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1. Worse customer service I have ever experienced in many a hotel around the world I have been to. They refused a simple request to prepare a simple salad with ham, cheese and bread which I could give to my friend when she arrived later that evening (note - they have their own restaurant in the hotel so this was such a simple request, it’s unbelievable they refused)
I was shocked and in disbelief the manager decided to call the police because I wanted to leave I was so disgusted and was willing to pay for the nights I had stayed but was not prepared to pay for the night I wanted to leave.
2. The manager is an ignorant person with zero customer service skills, and quite simply acted like a child in calling the police (all this with a smirk on his face)
Only after I made him apologise to me for the poor disgusting service and for calling the police for a minor dispute, then I settled the bill in full (even though I would not be staying there)
3. The room are so outdated and old. Much better places to stay in Grado.
I will never go back and never recommend this hotel.
It’s quite disgusting how they acted.
***STAY AWAY FROM THIS HOTEL***
Man muss "alt-gediegene" Einrichtung mögen und es ist etwas düster. Aber die Dachterrasse mit Pool und Liegemöglichkeit ist nur super.
Außerdem ist es super zentral und auch zum Busbahnhof sind es nur 6-7 Minuten zu Fuß - wir sind mit dem Bus nach Aquileia gefahren - viel praktischer als mit dem Auto.
Ottimo hotel per posizione, camera, pulizia, sale comuni e livello del servizio. L’eccellenza è rappresentata dal bar al piano terra, arredato in modo veramente elegante, con bartender bravissimi, è un luogo dove ci si può rilassare.
Saverlo
Stayed 5 nights in Dec 2021
10/10 Excellent
Bjørn
Sep 23, 2021
Liked: Cleanliness, staff & service, room comfort
Vi hadde et flott opphold på et hotell som ligger veldig sentralt i Grado.
Sehr geehrter Gast,
Wenn die Kunden uns sagen, dass sie immer wieder gerne wiederkommen, haben wir das Ziel erreicht. Vielen Dank für Ihre Worte!
GRAND HOTEL ASTORIA
Francesca S.
Reception Manager
Sehr geehrter Gast,
wir danken Ihnen für Ihre Bewertung, wenn Sie bei uns sofort gemeldet hätten, dass Sie ein anderes Betttyp sich erwünscht hatten, könnten wir gerne eine gemeinsame Lösung finden.
Wir hoffen, dass Sie wieder zu uns kommen werden
GRAND HOTEL ASTORIA
Francesca S.
Reception Manager
Gentile signora Nicoletta,
la ringraziamo di cuore per la sua opinione e la sua testimonianza.
Un caro saluto da Grado
GRAND HOTEL ASTORIA
Francesca S.
Responsabile reception
Response from Clarissa / Reception on Oct 23, 2020
Gentile Signor Saverio,
La ringraziamo per l’eccellente punteggio assegnatoci e ci fa davvero piacere sapere che si sia trovato a Suo agio nella nostra struttura.
Provvederemo ad informare i colleghi del bar riguardo al Suo apprezzamento.
La ringraziamo nuovamente e ci auguriamo di poterLa riaccogliere al più presto.
Cordiali saluti da Grado,
Hotel di qualità, ma necessita di qualche aggiornamento/miglioria.
Camera poco luminosa con luci artificiali (no led)
Arredamento superato
Serve una maggiore attenzione alla riduzione del consumo di energia (ascensori: ne chiami uno ma ne arrivano sempre due)
Parcheggio esageratamente costoso!
Et fantastisk flott hotell , kjempebra frokost og et fantastisk personale. Hotellet ligger fantastisk bra til, 50-100 meter fra stranden og et minutts gange til shopping,spisesteder og dagligvare. Flotte strand prominader å gå tur etter.
Ole Harald
Stayed 4 nights in Sep 2019
6/10 Okay
Verified traveler
Traveled with partner, Traveled with pets
Sep 26, 2019
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hptel insgesn in Ordnung. Nur die Flecken auf dem Teppich im Zimmer sind eine Zumutung!