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Rating 10 - Excellent. 341 out of 502 reviews" "
10 - Excellent
341
Rating 8 - Good. 106 out of 502 reviews" "
8 - Good
106
Rating 6 - Okay. 30 out of 502 reviews" "
6 - Okay
30
Rating 4 - Poor. 14 out of 502 reviews" "
4 - Poor
14
Rating 2 - Terrible. 11 out of 502 reviews" "
2 - Terrible
11
9.4/10
Cleanliness
9.4/10
Staff & service
8.2/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Cassidy
Traveled with family and small children, Traveled with group, Traveled with family
This hotel is an excellent place to stay, while visiting Fort Wayne. It is recently-remodeled, and the staff is friendly and efficient. The breakfast is a step above most, and offers both hot and cold items to choose from. Highly recommended.
Verified traveler
Stayed 3 nights in Nov 2023
Response from Tamra M. on Nov 20, 2023
Thank you for your comments on your recent stay! We loved reading your comments and hope that you get a chance to stay with us again!
The Staybridge suites in Fort Wayne, Indiana is a wonderful hotel! Extremely friendly staff and very clean hotel. I’m very picky about the cleanliness of my hotel and this one exceeded my expectations. Definitely a place to stay! The pool was warm and very clean with plenty of towels. The breakfast was delicious with a lot of healthy options. The staff was super helpful with anything we asked for.
Amber
Stayed 1 night in Nov 2023
Response from Tamra M. on Nov 20, 2023
Amber - Thank you for taking the time to leave these wonderful comments about your recent stay! We work hard every day to make our hotel a place that amazes our guests. I'm glad that you found everything to your liking!
Family trip was great. Welcoming staff. Good breakfast. Clean rooms. Sofa bed could be more comfortable
Ahmed
Stayed 1 night in Oct 2023
Response from Tamra M. on Nov 20, 2023
Thank you for your comments. I apologize that the sofa beds weren't "amazing", but I hope they did not affect your trip too much! I will address this with upper management to see what we can do. Thank you again!
Great service, and friendly staff. Nice place to stay.
Troy
Stayed 1 night in Sep 2023
Response from Matthew on Sep 11, 2023
Thank you for sharing your rating and feedback with us! We're pleased to hear that you experienced great service, encountered a friendly staff, and found our place nice for your stay.Your feedback is valuable to us, and we're committed to continually improving to ensure that you have even better experiences during your future stays.Thank you for choosing us as your accommodation, and we hope to host you again in the future!
Property was clean, well-managed and provided a better breakfast than most hotels.
William
Stayed 1 night in Aug 2023
Response from Matthew on Sep 11, 2023
Thank you for the perfect rating and your kind words! We're delighted to hear that you found our property clean, well-managed, and that you enjoyed our breakfast offerings.Providing a comfortable and enjoyable experience for our guests is our top priority, and your feedback is greatly appreciated. If there's anything specific you'd like to share or any preferences you have for your future stays, please feel free to let us know. We're here to ensure that you continue to have excellent experiences during your visits.Thank you for choosing us as your accommodation, and we look forward to hosting you again in the future!
10/10 Excellent
Jeffrey
Aug 6, 2023
Jeffrey
Stayed 2 nights in Aug 2023
Response from Matthew on Aug 9, 2023
Thank you for your perfect 10/10 review! We are absolutely delighted to hear that you had an outstanding experience during your stay with us. Your high rating means a lot to us and serves as a wonderful testament to our team's efforts to provide exceptional service and a memorable stay for all our guests. We are truly grateful for your kind words and for choosing to stay with us.
Staff members were great, and the property was clean
Edward
Stayed 2 nights in Jul 2023
Response from Matthew on Aug 1, 2023
Thank you for sharing your feedback with us! We are delighted to hear that you had a fantastic experience during your stay.Our team takes great pride in providing excellent service, and we're thrilled that our staff members were able to make your stay enjoyable. We believe that exceptional hospitality can truly enhance the overall guest experience.Maintaining a clean and welcoming environment is of utmost importance to us, and we're glad you found our property up to your standards. Your perfect rating of 5/5 means a lot to us and serves as a motivation to continue delivering exceptional experiences to all our guests. We sincerely appreciate your kind words, and we can't wait to welcome you back for another outstanding stay in the future.
Awesome place to stay in Fort Wayne! Close to the highway, but once inside there is no traffic noise at all. Super comfortable beds and very well-equipped kitchen in the room. The property is exceptionally clean and well looked after. Rooms were spotless. Fabulous staff who went out of their way to ensure we had a great stay. Can’t speak highly enough of them! Nice indoor pool and outside courtyard area to relax in. Big gym and free guest laundry. Very near to a number of restaurants and a supermarket. Really loved our stay at this hotel.
Robert
Stayed 1 night in Jul 2023
Response from Matthew on Jul 29, 2023
Thank you for sharing your fantastic review of your recent stay at our hotel!We are absolutely delighted to read about your wonderful experience with us. It's great to know that our convenient location close to the highway allowed for easy access while still providing a peaceful and quiet environment inside. We understand how important a good night's sleep is, and we're thrilled that our super comfortable beds contributed to your overall satisfaction.We're glad you appreciated the well-equipped kitchen in your room. We aim to provide all the necessary amenities to make our guests feel at home, and we're pleased that it added to your comfort during your stay. Maintaining a high standard of cleanliness is one of our top priorities, and we're thrilled that you found our property to be exceptionally clean and well looked after. Our housekeeping team takes pride in their work, and we'll be sure to pass along your compliments to them.Our staff is our greatest asset, and we're thrilled to hear that they went above and beyond to ensure you had a great stay. We always strive to provide exceptional service, and your kind words about our fabulous staff truly mean a lot to us. We're glad you were able to enjoy our indoor pool and outside courtyard area for relaxation. It's fantastic to know that our gym and free guest laundry facilities were useful additions to your stay as well. Thank you for choosing our hotel for your stay in Fort Wayne.
Thank you for the perfect rating and your kind words! We are thrilled to hear that your stay with us was fantastic. Our team works hard to ensure that each guest has a memorable and enjoyable experience, and it's wonderful to know that we succeeded in making your stay special.
4/10 Poor
Patricia
Traveled with family
Jul 24, 2023
Liked: Property conditions & facilities
We could not tolerate the room overlooking the freeway due to the terrible noise. For your fees of over $200.00/ night, I expected more soundproofing in the construction.
Patricia
Stayed 3 nights in Jul 2023
Response from Matthew on Jul 24, 2023
Thank you for sharing your feedback with us about your recent stay at our hotel.I sincerely apologize for the inconvenience you experienced due to the noise from the freeway in your room. Your comfort is of the utmost importance to us, and I understand how disruptive external sounds can be.Please rest assured that we take your comments seriously, and we are actively looking into ways to improve the soundproofing in our rooms to enhance the overall guest experience. Your input will undoubtedly assist us in making the necessary improvements.We truly value your patronage and appreciate your candid remarks.
Staff was very friendly. I loved the later checkout time and breakfast time so we didn’t have to rush to get the kids up and down to eat. We even had time to take the kids to the pool before we had to check out.
Allegra
Stayed 1 night in Jul 2023
Response from Matthew on Jul 18, 2023
Thank you for sharing your feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience.We understand the challenges of traveling with children and the need for flexibility, especially when it comes to meal times and check-out arrangements. We're glad that our later checkout time and breakfast hours allowed you to have a more relaxed morning with your family, without the need to rush.It's also wonderful to hear that you had enough time to enjoy our pool with your kids before checking out. We believe that providing opportunities for relaxation and fun is an important part of our guests' overall experience.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back in the future.
Thank you so much for your 5/5 review! We greatly appreciate your positive feedback and the time you took to share your experience with us. It's fantastic to know that you had an excellent stay at our hotel. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to exceeding your expectations again.
Thank you for rating your stay with us and giving us a perfect score of 5/5! We are thrilled to hear that you had such a wonderful experience at our hotel.Providing exceptional service and creating a pleasant and memorable stay for our guests is our top priority, and we are delighted that we met your expectations. Your positive rating reaffirms our commitment to delivering a high-quality experience to all our guests.Thank you for choosing our hotel and for your support. We look forward to welcoming you back in the future and continuing to provide you with outstanding service.
Very clean and had a great breakfast. We all felt safe and taken care of.
Erin
Stayed 2 nights in Jun 2023
Response from Matthew on Jun 22, 2023
Thank you for choosing our hotel and for taking the time to share your feedback. We are delighted to hear that you had a positive experience during your stay and that you found our hotel to be clean and enjoyed our breakfast offerings.Maintaining a clean and safe environment is our top priority, and we appreciate your recognition of our efforts in this regard. We want all of our guests to feel comfortable and well taken care of during their stay, and it's great to know that we met your expectations.Your safety and well-being are of utmost importance to us, and we are glad to hear that you felt safe while staying with us. We have implemented various measures and protocols to ensure a secure and enjoyable experience for all our guests.Thank you again for your feedback and for choosing our hotel. We value your patronage and look forward to welcoming you back in the future. If there's anything else we can do to enhance your next stay, please do not hesitate to let us know.
Thank you for choosing to stay at our hotel and for providing your feedback. As the General Manager, I am delighted to see that you have given us a perfect score of 10 out of 10. We greatly appreciate your high rating and the trust you have placed in us. It's wonderful to know that your stay with us was enjoyable and met your expectations. We strive to provide exceptional service and amenities to all our guests, and your positive feedback is a testament to our team's efforts. We value your patronage and are grateful for your support. Should your travels bring you back to the area, we would be honored to welcome you back and provide you with another outstanding experience. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. Thank you once again for your kind comments and for choosing our hotel. We look forward to serving you again in the future.
10/10 Excellent
Joseph
Jun 18, 2023
Joseph
Stayed 1 night in Jun 2023
Response from Matthew on Jul 18, 2023
Thank you so much for your 5/5 review! We greatly appreciate your positive feedback and the time you took to share your experience with us. It's fantastic to know that you had an excellent stay at our hotel. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to exceeding your expectations again.
10/10 Excellent
Cindy
Jun 17, 2023
Cindy
Stayed 1 night in Jun 2023
Response from Matthew on Jul 18, 2023
Thank you so much for your 5/5 review! We greatly appreciate your positive feedback and the time you took to share your experience with us. It's fantastic to know that you had an excellent stay at our hotel. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to exceeding your expectations again.
Always like staying here. decor has been updated. Staff is always pleasant.
Dan
Stayed 2 nights in Jun 2023
Response from Matthew on Jun 12, 2023
Thank you for choosing to stay with us once again and for sharing your feedback. As the manager, I'm delighted to hear that you consistently enjoy your stays with us and that you appreciate the updates we've made to our decor.We believe that creating a comfortable and visually appealing environment is important for our guests, and we're glad that our updated decor resonates with you.Providing pleasant and friendly service is a priority for us, and it's fantastic to know that our staff consistently meets your expectations. We will pass along your kind words to our team members, as they strive to make each guest's stay memorable.We truly appreciate your continued patronage and your positive feedback. We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
10/10 Excellent
Shane A
Jun 4, 2023
Shane A
Stayed 1 night in Jun 2023
Response from Matthew on Jun 26, 2023
Thank you for rating your stay with us and giving us a perfect score of 5/5! We are thrilled to hear that you had such a wonderful experience at our hotel.Providing exceptional service and creating a pleasant and memorable stay for our guests is our top priority, and we are delighted that we met your expectations. Your positive rating reaffirms our commitment to delivering a high-quality experience to all our guests.Thank you for choosing our hotel and for your support. We look forward to welcoming you back in the future and continuing to provide you with outstanding service.
All good things to say about this hotel! Clean & spacious rooms, gentleman at the front desk was very nice & helpful, breakfast was the best free hotel breakfast I’ve ever had, the pool was the nicest indoor pool area in a hotel I’ve ever seen. Just overall a great experience here!
Bailey
Response from Matthew on May 30, 2023
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. As the manager, I am delighted to hear that you had a great experience and that everything met your expectations.We take great pride in maintaining clean and spacious rooms for our guests, so it's wonderful to know that you found them to be satisfactory. Our front desk staff strives to provide exceptional service, and I'm pleased to hear that the gentleman who assisted you was friendly and helpful. I will definitely pass along your kind words to him.It's fantastic to hear that our breakfast exceeded your expectations. We believe that starting the day with a delicious and satisfying meal is important, and we're glad you enjoyed our complimentary breakfast offering.We're particularly thrilled that you found our indoor pool area to be the nicest you've ever seen. Creating a relaxing and enjoyable environment for our guests is a top priority, so your compliments are truly appreciated.Thank you once again for your kind words. We truly value your feedback, as it helps us continuously improve our services and ensure that each guest has a memorable stay. We hope to have the pleasure of welcoming you back to our hotel in the future.If there's anything else we can assist you with, please don't hesitate to let us know.
Amazing friendly staff, super spacious suites, and close to restaurants and amenities.
Kevin
Stayed 1 night in May 2023
Response from Matthew on May 22, 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had an amazing experience with us. We are delighted that our staff made a positive impression on you with their friendliness and helpfulness. Our team is dedicated to providing exceptional service and ensuring that each guest feels welcomed and valued throughout their stay. We're also pleased to know that you found our suites to be spacious. We strive to offer comfortable and well-appointed accommodations to provide our guests with a relaxing and enjoyable experience. Furthermore, we're glad that our hotel's location close to restaurants and amenities added convenience and ease to your stay. We understand the importance of having access to nearby facilities, and we're glad that our location met your needs. Your positive feedback serves as motivation for our team to continue delivering outstanding hospitality. We genuinely appreciate your kind words and recommendation.
10/10 Excellent
Elyse
Apr 27, 2023
Elyse
Response from Matthew on May 22, 2023
Thank you for giving us a 5/5!
8/10 Good
Danielle
Apr 7, 2023
Danielle
Stayed 1 night in Apr 2023
Response from Matthew on May 2, 2023
Thank you for taking the time to share your feedback with us. We appreciate your rating and are glad to hear that you had a positive experience during your recent stay. If there is anything that we could have done to make your stay even better, please do not hesitate to let us know. Our team values your feedback and is always looking for ways to improve our guests' experiences. We hope to have the opportunity to welcome you back to our hotel in the near future.