Thank you for choosing The Holiday Inn Express Fresno NW Herndon and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible; we are currently working to make enhancements to deliver a more comfortable stay for all of our guests and we will use your comments to coach our team in order to provide a better experience in the future. We hope for the opportunity to make this up to you the next time you are in the area. Again, thank you for sharing your comments.

Hello Sebastian,We strive to make each stay as pleasant and comfortable as possible; we are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you will visit us again and provide a better experience in the future.

Hello David,Thank you for 5-star review!A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Hello George,I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Thank you.

Sorry you didn't have a 5 out 5 experiences. Hope we get the opportunity to change that. Thank you.

Thank you for your review! Our hotel is really relying on awesome guests like yourself to provide feedback!

Thank you Stephanie for your review! We are happy to hear that you enjoyed your stay, we would love to have you back!

Hello Max, I'd like to apologize for the noise. I hope we can have you once again for the opportunity to place you in a higher room, and give you a better experience.

Thank you Aimee for leaving us a 5/5 review. We are so grateful for customers like yourself.

Gabriel, we are excited to hear that you enjoyed our facility. We hope to have you again, and maybe run into you at the happy hour.

Hello Anthony, I apologize for the inconvenience. We appreciate you taking time to provide us with some feedback. We hope we can set you in a non ADA room during your next stay to provide a better experience.

Hello Navtej, thank you for your rating. We value your feedback and we strive to keep guests like you happy!

Leticia, we are pleased to hear that you enjoyed your stay and we are grateful for your review. We hope to host you again soon.

Thank you Thomas, we value guest feedback and we look forward to the opportunity to have you again!

Hello Munir, thank you for giving our property a chance. Our team will work together to assure guest satisfaction is and continues to be a top priority. We hope to have a chance to host your next stay.

Thank you Kristie, we are pleased to see that your stay was worth a 10/10 review. We look forward to your next trip to Fresno!

Hello Paul, thank you for taking time to leave us a review. We apologize for the inconvenience you experience during our remodeling process. We will continue to do our very best to keep all guests as comfortable as possible during these times.

Hello Russell, it's unfortunate your experience was not up to par based on your rating. We will work with our staff to assure guests have positive and memorable stays when choosing our location. Thank you for your time.

Hello Mario, we agree! Our general manager goes above and beyond to make sure our guests are happy. Thank you for acknowledging our staff's efforts.

Hello Rachel, our hotel prides itself on time management, and I apologize that that caused delay in your experience here with us. We will communicate with our staff to assure the mentioned topics are addressed. Thank you.

Thank you Michele for the feedback. We hope to have you once again.

Hello Karla,We hope your 5/5 review is a reflection of our staffs customer service efforts, amenities, and happy hour. We would love to have you back.

Thank you for the review.

Thank you Mary for leaving us a 10/10 review! We appreciate your positive feedback and look forward to the opportunity to have you once again.

Hello Bryan, thank you for choosing our location. I hope you enjoyed your stay, and are open to returning to experience a 5/5 experience next time!

I would like to apologize for the inconvenience you experience during you stay at the Holiday Inn Express Fresno Northwest.We will take your feedback and apply the necessary changes to improve.

Thank you for your 10/10 review!

Thank you Roxanne, it is a pleasure to hear we were able to provide a convenient and comfortable stay for you during your eventful weekend! We would love to have you and all others who visit the Apcal Rocking Ranch in Madera here with us during the next event. Take care and thank you for your review!

Hello Brenda, we appreciate your feedback. We hope we are lucky enough to host you once again during your next trip to Fresno, Ca.

Hello Brian, thank you for taking time to rate our property. We hope to have you once again so we can provide hospitality that leaves your checking-out feeling like you had a 10/10 and not a 6/10 experience.

Hello Bill, we are saddened to hear that you were not able to stay at our property due to overbooking. Our agents do their best to contact guest and provide alternative options when contact information is provided. The hotel did not bill your card, so rest assured you should receive your money back once contacting expedia directly.

Thank you for your 5/5 review. We appreciate the feedback.

Thank you Yang for your 5/5 review. We appreciate your positive rating and look forward to having customers like yourself return.

Jesus, your review is just one of the reasons we keep going. Thank you for acknowledging our staff's efforts. We are looking forward to your next stay!

Hello Omar, we are pleased to see that your rated us a 5/5. We hope to have you back for another great stay.

Thank you Sandeep for the positive rating. We hope to have you at our property again for another great stay.

Thank you for choosing our location and leaving us a review. We sure hope to have you back!

Thank you Danielle for the feedback. We are happy to hear that you had a nice stay.

Hello Gerald, we will use your feedback to make improvements for the future. Our brand takes pride in guest satisfaction, and we hope your next trip is very pleasant.

Cassidy, I am sorry to assume you didn't have a great experience based on your rating. We will address ratings like these in our meetings to assure our staff and establishment is doing their best for each and every guest.

Hello Kathleen, thank you for your 10/10 survey, we appreciate you for taking time from your day to acknowledge our efforts with a review.