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Reviews of Hole Inn the Wall Hotel - Fort Walton Beach - Sunset Plaza - near Beaches & Hurlburt

2 out of 5
Hole Inn the Wall Hotel - Fort Walton Beach - Sunset Plaza - near Beaches & Hurlburt
209 Miracle Strip Pkwy Sw, Fort Walton Beach, FL

Reviews

5.4
Rating 10 - Excellent. 100 out of 739 reviews" "
Rating 8 - Good. 121 out of 739 reviews" "
Rating 6 - Okay. 145 out of 739 reviews" "
Rating 4 - Poor. 140 out of 739 reviews" "
Rating 2 - Terrible. 233 out of 739 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Business traveler
Liked: Amenities, property conditions & facilities
Quiet spacious and VERY CLEAN…I
Stayed 1 night in Apr 2024
Response from Dorothy on Apr 22, 2024
Thank you for staying with us and we hope to see you again.

6/10 Okay

walter

Traveled with group, Business traveler
Disliked: Amenities
nice for the price very affordable
Stayed 1 night in Apr 2024
Response from Dorothy on Apr 9, 2024
Thank you for staying with us and we hope to see you again

8/10 Good

Courtney

Stayed 1 night in Mar 2024
Response from Dorothy on Apr 3, 2024
Thank you for staying with us and we hope to see you again,

10/10 Excellent

Amy

Liked: Staff & service, property conditions & facilities
Great price. Check in lady was very nice! Property needs some upgrades. But did I say Great price! I found it a comfortable place to stay. Great location a plus.
Stayed 1 night in Mar 2024
Response from Dorothy on Mar 5, 2024
Thank you for staying with us and we hope to see you again.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a good value for a brief stay.
Stayed 1 night in Feb 2024
Response from Dorothy on Feb 13, 2024
Thank you for staying with us and we hope to see you again

2/10 Terrible

ERIC

Stayed 1 night in Nov 2023
Response from Alan on Jan 18, 2024
We apologize that your stay wasn't a pleasant one, Please let us know where it is that we fell short for you so that we may improve our hotel and staff to not allow this to happen again.

6/10 Okay

Broderick

Stayed 1 night in Nov 2023
Response from Dorothy on Nov 17, 2023
Thank you for staying with us and we hope to see you again

4/10 Poor

Micah

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Have not received security deposit back yet and did not leave room in disorder. Also area and other patrons were sketchy. The person who checked us in was very helpful and nice but the check out lady was very grumpy and socially weird. Place is cheap so you get what you pay for. I would recommend going to a better hotel so you don't get your security deposit taken advantage of.
Stayed 1 night in Sep 2023
Response from Dorothy on Nov 7, 2023
Good morning, we apologize for any inconveniences you may have occurred. The deposit usually takes 3 to 7 business days. If you have not received your deposit back yet please give us a call.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dorothy on Nov 7, 2023
Good morning, Thank you for staying with us and we hope to see you again.

4/10 Poor

van

one nite the refrigerator truck was outside and it run all nite long very noisy, first nite I was there the lady knock on the door ask me if I want a date, you know what that mean OMG,
Stayed 3 nights in Oct 2023
Response from Dorothy on Oct 16, 2023
Good afternoon, we apologize for any inconveniences you may have occurred. We will look into this matter immediately.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok for a night.
Fine for a stopover for one night, but this place needs a serious makeover. The beds were the worst we’ve ever experience and we travel a lot. We knew not to expect the Four Season but dang! This was pretty rough. Our room had opened used soap sitting on the sink, the “clean” towels were dirty, the floors were dirty, the room phones were plugged into the wall, but didn’t work, rooms did not have hair dryers, vending machines did not work…. This motel is in a good location, there is a small pool but it is poorly lit. For one night it’s fine, but we would not stay here again for more than that.
Stayed 2 nights in Oct 2023
Response from Dorothy on Oct 9, 2023
Good morning, we apologize for any inconveniences you may have occurred. We look into this matter immediately

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dorothy on Oct 9, 2023
Thank you for staying with us and we hope to see you again.

10/10 Excellent

Cortney

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Girls trip
It was close to everything we wanted to do! I'd definitely stay again
Stayed 2 nights in Sep 2023
Response from Dorothy on Sep 12, 2023
Thank you for staying with us and we hope to see you again

8/10 Good

LaShawn

Stayed 1 night in Sep 2023
Response from Dorothy on Nov 7, 2023
Good morning, thank you for staying with us and we hope to see you again.

8/10 Good

Kenneth

Worth the price
Stayed 4 nights in Aug 2023
Response from Dorothy on Sep 4, 2023
Good afternoon, thank you for staying with us and we hope to see you again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price
Stayed 1 night in Aug 2023
Response from Dorothy on Sep 7, 2023
Thank you for staying with us and we hope to see you again

6/10 Okay

Laon

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good till you look at your feet.
The room was confortable and pleasant. Floor was dirty.
Stayed 2 nights in Aug 2023
Response from Dorothy on Aug 20, 2023
Thank you for staying with us and we hope to see you again

10/10 Excellent

Quiana

Stayed 2 nights in Aug 2023
Response from Dorothy on Sep 8, 2023
Thank you for staying with us and we hope to see you again

10/10 Excellent

Barry

Stayed 1 night in Aug 2023
Response from Dorothy on Sep 12, 2023
Thank ;you for staying with us and we hope to see you again

6/10 Okay

Benjamin

Liked: Staff & service
Surprise $100 deposit required at check in that they say will be refunded in 5-7 days after check out 🤔
Stayed 1 night in Aug 2023
Response from Dorothy on Aug 14, 2023
We apologize for any inconveniences you may have occurred. It states on our website 100 dollar incidental fee is required. It is just a hold not a charge. It depends on your bank, Normally 5 to 7 business days

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dorothy on Aug 14, 2023
Thank you for staying with us and we hope to see you again

8/10 Good

Shelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Jul 2023
Response from Dorothy on Aug 4, 2023
Thank you for staying with us and we hope to see you again

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok nice an quite
Stayed 2 nights in Jul 2023
Response from Dorothy on Aug 2, 2023
Thank you for staying with us and we hope to see you again

6/10 Okay

richard

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
lived up to it's name
Stayed 1 night in Jul 2023
Response from Dorothy on Jul 31, 2023
Good morning, we apologize for any inconveniences you may have occurred. We will look into this matter immediately. Thank you for staying with us and we hope to see you again

6/10 Okay

Rob

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Dorothy on Jul 31, 2023
Thank you for staying with us and we hope to see you again

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Dorothy on Jul 27, 2023
Thank you for staying with us and we hope to see you again

6/10 Okay

Samuel

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was nice! In regards to the place. It was DIRTY! Floors hadn't been mopped in a long time, the bathtub hardly drained, the bathroom fan didn't work in either room our party was in so the room stayed wet. The mattresses didn't have the full protectors so make sure to check for bed bugs! Overall, if you need a cheap place to stay in a convenient location, this place is decent enough to have a safe stay.
Stayed 2 nights in Jul 2023
Response from Dorothy on Jul 24, 2023
Thank you for staying with us and we hope to see you again. We apologize for any inconveniences you may have occurred. We will look into this matter immediately

10/10 Excellent

Ravi

Traveled with pets
Liked: Property conditions & facilities
Staffs are pretty flexible and business arrangements.
Stayed 1 night in Jul 2023
Response from Dorothy on Jul 14, 2023
Thank you for staying with us and we hope to see you again

10/10 Excellent

maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Jun 2023
Response from Dorothy on Jul 10, 2023
Thank you for staying with us and we hope to see you again

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service
These guys did a fine job for the price. Facility is a little worn, but the staff was friendly and very helpful. I would come back.
Stayed 4 nights in Jun 2023
Response from Dorothy on Jul 10, 2023
Thank you for staying with us and we hope to see you again

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service
The front desk attendants were friendly and helpful and the room was very clean for what they had to work with. The mattress was very old, you could feel and hear the springs when sitting in it. We also had our own valleys to sleep in.
Response from Dorothy on Jul 10, 2023
Thank you for staying with us and we hope to see you again

10/10 Excellent

Nefertiti

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Dorothy on Jun 28, 2023
Thank you for staying with us and we hope to see you again

6/10 Okay

Thomas

Traveled with partner
Was close to the beach. Property is showing it's age. Good enough for a short stay.
Stayed 1 night in Jun 2023
Response from Dorothy on Jun 26, 2023
Thank you for staying with us and we hope to see you again

4/10 Poor

Katrina

Traveled with partner
Really way over priced for what you got was my biggest disappointment. Stayed in the Marriott the next night, which was about $50 cheaper and 10x nicer.
Stayed 1 night in Jun 2023
Response from Dorothy on Jun 26, 2023
Thank you for staying with us. We apologize for any incontinences

10/10 Excellent

Connie

Stayed 1 night in Jun 2023
Response from Dorothy on Jul 10, 2023
Thank you for staying with us and we hope to see you again

8/10 Good

Gloria

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Dorothy on Jun 9, 2023
Thank you for staying with us and we hope to see you again

4/10 Poor

Thang

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room is so dirty. There are alot of cockroaches
Stayed 1 night in Jun 2023
Response from Dorothy on Jun 5, 2023
We apologize for any inconvenience. We will look into this matter immediately

6/10 Okay

maria cielo

Traveled with family
Stayed 1 night in May 2023
Response from Dorothy on Jun 2, 2023
Thank you for staying with us and we hope to see you again

10/10 Excellent

Samantha, Nacogdoches

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
It was a great place for a good price just make sure you bring a blanket and some pillows. I say this because their blankets are pretty thin and you only get 2 pillows. Other than it’s a great place!
Stayed 2 nights in May 2023
Response from Dorothy on May 30, 2023
Thank you for staying with us and we hope to see you again. If you need anything extra next time please let us know and we will be happy to help you with your needs

6/10 Okay

walid

Traveled with family
Disliked: Staff & service, property conditions & facilities
the cockroach at the Room , and internet Service too bad
Stayed 2 nights in May 2023
Response from Dorothy on May 22, 2023
We apologize for any inconvenience you may have experienced . We will look into this matter immediately

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for cheap room.
Third stay in last 5 years. Nice “cheap” motel.
Stayed 3 nights in May 2023
Response from Dorothy on May 16, 2023
Thank you for staying with us and we hope to see you again

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florida stay
Room was clean and price was fair I guess, breakfast would have been nice only offered coffee
Stayed 2 nights in Apr 2023
Response from Dorothy on May 6, 2023
Thank you for staying with us and we hope to see you again

6/10 Okay

Chry

Stayed 1 night in Apr 2023
Response from Dorothy on May 8, 2023
Thank you for staying with us and we hope to see you again

6/10 Okay

Brian, Chiefland

Traveled with family
Liked: Staff & service
Disliked: Amenities
The only photos that applied are the ones of the lobby. They do not have any view of the beach or intercoastal waterway.
Stayed 3 nights in Apr 2023
Response from Dorothy on Apr 19, 2023
Good afternoon, We are sorry for any inconveniences, our pictures show what's around us of the beach.

10/10 Excellent

Stacey

Stayed 4 nights in Apr 2023
Response from Dorothy on May 6, 2023
Thank you for staying with us and we hope to see you again

10/10 Excellent

Jamie

Stayed 3 nights in Apr 2023
Response from Dorothy on Apr 10, 2023
Thank you for staying with us and we hope to see you again

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Nice place driving distance to the beach. No coffee maker in the room. Had to walk to office for a cup. Owners were friendly.
Stayed 2 nights in Apr 2023
Response from Dorothy on Apr 5, 2023
Thank you for staying with us and we hope to see you again

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Even though billed as "non-smoking" both the lobby and my room reeked of cigarette smoke. Also: walking barefoot in the room revealed the floor had not been cleaned; and, the deadbolt on the door would not enter its slot (light coming in around the door suggested the framing was poor).
Stayed 2 nights in Mar 2023
Response from Dorothy on Apr 4, 2023
Good morning, We apologize for any inconvenience you might have occurred. We will look into this matter immediately.

8/10 Good

Carlos

Stayed 1 night in Apr 2023
Response from Alan on Apr 23, 2023
Thank you for your kind review

10/10 Excellent

val

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
House keeping
Stayed 7 nights in Mar 2023
Response from Dorothy on Mar 27, 2023
Thank you for staying with us and we hope to see you again.