Outdoor pool, cabanas (surcharge), pool umbrellas
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Reviews of Hilton Galveston Island Resort

3.5 out of 5
Hilton Galveston Island Resort
5400 Seawall Blvd, Galveston, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 521 out of 1031 reviews" "
Rating 8 - Good. 223 out of 1031 reviews" "
Rating 6 - Okay. 126 out of 1031 reviews" "
Rating 4 - Poor. 85 out of 1031 reviews" "
Rating 2 - Terrible. 76 out of 1031 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Joshua

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did not get what I paid for
Stayed 1 night in May 2024

2/10 Terrible

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Bryan, Roland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and in walking distance of alot on Seawall... Go to spot when i visit Galveston!!
Stayed 1 night in May 2024

10/10 Excellent

John Taylor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best spot in Galveston for the price.
Stayed 2 nights in May 2024

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michael (door check-in) and Ericka (reception) are truly exceptional staff members! Long story short, they bent over backwards to help us get checked in!! We were driving when the message came in requesting updated CC Info. My bank had sent me a new Card, which replaced the info I’d given 4 months ago. However, we arrived within the check-in window, and I was very disappointed to learn that Hilton had cancelled our reservation. We ended up getting rooms other than the ones I’d chosen.
Stayed 2 nights in May 2024

6/10 Okay

De Witt, houston

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I did not like the outside of my window construction noise from early morning to late afternoon. Noise inside the lobby from morning to night. Valet parking attendate, while leaving or returning not available. My bill not available at checkout due to computer down. I should have stayed in a motel to have received better service celebrating my 83rd birthday. Shameful the way you all are operating the hotel. Wasted a lot of money and time. These are facts and not lies. YOUR ARE THE HILTON charging me for such poooooor service. Shameful. I need a genuine apology from your director. We saved for two months to afford 5 nights in room 326 at the Hilton Galveston hotel. Disgraceful.
Stayed 5 nights in Apr 2024
Response from Katy on May 3, 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

8/10 Good

Woodson

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Katy on May 3, 2024
We are happy you had a pleasant experience with us and hope to see in the future

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. Very nice hotel with amazing views of the Gulf. We are already planning on visiting again with the whole family.
Stayed 1 night in Apr 2024
Response from Katy on May 3, 2024
We are happy you had a pleasant experience with us and hope to see in the future

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Katy on May 3, 2024
We are happy you had a pleasant experience with us and hope to see in the future

10/10 Excellent

Pete

Stayed 2 nights in Apr 2024

10/10 Excellent

R Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the entire staff was super friendly and helpful!
Stayed 3 nights in Apr 2024
Response from MEL on Apr 23, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

8/10 Good

Christopher

Our bathroom was dirty with blond hair in the shower (my husband and I are black with black kinky hair); the breakfast was misleading. It was set up like continental breakfast until they came out with a check..we paid $48 for continential type breakfast and it wasn’t hot..other than that the stay was fine…the location was great!
Stayed 2 nights in Apr 2024
Response from MEL on Apr 23, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Calvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and nice view
Stayed 1 night in Apr 2024
Response from MEL on Apr 23, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MEL on Apr 23, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

dale

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room
Stayed 1 night in Apr 2024
Response from Katy on May 3, 2024
We are happy you had a pleasant experience with us and hope to see in the future

10/10 Excellent

Makenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel. Wonderful view of the water, very clean, and overall a great place. They were going through construction when we were there, but it wasn’t inconvenient in any way, and it was still a really good experience.
Stayed 1 night in Apr 2024
Response from MEL on Apr 10, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Bryant

Stayed 1 night in Apr 2024
Response from Katy on May 3, 2024
We are happy you had a pleasant experience with us and hope to see in the future

6/10 Okay

ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for families, only wish we would have known the pool was under repairs.
Stayed 1 night in Apr 2024
Response from MEL on Apr 10, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Alayne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Pool was closed and there was construction going on near our room so it got a bit noisy early in the morning.
Stayed 1 night in Apr 2024
Response from MEL on Apr 10, 2024
Thank you for taking the time to share your feedback!

2/10 Terrible

Jim

Traveled with partner
Disliked: Property conditions & facilities
IF it is now standard for the Hotel industry to charge guests a daily parking fee. Then it would be less of a surprise if that fee was included on the overall price of whatever a persons hotel stay is. Paying hundred of dollars or more to stay in a hotel, and then come check in time, to be charged for parking daily for whatever the duration of the stay is. Is simply unabashed greed. The wife and I, shall not visit Galveston again. That whole place has become tourist trap, with the game of trying to see how much money they can squeeze a person dry for!
Stayed 4 nights in Dec 2023
Response from Katy on Apr 11, 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

2/10 Terrible

Leo

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Katy on Apr 11, 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Kerney

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Katy on Apr 11, 2024
We are happy you had a pleasant experience with us and hope to see in the future.

6/10 Okay

Jason

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are pretty small for what you'd expect for the price even the nicest room overall the experience wasn't bad but there's so many options there on the strip the staff was really awesome I wish they would enforce the rules of the pool area I was drunk people in the hot tub all the time definitely wasn't the best place for families Unless the bracelets and rules of the pool area
Stayed 4 nights in Mar 2024
Response from Katy on Apr 11, 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

6/10 Okay

Andrea

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No pool No wifi Totally under construction Restaurant servers where no were to be found.
Stayed 2 nights in Apr 2024
Response from Katy on Apr 6, 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

6/10 Okay

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MEL on Mar 31, 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Outdoor heated pool and hot tub, very clean property
Stayed 1 night in Mar 2024
Response from MEL on Mar 31, 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely come back
Stayed 2 nights in Mar 2024
Response from Katy on Mar 24, 2024
We are happy you had a pleasant experience with us and hope to see you again in the future

8/10 Good

Tana

Traveled with family
Liked: Cleanliness, staff & service
Overall good experience. Hotel was clean and pool area was clean. Great location.
Stayed 1 night in Mar 2024
Response from MEL on Mar 20, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
We got a room facing the ocean, and it was quiet and clean and everybody was so nice!
Stayed 1 night in Mar 2024
Response from MEL on Mar 20, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Katesa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Feb 2024
Response from MEL on Apr 23, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great pool and amazing staff. Fully recommend.
Stayed 4 nights in Mar 2024
Response from MEL on Mar 16, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

vaibhav

Liked: Cleanliness, staff & service, property conditions & facilities
Gret properly! Worth the cost!
Stayed 2 nights in Mar 2024
Response from MEL on Mar 20, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Claudia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I happy to be there.
Stayed 1 night in Mar 2024
Response from MEL on Mar 16, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Morningstar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katy on Mar 15, 2024
We are happy you had a pleasant experience with us and hope to see you again in the future

8/10 Good

Katy

Liked: Cleanliness, staff & service
Room was very nice. Restaurant was over priced and VERY slow not worth the money. Hotel was ok overall but a lot of construction going on.
Stayed 1 night in Feb 2024
Response from Katy on Mar 15, 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Katy on Mar 15, 2024
We are happy you had a pleasant experience with us and hope to see you again in the future.

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
Our fridge was not working, let them know in 10 minutes it was replaced. Great service.
Stayed 1 night in Mar 2024
Response from Katy on Mar 15, 2024
We are happy you had a pleasant experience with us and hope to see you again in the future.

4/10 Poor

Brandon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Customer service was great, Dylan was very helpful upon my checkin. Dylan, gave me some vouchers that included a free appetizer at Landry’s which was right next door to the hotel. However, once I got to my room, it smelled like mildew. We called the front desk and they helped us out immediately switching rooms for us. After a few hours of being in the room we spotted a cockroach, we saw no more for the night. Then during the next night another cockroach appeared. The room was clean, however there were multiple stains on the pillows that were possibly just stains that could not get out after washing. The comforter was shedding a lot, also considering it was a white comforter during the daytime we could see through the comforter which was disgusting, seeing black cotton inside the comforter.
Stayed 2 nights in Mar 2024
Response from Katy on Mar 15, 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Sinead

Stayed 1 night in Mar 2024
Response from MEL on Mar 31, 2024
Thank you for taking the time to share your feedback!

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel for the price.
Stayed 1 night in Mar 2024
Response from Katy on Mar 6, 2024
We are happy you had a pleasant experience with us and hope to see in the future

10/10 Excellent

Roger

Stayed 1 night in Mar 2024
Response from MEL on Mar 31, 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Luis

Liked: Amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Katy on Mar 6, 2024
We are happy you had a pleasant experience with us and hope to see in the future

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Music was way too loud in the bar area of the lobby. Pool bar closed early.
Stayed 1 night in Mar 2024
Response from Katy on Mar 6, 2024
We are happy you had a pleasant experience with us and hope to see in the future

10/10 Excellent

Glenise, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Quick and friendly check in. The view is beautiful also. Thumbs up 👍 👌 👏
Stayed 1 night in Mar 2024
Response from Katy on Mar 6, 2024
We are happy you had a pleasant experience with us and hope to see in the future

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right across from the waterfront and an incredible seawall. Be aware that you need a vehicle during weekdays as the trolley did not run on a Monday.
Stayed 2 nights in Feb 2024
Response from MEL on Mar 2, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

6/10 Okay

Joseph

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Great spot but grateful we were allowed to use the pool next door at the other resort because there was no advance notice that the pool and hot tubs and sauna would be down during our visit. With annual maintenance being something that is scheduled in advance, it’s bothersome they don’t communicate with us.
Stayed 2 nights in Feb 2024
Response from Katy on Mar 6, 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

4/10 Poor

Briel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katy on Mar 6, 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

8/10 Good

Joan

Stayed 2 nights in Feb 2024
Response from MEL on Mar 20, 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

4/10 Poor

fatemeh

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately, I didn’t had a good experience in my stay when we got there they said the room is ready they gave us the key went upstairs. The room is horrible shape they took the sheets off to replace it was not done at all. All the trash was inside from previews person anyway, they told us the room is ready, which was not ready at all. We had to come back, sitting in the lobby for three hours until 430 then they gave us another room because it’s still the room was not ready for the second time we went upstairs and Managment didn’t do anything to make us happy in August and the second thing they had their remodeling in process which in the website was saying the remodeling is between January to February 1 and unfortunately they didn’t say still is going on while we were there and the pool area was completely closed which when my book they were talking about how beautiful is the pool is and there is a bar in there but unfortunately, the old were closed down for us. We cannot we couldn’t enjoy any of those as well or they was horrible. The room itself was comfortable after of course they gave us the clean room, overall not a good experience
Stayed 2 nights in Feb 2024
Response from Katy on Feb 29, 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

6/10 Okay

KEVIN

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor design, there are better places to stay for the price
Stayed 1 night in Feb 2024
Response from Katy on Feb 29, 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!