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It was perfect for our short stay and breakfast was good!
Wendy
Stayed 2 nights in Apr 2024
Response from Lisa Assistant General Manager on May 6, 2024
Dear Wendy,Wow!! Thank you so much for your recent stay and fantastic feedback. We are happy to know you all enjoyed our location, amenities, and clean and friendly accommodations. We truly do have the best staff who wish nothing less than the best experience for our guests. We look forward to your next visit with us.
Response from Lisa Assistant General Manager on May 1, 2024
Dear Mabell,Wow, wow! Thank you so much for your feedback! We are pleased to know our team took such good care of you and your family in both service and accommodation. We do provide exceptional guest service experience to all our guests in ensuring that all our guests are satisfied. We look forward to your next visit with us.
The side door was unlocked at all times of the night.
Ginger
Stayed 2 nights in Apr 2024
Response from Lisa Assistant General Manager on Apr 29, 2024
Dear GingerOn behalf of our entire team, I would like to apologize for failing to exceed your expectations with during your recent stay with us. We will be using your feedback to make improvements on the areas that you have highlighted to us so that we can provide exceptional experiences for our guests. Our team will be use your concerns so that this will not occur in the future. We hope for an opportunity to properly host you in the future.
Very clean and staff were nice and friendly. Breakfast was good too.
Teresa
Stayed 1 night in Apr 2024
Response from Lisa Assistant General Manager on Apr 24, 2024
Wow!! Thank you so much for your recent stay and fantastic feedback. We are happy to know you all enjoyed our location, amenities, and clean and friendly accommodations. We truly do have the best staff who wish nothing less than the best experience for our guests. We look forward to your next visit with us.
Response from Lisa Assistant General Manager on Apr 24, 2024
Dear MarkThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
Our stay was wonderful. The staff was very helpful and friendly. The room was very nice and very clean. I would give them five stars. I will be certainly be staying there again.
Carmella
Stayed 3 nights in Apr 2024
Response from Lisa Assistant General Manager on Apr 16, 2024
Dear Carmella,Wow, wow! Thank you so much for your feedback! I am pleased to know our team took such good care of your family in both service and accommodation. We always strive to ensure in keeping all our guests happy. We look forward to your next visit with us.
The staff was very friendly, respectful, and helpful. They were knowledgeable about the area. The room was clean and in good condition.
clarence
Stayed 2 nights in Apr 2024
Response from Lisa Assistant General Manager on Apr 14, 2024
Dear Clarence,Wow, wow! Wow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.
8/10 Good
Mahala, Canal Winchester
Traveled with group
Mar 30, 2024
Liked: Amenities
Clean overall. Beds are comfortable. Okay place to stay
Mahala
Stayed 1 night in Mar 2024
Response from Lisa Assistant General Manager on Mar 30, 2024
Dear Mahala,Wow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.Have a superb day!
Descent stay. Especially for the money. Good value
Stephen
Stayed 3 nights in Mar 2024
Response from Lisa Assistant General Manager on Mar 15, 2024
Dear Stephen,Wow, wow! Thank you so much for your feedback! We are pleased to know our team took such good care of you and your family in both service and accommodation. We do provide exceptional guest service experience to all our guests in ensuring that all our guests are satisfied. We look forward to your next visit with us.
Response from Lisa Assistant General Manager on Mar 10, 2024
Dear Sheila,Thank you so very much for such great feedback. We are so happy to know you and your family had such a great stay! We are very lucky to have a great housekeeping team that knows how to keep our rooms so clean and comfortable, and our guest service agents are always available with a smile. Thank you again and we look forward to seeing you again soon.
6/10 Okay
Richard
Traveled with family
Mar 7, 2024
Small rooms. Need updating.
Richard
Stayed 1 night in Mar 2024
Response from Lisa Assistant General Manager on Mar 7, 2024
Dear RichardThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
8/10 Good
Russell
Mar 3, 2024
Russell
Stayed 4 nights in Jan 2024
Response from Lisa Assistant General Manager on Mar 5, 2024
Dear Russell,Thank you so much for your feedback! I am pleased to know our team took such good care of your family in both service and accommodation. We always strive to ensure in keeping all our guests happy. We look forward to your next visit with us.
8/10 Good
Russell
Mar 3, 2024
Russell
Stayed 4 nights in Feb 2024
Response from Lisa Assistant General Manager on Mar 5, 2024
Dear Russell,Thank you so much for your feedback! I am pleased to know our team took such good care of your family in both service and accommodation. We always strive to ensure in keeping all our guests happy. We look forward to your next visit with us.
8/10 Good
michelle
Traveled with partner
Feb 26, 2024
Liked: Cleanliness, staff & service
The rooms were nice and clean. The area outside of the rooms needs updating. Staff was friendly. Would stay there again.
michelle
Stayed 3 nights in Feb 2024
Response from Lisa Assistant General Manager on Feb 26, 2024
Dear MichelleThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
Response from Lisa Assistant General Manager on Feb 25, 2024
Dear CathyWow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
6/10 Okay
Eric
Traveled with family
Feb 9, 2024
Liked: Staff & service
Old
Eric
Stayed 2 nights in Feb 2024
Response from Lisa Assistant General Manager on Feb 9, 2024
Dear EricThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
8/10 Good
Leonardo
Jan 24, 2024
Leonardo
Stayed 1 night in Jan 2024
Response from Lisa Assistant General Manager on Jan 26, 2024
Hello LeonardoThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
So very clean and great staff, plus pet friendly. Had a wonderful breakfast too.
Renee
Stayed 1 night in Jan 2024
Response from Lisa Assistant General Manager on Jan 22, 2024
Hello Renee,Wow!! Thank you so much for your recent stay and fantastic feedback. We are happy to know you all enjoyed our location, amenities, and clean pet friendly accommodations. We truly do have the best staff who wish nothing less than the best experience for our guests. We look forward to your next visit with us.
Response from Lisa Assistant General Manager on Jan 9, 2024
Dear Rebecca,Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
8/10 Good
Kimberly
Jan 6, 2024
Liked: Cleanliness, staff & service
The room had a round shower which created a HUGE half round bump out in the room taking up space and the room was not very spacious. REMEMBER this is a pet friendly hotel and the entire time whether day or night there was a dog barking which meant no rest. The lighting was horrible even with the curtain open.
The staff was friendly and the location was great when considering traffic. The hotel is at a red light.
Kimberly
Stayed 2 nights in Dec 2023
Response from Lisa Assistant General Manager on Jan 9, 2024
Dear KimberlyThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
The hotel is nice and rooms are updated. The eating area is very nice. The common areas are not updated or nicely decorated.
Parking is safe. Service is excellent. All staff we spoke to was great.
Verified traveler
Stayed 2 nights in Dec 2023
Response from Lisa Assistant General Manager on Jan 7, 2024
Dear Anonymus,Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
6/10 Okay
Verified traveler
Jan 2, 2024
Liked: Cleanliness, staff & service
Verified traveler
Stayed 3 nights in Dec 2023
Response from Lisa Assistant General Manager on Jan 7, 2024
Dear Anonymus, Thank you for your kind feedback about your recent stay at our hotel. Your recommendation is greatly appreciated and we will be addressing your concerns so as to improve our overall service quality. We hope to have the pleasure of welcoming you back in the future.
Response from Lisa Assistant General Manager on Feb 5, 2024
Hello Juleysi,Wow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
10/10 Excellent
James
Jan 1, 2024
James
Stayed 1 night in Dec 2023
Response from Lisa Assistant General Manager on Feb 5, 2024
Hello James,Wow, wow! Thank you so much for your recent stay and fantastic feedback. We are happy to know you all enjoyed our location, amenities, and clean and friendly accommodations. We truly do have the best staff who wish nothing less than the best experience for our guests. We look forward to your next visit with us.
6/10 Okay
Doyle
Traveled with family
Dec 29, 2023
Liked: Cleanliness, amenities
No room service!! Didn't clean the room our whole stay!! Staff said we will check.
Doyle
Stayed 2 nights in Dec 2023
Response from Lisa Assistant General Manager on Dec 30, 2023
Dear DoyleThank you for your kind feedback about your recent stay at our hotel. We sincerely apologize for failing to meet your expectations in the servicing of your room. We will be addressing your concern in order to ensure excellent guest experience. We hope to have the pleasure of welcoming you back in the future.
Very easy check in, breakfast was exceptional, and appreciated. Very clean!!
Cissy
Stayed 2 nights in Dec 2023
Response from Lisa Assistant General Manager on Dec 30, 2023
Dear CissyWow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
10/10 Excellent
Daylena
Traveled with family and small children, Traveled with pets
Response from Lisa Assistant General Manager on Dec 24, 2023
Dear Daylena,Wow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.Have a superb day!
Response from Lisa Assistant General Manager on Feb 5, 2024
Hello Pavithran,Wow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.Have a superb day!
10/10 Excellent
John
Dec 9, 2023
John
Stayed 2 nights in Dec 2023
Response from Lisa Assistant General Manager on Dec 12, 2023
Dear John,Wow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
10/10 Excellent
Mary
Dec 8, 2023
Mary
Stayed 1 night in Dec 2023
Response from Lisa Assistant General Manager on Dec 12, 2023
Dear MaryThank you so very much for such great feedback. We are so happy to know you and your family had such a great stay! We are very lucky to have a great housekeeping team that knows how to keep our rooms so clean and comfortable, and our guest service agents are always available with a smile. Thank you again and we look forward to seeing you again soon.
We only stayed one night thank goodness. I asked the staff upon check in for a room on the lower floor due to elderly with ambulatory difficulty. She barely grunted and gave me a room on the third floor. It only has three floors. The hotel was not busy at all! She was very rude and basically acted like a robot and never really acknowledged me. Awful service! The room was so small! I have never stayed in a room that small. It only had a shower and you could barely dry off in the area of the shower and toilet. I wish I had taken pics! The beds were uncomfortable and the smallest double beds I have ever seen! The only thing that was decent was the breakfast. I stayed here about 10 years ago and it was nothing like this! Never again for almost $200 a night!
Cheryl
Stayed 1 night in Dec 2023
Response from Dorota on Dec 6, 2023
Dear Cheryl,We apologize for any inconvenience you experienced during your 1-night stay with us. We have reviewed our records and it appears that all of our ground floor rooms with 2 full beds were indeed occupied upon your arrival and no request for ground floor was noted in your reservation. From your review it appears you have stayed with us about 10 years ago - please kindly note the size of our rooms, beds or bathroom has not changed. We did upgrade our rooms with new furniture/bedding/carpeting and so on, however the sizes of above-mentioned items have not changed. We wish you all the best!
6/10 Okay
Terry
Dec 2, 2023
Terry
Stayed 2 nights in Nov 2023
Response from Lisa Assistant General Manager on Dec 24, 2023
Dear TerryThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
Hotel is very conveniently located on the parkway at a traffic light. Easy in and out. Gatlinburg traffic can be brutal and the traffic light was a blessing.
Sandra
Stayed 1 night in Nov 2023
Response from Dorota on Dec 6, 2023
Dear Sandra;Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel's location on the parkway and the convenient traffic light to be a blessing during your stay. We understand that navigating Gatlinburg traffic can be challenging at times, so we're thrilled that our location made your visit more enjoyable.We hope you had a great time exploring the area and had a comfortable stay with us. If you ever plan to visit again, don't hesitate to reach out. We'd love to welcome you back for another wonderful stay!
Overall it was a fairly clean place and we were satisfied until bed time....when all the bugs came out. Three different kinds of bugs.....bathroom had little flying bugs, not sure what they were but l definitely knew what the next three were....small/young roaches. Then there was another kind crawling on the wall next to my bed. I took a picture and showed the desk clerk at check out. She just made light of them and didn't show any concern about it. I was very disappointed in her lack of caring about my complaint so l assume it is an every day occurrence there in the motel. l'm sure nothing will be done about it.
PATRICIA
Stayed 1 night in Nov 2023
Response from Lisa Assistant General Manager on Dec 1, 2023
Dear Patricia,We sincerely apologize to you during your recent stay with us. Your concerns are very important to us, however, whilst traveling to the Smoky Mountains during this time of the year these seasonal, these harmless bugs come out. We regret that you had to encounter with them but our staff and team will be addressing your concerns in ensuring that all our guests are satisfied.Have a great day!
10/10 Excellent
Linda
Traveled with partner, Traveled with pets, Traveled with family
Response from Lisa Assistant General Manager on Nov 28, 2023
Dear Linda,Thank you so very much for such great feedback. We are so happy to know you and your family had such a great stay! We are very lucky to have a great housekeeping team that knows how to keep our rooms so clean and comfortable, and our guest service agents are always available with a smile. Thank you again and we look forward to seeing you again soon.
4/10 Poor
Sarah
Traveled with family
Nov 25, 2023
Liked: Cleanliness
Bugs in room—staff said “seasonal.” We specifically asked about housekeeping the first morning, as we went out. Front desk said all rooms were cleaned daily. We got back to the hotel very late that evening, to find our room had not been touched.
Sarah
Stayed 3 nights in Nov 2023
Response from Lisa Assistant General Manager on Nov 27, 2023
We sincerely apologize to you for failing in meeting your expectations. Your concerns are very important to us. Our staff and team will be taking your recommendations to provide excellent guest service experience.
10/10 Excellent
Steve
Nov 25, 2023
Steve
Stayed 4 nights in Nov 2023
Response from Lisa Assistant General Manager on Dec 24, 2023
Dear Steve,Wow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
Response from Lisa Assistant General Manager on Nov 21, 2023
Dear RayWow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.Have a superb day!
8/10 Good
Marietta
Traveled with family
Nov 16, 2023
Was clean, and the right location. My kids like it!!
Marietta
Stayed 2 nights in Nov 2023
Response from Lisa Assistant General Manager on Nov 19, 2023
Dear MariettaThank you so very much for such great feedback. We are so happy to know you and your family had such a great stay! We are very lucky to have a great housekeeping team that knows how to keep our rooms so clean and comfortable, and our guest service agents are always available with a smile. Thank you again and we look forward to seeing you again soon.
Response from Lisa Assistant General Manager on Nov 13, 2023
Dear ShaylaWow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
8/10 Good
Ann
Traveled with group
Nov 12, 2023
The tv remote was impossible to use and any channel was grainy. The channel guide was useless as the remote had no numbers on it.
Breakfast was good and plentiful.
Hotel was quiet with no noise from inside or outside.
Ann
Stayed 1 night in Nov 2023
Response from Lisa Assistant General Manager on Nov 12, 2023
Dear Ann,Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
It was a good stay. Room was very clean. Breakfast options were limited, but good. TV needs to be much larger and was very cumbersome to search through the guide. Overall everything was good for the price.
Rick
Stayed 1 night in Nov 2023
Response from Lisa Assistant General Manager on Nov 12, 2023
Dear RickWow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Your recommendation is very appreciative. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.
8/10 Good
Pam
Nov 9, 2023
Pam
Stayed 1 night in Nov 2023
Response from Lisa Assistant General Manager on Dec 1, 2023
Dear Pam,Wow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
Not really a Clarion. Sign still says Sleep Inn. Reeks of weed. Door to room didn't close correctly. Outside doors were broken and unsecured. Property was covered in Brown Beatles, some in the room. Very uncomfortable double bed just don't stay here.
Barbara
Stayed 1 night in Nov 2023
Response from Lisa Assistant General Manager on Nov 8, 2023
Dear BarbaraOn behalf of our staff and team, we sincerely apologized for failing to meet your expectations. We will be working assiduously to correct these issues that you have enlisted. Your recommendation and concerns will be addressed immediately so as to provide better guest service experience.
We will definitely stay here again John always has a clean facility.
Thomas
Stayed 3 nights in Nov 2023
Response from Lisa Assistant General Manager on Nov 7, 2023
Dear Thomas,Wow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our boss, staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.Have a superb day!
Over all was good could have done better on the breakfast
Necola
Stayed 1 night in Oct 2023
Response from Lisa Assistant General Manager on Nov 2, 2023
Dear NecolaThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
8/10 Good
Leane
Nov 1, 2023
Leane
Stayed 4 nights in Oct 2023
Response from Lisa Assistant General Manager on Nov 23, 2023
Dear Leane,Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
10/10 Excellent
joyce
Oct 25, 2023
joyce
Stayed 2 nights in Oct 2023
Response from Lisa Assistant General Manager on Nov 14, 2023
Dear JoyceWow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.Have a superb day!
Response from Lisa Assistant General Manager on Oct 25, 2023
Dear DakotaWow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
8/10 Good
Brandi
Traveled with family
Oct 17, 2023
Disliked: Property conditions & facilities
You get what you pay for.
They put down new carpet and a few layers of paint, then renamed it.
Very dated and small. Would not recommend for a family. The one person at the desk was kind of nice.
Brandi
Stayed 1 night in Oct 2023
Response from Lisa Assistant General Manager on Oct 19, 2023
Dear BrandiThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.