Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers
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Reviews of Hyatt Place Coconut Point

3.5 out of 5
Hyatt Place Coconut Point
23120 Via Villagio, Estero, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1001 reviews" "
Rating 8 - Good. 246 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Paul

Traveled with family
Liked: Amenities
Beds were very comfortable. Room was clean. Staff very friendly. Nice they had a small bar on-site. Breakfast was very good. Cons.. there was a smell emitting in the hallway from the bathrooms. Our shower was terrible. It had a half a glass wall and some small swinging piece. Water would get all over the floor. Not sure if this was for handicap accessibility but did not work well.
Stayed 3 nights in Apr 2024

10/10 Excellent

Deena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the breakfast was good and the staff was nice.
Stayed 1 night in Apr 2024

6/10 Okay

jan

Traveled with family
Liked: Property conditions & facilities
We’ve been trying to see if we prefer Hyatt to Marriott or Hilton. It may be a small item, but I just like having coffee available all day and yet it is always cold (seven day stay). Better to remove it then to leave cold coffee there all day. It is only hot during the morning breakfast hours. It appears there is no one there responsible for keeping it fresh all day. There is a microwave, but heated up cold coffee is not the answer . Additionally, the breakfast was substandard, powdered eggs,greasy bacon. The fresh fruit is a positive, but no pastries or anything interesting on the buffet.
Stayed 7 nights in Apr 2024

10/10 Excellent

mandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and accommodating and the hotel was very clean.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jacob, Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Jan 2024
Response from Ashley- General Manager on Apr 5, 2024
Thank you for the perfect score! We agree, this place is great!

10/10 Excellent

Marco

Stayed 1 night in Mar 2024

10/10 Excellent

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Ashley- General Manager on Apr 5, 2024
Thank you for the 5 out of 5!

4/10 Poor

artur

Stayed 2 nights in Mar 2024
Response from Ashley- General Manager on Apr 5, 2024
Hi Artur, Please reach out and let us know how we might wow you on your next visit!

6/10 Okay

Caryn, Fort Myers

Liked: Cleanliness, property conditions & facilities
The place was nice. The bathroom door and access made no sense. In addition. Both mornings I was woken up at 8am by a knock and no wait for me to respond before a staff member came in. Both time my service dog got out of the room. Rm 317 was immediately across from the staff office and not only did they talk nonstop, they left their carts blocking our door. The front desk staff was very nice with the exception of one woman who was a bit rude when I was trying to buy some drinks.
Stayed 2 nights in Mar 2024
Response from Ashley- General Manager on Apr 5, 2024
Hi Caryn, I have notified housekeeping of the issues you mentioned on your review, we are sorry that you experienced that during your stay! We will certainly do better next time. Come again soon!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Ashley- General Manager on Mar 7, 2024
Thank you for the perfect score!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ashley- General Manager on Mar 5, 2024
Thank you for the perfect score! See you next time!

6/10 Okay

Tom

Traveled with family
Liked: Staff & service
The are no USB charging ports. Bring the wall adapter. I always do.
Stayed 1 night in Feb 2024
Response from Ashley- General Manager on Mar 5, 2024
We have notated this issue and will work with our team to improve the outlet ports in the future!

6/10 Okay

Traci

Liked: Staff & service
Hotel was average. Was nice to be near stores and places to eat.
Stayed 1 night in Feb 2024
Response from Ashley- General Manager on Mar 5, 2024
Thank you for the feedback, please let us know how we might improve!

8/10 Good

Harry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for a 5 night stay.The staff were extremely friendly and helpful. Our room was cleaned every day with fresh towels. Breakfast was always fresh, hot with a great variety. Although it is located in a shopping plaza parking lot, it was extremely quiet at night. It is also walking distance to great restaurants and shopping.
Stayed 4 nights in Feb 2024
Response from Ashley- General Manager on Feb 28, 2024
Thank you for the kind words, we hope you have you again should your travels bring you back to our area!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an all around great place to stay.
Stayed 6 nights in Feb 2024
Response from Ashley- General Manager on Feb 28, 2024
We love to hear you had a nice stay. See you next time!

8/10 Good

Greg

Stayed 2 nights in Feb 2024
Response from Ashley- General Manager on Apr 5, 2024
Thank you for reviewing our hotel!

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice rooms. Many restaurants nearby
Stayed 3 nights in Feb 2024
Response from Ashley- General Manager on Feb 28, 2024
Thank you for the perfect review! Come again soon!

10/10 Excellent

CESAR

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Right price for the right place
Stayed 2 nights in Feb 2024
Response from Ashley- General Manager on Feb 19, 2024
Awesome! Glad you enjoyed your time with us!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ashley- General Manager on Feb 19, 2024
Thank you for the perfect score!

10/10 Excellent

Diana

Stayed 2 nights in Feb 2024
Response from Ashley- General Manager on Apr 5, 2024
Thank you for the perfect score Diana, see you next time!

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was not made on arrival. They offered to change rooms but we didn’t want to move all our stuff. They brought bedding up.
Stayed 1 night in Feb 2024
Response from Ashley- General Manager on Feb 19, 2024
Hi Jamie, This will be discussed with our Front Desk and Housekeeping departments as this has never been an issue previously and I am unsure how it could have happened but I do apologize and hope you will give us another opportunity to serve you in the future!

10/10 Excellent

Juan, boca raton

Liked: Cleanliness, staff & service
Great stay
Stayed 1 night in Feb 2024
Response from Ashley- General Manager on Feb 19, 2024
Thank you for the 5 out of 5! We're so glad you had a great stay!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashley- General Manager on Feb 2, 2024
Thank you for the perfect 5!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Ashley- General Manager on Feb 2, 2024
Thank you for the perfect 5!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a few personal sappointments
Spacious rooms. I has a single with king size bed. Only had a shower; I am a bath person so this was disappointing. Medicre fitness center and outdoor pool/hot tub only. No gift shop on premise but walking distance to a huge outdoor mall with a Super Target, restaurants, small kids play area, ams shopping.
Stayed 2 nights in Jan 2024
Response from Ashley- General Manager on Feb 2, 2024
Thank you for the feedback, most of our King rooms do have a shower, in the future consider selecting a room with two queen rooms for a tub!

2/10 Terrible

Caitlyn

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We stayed one night in a room and had to be moved the next day due to an extremely loud air vent outside of our door and broken shades. Luke warm water coming out of the shower in the new room. I sucked it up because I had food poisoning and absolutely did not want to change rooms again. Was only offered apologies while checking out. We have stayed at different Hyatt properties many times and just got super unlucky this time I suppose.
Stayed 4 nights in Dec 2023
Response from Ashley- General Manager on Feb 2, 2024
We apologize for the issues you experienced at our hotel, the Air Conditioner you mentioned has been repaired and we will follow up with the Engineering team on the water issue. We hope you will give us another opportunity to serve you in the future.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ashley- General Manager on Feb 2, 2024
Thank you for the review, please reach out directly and let us know how we can make sure we are a 5 next time you visit!

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ashley- General Manager on Feb 2, 2024
Thank you for the perfect 5!

6/10 Okay

Brian Keith

Stayed 4 nights in Dec 2023
Response from Ashley- General Manager on Feb 2, 2024
We would love to know more about your stay! Please contact us directly with any feedback.

10/10 Excellent

Bunny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect little staycation spot
Stayed 1 night in Dec 2023
Response from Ashley- General Manager on Feb 2, 2024
Thank you for the perfect 5! We agree, a great place for a staycation!

10/10 Excellent

jenny, CHICAGO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for 1 night but everything was fantastic!
Stayed 1 night in Dec 2023
Response from Ashley- General Manager on Feb 2, 2024
Thank you for the perfect 5!

2/10 Terrible

Mehmet Ata

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend it to anyone!
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in Nov 2023
Response from Zuzana on Nov 28, 2023
We're glad you had a great stay! Hope to see you again soon.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Around the property was a bit unkept.
Stayed 1 night in Sep 2023
Response from Zuzana on Nov 28, 2023
Thank you for your feedback. Hope to see you again.

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and fantastic staff
Stayed 2 nights in Nov 2023
Response from Zuzana on Nov 28, 2023
Thank you so much for your kind review. Hope to see you again soon!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ashley- General Manager on Nov 22, 2023
Thank you for the perfect 10 out of 10!

10/10 Excellent

Judy

Stayed 2 nights in Sep 2023
Response from Ashley- General Manager on Nov 22, 2023
Thank you for the perfect score! Come again soon!

4/10 Poor

Paul

Traveled with partner
will not stay here again
Stayed 4 nights in Nov 2023
Response from Ashley- General Manager on Nov 22, 2023
Hi Paul, Please reach out and let us know any specific issues that occurred so that we may be able to address them. We hope you will give us another opportunity in the future!

10/10 Excellent

Jinesh

Stayed 4 nights in Nov 2023
Response from Ashley- General Manager on Feb 2, 2024
Thank you for the perfect 5!

8/10 Good

Mason

Stayed 1 night in Oct 2023
Response from Zuzana on Nov 24, 2023
Thank you for staying with us! Hope to see you in the future.

10/10 Excellent

WENDY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were OUTSTANDING! So friendly & welcoming--everyone from main desk to maintenance staff treated you and greeted you like family. Nice breakfast each day and even had a cocktail downstairs in the evening. Pool was beautiful. All walking distance to amazing shopping & restaurants. Only one suggestion- upgrade your coffee quality. We'll be back!
Stayed 3 nights in Oct 2023
Response from Zuzana on Nov 1, 2023
Thank you so much for your kind review! We are so glad that you enjoyed your stay. Hope to see you soon!

10/10 Excellent

Bunny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and awesome place to stay will stay again
Stayed 1 night in Oct 2023
Response from Zuzana on Nov 1, 2023
Thank you for your review! Hope to see you soon.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bugs in room
Bugs everywhere in room had to change no compensation for sleeping in a bug filled room !!!!
Stayed 3 nights in Oct 2023
Response from Ashley- General Manager on Oct 26, 2023
Thank you for choosing to say with us, we apologize for any inconvenience you may have experienced with us but are glad maintenance was able to assist moving you to another room quickly. We do not often have ants near the trash cans but our pest control company came out right away to ensure no future issues.

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, the hotel was spotless and the pool and hot tub were awesome.
Stayed 2 nights in Oct 2023
Response from Ashley- General Manager on Oct 26, 2023
We're so glad you had a wonderful stay with us! Come again soon!

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easily accessible & staff was amazing! Friendly & helpful.
Stayed 1 night in Oct 2023
Response from Ashley- General Manager on Oct 24, 2023
Thank you for your kind words! We agree, our team is amazing! See you next time.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Seems a bit dated and overpriced but covered all my needs, graciously!
Stayed 1 night in Oct 2023
Response from Ashley- General Manager on Oct 24, 2023
Thank you for staying with us and we hope you will come again soon.

6/10 Okay

Carol

Stayed 2 nights in Oct 2023
Response from Ashley- General Manager on Nov 22, 2023
Thank you for staying with us!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and guiet.
Stayed 4 nights in Oct 2023
Response from Ashley- General Manager on Oct 24, 2023
Thank you for the 5 out of 5!

4/10 Poor

DIANE

Business traveler
Disliked: Cleanliness, property conditions & facilities
Needs an up date. Dark and dingy. No microwave in room. Shower hot water was cool to luke warm
Stayed 7 nights in Oct 2023
Response from Ashley- General Manager on Oct 24, 2023
Thank you for staying with us, in the future please request a microwave and our team will do our best to deliver! We hope you'll give us another opportunity in the future.

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Ashley- General Manager on Oct 24, 2023
Thank you for choosing to stay with us!