All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 284 out of 808 reviews" "
10 - Excellent
284
Rating 8 - Good. 287 out of 808 reviews" "
8 - Good
287
Rating 6 - Okay. 140 out of 808 reviews" "
6 - Okay
140
Rating 4 - Poor. 62 out of 808 reviews" "
4 - Poor
62
Rating 2 - Terrible. 35 out of 808 reviews" "
2 - Terrible
35
8.0/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Ann, Sun Valley
Traveled with family and small children, Traveled with pets, Traveled with family
Thank you for your recent stay. We look forward to seeing you again soon.
10/10 Excellent
Jason
Feb 23, 2024
Jason
Stayed 1 night in Feb 2024
Response from Rich on Mar 28, 2024
Thank you for your recent stay. We look forward to seeing you again soon.
4/10 Poor
Chris
Feb 12, 2024
Disliked: Cleanliness, room comfort
Go elsewhere especially to eat
Chris
Stayed 1 night in Feb 2024
Response from Rich on Feb 13, 2024
We are sorry that your experience did not live up to your expectations. Although, we may have a problem from time to time the restaurants receive great comments daily. We hope that you will give us another try in the future.
10/10 Excellent
Wade
Jan 28, 2024
Wade
Stayed 1 night in Jan 2024
Response from Rich on Jan 29, 2024
We want to thank you for your recent stay. We are glad that you enjoyed your stay and hope to see you again soon.
8/10 Good
Verified traveler
Jan 10, 2024
Liked: Cleanliness, staff & service, room comfort
A-
Verified traveler
Stayed 1 night in Jan 2024
Response from Rich on Jan 12, 2024
Thank you so Much for your recent stay. We hope to see you again soon.
6/10 Okay
Art
Traveled with partner
Jan 1, 2024
Art
Stayed 1 night in Dec 2023
Response from Rich on Feb 13, 2024
Thank you for your recent visit. We hope to see you again soon.
6/10 Okay
Michael
Dec 31, 2023
Michael
Stayed 1 night in Dec 2023
Response from Rich on Jan 2, 2024
Thank you for staying with us. We hope that you consider us again in the future.
Comfy room. Spacious. Only stayed one night on the way to Yosemite. Restaurant food horrid.
James
Stayed 1 night in Oct 2023
Response from Rich on Oct 31, 2023
We are glad that you enjoyed your room and are sorry to hear that your food experience was not up to your expectations. Throughout the day, we had one issue with a customers meal that may have been yours. We are sorry that it did not live up to your expectations.
I liked the view of the lake and easy access to lakeside parks. Casino and restaurant are walkable. Tioga Pass, back entrance to Yosemite, is just 30 miles down the road.
It would be nice to have better signage to the registration desk, since it is tucked into a corner of the casino.
Kathleene
Stayed 1 night in Oct 2023
Response from Rich on Oct 31, 2023
Thank you for your thoughts on the signage and your recent stay.
I love my stay at Topaz Lodge. I was in the area from Dayton, NV for baptism, not only was my room fresh and clean, comfy beds/pillows but the staff at the check in were amazing!! Friendly and helpful with a sense of humor! I would recommend them!! A
Kathleen
Stayed 1 night in Sep 2023
Response from Rich on Oct 23, 2023
We strive to have a family presence and we are glad to hear that we portrayed that in your stay. Thank you for visiting.
We apologize that you did not have a good experience. I know that our cooling towers were down during your recent stay and believe that this may have been what your rating is reflecting. We were able to get this operating by late Saturday night. We do thank you for your stay and letting us know. We continue to strive for excellence.
Rooms are a little dated but kept very clean. Overall pretty comfortable stay. Restaurants on site are great.
Nicole
Stayed 1 night in Sep 2023
Response from Rich on Oct 2, 2023
Thank you for your stay. We are looking to make upgrades to the rooms soon.
6/10 Okay
Kim
Sep 29, 2023
Disliked: Room comfort
Where is the outlet?
We stayed here for a family wedding near by. Just checking into the hotel there was no signage that we saw on where to enter. It was in a corner of the casino.
The rooms were old. Could have potential. The bathrooms had no outlet in them. No counter space. It was clean enough. There was not an extra roll of toilet paper if needed. They had a sampling of shampoo/ conditioner but one was only half full they were different brands. Our room had a small fridge and microwave but my sisters next door did not. The casino was small we didn’t use much. The diner was good. Great service. The bar was ok. Smokey but it was in a casino.
Kim
Stayed 2 nights in Sep 2023
Response from Rich on Oct 2, 2023
We are looking into what went wrong. We do thank you for your stay and want you to know that we strive to provide exceptional stays. We are planning upgrades to the hotel soon.
We were visiting for a family wedding. We were very happy with everything. Everyone that worked there was exceptional! Beautiful view from room! Everything you need is easily accessible from meals, cocktails, munchies and comfortable bed. I loved the pillows. Was not disappointed!
I paid for this through Expedia then gave them my credit card for "incidentals" even though there's no fridge or???
They charged my card another $104 and have been chasing it down for a week now with no returned calls.
BEWARE
Eric
Stayed 1 night in Sep 2023
Response from Rich on Sep 13, 2023
There is nothing to BEWARE of and once we became aware of this it was fixed in a timely manner. We thank you for communicating this to us so that we could address.
A nice place close to the lake and state line. Food was good, casino was a little smoky but still hospitable.
John
Stayed 2 nights in Sep 2023
Response from Rich on Sep 13, 2023
Thank you for visiting us. Although smoking is allowed in the casino areas, we do restrict smoking by the front desk and have updated air circulation units.
10/10 Excellent
Mathew
Sep 11, 2023
Mathew
Stayed 1 night in Sep 2023
Response from Rich on Oct 2, 2023
Thank you for your kind review. We hope to see you again soon.
We had a wonderful stay at the Topaz Lodge. Rooms were clean and the staff was friendly and helpful. Each room has a lovely view of the lake and we were treated to a magnificent sunrise over the lake. We ate at the Steak House which we felt was way overpriced. The view of the lake was nice but it would have been even better from the coffee shop.
Rebecca
Stayed 1 night in Sep 2023
Response from Rich on Sep 13, 2023
We continue to monitor our pricing and frequently receive comments about how reasonably priced we are as we are lower than that of our competitive set.
The room was extremely dirty. First step into the room brought unpleasant smell. There was a HUGE spider webs on the floor lamp. The size that can only be there after more than a month of not cleaning. There was also hair on the toilet paper. It was so dirty we had to check the bed thoroughly before sleeping. Luckily it seemed clean.
Unchisa
Stayed 1 night in Sep 2023
Response from Chris on Sep 5, 2023
Hello and thank you for the feedback,I apologize for the condition of this room. Hotel managers that I know would agree with this advice; If this happens again, please notify the hotel immediately and check you in to a different room. Checking a guest into a dirty room is embarrassing and compromises the integrity of the facility and the staff- we work hard to do better! This is disappointing for us and I apologize your room wasn't ready for check-in. This should never occur: we have a team that cleans the room and a separate person tasked with inspecting the room. On a busy summer, mistakes can happen and we are constantly working to improve our systems and methods- we will discuss this room and your feedback to do better.Thank you again and I hope your afternoon is going well,Chris- Hotel Manager
Check in was quick and efficient. The clerk was pleasant.
The room was ready and clean and had a nice view of the lake and distant mountains.
Richard
Stayed 1 night in Aug 2023
Response from Rich on Sep 4, 2023
We are so glad that everything went smoothly. Thank you for choosing us. We hope to see you again soon.
8/10 Good
gertrude
Traveled with group, Traveled with family
Aug 31, 2023
Liked: Cleanliness, staff & service, amenities
Beautiful area. Good stop for a quick overnight. Steakhouse food overprice for an average meal. Clean and simple room. Pleasant front grass area. Doors stuck probably due to harsh winters.
gertrude
Stayed 1 night in Aug 2023
Response from Rich on Sep 4, 2023
Our food prices are lower than those is the area. Thank you for letting us know about your door. We will look into this right away.
Great location, comfortable surroundings. The TV reception was not very good.
Matthew
Stayed 1 night in Aug 2023
Response from Rich on Aug 28, 2023
Thank you for the input. We are looking into upgrading to bigger TV's as well as moving to HDMI, which should improve reception.
6/10 Okay
Terri
Aug 23, 2023
Liked: Cleanliness, staff & service, room comfort
Ok for 1 night
The room seemed clean but it was so dimly lit it was hard to be sure. I always feel that dim rooms are lit that way to hide something. I immediately knew we would not stay a 2nd night
Terri
Stayed 1 night in Aug 2023
Response from Rich on Aug 28, 2023
Thank you very much for the additional information. Lighting is an area in which we are focused on.
6/10 Okay
calvin
Aug 21, 2023
calvin
Stayed 1 night in Aug 2023
Response from Rich on Aug 23, 2023
It seems as though something may not have went as expected. Please let us know what we could have done better.