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Reviews of HOTEL NUMBER ONE BY GRANO Gdańsk

3.5 out of 5
HOTEL NUMBER ONE BY GRANO Gdańsk
Jaglana 4, Gdansk

Reviews

8.8

Excellent

Rating 10 - Excellent. 468 out of 1001 reviews" "
Rating 8 - Good. 433 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dagmara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location just a 5 min walk into the old town. Beautiful hotel and exactly what we wanted! Great facilities and helpful staff. 10/10
Stayed 3 nights in Mar 2024

8/10 Good

Tinashe, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Mar 2024

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

melissa

Stayed 2 nights in Mar 2024

6/10 Okay

Iona

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel itself was very good, exactly what we were looking for. Great location for sightseeing, plenty of food options close by. The only let down for us was check in. We arrived very late at night after a full day of travelling, to be told we didn’t have a reservation. I showed the woman at reception my confirmation to confirm we did have a reservation, she then found it and told us she didn’t check the right system. We were then told that because they weren’t aware of our reservation that we didn’t have a room ready for us, she did manage to find a room that was ready for us, but after a very long and stressful day this was definitely not what we needed. We were also informed that we didn’t have breakfast on our reservation, which we paid extra for at the time of booking, which was very disappointing.
Stayed 4 nights in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless and loads of room..The bed was huge and very comfortable..The balcony was lovely..Loved every minute of it and the staff were very helpful..The barman was lovely and very polite. I would definitely return to this hotel. 5* from us.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

4/10 Poor

Evi

Stayed 2 nights in Jan 2024

4/10 Poor

Karl

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The spa was not a spa but a bathing house. Full with playing kids. No relaxation. Restaurant was too small, Super full and no organization of tables. Better standard in Sweden for that price
Stayed 3 nights in Dec 2023

8/10 Good

Luz Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The accommodation give you access to the spa swimming pool, the pool was great! We had to make reservation for 1 hour use, once a day. The lady in the reception was rude, when we arrived at the reception desk, instead of checking us in, she started counting money. When we complained about it, she started arguing with us and finally she stop counting the money and checked us in. The location is close to the downtown but it a bit sketchy, specially in the night I would no feel safe waking to go for dinner.
Stayed 1 night in Dec 2023

10/10 Excellent

harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to reach by car or tram/train. Close to old town in Gdansk with the shopping an restaurants. Facilities were first class and the staff were superb . Rooms were spacious with a balcony and excessed by lifts. The breakfast was outstanding . Totally enjoyable stay an made use of the free indoor pool, jacuzzi an steam room. Would highly recommend a stay here. #ten/ten.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Akash

Disliked: Amenities
Stuffy place. The pool is only operational for limited hours where families with children takes up most of the space. Loud and noisy with pool noodles.
Stayed 4 nights in Aug 2023

6/10 Okay

Jiri

Stayed 1 night in Aug 2023

10/10 Excellent

scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliantl
We stayed there a couple of years ago and stayed again we love this hotel, we arrived early so we could go too beach , they let us check in early which was a bonus, breakfast was good , staff were really friendly and helpful, 😎
Stayed 1 night in Jul 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Najib

Business traveler, Traveled with partner
Disliked: Cleanliness
They refused to give us the room
Stayed 1 night in Jun 2023

8/10 Good

Andrzej

Stayed 2 nights in May 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing - spa is in another building - you need to go "outside"
Stayed 1 night in Mar 2023
Response from Monika Senior Receptionist on Apr 12, 2023
Thank you Adam for your opinion!We are sorry about our SPA&Wellness area. But I am hoping that you will visit us again sometime :)

8/10 Good

Pawel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Największym minusem okazał się fakt, iż basen znajduje się poza budynkiem, w którym mieszkaliśmy, co więcej z uwagi na duże obciążenie w okresie feryjnym trudno było się na niego dostać. Poza tym hotel spełnił wszystkie nasze oczekiwania, był czysty, do dyspozycji mieliśmy duży apartament z oddzielną sypialnią. Lokalizacja zaś umożliwiała szybki dojazd na Stare Miasto w Gdańsku.
Stayed 2 nights in Feb 2023
Response from Monika Starsza Recepcjonistka on Feb 24, 2023
Dziękujemy Pawle za pozostawioną opinie! Cieszymy się, że pobyt mimo wszystko się podobał. Przykro nam, z napotkanych trudności z dostępnością basenu. Mamy jednak nadzieję, że odwiedzą nas Państwo ponownie.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend 10/10
A really lovely hotel. It’s close to the old town and the main town, about a 10 minute walk. Also less than 5 minute walk to the metro line which will take you anywhere in Gdańsk. The room was spotless and comfortable with everything you could need. The bed was incredibly comfy and cosy. The room exceeded my expectations and was worth much more than what I paid! The hotel also provides a great breakfast, nice bar and food along with a spa, pool & gym. Great place for families, couples and solo travellers as it has something for everyone. The staff were also lovely and very accommodating, spoke perfect English :)
Stayed 3 nights in Jan 2023
Response from Monika Senior Receptionist on Feb 9, 2023
Thank you Nicole!Your opinion is really important to us. We are really glad that your stay was awesome! It will be nice if you will visit us again sometime. Seeing familiar faces re-visiting us is something that motivate us to keep going, and make us proud for doing our job :)

10/10 Excellent

Karen

Stayed 2 nights in Dec 2022
Response from Monika, Senior Receptionist on Dec 12, 2022
Dear Karen, Thank you for your maximum opinion!And Thank you very much for sharing your opinion with us and we hope that you will decide to visit usagain!

8/10 Good

Orna

8/10 Good

Roger

Stayed 2 nights in Nov 2022
Response from Monika, Senior Recepcionist on Dec 12, 2022
Dear Roger, Thank you for the feedback. I hope you will wisit us again sometime!

8/10 Good

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the use of a swimming pool was nice. Also good location, very near the old town. Not having a fridge in the room was a miss and a safe. At breakfast there was no toaster. Also no bacon Served and I have travelled in other hotels in Poland which did.
Stayed 7 nights in Oct 2022

10/10 Excellent

Anna, Simi Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Highly recommend, especially for families with kids.
Stayed 3 nights in Jun 2022

10/10 Excellent

Thomas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For our needs being there in June it was the perfect fit. Bedroom sofa bed for the 3 of us plus small balcony and mini-fridge. Breakfast was delicious with various choices. Staff always helpful when needed. Pool size smaller than you would expect based on selling pictures but we chose first slot in the morning so it was not too busy. Times e.g. for the gym (gym from 9 am only) should be available earlier, there are many early birds out there 😀.
Stayed 3 nights in Jun 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Hotel is within close proximity and an easy walk, to main area of old town. Room was clean, quite spacious and had a balcony. The check in process was painless and reception staff informative. I was a little disappointed to be told that the pool and spa were in another building, but I could book and access the facilities. Otherwise a very decent hotel and stay.
Stayed 3 nights in May 2022

10/10 Excellent

Marzena

Godny polecenia.
Hotel godny polecenia. Obsluga bardzo mila i pomocna. Bardzo dobra kuchnia. Czysto. Uslugi na najwyzszym poziomie.
Stayed 2 nights in Mar 2022

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern hotel. Room was spacious, clean and had everything we needed with a sofa and table too. Room cleaning was by request only so we didn’t bother as only there for a short stay. Nice pool and spa in the adjacent build which required prior booking for an hour slot. The pool was busy each time we used it at varying times. The immediate surroundings of the hotel are a work in progress, however it’s only a short walk into the centre. The hotel is walkable from the main train station and there is a direct bus from the airport to the train station. We took a taxi back to the airport which cost 77 zloty. Would stay here again
Stayed 4 nights in Feb 2022

10/10 Excellent

rhona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean welcoming and near to old town.
Stayed 1 night in Nov 2021

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few days away
Clean and well presented hotel in a quiet area but only 5 mins from the main square. At the moment you have to ask for the room to be cleaned. The breakfast is vastly over priced it worked out at 12GBP each and is not worth it. You will find far better and a lot cheaper in the cafes and bars. The swimming pool is next door and you need to book , opens a bit late at 9 am. Having said that nothing seems to open till 9.30 / 10 am. A sprinkling of cafes do open earlier for breakfast. Plenty of building work going off next to the hotel and in the centre. Takes about 15 minutes to get to airport.
Stayed 4 nights in Oct 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Day Break
Good location just 5 minute walk to old town. Large, modern rooms, very spacious and comfortable. Staff on check in very helpful. Only marked down due to restaurant, looks and comfort not up to the standard of the rest of the hotel and the menu being served was very limited and different to what is advertised in the website.
Stayed 3 nights in Aug 2021

4/10 Poor

Zahid

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not happy
Tv did not work rang reception got no help at all they told me It couldn’t be fixed till morning. Also did not except my uk driving licence as id room was nice but horrible attitude and stubborn staff.
Stayed 1 night in Aug 2021

10/10 Excellent

Pete, Lurgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really fantastic hotel, only drawback was no fridge in the room. Apart from that very comfortable and in the centre of town
Stayed 6 nights in Aug 2020
Response from Krzysztof Iwaniuk on Sep 6, 2020
Dear Guest , Thank you for sharing your opinion and we hope that your next visit will be even more enjoyable than the previous one. We look forward to welcoming you again very soon. Sincerely, Krzysztof Iwaniuk - Guest Experience Manager

8/10 Good

Fernando

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2020
Response from Krzysztof Iwaniuk on Aug 4, 2020
Dear Guest , Thank you for sharing your opinion and we hope that your next visit will be even more enjoyable than the previous one. We look forward to welcoming you again very soon. Sincerely, Krzysztof Iwaniuk - Guest Experience Manager

2/10 Terrible

Mark

Disliked: Staff & service
Stayed 2 nights in Mar 2020

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Krzysztof Iwaniuk on Mar 4, 2020
Dear Adrian, Thank you for sharing your opinion and we hope that your next visit will be even more enjoyable than the previous one. We look forward to welcoming you again very soon. Sincerely, Krzysztof Iwaniuk - Guest Experience Manager

8/10 Good

Waqas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good decent place
Stayed 1 night in Feb 2020
Response from Krzysztof Iwaniuk on Mar 2, 2020
Dear Guest , Thank you for sharing your opinion and we hope that your next visit will be even more enjoyable than the previous one. We look forward to welcoming you again very soon. Sincerely, Krzysztof Iwaniuk - Guest Experience Manager

8/10 Good

Kristofer Mar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Krzysztof Iwaniuk on Feb 15, 2020
Dear Guest , Thank you for sharing your opinion and we hope that your next visit will be even more enjoyable than the previous one. We look forward to welcoming you again very soon. Sincerely, Krzysztof Iwaniuk - Guest Experience Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location,bright and modern hotel,in an up and coming area,nice rooms with a small balcony,free use of swimming pool,food avaliable if wanted but plenty places very near
Stayed 4 nights in Jan 2020
Response from Krzysztof Iwaniuk on Feb 3, 2020
Dear Guest, We thank you for the maximum score, a sign of your total satisfaction attributed to our establishment at the end of your stay. We look forward to welcoming you again very soon. Sincerely, Krzysztof Iwaniuk - Guest Experience Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very well-designed and centrally located. Nice spa facilities. Friendly staff. Super clean. Last but not least, an Amazing Breakfast!
Stayed 3 nights in Dec 2019
Response from Krzysztof Iwaniuk on Jan 8, 2020
Dear Guest, We thank you for the maximum score, a sign of your total satisfaction attributed to our establishment at the end of your stay. We look forward to welcoming you again very soon. Sincerely, Krzysztof Iwaniuk - Guest Experience Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, with a few minor issues.
Hotel was generally really nice. Only a couple of minor things let it down for me, some of which can’t be helped! Location was excellent, Staff were generally helpful, room was clean, warm and a nice place to be, breakfast was good. Little things that let it down for me were there were a lot of kids around and a lot of noise pretty much all of the time, made having a relaxing drink in the bar difficult, the pool and sauna were packed with kids and families, the air con in our room was a bit temperamental - made my first night uncomfy and ended up just turning it off altogether and having the window open (which was ok because hotel is in a quiet part of the city). Short distance from the main town, but in an area that is undergoing a lot of building work, so isn’t the prettiest at the moment... Staff were clearly very busy as we went at new year, so could tell they were rushed off their feet a lot - but could have been slightly more smiley! On the whole, I would stay at this hotel again, but out of the holidays when it’s less busy and less children running around.
Stayed 4 nights in Dec 2019
Response from Krzysztof Iwaniuk on Jan 8, 2020
Dear Guest , Thank you for sharing your opinion and we hope that your next visit will be even more enjoyable than the previous one. We look forward to welcoming you again very soon. Sincerely, Krzysztof Iwaniuk - Guest Experience Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019
Response from Krzysztof Iwaniuk on Dec 19, 2019
Dear Guest, We thank you for the maximum score, a sign of your total satisfaction attributed to our establishment at the end of your stay. We look forward to welcoming you again very soon. Sincerely, Krzysztof Iwaniuk - Guest Experience Manager

6/10 Okay

J, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Designed hotel, very cozy room, clean. But breakfast was disappointed. And swimming pool was so cold. Staff was friendly and helpful.
Stayed 2 nights in Nov 2019
Response from Krzysztof Iwaniuk on Nov 23, 2019
Dear Guest , Thank you for sharing your opinion and we hope that your next visit will be even more enjoyable than the previous one. We look forward to welcoming you again very soon. Sincerely, Krzysztof Iwaniuk - Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Like my stay at the hotel
Stayed 4 nights in Nov 2019
Response from Krzysztof Iwaniuk on Nov 22, 2019
Dear Guest, We thank you for the maximum score, a sign of your total satisfaction attributed to our establishment at the end of your stay. We look forward to welcoming you again very soon. Sincerely, Krzysztof Iwaniuk - Guest Experience Manager