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I had to check out early and Monica was great at getting my account corrected and communicated greatly with Expedia. Great place and the people are friendly.
Everything was fine, except for the bed. Probably the worst hotel bed I’ve ever slept on, or tried to sleep on. It was the hardest bed I e ever seen. I usually like a firmer mattress but this was like the floor. Other than the bed the hotel was rather nice and decent for the money.
Room smelled like they let a feral cat loose and it peed everywhere in the room! Then I got charged 150$ because my toddler spilled a little bit of chocolate milk in the bed. I wouldn't recommend this place to my worst enemy.
Benjamin
Stayed 1 night in Mar 2024
Response from Management on Apr 8, 2024
Thank you for taking the time to review us. We are so sorry to not have exceeded your expectations during your stay with us.
Stayed one night passing through - clean and economical.
Deborah
Stayed 1 night in Apr 2024
6/10 Okay
Kathryn, San Ramon
Traveled with partner
Apr 6, 2024
The staff was a bit rude when I was checking in.
Kathryn
Stayed 1 night in Apr 2024
Response from , on Apr 8, 2024
Thank you for your feed back we do apologize for your experience at check in, we do take value on guest service and experience and we will address the situation for future guest stays.
The property just seemed a bit shabby and worn. Staff was short with us a check in- not rude just seemed irritated. Location did have a DQ across the street and was easy to get in and out of parking lot. Average experience.