Brent, Sioux Falls

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great centrally located spot. Good little bar/restaurant attached. Close to Drekker
Stayed 1 night in Apr 2024
Response from Biltmore Guest Services on Apr 9, 2024
Thank you for the review, we really do appreciate it! We hope to see you again in the future.

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a leak from the ceiling in bathroom. Contacted front desk and maintenance man came to check it out.
Stayed 2 nights in Apr 2024
Response from Biltmore Guest Services on Apr 9, 2024
Thank you for the review.

8/10 Good

Lynette, Rushville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property, but clean. Bed was comfortable. Breakfast was good.
Stayed 2 nights in Apr 2024
Response from Biltmore Guest Services on Apr 9, 2024
Thank you for the feedback, we really do appreciate it! We hope to see you again in the future.

10/10 Excellent

Robyn

Liked: Staff & service, amenities, property conditions & facilities
Front staff was helpful with us parking our small trailer behind our vehicle.
Stayed 1 night in Apr 2024
Response from Biltmore Guest Services on Apr 6, 2024
Thank you for the review, we really do appreciate it. We hope to see you again in the future.

6/10 Okay

Amy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is dated and in a very congested area. Restaurant was good
Stayed 1 night in Mar 2024
Response from Biltmore Guest Services on Apr 6, 2024
Thank you for the review, we really do appreciate it. We hope to see you again in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 26, 2024
Thank you so much for your review! We hope to see you again in the future!

6/10 Okay

Cindy

Traveled with family
Liked: Staff & service
The carpet tack strip on the floor was exposed which hurt when stepped on.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 24, 2024
Thank you for the review. We are working with maintenance to correct this issue.

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay convenient to airport
Stayed 1 night in Mar 2024
Response from Biltmore Guest Services on Mar 23, 2024
Thank you for the review, we really appreciate it! We look forward to seeing you again!

10/10 Excellent

Cory, St Cloud

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Biltmore Guest Services on Mar 19, 2024
Thank you for the review, we really do appreciate it. We look forward to seeing you again in the future.

6/10 Okay

Allan

Traveled with family
Liked: Staff & service
Too close to the freeway. The clientele walking from the restaurant into the lobby were questionable. And the pitch from the website said it was located near the downtown area. IT IS NO WHERE NEAR DOWNTOWN.
Stayed 1 night in Mar 2024
Response from Biltmore Guest Services on Mar 18, 2024
Thank you for the feedback, we really do appreciate it. We are sorry to hear that we were not in the location that you were expecting, the downtown area is roughly 3 miles away from us to reference in the future.

10/10 Excellent

Shane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable beds and a good shower. Comp breakfast was solid with plenty of options. Front desk and bar staff were friendly.
Stayed 2 nights in Mar 2024
Response from Biltmore Guest Services on Mar 6, 2024
Thank you so much for the review. We hope to see you again in the future!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Biltmore Guest Services on Mar 6, 2024
Thank you for the review! we appreciate it and hope to see you in the future!

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little outdated
Stayed 1 night in Feb 2024
Response from Biltmore Guest Services on Mar 6, 2024
Thank you for the review, it is appreciated!

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best pool area in the Fargo area. This entire hotel was remodeled and updated within the past 2-3 years. New carpet, bathroom, furniture. Unique architecture.
Stayed 1 night in Feb 2024
Response from Biltmore Guest Services on Feb 28, 2024
Thank you for the review, we really do appreciate it. We hope to see you again in the future.

10/10 Excellent

Beverly

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 25, 2024
Thank you so much for the review. We hope to see you again in the future!

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
x
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 25, 2024
Thank you so much for the review. We hope to see you again in the future!

6/10 Okay

Terria

Traveled with partner
Liked: Staff & service
Rooms are dated
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 25, 2024
Thank you so much for your review! We hope to see you again in the future.

2/10 Terrible

Kari

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 4 nights in Feb 2024
Response from Biltmore Guest Services on Feb 28, 2024
Thank you for the review.

10/10 Excellent

Jeff

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great free breakfast
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 18, 2024
Thank you so much for your review! We hope to see you again in the future!

8/10 Good

Melissa, Ontonagon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, pleasant staff, breakfast and fitness room - everything I look for in a hotel. Rooms could use a bit of updating - less lumpy mattress.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 17, 2024
Thank you so much for your review! We hope to see you again in the future!

10/10 Excellent

Nicole, Belcourt

Traveled with family
Liked: Cleanliness, staff & service
I would stay again.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 17, 2024
Thank you so much for the review! We hope to see you again in the future!

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Average property. Clean and quiet, old.
Stayed 1 night in Feb 2024
Response from Biltmore Guest Services on Feb 12, 2024
Thank you for the feedback, we really do appreciate it

6/10 Okay

Danielle

Traveled with family
Liked: Cleanliness, staff & service
This was our second time staying here, we actually came because last time we were here we had so much fun at the bar on Karaoke night. Unfortunately we were so tired we stayed in our room. The room we had has a bit of a motel feel to it. Staff were great. I like the staff. I the hotel need updating to feel clean. Change carpets or something. The previous time we were here the shower was lovely. This stay the bathrooms are fine but needs updating. I’d still come back.
Stayed 1 night in Feb 2024
Response from Biltmore Guest Services on Feb 12, 2024
Thank you for the feedback, we really do appreciate it

8/10 Good

JoAnn

Traveled with family
Liked: Cleanliness, staff & service
The front desk people were very helpful. The beds and pillows were comfortable. We received a discount because we had to wait about 15 minutes upon arrival for our room to be ready. I wish they would’ve had fresh fruits for breakfast but the coffee was good! It was dirty behind the TV and the wallpaper was loose in places; a lamp and a chair were in need of repair (could use some updates as it’s pretty vintage). Overall though, our needs were met and the price was good.
Stayed 1 night in Feb 2024
Response from Biltmore Guest Services on Feb 13, 2024
Thank you for the feedback, we really do appreciate it. We will make sure to look into the condition of the room that you stayed in so we can take care of any issues.

8/10 Good

Michael

Liked: Staff & service
Does the trick at a good price. The beds are the perfect size for a couple to sleep separately. Would stay again because we don't see or do anything while we're sleeping anyway...
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 6, 2024
Thank you for the review! We hope to see you again in the future

2/10 Terrible

Jamie

Stayed 1 night in Feb 2024
Response from Biltmore Guest Services on Mar 22, 2024
Thank your for the feedback, we really do appreciate it.

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub were nice. Great breakfast options!! Very good food!!!!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 4, 2024
Thank you so much for review! We hope to see you again in the future!

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice older property, great staff, good eats, drinks. Tight parking lot
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 4, 2024
That you so much for review! We hope to see you again in the future!

8/10 Good

Patty

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 4, 2024
Thank you for the review! We hope to see you again in the future!

10/10 Excellent

richard

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 4, 2024
Thank you for the review! We hope to see you again in the future!

10/10 Excellent

Melina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Biltmore Guest Services on Jan 22, 2024
Thank You!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked everything about our stay
Stayed 1 night in Jan 2024
Response from Biltmore Guest Services on Jan 22, 2024
We are happy to hear that you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay very much will definitely stay there again
Stayed 1 night in Jan 2024
Response from Biltmore Guest Services on Jan 22, 2024
Thank you for the feedback, we really do appreciate it.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Biltmore Guest Services on Jan 31, 2024
Thank You!

8/10 Good

CHRIS

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Biltmore Guest Services on Jan 22, 2024
Thank You!

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything at the hotel. Did not like that it would have been cheaper to work directly with Biltmore for pricing
Stayed 1 night in Jan 2024
Response from Biltmore Guest Services on Jan 22, 2024
Thank you for the feedback, we really do appreciate it. We look forward to seeing you again in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Biltmore Guest Services on Jan 22, 2024
Thank You!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 9, 2024
Thank you for the feedback, we hope to see you again in the future!

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Biltmore Guest Services on Jan 4, 2024
Thank you for the feedback, we hope to see you again in the future!

8/10 Good

Connie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Biltmore Guest Services on Jan 4, 2024
Thank you for the feedback, we hope to see you again in the future!

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Biltmore Guest Services on Jan 4, 2024
Thank you for the feedback, we hope to see you again in the future!

10/10 Excellent

Marcus

Business traveler
Liked: Amenities
.
Stayed 1 night in Dec 2023
Response from Biltmore Guest Services on Jan 4, 2024
Thank you for the feedback, we hope to see you again in the future!

8/10 Good

Steve

Stayed 1 night in Dec 2023
Response from Biltmore Guest Services on Jan 22, 2024
Thank You!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Biltmore Guest Services on Dec 28, 2023
Thank you for the feedback, we hope to see you again in the future!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Services on Feb 5, 2024
Thank you for the review! We hope to see you again in the future!