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I always ask for an early check-in whenever we go on a girls getaway and have had NO PROBLEM. We have stayed here MANY times and have arrived around noon each time and got into a room right away. But NOT this time. The lady at the front desk was kind of rude and didn't even look to see if there were any rooms available. PLUS there were not that many cars in the parking lot, so we know it wasn't that busy.
Arlene
Stayed 2 nights in May 2024
Response from Trent L on May 22, 2024
I am sorry you were disappointed to not get an early check in. However it is not how busy are that day but how busy we were the night before, Also check out is at 11am and we at times have noon check outs. We simply need to have time to clean rooms. I will reinforce to the staff to be professional and courteous.
Thank you! i am so glad you enjoyed our great location in the heart of downtown. I hope you enjoyed the hotel as well and hope to see you again.
6/10 Okay
Peggy
Traveled with family and small children
May 6, 2024
The room had a horrible musky smell. It made it for a horrible sleep.
Should think about removing the carpet. Right now after paying $284 for the night if I would ever stay again at this property. When I told the front deck she apologized for my experience.
Peggy
Stayed 1 night in May 2024
Response from Trent L on May 8, 2024
I am sorry that you did not enjoy your experience, we will look into the as we just had our carpets cleaned. Thank you for your feedback.
Hotel was in a great location across from the River Shops, and we got the jacuzzi room which was great! The free breakfast was a nice perk but nothing to write home about. Staff were amazing and our housekeeper was also
Erica
Stayed 2 nights in Apr 2024
Response from Trent L on May 5, 2024
Thank you so much! I am so happy that you enjoyed our hotel, location and staff. I hope that you will stay with us again soon.
6/10 Okay
Brittany
Traveled with partner
Apr 28, 2024
Liked: Amenities
Water wasn’t hot barely got to luke warm
Brittany
Stayed 2 nights in Mar 2024
Response from Trent L on Apr 28, 2024
Thank you for informing us, we will look into this and fix any deficiencies.
10/10 Excellent
Floyd, Helotes
Apr 26, 2024
Floyd
Stayed 1 night in Apr 2024
Response from Trent L on May 22, 2024
Thank you for the rating! I trust your stay was good and hope you visit again soon!
6/10 Okay
Fred
Apr 26, 2024
Fred
Stayed 2 nights in Apr 2024
Response from Trent L on May 22, 2024
Thank you for taking the time to rate our hotel. I hope we did not do anything to lessen the enjoyability of your stay and hope you visit again.
Our room was not equipped with any extra pillows or blankets/sheets for the pullout couch. The staff delivered what they could find which was great except the blanket was a like a thin sheet material. The hotel could invest in something better for a “blanket” for the pullout couch. My children were cold.
We stayed Friday night so Saturday morning the kids swam after breakfast. My daughter found a sock at the bottom of the pool which matched another sock that was in the corner under a table. The garbage was overflowing in the pool area. Clearly it was not cleaned up.
Erin
Stayed 1 night in Mar 2024
Response from Trent L on Apr 28, 2024
Thank you for your feedback, we will use it to improve in all areas of service.
The Staff was professional and cordial. The first night there my grandsons loved swimming in the indoor pool, then made hot chocolate. Our room was roomy, clean and perfect accomodations for the 5 of us - we had 2 queen beds and a full size pullout sofa. We were so centrally located we could have walked everywhere we wanted to go if we brought a wagon for our stuff. I would definitely recommend staying there and I would stay there again in Frankenmuth, MI.
Carla
Stayed 2 nights in Mar 2024
Response from Trent L on Apr 3, 2024
Thank you so much! I am glad we were able to contribute to a good trip for you.
Check in was wonderful. Very friendly and informative desk clerk. We were in a suite that had a pull out couch, which we needed. Putting the bed together we found a dirty mattress pad and the blanket looked like a worn out rag. It was extremely thin and full of holes. My grandson wouldn't even use it. That is the only concern i I had. The rest of the facility was clean and very nice.
Pam
Stayed 1 night in Mar 2024
Response from Trent L on Mar 29, 2024
I am glad that you had a good overall stay. I will look into the bedding issue and take action to ensure our guests get the best, thank you for the feedback.
10/10 Excellent
Marcia
Feb 26, 2024
Marcia
Stayed 2 nights in Feb 2024
Response from Trent L on Mar 29, 2024
I am glad you had a good stay! I hope you will visit us again very soon.
8/10 Good
Harold
Traveled with partner
Feb 23, 2024
Liked: Cleanliness, staff & service, amenities
Staff is always wonderful and breakfast is amazing.
Harold
Stayed 1 night in Feb 2024
Response from Trent L on Feb 24, 2024
Thank you so much! i am glad you enjoy our staff and the breakfast, we can't wait to see you again.
10/10 Excellent
Scott
Feb 22, 2024
Liked: Cleanliness
Scott
Stayed 1 night in Feb 2024
Response from Trent L on Feb 24, 2024
Thank you so much! i am glad you enjoy your, we can't wait to see you again.
I am sorry you did not enjoy your stay, I hope that you shared with us your dissatisfaction when you were here.
6/10 Okay
Bryan
Traveled with partner
Feb 19, 2024
Liked: Property conditions & facilities
The property never got the booking from Expedia, so checkin took an hour. The room was pretty nice and reasonably priced, comfy bed, but there were families running the hallways hours after quiet time was supposed to be in effect, so that part wasn’t great.
Bryan
Stayed 1 night in Feb 2024
Response from Trent L on Feb 21, 2024
I am sorry about the noise problem, we will strive to keep quiet time just that.
Checked in after the 8k Winterläufe race and the front desk guy was super friendly and helpful. He gave us our choice of rooms and signed us up for the rewards program.
Anthony
Stayed 1 night in Feb 2024
Response from Trent L on Feb 12, 2024
I am so happy you enjoyed our staff and our hotel! We hope to see you again soon.
8/10 Good
Jennifer
Feb 3, 2024
Jennifer
Stayed 1 night in Feb 2024
Response from Trent L on Mar 29, 2024
I am glad you had a good stay! I hope you will visit us again very soon.
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.
6/10 Okay
Melissa
Traveled with family
Dec 15, 2023
Liked: Staff & service, room comfort
Ok-if you're not picky
The room was not the cleanest. The bathroom floor hadn't been cleaned and underneath the sink was rather nasty with stains covered in dirt.
There was black hair all over the shower and tub.
Even my 16 yr old son made mention of it.
The shower was really nasty and you could feel all sorts of ick that made it super slick, a fall hazard.
We had to put a towel down to shower.
There was dust or some type of white substance covering the table holding the phone.
The beds were comfortable and clean.
The breakfast was really great and the Wednesday attendant was super sweet and friendly!
Housekeeper was friendly and helpful.
The views were really pretty from the different windows and it's a convenient location.
Super thin walls though apparently??
My 80 yr old mother and I were talking at 11:15pm and the room next door slammed on our wall 3 times.
We then received a call from the front desk saying that we were creating a disturbance??!
We didn't even have a TV on.
The front desk was understanding and apologized for the Ken/Karen that was staying next door.
If you want a good breakfast and great location, this is the place for you.
If you need things to actually be clean or you are a Ken or Karen, definitely look elsewhere.
Melissa
Stayed 2 nights in Dec 2023
Response from Trent L on Dec 17, 2023
My apologies that your room was not up to standard, I have shared this with the staff in order to improve our quality of stay.
Thank you for rating our hotel! I trust you had an enjoyable stay and hope you will visit again.
2/10 Terrible
brenda
Dec 12, 2023
The website said clearly pet friendly. Upon arrival late evening was told website is not accurate and would not allow us to check in. Had to search for another hotel.
brenda
Stayed 1 night in Dec 2023
Response from Trent L on Dec 13, 2023
The website does not say we are pet friendly, it says pets only service animals. I am sorry that we could not accommodate your pet.
10/10 Excellent
Wayne
Dec 9, 2023
Wayne
Stayed 1 night in Dec 2023
Response from Trent L on Dec 30, 2023
Thank you for the rating! I am glad you had a good stay and we hope to see you again soon!
Room was clean and hotel area was very clean too. Breakfast was very good too.
Michael T
Stayed 2 nights in Dec 2023
Response from Trent L on Dec 10, 2023
I am so happy you enjoyed our cleanliness and breakfast! I hope you will visit us again soon.
8/10 Good
Scott A
Dec 7, 2023
Scott A
Stayed 1 night in Nov 2023
Response from Trent L on Dec 10, 2023
Thank you for rating our hotel! I trust you had a pleasant stay and hope you visit us again soon.
10/10 Excellent
Timo
Dec 7, 2023
Timo
Stayed 1 night in Dec 2023
Response from Trent L on Dec 30, 2023
Thank you for the rating! I am glad you had a good stay and we hope to see you again soon!
2/10 Terrible
dennis
Traveled with partner
Dec 5, 2023
Liked: Staff & service
Our room was on the second floor. We asked not to be near vending or elevator because we don’t like the mechanical noise. Instead we put above a maintenance/housekeeping room. There was a loud mechanical hum until about 2am. I think laundry ?
It was bad..
dennis
Stayed 2 nights in Dec 2023
Response from Trent L on Dec 6, 2023
I am sorry, sometimes the staff does not think of such things, we will strive to be more attuned to the guests perception.