Bar (on property)

Reviews of ibis Geneve Centre Lac

3 out of 5
ibis Geneve Centre Lac
26 Rue de Berne, Geneva

Reviews

6.6
Rating 10 - Excellent. 182 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 239 out of 1003 reviews" "
Rating 4 - Poor. 160 out of 1003 reviews" "
Rating 2 - Terrible. 112 out of 1003 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nima

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great. Metro and train station is only 5 minutes away.
Stayed 3 nights in May 2024
Response from THE FRONT OFFICE on May 8, 2024
Dear Nima, Thank you really much for taking the time to rate your stay ! If there anything rewarding us, is to see you satisfied ! Looking forward to have the pleasure to see you again, Best,

10/10 Excellent

Ewajesu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome at the reception was exceptional and every time we passed through or required help they were happy to help and with a smile. The single bed was not too comfortable but the room was neat and bathrooms cleaned everyday. I would book again because of the receptionists.
Stayed 3 nights in Apr 2024
Response from Front Office on May 6, 2024
Dear Ewajesu, thank you for your kind words about our exceptional receptionists. We are delighted to hear that you found our staff helpful and welcoming. We appreciate your feedback on the comfort of the single bed and will look into this further. We look forward to welcoming you back at ibis Genève Centre Lac. Warm regards, ibis Genève Centre Lac

8/10 Good

Candies

Stayed 6 nights in Apr 2024

10/10 Excellent

Lucy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 1 night in Feb 2024
Response from Céline on Feb 22, 2024
Dear Lucy,What a nice review, we will share your comment with the team,Looking forward to welcoming youKind regards

10/10 Excellent

Janine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Staff were extremely friendly, hotel is clean and appears new. Only downfall was the twin beds, very small, mattress moved around too much
Stayed 2 nights in Jan 2024
Response from Céline on Feb 22, 2024
Dear Janine, a warm thank you for your great comment!We are glad to read that you had a nice stay,Thank you for your feedback regarding the mattresses, we will take this in consideration to improve the comfort,Thank you again and see you back soon,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Great location for both transport and walking distance of the central location with the old town being about a 15/20 minute walk. Friendly staff, very accommodating. 4 out of 5, as there was limited storage in the room, and no kettle/hot drink facilities in the room. Otherwise absolutely no complaints.
Stayed 2 nights in Dec 2023
Response from Lucas on Dec 29, 2023
Dear Guest,Thank you for taking the time to share your experience following your stay with us. We're thrilled to hear that our location was convenient for your transportation needs and exploring the central area, and we're delighted that you found our staff friendly and accommodating.Your feedback about the limited storage space and the absence of kettle/hot drink facilities in the room is appreciated. We understand the importance of these amenities in ensuring a comfortable stay. We'll consider your comments as we continue to improve our accommodations to better meet the needs of our guests.We're pleased that, overall, your stay was enjoyable, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Lucas - Front Office

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
To Hot To Sleep
It was rediculously hot in the room, so hot that sleeping was difficult. The air conditioning could not be turned on to cool the room. Front desk claimed that the use of air conditioning after October 31st is illegal in Switzerland. Maybe so, but it is still up to them to properly control the temperature. My thermometer read 28 deg C. This is unacceptable. It was to noisy to leave the window open to sleep, so every morning I left the window open to cool the room down during the day. Every day the cleaning staff closed the window so this had no effect. We did not get a good night's sleep during the whole stay because of the unreasonably hot temperature. The staff were excellent but could do nothing.
Stayed 3 nights in Nov 2023
Response from Lucas on Dec 10, 2023
Hello Andrew,I sincerely apologize for the discomfort you faced due to the room temperature during your stay. I understand the frustration caused by the heat in the room.In Switzerland, regulations prohibit the simultaneous operation of heating and air conditioning in hotels. Heating was likely active during your stay, and the control panel in the room should have allowed adjustment or deactivation of the heating system. It's possible that the thermostat was set to 28 degrees, but it should have been adjustable to a more comfortable temperature.However, it's our responsibility to ensure a comfortable environment for our guests. I deeply regret that we fell short in meeting your expectations and providing a better sleep experience. I'll address this internally with our team to ensure better communication and assistance to resolve such issues promptly in the future.Your feedback is invaluable, and we'll take immediate steps to prevent a recurrence. We genuinely appreciate your understanding and hope for the opportunity to restore your confidence in our services on your next visit.Warm regards,Lucas - Front Office

8/10 Good

Dominic

Stayed 1 night in Oct 2023
Response from Emma on Nov 12, 2023
Dear Dominic, Thank you for taking the time to rate our services after your stay ! We truly hope to have the chance to welcome you again in Geneva.Warm regards,

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Nice hotel….dangerous location
It would have been nice to know the hotel was slap bang in the middle of the red light district! To say the surrounding area at night was intimidating would be an understatement. And I say that as a 6ft 4 man.
Stayed 1 night in Oct 2023
Response from Thomas on Nov 21, 2023
Hi Sir, We are sorry for the district arround our hotel but I can promise you that is very secure and we don't have problem with the street.

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for train station and lake. Neighborhood a bit drab but ok.
Stayed 1 night in Oct 2023
Response from Thomas on Nov 21, 2023
Hi, thanks very much for your stay.

6/10 Okay

Desdemona

Traveled with partner
Liked: Staff & service
Very friendly staff
Stayed 2 nights in Oct 2023
Response from Thomas on Oct 12, 2023
Hi !Thanks for your comment.

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Aug 2023
Response from Thomas on Oct 12, 2023
Hi !Thanks for your comment.

8/10 Good

Markie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was AMAZING! So helpful and accommodating. Area was a little questionable at night, and the room was small. But, it was comfortable and very affordable.
Stayed 1 night in Aug 2023
Response from EMMA on Aug 16, 2023
Dear Markie, Thank you for your feedback ! We will surely share your kind remarks with the full Ibis Team. It's always a pleasure to read from our guest after their stay ! Looking forward to have the chance to welcome you again in Geneva, Sincerely,

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Ibis Team on Aug 7, 2023
Dear LEE, We thank you very much for your feedback, is it really appreciate. We hope to see you soon!

6/10 Okay

Kevin

Business traveler
Liked: Cleanliness
I got harassed by a gang outside the hotel at about 7am in the morning.
Stayed 2 nights in Jul 2023

8/10 Good

Matin

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay if you want to enjoy the walkable distance and proximity of the city center, railroad and bus station and the quietness of the hotel. Staff is kind and welcoming but sometimes too busy and I had a feeling they are trying to avoid spending time with customer and get off with him. But overall we enjoyed our stay at this premise.
Stayed 5 nights in Jul 2023
Response from Ibis Team on Aug 3, 2023
Dear Matin,We thank you very much for your feedback and really appreciate it.Make sure that all the team is trying to satisfy all customers and make them a good stay. We apologize if you feel this. We hope to see you soon!Best regards,Ibis Team

8/10 Good

idan

Stayed 1 night in Jul 2023
Response from Emma on Aug 5, 2023
Dear Idan Wexler, Thank you for taking the time to rate your stay at the Hotel. Looking forward to welcome you again in Geneva,

10/10 Excellent

Ma Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff waa great. Nice room
Stayed 6 nights in Jun 2023
Response from Emma on Jul 6, 2023
Dear Carmen, Thank you for your review ! We really appreciate your remarks, it really helps us to improve ourselves, in order to provide our dear customer the best quality of services. Looking forward to welcome you in our beautiful city !

10/10 Excellent

Vishnu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely amazing. It did take me a while tofigure out how to turn on the lights. I'm American
Stayed 1 night in Jun 2023
Response from Emma on Jul 6, 2023
Dear Vishnu, It's wonderful to read from you again ! Thank you again for taking the time to share your feedback with us, We would like to thank you again for your kindness & patience ! It's really important for us to read that you enjoyed our quality of services. All of the Ibis Team is looking forward to welcome you again in Geneva ! Sincerely,

10/10 Excellent

Arlyn

Liked: Cleanliness, staff & service, property conditions & facilities
good location all the staff are accomodating.
Stayed 2 nights in Jun 2023
Response from Emma on Jul 6, 2023
Dear Arlyn, Thank you for taking the time to share your feedback with us. All of the team are delighted to read that your stay with us fitted the height of your expectations.We look forward to welcoming you back to Geneva soon. Warm regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Good value for a one night transit stay. Small room but it is an IBIS Hotel after all. Good value breakfast. Location was central and some interesting people around.....
Stayed 1 night in Jun 2023
Response from Emma on Jul 6, 2023
Dear John, Thank you for taking the time to share your feedback with us ! All of the team are delighted to read that you enjoyed your stay in Geneva. Indeed, the neighborhood is the most liveliest and diverse of Geneva. Actually, it's famous for that ! We look forward to welcoming you back to Geneva soon. Warm regards,

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to train station with fresh rooms.
Stayed 3 nights in Mar 2023
Response from Lucas on Mar 19, 2023
Hello Dear Alexander,Thank you for your very positive review about our property and its location.It's always a pleasure for us to know that our customers are satisfied, and he hope you had the best experience staying at our hotel.Waiting to see you soon again,Best regards,Lucas - Front office

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, near train station.
Stayed 3 nights in Mar 2023
Response from Ines Mabrouki - Front Office Manager on Mar 13, 2023
Dear Angel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from EMMA on Mar 13, 2023
Dear Robert, What a pleasure to read you ! We thank you a lot for your feedback, we'll take into account your remarks in order to improve ourselves.We remain at your disposal, Looking forward to welcome you again ! Best Regards, The Front Office

10/10 Excellent

Lucy

Stayed 1 night in Feb 2023
Response from EMMA on Mar 13, 2023
Dear Lucy, Thank you for that beautiful marks ! All of the team is happy to read that you enjoyed our quality of services, We hope to have the pleasure to welcome you again in Geneva ! Best, The Front Office

6/10 Okay

Eric, Franklin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The location is within walking distance of the train station and lots of things to see. The room is very tiny, especially with two people. There were some stains on the carpet and when I was making sure nothing fell under the bed before I left I noticed they clearly don’t clean under there often.
Stayed 2 nights in Feb 2023
Response from Céline L on Feb 13, 2023
Dear Guest,Thank you very much for sharing your impressions regarding your stay.We are sorry that the carpet was stained. A company is cleaning all the carpets on february, we are sorry that your was not done yet,We do hope you will give us the opportunity to welcoming you again,Warm regards

8/10 Good

Mariel Georgeth Benji, New York

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good return for money, however hotel is in red zone and it had some unpleasant scenes. Also, house cleaning forgot us for 2 days and a lady in front office was not helpful at all; issues were solved by next front office person with written apologies and chocolate (much appreciated).
Stayed 5 nights in Jan 2023
Response from Céline L on Feb 13, 2023
A warm thank you for your precious comments,We will train better our team so that will not happen again,Thank you again and warm regards

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good central location
Stayed 3 nights in Jan 2023
Response from Emma on Jan 21, 2023
Dear Peter, Thank you for your comments, It's really important to us to have your feedback in order to improve ourself. Looking forward to welcome you again, Regards, The Front Office

8/10 Good

Can

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
At night area is not looks safe and parking is really expensive.
Stayed 1 night in Jan 2023
Response from Céline L on Jan 23, 2023
Thank you very much for your rating, We are sorry that you felt unsecured at night, be assured that the streets around are safe and are full of cameras.The parking is 24 CHF for a full day at the parking des Alpes, which is very cheap for Geneva. Thank you again for your experience and we hope to welcoming you back soon,Kind regards

6/10 Okay

Besmir

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really enjoyed our stay. Rooms are small but perfect for our needs. Daniel on reception was very friendly and helpful. Would definitely stay here again
Stayed 2 nights in Dec 2022
Response from Emma on Dec 22, 2022
Dear Catherine, Thank you for your lovely message. We will certainly share your kind remarks with the staff concerned. We hope to have the pleasure to welcome you again very soon in Geneva ! Best wishes ! Front Office

6/10 Okay

Milford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is very small.
Stayed 1 night in Dec 2022
Response from Céline L on Jan 23, 2023
Thank you for your feedback,Warm regards

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff thank you
Stayed 2 nights in Dec 2022
Response from Emma on Jan 1, 2023
Dear Sarah, Thank you for your kind remarks ! We truly hope that you enjoyed our quality of services,We are looking forward to see you again in Geneva, Best wishes for 2023, We remain at your disposal for any further request, Regards,

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fabulous place to stay. Valerie is a wonderful host. The property is darling. Her breakfasts were perfect. 10/10!
Response from Céline L on Jan 30, 2023
Thank you so much for the great comments regarding your stay with us,We are looking forward to welcoming you very soon,Warm regards

10/10 Excellent

Mauricio

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Close to the train station.
Response from Ines Mabrouki - Front Office Manager on Nov 11, 2022
Dear Mauricio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel near the train station with plenty of food options around. Hotel staff was very friendly and since it was ready early, allowed us to check into our room early without any additional fees. Our room was small, but just what we needed for sleeping/showering. Overall, it is a great option for those passing through Geneva.
Stayed 1 night in Aug 2022
Response from Hotel Management on Sep 27, 2022
Dear Sir,Thank you for being our recent guest and for taking the time to review your stay, it is a privilege to gain your loyalty !The satisfaction of our customers is our priority, we strive to offer the best service throughout the year.We pay great attention to all customers feedback, it is thanks to you that we are improving our quality.We look forward to welcome you soon !

8/10 Good

Ji Hye

Stayed 4 nights in Aug 2022
Response from Hotel Management on Sep 27, 2022
Merci pour votre nouvelle belle contribution ! Les équipes se réjouissent d’avoir contribué à votre bien-être dans notre établissement et espèrent vous revoir très prochainement

2/10 Terrible

Grace

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The place is like in a red district area. Can see a lot of call girls in every corner. The AC was not working, we called front desk and said someone will come and fix it but nobody came. We just open the window for more air anyways we were only staying for 1 night.
Stayed 1 night in Aug 2022
Response from Emma on Oct 15, 2022
Dear Grace, Thank you for taking the time to answer our survey. La Rue de Berne or Le Quartier des Pâquis is the most popular and liveliest district of Geneva and we can assure you that it still nonetheless a safe place to stay. Also, we apologize for the issue you have been through with our fresh cooler system. All the staff is working together to provide you a qualitative service on that. We are looking forward to welcome you again, Regards,

8/10 Good

Cornelia

Stayed 1 night in Aug 2022
Response from Hotel Management on Sep 27, 2022
Merci pour votre nouvelle belle contribution ! Les équipes se réjouissent d’avoir contribué à votre bien-être dans notre établissement et espèrent vous revoir très prochainement

8/10 Good

Naeem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
It was good experience, good service at reasonble rates.
Stayed 1 night in Jul 2022
Response from Hotel Management on Sep 27, 2022
Thank you for your comment, we are delighted that your stay met your expectations and that you took the time to share your opinion with our readers. We will be delighted to welcome you back to our establishment, see you soon.

8/10 Good

Janvier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Jul 2022
Response from Emma on Jul 23, 2022
Hello Dear, We thank you very much to have written your commentary on Expedia.com after your stay in our Hotel. We are very happy that you appreciated the hotel and our services. We hope to see you very soon at the Ibis Geneve Centre Lac hotel again Kinds regards, Front Office

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Emma on Jul 23, 2022
Hello Dear, We thank you very much to have written your commentary on Expedia.com after your stay in our Hotel. We are very happy that you appreciated the hotel and our services. We hope to see you very soon at the Ibis Geneve Centre Lac hotel again. Best regards, Front Office

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Emma on Jun 28, 2022
Hello Dear, We thank you very much to have written your commentary on Expedia.com after your stay in our Hotel. We are very happy that you appreciated the hotel and our services. We hope to see you very soon at the Ibis Geneve Centre Lac hotel again. Best regards, and looking forward to see you in Geneva ! The Front Office Team

8/10 Good

Mehreen

Stayed 1 night in May 2022
Response from Lucas on May 31, 2022
Hello Dear, We thank you very much to have given your review on Expedia.com after your stay in our Hotel. We are very happy that you appreciated the hotel and our services. We hope to see you very soon at the Ibis Geneve Centre Lac hotel again ! Best regards, The front office

8/10 Good

Tommy

Stayed 1 night in Mar 2022
Response from Lucas on Apr 24, 2022
Hello Dear, Thank you for taking the time to leave us this good mark about our hotel. We hope to see you again soon !

10/10 Excellent

Gorjan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service and standard ibis hotel, all the necessary amenities included, only they could work a little bit on the cleanliness. Even though it is in the city centre literally , this is the area that reminds you of ghetto, red light district behind, hookers on the corners, a lot of people using drugs around, selling too.. but Totaly safe on the other hand.
Stayed 3 nights in Jan 2022
Response from Céline L on Jan 20, 2022
Thank you very much for rating our hotel and give us your impressions. We are very sorry if you found a lack of cleanliness, we are working hard with our team to improve our service with trainings. We hope your next stay will be even better: Warm regards

8/10 Good

Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located, friendly personnel
Stayed 2 nights in Jan 2022
Response from Céline L on Jan 12, 2022
Thank you for your feedback and looking forward to welcoming you again :)

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Céline L on Jan 25, 2022
Looking forward to your next stay :)

10/10 Excellent

Gonzalo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent every thing.
Stayed 2 nights in Nov 2021

10/10 Excellent

Menashe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and in a great location
Stayed 4 nights in Nov 2021