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"Eagle tower is old and run down, stay at the other towers. Front desk is not as helpful when requesting for an extra day of stay. No effort done for help. The Island Bingo staff is great. There's no valet, although there are shuttles to help take you to the parking lot, it would have been better to have a valet. Bell desk is no help either."

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"Yes "

"Wish the pool was a little warm couldn’t enjoy it unfortunately "

"The bathrooms and areas of the hotel are a bit outdated. Breakfast was amazing "

"We used the valet, well worth it! Dinner at the grill and breakfast at the drake - both phenomenal!"

"All of the staff looked like they had just lost their best friend and didn’t want to be there. Very unhelpful when we came with any question or concern. It was so stupid you couldn’t pay the difference so my grandson could get the item he wanted. He actually won a nice prize in the claw machine but it dropped it right before it was delivered. We told staff… they did nothing. Another machine also took his points… again nothing . Very disappointed "

"I felt very welcomed and will be planning another trip there soon really enjoyed myself "

"Staff was not responsive to messages through hotel.com and the wifi was so bad, it was unusable. There is also currently construction right next to the hotel, making mornings unpleasant if you're in a room near it, but i know that is just temporary so can't be too mad about it. "