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Reviews of Hotel Riu Palace Maspalomas - Adults Only

5 out of 5
Hotel Riu Palace Maspalomas - Adults Only
Avenida de Tirajana, s/n, Playa del Ingles, San Bartolome de Tirajana, Gran Canaria

Reviews

9.2

Wonderful

Rating 10 - Excellent. 249 out of 369 reviews" "
Rating 8 - Good. 97 out of 369 reviews" "
Rating 6 - Okay. 14 out of 369 reviews" "
Rating 4 - Poor. 4 out of 369 reviews" "
Rating 2 - Terrible. 5 out of 369 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proper five star hotel in every way. Loved the wide range of food and swimming pools.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear antony,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Palace MaspalomasOnline Reputation Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, room comfort
Wonderful staff
A massive thank you to Humberto and Ester for their attention to detail during breakfast and dinner services. RIU hotels provide a wonderful personally experience from start to finish. Thank you again Ash & Meeny
Stayed 4 nights in Jan 2024
Response from Online Reputation Manager on Jan 19, 2024
Dear Ashley,Thank you very much for your positive review, We are happy to receive the information that you have stayed at our facilities and, have left with great memories.We feel that you have appreciated our efforts and that is what is most gratifying about our profession.We hope you will come back very soon.Yours faithfully,Hotel Riu Palace MaspalomasOnline Reputation Manager

2/10 Terrible

Christopher

Stayed 3 nights in Nov 2023

10/10 Excellent

jit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very courteous and cannot do enoigh to make your stay pleasant
Stayed 7 nights in Oct 2023
Response from Online Reputation Manager on Nov 3, 2023
Dear jit,Thank you for your comment. It is always nice, to receive reviews like yours, from which we can deduce, that we do our work in the line that characterizes us so much.We would very much like you to visit us again soon at any of our facilities around the world so that we can continue to offer you the best we have to offer.Yours faithfully,Hotel Riu Palace MaspalomasOnline Reputation Manager

8/10 Good

FIONA, Edinburgh-

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This didn’t get 5 starts due to a few irritating things. I would definitely return so don’t take these as off putting - just have an awareness! €25 for the safe at a five star hotel is ridiculous, I was in an Ibis earlier in the year and it was free! The noise from the housekeeping team in the morning was awful, I know they have a job to do but the paying customers are on holiday and don’t want to be woken at 7.15 every morning. There was a stupid motion activated light in the bathroom that clicked on and off every 3 seconds - please deactivate these The food was fine with a huge variety but not any different to any all inclusive buffet…..why do they not offer an all inclusive option?
Stayed 7 nights in Sep 2023
Response from Online Reputation Manager on Sep 19, 2023
Dear FIONA,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us. Rest assured that your words will be taken into account as we understand that there is always room for improvement.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace MaspalomasOnline Reputation Manager

2/10 Terrible

Ian

Stayed 21 nights in Apr 2023

10/10 Excellent

Christopher

Stayed 2 nights in Apr 2023

10/10 Excellent

Barry

Stayed 3 nights in Mar 2023

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adults only seems to mean seniors only at this property. It may be the time of year (February), but this felt like we spent the night in a fancy retirement home.
Stayed 1 night in Feb 2023
Response from RIU Palace Maspalomas Online Reputation Management on Feb 20, 2023
Dear Jonathan,Thank you very much for your wonderful evaluation and for staying with us. Knowing that you expected more in regards to the entertainment, makes us want to improve ourselves, in order to deliver what is expected from us.Nevertheless, we do take note of your comment and we will forward it.Kindest wishes!Hotel RIU Palace MaspalomasOnline Reputation Management

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and friendly staff. Freedom to dine at a time that suits rather than a fixed sitting. No children allowed!
Stayed 11 nights in Jan 2023
Response from RIU Palace Maspalomas Online Reputation Management on Feb 14, 2023
Dear John,We are thrilled your time with us was so good.We endeavour to go above and beyond to ensure our guests have a memorable experience. Thank you very much for your stupendous feedback!We hope to see you again very soon.Kindest Regards, John!Hotel RIU Palace MaspalomasOnline Reputation Management

10/10 Excellent

joanne, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful large room facing the dunes and ocean. The dirty towels were picked up in the evening. A very nice touch not seen very often now a days. The breakfast had a wide variety. The bubbly, white or rose, were lovely as well as the wide variety of fresh squeezed juices ( strawberry was our favourite). The only negative for us is we would have enjoyed a coffee maker in our room ( but there is a keddle for tea drinkers). Another nice touch at the Riu Palace, you have to check out at 11 but they will keep your bags if you want to stay for the afternoon. You can continue to use the pool and they will offer you a room to shower and change, if needed, before your departure. Wonderful option at no extra charge! Overall, we had an excellent 3 day stay at the Riu Palace Maspalomas.
Stayed 2 nights in Jan 2023
Response from Online Reputation Manager on Mar 9, 2023
Dear joanne,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace MaspalomasOnline Reputation Manager

8/10 Good

Katherine

Stayed 6 nights in Jan 2023

10/10 Excellent

Dawid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Rhys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful Hotel with very friendly and helpful staff. Set on the edge of the stunning Dunes. We will be back!
Stayed 3 nights in Sep 2022

10/10 Excellent

Nicola

Stayed 7 nights in Aug 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

8/10 Good

N.

Stayed 3 nights in May 2022

8/10 Good

Greg

Stayed 5 nights in May 2022

10/10 Excellent

Donald H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, on the edge of the Dunes, is spectacular. The two pool areas are lovely, with heated water, and lots of room to be socially distant. The buffet breakfast is extensive, with masking required when getting food. I did not have dinner there. The room I had was very comfortable, and, while one of the cheaper ones, I did have a view of the sea from the one side of my balcony. All staff I interacted with were very pleasant, efficient and helpful.
Stayed 3 nights in Mar 2022

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great 5 star hotel in a magical destination
A great 5 star hotel in a magical destination. The hotel is in a great position near the dunes and we were in ocean view room. The room was modern and large with a great bathroom. The balcony had an amazing view and is very quiet. The staff were incredibly friendly and attentive. Especially at the pool bar, the buffet and at reception. Nothing was ever hard and rarely they ever said no. They were very helpful. The hotel is very modern and the pools are heated and look great. The buffet was good and changes every night, just way too many options.
Stayed 4 nights in Jan 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jan 2022

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Confortable room - average hotel
The rooms are big and clean, very confortable mattress. The service is average and food quality quite poor for the price of a room.
Stayed 2 nights in Nov 2021
Response from Online Reputation Manager on Nov 16, 2021
Dear Guest, Thank you for sharing your experience with us! While we are truly happy you enjoyed your room´s comfort, It is very disappointing to hear that our gastronomic offer could not reach your personal taste as we strive to offer our guests a large variety of quality food. Please rest assured however that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience. With our best wishes we remain, Hotel Riu Palace Maspalomas Online Reputation Manager

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2021

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option
Good hotel and good location
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Assets of this hotel: Nice pool area and convenient location. Pick-up transfer from the airport worked without any problem, despite the plane being delayed 90 min. Check-in at the hotel also seamless at 2am in the morning, we even had dinner waiting for us in the room. Food was excellent, wide variety of foods offered.
Stayed 5 nights in Oct 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service
3 night stay
This is a beautiful looking hotel, with magnificent gardens and grounds. Inside, it's definitely dated, but the hotel is generally in good condition. The rooms overlooking the pool are particularly nice, as they have great views. The food was excellent and high quality. Staff were generally kind, especially in the restaurant.
Stayed 3 nights in Sep 2018

8/10 Good

Chastina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The people at this hotel could not have been nicer truly genuine people. The view of the dunes spectacular like the 8th Wonder of the world don't miss it
Stayed 3 nights in May 2017

10/10 Excellent

Gus, La.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The premises were very clean and the services very complete. The staff was very pleasant and accommodating and the food was of very good quality and was varied. I cannot find anything to complain about- I had a very pleasant stay!
Stayed 3 nights in May 2017

10/10 Excellent

Fernando, Lisbon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well organised.All demands done instantly. Wish it was and hotel for adults only as sametimes babys at dinner cry. Propose dinner for parents with children book only dinner for 6pm

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reputable service, great fourth visit
This was our fourth visit, second year in a row for our anniversary. Service is top notch - from the warm welcome upon arrival to the professional service in the restaurant.It is no surprise that the hotel is close to fully booked when we go - they have a strong reputation for quality and service. Breakfast and supper always have a variety to appeal to varying tastes. We often were full just sampling the different stations. We frequently took a drink after supper on the terrace to enjoy the entertainment. We tried the à la carte restaurant Krystal but were less impressed with the menu. A special highlight was the attention to detail for our anniversary. The hotel ensured we got the same table in the dining hall as last year and again planned a special menu for us. The reception staff are knowledgeable for tips about the area, always willing to answer our questions and make suggestions. They were very proficient, and we never felt like we were waiting long or were neglected. Our room with a sea view - so relaxing to look over the vast sands dunes and see the ocean. Our only criticism was room comfort. The air conditioning at maximum did not cool the room very quickly, especially if curtains were open. As long as our curtains were closed during the day while we were out, the room was maintained at an agreable temperature. As well, the bed was a little too hard for our liking. We would not hesitate to return to the Riu Palace Maspalomas, and definitely would recommend it.

10/10 Excellent

Francisco Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the newest hotel but a very nice one.
The personal is really friendly. The restaurant is great! Very nice and beautiful location.
Restaurant and pool
Restaurant
The way to the dunes
The biggest pool

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with great staff. Ready to return at any times.

10/10 Excellent

Attila, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice time here
We've spent 11 nights in the hotel. The service and the staff is very kind and helpful all the time. The room was very nice with a balcony and ocean view. The food in the hotel restaurant was always good (the steak in Krystal is d@mn good!). The pools in the hotel are clean and the garden around it is well maintained and nice. The gym is small, but someone on vacation should not spend time with workout... there are many things you can do on the island!

10/10 Excellent

John Lauth Hansen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Davy, Sydney NSW, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
No Internet in rooms at all, nice buffet
Checkin was a debacle. It took 15 minutes to get my room. Only it wasn't a sea view. So another 20 minutes to get that right. They charge to use the safe in your room which is idiotic. And no Internet in rooms at all. Only very insecure wireless in the lobby. It's 2013 and they can't buy a few wireless routers?? The buffet was good, room was big, views over the dunes good. The general area is as characterless as the rest of Playa del Ingles. Without the dune views from the room I wouldn't spend the extra to stay here

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

Régis-Yannick Christian, Bruxelles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel bien rénové
Stayed 14 nights in Apr 2024
Response from Online Reputation Manager on May 7, 2024
Cher Régis-Yannick Christian,Nous sommes très heureux d'apprendre que nous avons fait du bon travail et nous vous remercions beaucoup pour vos commentaires positifs.Nous espérons vous revoir dans l'un de nos établissements très prochainement.Cordialement, Hotel Riu Palace MaspalomasOnline Reputation Manager

8/10 Good

Bernard Jacques

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement qualitatif en terme d’équipement et de la propreté. Une remarque négative la tenue de certaines personnes au dîner. L’hôtel stipule pantalon obligatoire et le soir des hommes arrivent en short.
Stayed 13 nights in Mar 2024

10/10 Excellent

Johannes

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024

10/10 Excellent

Susi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr zufrieden
Wir waren 10 Tage im Riu Palace Maspalomas und es war einfach schön, alle zuvorkommend und aufmerksam, mit einem lächendeln Gesicht. Das Hotel war nicht voll besetzt, daher auch kein Gedränge bei den Mahlzeiten.
Stayed 10 nights in Jan 2024
Response from Online Reputation Manager on Jan 30, 2024
Sehr geehrte Susi,ein herzliches Dankeschön für Ihr wundervolles Feedback, wir haben uns wirklich sehr darüber gefreut!Wir alle hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Hotel Riu Palace MaspalomasOnline Reputation Manager

10/10 Excellent

THIERRY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK SUPER
Stayed 10 nights in Dec 2023
Response from Online Reputation Manager on Jan 11, 2024
Sehr geehrter THIERRY,wir haben uns über Ihre positiven Zeilen sehr gefreut und bedanken uns herzlich dafür bei Ihnen!Es ist eine Freude zu wissen, dass Sie mit Ihrem Aufenthalt bei uns sehr zufrieden waren, denn das Wohlbefinden unserer Gäste ist das Wichtigste für uns. Wir wünschen Ihnen alles Gute und laden Sie ein uns bald wieder zu besuchen.Mit freundlichen GrüßenHotel Riu Palace MaspalomasOnline Reputation Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023