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Reviews of Hampton Inn & Suites Florence-Downtown

2.5 out of 5
Hampton Inn & Suites Florence-Downtown
505 S Court St, Florence, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 408 out of 622 reviews" "
Rating 8 - Good. 162 out of 622 reviews" "
Rating 6 - Okay. 28 out of 622 reviews" "
Rating 4 - Poor. 12 out of 622 reviews" "
Rating 2 - Terrible. 12 out of 622 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Hyun, Montgomery

Stayed 1 night in Mar 2024

4/10 Poor

Kevin

Disliked: Cleanliness
Stayed 1 night in Jan 2024

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd skip this one
The hotel is undergoing a renovatio, but the warning to travelers is not near strong enough. This place is torn up! You an barely get in the front door and there is no vending of ice available. The staff at the front desk is very rude. They even entered our room and stripped down the beds before we were ready to check out (we had left to run an errand and informed the front desk we were coming back) this was all BEFORE checkout time. Traveler beware... avouid this hotel if possible.
Stayed 1 night in Jan 2024

8/10 Good

Sherry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a safe area and convenient to restaurants and other area attractions. Was disappointed to be a Hilton member and not able to have a late checkout when the hotel was not booked. Property is also under construction, which was not mentioned until check in.
Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third straight year I have stayed there. Property is nice and they are upgrading facilities even more. Good dining options one street over.
Stayed 1 night in Dec 2023

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing very helpful and friendly kudos to them
Stayed 4 nights in Nov 2023

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are very comfortable . The Staff were very friendly and accommodating .
Stayed 1 night in Nov 2023

10/10 Excellent

Walt

Stayed 1 night in Nov 2023

10/10 Excellent

Krissy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff!!
Every employee is amazing! They are so friendly and go out of the way to make sure you feel welcomed. Best staff ever!
Stayed 3 nights in Oct 2023

10/10 Excellent

Isaiah

Stayed 2 nights in Oct 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Steven

Stayed 2 nights in Sep 2023

10/10 Excellent

dennis

Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall. Renovations were a little noisy but it stopped after 6pm.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is awesome
Staff was amazing! They would be the reason I’d come again!
Stayed 2 nights in Aug 2023

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 1 night in Aug 2023

8/10 Good

Alexis, Birmingham

Stayed 1 night in Jul 2023

10/10 Excellent

florin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service by all staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great staff. Lots of dining options just right up the street on Court st. Would definitely stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, up-to-date, with a great breakfast offered.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel seemed run down. Curtains wouldn’t close, doors were sticking, not very clean, floor was sticky. The front desk person had a hard time understanding that I had already paid through hotels.com and repeatedly insisted I pay again until she finally decided to stop.
Stayed 1 night in Jun 2023

8/10 Good

Rhonda

Stayed 1 night in Jun 2023

10/10 Excellent

Margaret E.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The towels were better than average hotel towels. The hot breakfast was better than average as well. Overall, great experience!
Stayed 2 nights in May 2023

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and knowledgeable about things to do in area. Room was clean and breakfast was good. Will stay here again.
Stayed 1 night in May 2023

10/10 Excellent

Sheri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
This hotel is very clean, convenient, and comfortable!
Stayed 3 nights in May 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

AGI

Stayed 1 night in Apr 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully adequate.
Stayed 1 night in Apr 2023

8/10 Good

Sondra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2023

10/10 Excellent

florin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Tammy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not what I have experienced in the past
Stayed 1 night in Mar 2023

8/10 Good

christopher

Traveled with family
Liked: Cleanliness
Shower mixer trouble. No hot water for shower. Plenty hot in sink
Stayed 2 nights in Mar 2023

10/10 Excellent

Anthony

Stayed 1 night in Mar 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a great stay and the employees were very nice
Stayed 3 nights in Feb 2023

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inn and a suites was amazing
Stayed 1 night in Feb 2023

10/10 Excellent

melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Brandon

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Sandra

Liked: Cleanliness
Stayed 1 night in Jan 2023

10/10 Excellent

SIVASUBBARAYAN

8/10 Good

Terry

Traveled with partner
Liked: Staff & service, property conditions & facilities
This was a clean hotel with a well designed layout, a good staff, and in a good place. We enjoyed our stay and my wife liked the pool very much.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

William

Stayed 1 night in Dec 2022

8/10 Good

connie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mattress needed replacing. I rolled to the middle.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean! Friendly staff. Delicious hot breakfast.
Stayed 2 nights in Nov 2022

10/10 Excellent

Amy

Stayed 1 night in Nov 2022

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Great location, minor thing that should have been thought out in the planning portion. We will stay again most likely.
Stayed 1 night in Nov 2022

10/10 Excellent

Florin

Stayed 2 nights in Nov 2022

10/10 Excellent

TRACY

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I called to see if we could check in early - the front desk staff was very accommodating. She made sure she put is in a room that was ready. I would definitely stay here again.
Stayed 1 night in Nov 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022