Upon our arrival we received a key to our room. Once we open the room, we discovered the the room was already occupied. The staff at the front desk were confused and initially told us that there is no other room available. Our reservation was made well in advance, and we traveled with a child, so considering late afternoon after several hours of traveling our daughter start crying. Finally, the manager got involved by a phone and they front desk lady managed to find us an alternative room. Besides the unfortunate welcoming process and mess at the front desk, the hotel is a nice place to stay, great location.