Florence Hilton Worldwide Hotels & Suites

Lovely staff members. Great room with very comfortable bed

I strongly take these reviews into consideration when I'm booking a hotel, so I'm hoping you will find mine of use! Overall the experience was great, it's a little far from the city but there is a shuttle bus that can bring you to and from the city free of charge which is great. We didn't use it all that much because the times didn't always correspond with our schedule but there was also always the option of calling a taxi. Once you are in the city it's small so it's easy to see everything. We also did some tours I would string suggest the Chianti wine tasting tour and Siena it was just amazing and probably the highlight of my trip! Next time I return to Firenze I'll probably stay in a villa in Tuscany. The staff was nice, room was clean I only have two negative comments on my stay. 1- the hotel food was not good at all. I was very disappointed when I ordered a margarita pizza that cost me 10€ and when room service showed up it was basically a focaccia with some cheese and crushed basil on it. More like a slice of pizza from any American/ Canadian Italian part shop that was put in an oven. Maybe I have high expectations but I was expecting a real pizza.2- the front desk was extremely helpful when booking our day trip except they made a huge mistake on one and booked it for the day we arrived instead of two days after as I had asked which resulted in us only realizing later that the bus was never coming and we had to do it on our own!