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Reviews of Holiday Inn Express Hotel & Suites Fort Worth Downtown, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 409 out of 1006 reviews" "
Rating 8 - Good. 260 out of 1006 reviews" "
Rating 6 - Okay. 151 out of 1006 reviews" "
Rating 4 - Poor. 91 out of 1006 reviews" "
Rating 2 - Terrible. 95 out of 1006 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Yosef

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Terrible accommodation This is a two star place at best. Very friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and well maintained
Stayed 3 nights in May 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

john

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Very friendly.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 10, 2024
John, thank you for your excellent review! We are glad to hear that the prime location of Holiday Inn Express & Suites Fort Worth Downtown served you well and that you found our team members to be welcoming. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amy was great at check in and assisting with information to get to the event venue!
Stayed 1 night in May 2024
Response from Customer Service on May 5, 2024
Richard, it's wonderful to know you had a positive experience at Holiday Inn Express & Suites Fort Worth Downtown. We are glad our colleague Amy was able to assist you at check-in and provide the necessary information for your event. We look forward to your next visit.

10/10 Excellent

Pedro H, Lubbock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on May 3, 2024
Pedro, it's wonderful to hear that your experience at the Holiday Inn Express & Suites Fort Worth Downtown have been successful. We're thrilled to receive such a great rating. We look forward to your next visit, hoping to exceed your expectations even further!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on May 2, 2024
Heather, thank you for choosing Holiday Inn Express & Suites Fort Worth Downtown for your stay and for providing your rating on Expedia. It's wonderful to know we made a positive impression. We welcome any additional feedback you might have to further enhance our guests' experiences. We look forward to welcoming you back on your future travels to the area.

8/10 Good

Dena

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel is very convenient to the Texas Harris hospital. I gave it 4 stars only because the parking is terrible. I know it isn't really their fault, it's their location that makes it where they do not have a very big parking area. If you drive anything bigger than a small SUV then you might want to consider elsewhere or park on the street. I drive a suburban and it was a tight fit to get in, park, and to get out. Staff was amazing and very accommodating.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Dena, it's great to hear that you found our location at Holiday Inn Express & Suites Fort Worth Downtown most convenient. We acknowledge your concerns regarding parking and appreciate your understanding given our central location. We're thrilled your interactions with our team members were commendable and accommodating. Looking forward to welcoming you back soon, possibly with a transportation option that better fits our urban setting.

6/10 Okay

Shannon

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Shannon, thank you for taking time to rate your stay. Your feedback is crucial to us and we're committed to working on making every stay memorable. We take note of your rating and will strive to provide an improved experience in the future.

2/10 Terrible

Bowhay

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No hot water. I traveled to Fort Worth for a SPECIAL EVENT, Only to wake up and be unable to even take a shower bc the water was so ice cold
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Bowhay, we deeply regret to hear about the lack of warm water in your room which affected your preparation for an important event. Please rest assured that we prioritize the functioning of all facilities in the rooms and this matter is being looked into urgently. We hope we can welcome you back in the future to make sure we meet your expectations next time.

10/10 Excellent

ALTHEA

Traveled with partner
The upgrades in the rooms were nice. Parking was a challenge but staff were very accommodating. Breakfast provided many options and was well stocked. Lost of space to work in the open concept lobby space.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Althea, your feedback is appreciated. It's delightful to learn that you valued the modernized rooms at Holiday Inn Express & Suites Fort Worth Downtown. Our team members do their best to facilitate parking and ensure a delightful breakfast experience. Furthermore, we're glad you found the spacious and modern design of our lobby helpful. We hope to welcome you back on your next visit to Fort Worth.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me a room that was not cleaned that someone recently ate in and that AC didn’t work
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Javier, we regret to hear about the situation you experienced upon entering your room. It's a foundational precedent that all areas be immaculate for guest's arrivals. We are also disappointed to hear about the uncomfortable temperature due to the non-functioning air conditioning. We are grateful you brought these matters to light and cast assurance that it is not our norm. Please reach out to us directly to make amends and provide a much better experience.

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Frederick, it's great to see that your stay at the Holiday Inn Express & Suites Fort Worth Downtown met your expectations. We hope to welcome you back in the future, ensuring an even more impressive experience next time. Safe travels ahead.

4/10 Poor

Kathryn

Traveled with family
Disliked: Property conditions & facilities
There was no cold water in the shower. If you wanted any pressure it was so scalding hot you couldnt stand it.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Kathryn, we're genuinely sorry to hear about the issue you experienced with shower temperature and pressure during your stay. Measures are in place to ensure shower facilities are in prime condition, and it sounds like we didn't meet those expectations this time. Your feedback is vital in helping us identify any areas needing immediate attention. We hope you give us another opportunity to deliver a more satisfying experience in the future.

10/10 Excellent

David A

Stayed 2 nights in Apr 2024
Response from Customer Service on May 3, 2024
David A, it's great to see your high rating for the Holiday Inn Express & Suites Fort Worth Downtown. It appears our efforts to provide an excellent guest experience have paid off. We are thrilled you enjoyed your stay and are looking forward to welcoming you back.

8/10 Good

Shawn

Traveled with family
Friendly staff, clean room Revolving plate in microwave was gone
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Shawn, thank you for your kind words about your positive experience at Holiday Inn Express & Suites Fort Worth Downtown. We're glad to hear that our team members were friendly, and that your room met your cleanliness expectations. Regarding the missing piece in your microwave, we take note of this to provide a top-notch experience for all future guests. We hope to welcome you back soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to Amy at the Front Desk. Always smiling willing to help. An Awesome Employee
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Timothy, thank you for the glowing feedback about your experience at the Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled to hear about Amy's exceptional service. Our team members, like Amy, always strive to go above and beyond to enhance your stay. We're looking forward to your next visit. Safe travels until then.

10/10 Excellent

eimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Eimi, it seems like you had a great stay at the Holiday Inn Express & Suites Fort Worth Downtown! We're delighted to see your rating and would love to serve you again in the near future. Thank you for choosing us!

10/10 Excellent

Ilse

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 21, 2024
Ilse, thank you for your outstanding rating of Holiday Inn Express & Suites Fort Worth Downtown. It's clear you enjoyed your stay, and we hope to be your first choice when you visit Fort Worth in the future. Safe travels!

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, enjoyed my stay! Thank You for great service and kind staff!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Stephanie, it's uplifting to hear that you continually enjoy your stays at the Holiday Inn Express & Suites Fort Worth Downtown! We truly appreciate your recognition of our dedicated service and amiable team members. We eagerly look forward to your future visits!

10/10 Excellent

Jacqueline, Chicago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was handy for everything we needed and staff were helpful
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 28, 2024
Jacqueline, we're absolutely delighted to hear that you found the convenience of Holiday Inn Express & Suites Fort Worth Downtown meeting all your needs. It's great to learn how our team members provided help when you needed it. Thank you for your lovely review, we hope to welcome you back soon!

8/10 Good

Qing

Liked: Cleanliness, staff & service, property conditions & facilities
pretty good
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Qing, thank you for sharing your positive review. We're thrilled to hear you enjoyed your stay at Holiday Inn Express & Suites Fort Worth Downtown. We strive to deliver a pleasing experience for our guests and glad to know we succeeded. We look forward to welcoming you back on your next visit.

6/10 Okay

Dwanna

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Thank you for sharing, Dwanna.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and convenient close to down town
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Lauren, thank you for your positive feedback. We're delighted to learn that the Holiday Inn Express & Suites Fort Worth Downtown's location was ideal for your travels. Our hotel always strives to provide accessibility for our guests, and it's wonderful to hear we achieved that for you. Looking forward to welcoming you back on your next visit to downtown Fort Worth.

6/10 Okay

Alyssa

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Alyssa, it seems like your recent stay didn't quite meet your expectations. As we regularly strive to improve our services, we would greatly appreciate any detailed feedback about your experience. When you have a moment, please feel free to share it with us.

6/10 Okay

Susan

This property was within walking distance to the event we were attending.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Susan, it's good to read that you found our location convenient for your event. Your feedback is greatly appreciated. We hope to welcome you back for any future events you might attend in the area.

6/10 Okay

Kristen

Traveled with family and small children
Liked: Cleanliness
Parking is not sufficient. Limited spaces and difficult to navigate. Dumpsters were overflowing.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Kristen, thank you for taking the time to share your feedback. We're sorry to hear you found parking to be a bit challenging and noticed the dumpsters needed attention. Your remarks will be used to guide potential adjustments as we aim for a seamless stay for all guests. Your insights are truly valuable to us.

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!! They politely put up with my sense of humor.
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 27, 2024
Robert, it's wonderful to hear that you had an enjoyable stay at Holiday Inn Express & Suites Fort Worth Downtown. We're glad our team members were able to appreciate your sense of humor. We look forward to seeing you (and your humor) again soon!

6/10 Okay

Julia

Traveled with family
Disliked: Property conditions & facilities
Was happy to be there with other women. Gas station next door felt unsafe.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Julia, we're glad to know you pleased with your stay. We also understand your concerns about the nearby environment. While we take every measure for the safety and comfort of our guests within our premises, we appreciate the feedback on your perception of the surroundings. Rest assured, your comments will be reviewed and taken into consideration.

4/10 Poor

Carissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Thanks for the feedback, Carissa.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 Good

Lexie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient property to west 7th district. Rooms are comfy and clean. Hot water is only complaint, like warm. Staff was very friendly and helpful. They also have a shuttle that runs a 3 mile radius which is great. Will take you to stockyards and west 7th district.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Lexie, thank you for sharing your experience at Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled to hear that our location was convenient, accommodations were comfortable, and our team members were helpful. We regret any inconvenience regarding the water temperature in your room. We also cheerfully note your shout-out for our shuttle service. It's designed for your convenience, and we're delighted it added value to your stay. Looking forward to welcoming you back for another enjoyable visit.

8/10 Good

Payton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Payton, it's great to see your positive rating for Holiday Inn Express & Suites Fort Worth Downtown. We appreciate you taking the time to reflect on your stay and hope to see you again soon on your future visits to Fort Worth!

4/10 Poor

Brandon

Traveled with family and small children
Bad odor, very limited hot water, shower leaked and very small room
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Brandon, we regret hearing about the issues you experienced during your stay such as the scent, water temperature, bathroom fixture, and room size. We are committed to providing a comfortable and pleasant experience for our guests and your feedback helps us address areas of improvement. We hope to have another opportunity to make your next stay a better one.

10/10 Excellent

Aspen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very kind and helpful. Easy free parking available. Decent breakfast included with stay.
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 11, 2024
Aspen, it's wonderful to hear that you appreciated the courteousness of our team members at the front desk at Holiday Inn Express & Suites Fort Worth Downtown. Your kind note about the complimentary parking and the breakfast included in your stay are also greatly appreciated. We hope we can welcome you back in the future.

4/10 Poor

Laura

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Had not hot water and very little parking.. very noisy.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 7, 2024
Laura, it's unfortunate to hear about the challenges you encountered during your stay, such as the water temperature issue and minimal parking. Additionally, we understand that noise disturbances can impact the overall experience. We appreciate your feedback and will use this to address these issues and aim for continuous improvement. We hope you choose us again in the future so we can provide a much better experience.

8/10 Good

Coddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really had no issue with the Hotel. TV remote was a little wonky but no big deal. Parking was the biggest issue. The hotel was full so it might not be an issue all the time but there was not enough parking that evening and we had to park across the street.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 7, 2024
Coddy, it's great to hear that your stay at the Holiday Inn Express & Suites Fort Worth Downtown didn't have any major issues. We appreciate your patience with the television remote, and acknowledge the challenges you faced with parking on the night of your stay. Rest assured, it's not a regular occurrence. We look forward to welcoming you back and making your next stay even more seamless.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Cameron, it's wonderful to read about your great experience at Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back in the future.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
BG
Very hard to get in doors from parking lot. Very little hot water in bathtub.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
We appreciate your feedback regarding the accessibility from the parking lot and the issue you encountered with the hot water. We're constantly seeking to improve our guests' experience, so your input is valuable to us. Please know that we are looking into these matters to ensure a more comfortable stay for our future guests. Your understanding is much appreciated.

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 5, 2024
Thanks for the 8/10 rating, Samuel!We're thrilled you enjoyed your time at Holiday Inn Express & Suites Fort Worth Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 Good

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Parking was limited but overall the place was good.
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 5, 2024
Elizabeth, thank you for sharing your experience at Holiday Inn Express & Suites Fort Worth Downtown. We're pleased to hear that you appreciated the friendliness of our team members. Your comments about the parking are noted, and we continue to seek better solutions for our guests. We're glad that your overall stay was enjoyable, and we look forward to welcoming you back in the future.

6/10 Okay

Thomas

Business traveler, Traveled with family
Area had homeless folks near open lot. Not enough parking spaces
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Thomas, it's regrettable to hear about your concerns surrounding the neighborhood and parking availability. We recognize these factors have an impact on guest experience. As for the parking, we're continuously seeking solutions to accommodate more vehicles and lessen the inconvenience. Thank you for your feedback.

6/10 Okay

Shawna

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel had lots of problems. 2 broken entry doors, broken laundry machines, my bathroom sink only trickled water, microwave was so small you couldnt make a bag of popcorn. The breakfast option is the same everyday single day. I think this really bothered me because I stayed for 12 days straight. After 7 days, I couldnt eat the same thing. They did tidy up my room and make my bed everyday which was nice. Area is nice and convenient. It is near Montgomery Plaza so there's lots of dining options and entertainment in the area.
Stayed 12 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Shawna, it's disheartening to hear about the inconveniences you encountered during your stay. We understand how frustrating it can be to experience facility issues, and we strive to ensure everything is in working order for our guests. Your feedback on our breakfast variety is also valuable and will be taken into consideration. We'll work diligently to improve upon these aspects for your future stays. On the other hand, it's wonderful to hear that our attentive colleagues tended to your room daily and you found the location convenient for dining and entertainment. We look forward to having another chance to better serve you next time.

8/10 Good

George

Liked: Cleanliness, property conditions & facilities
Rooms were reasonably pleasant, and the included breakfast, though limited in selection, was adequate. Corridor and (to a lesser extent) outdoor noise was often noticeable. WiFi worked well. The hotel location was convenient, but many staff members had difficulty describing the complimentary area shuttle service.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
George, thank you for choosing to stay at the Holiday Inn Express & Suites Fort Worth Downtown and taking the time to share your experience. We're glad that you found our rooms pleasant and appreciated our complimentary breakfast and reliable WiFi. It's good to know our location was convenient for you. With regards to your comment about the area shuttle service, we'll certainly strive to ensure that our team members are better equipped with information to assist guests. We look forward to the opportunity of welcoming you back.

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The shower did not have hot water. When I reported this I was told sorry but no offer to use another shower
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Michelle, we regret hearing that you encountered issues with the water temperature in your shower. This certainly isn't a standard occurrence, and we apologize for any discomfort experienced. We appreciate you bringing this to our attention, and rest assured, our team members are dedicated to addressing such matters promptly. We hope to have another opportunity to provide you with a smoother stay in the future.

8/10 Good

Russel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Russel, thank you for choosing Holiday Inn Express & Suites Fort Worth Downtown and taking the time to rate your stay. It's wonderful to see we had an overall positive impact on your visit and we hope to welcome you back on your next visit to Fort Worth.

4/10 Poor

bryan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Parking is a nightmare. And then no TV. Signal was none existent.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Thank you for sharing your feedback, Bryan.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Thanks for the perfect rating, Ron! We can't wait to see you again soon for another amazing experience at Holiday Inn Express & Suites Fort Worth Downtown.

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Thanks for sharing this perfect rating, Timothy!We're thrilled to hear you enjoyed your stay at Holiday Inn Express & Suites Fort Worth Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Hillary is an outstanding employee.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 21, 2024
Heather, it's delightful to hear such positive feedback about a member of our Holiday Inn Express & Suites Fort Worth Downtown. We're glad Hillary was able to contribute to your excellent experience with us. We hope to see you again in the near future.

10/10 Excellent

Shannon

Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 21, 2024
Thank you for the great rating, Shannon!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn Express & Suites Fort Worth Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!