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Reviews of Holiday Inn Grand Rapids - South, an IHG Hotel

3 out of 5
Holiday Inn Grand Rapids - South, an IHG Hotel
6569 Clay Avenue Sw, Grand Rapids, MI

Reviews

7.6

Good

Rating 10 - Excellent. 281 out of 759 reviews" "
Rating 8 - Good. 224 out of 759 reviews" "
Rating 6 - Okay. 100 out of 759 reviews" "
Rating 4 - Poor. 90 out of 759 reviews" "
Rating 2 - Terrible. 64 out of 759 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Benjamin

Traveled with family and small children
The pool & play area was a blast! The kids absolutely loved the huge area & definitely tired them out. The unique fish tank helped keep the kiddos entertained while chhwcking in. The hot tub is a nice place to relax for the parents to unwind or begin the day. Unfortunately breakfast was not at par for being a dine in order off the menu. Its still taste like a buffet cuisine and shouldnt be an xtra cost added or sur charged. My price of the room was much more than given before my reservation & will be calling about that in the morning.
Stayed 1 night in Apr 2024

4/10 Poor

Diana

Disliked: Property conditions & facilities
The room was not clean and the tv was broken
Stayed 1 night in Apr 2024

4/10 Poor

Tina

Business traveler
Disliked: Amenities, property conditions & facilities
The staff was very nice. I did not like The TV did not work Hair in the shower Bed not comfy Coffee maker took a long time.
Stayed 1 night in Apr 2024

10/10 Excellent

Jordan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Shennondoah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time once we got the room situation down. It was spring break week for some families so the place was super busy but that didn't stop one of the gentlemen helping me get into a room that was ready. Thank for a little get away for my kids they enjoyed swimming! It was a little cold for me so the hot tub was my spot.
Stayed 1 night in Mar 2024

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Brandon

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Understaffed. Check in took over 25 minutes. Breakfast - brought 3 of our 4 meals.
Stayed 1 night in Mar 2024

10/10 Excellent

Janelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family get away!
Stayed 1 night in Mar 2024

8/10 Good

Uniquia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My kid loved it from the pool to the food lol
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and breakfast was phenomenal
Stayed 2 nights in Mar 2024

8/10 Good

stephanie

Stayed 2 nights in Feb 2024

2/10 Terrible

Christopher

Stayed 1 night in Feb 2024

8/10 Good

Crystal

Stayed 2 nights in Jan 2024

6/10 Okay

Tony

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Housecleaning was great. Rooms very nice and comfortable. All first floor hallways no heat cold. Could not use exercise equipment, was freezing cold in there. No heat controls
Stayed 2 nights in Jan 2024

10/10 Excellent

Keona

Traveled with group
Stayed 1 night in Dec 2023

4/10 Poor

Shadayah

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool looked as if it hadn’t been cleaned since before the pandemic
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Jaclyn

Traveled with family and small children
No towels in the pool area either night and no towels replaced in our rooms. Lots of car windows smashed in the parking lot overnight too. The pool area is extremely disability friendly, highly recommend for families. Hopefully the hotel will get the other issues figured out.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Everything was good except pool and hot tub were closed.
Stayed 1 night in Nov 2023
Response from Management on Nov 9, 2023
We apologize for our pool area being down due to preventative maintenance upkeep and hope you guys come back to visit us soon

10/10 Excellent

Evilyn, Naperville

Stayed 1 night in Nov 2023

2/10 Terrible

Tiesha

Stayed 1 night in Sep 2023

4/10 Poor

Danielle

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked into our room which was a King with a pull out couch. We pulled out the couch and the linen that was left on it was dirty and had chip crumbs in it. We lifted it up and the mattress had a large red stain on it…..I don’t even want to ask what it was. We asked for new linens and had to go down and get them ourselves and remake the pull out. Our room was on the back side of the building which butted up to the freeway. All I heard all night were semi trucks and motorcycles along with people stumbling around in the hallways yelling at midnight.
Stayed 1 night in Oct 2023
Response from Management on Oct 25, 2023
We apologize for the inconvenience you experienced while at our property, we are working diligently to fix these issues

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the employees were friendly and helpful. this hotel did not have a free breakfast buffet, but a very limited breakfast could be ordered.
Stayed 4 nights in Sep 2023
Response from Management on Nov 9, 2023
We do apologize on the confusion of you thinking we have Free breakfast, and we will make sure that we are communicating that breakfast is for purchase.

8/10 Good

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on Nov 9, 2023
Thank You for your responses and we hope to see you again here at the Holiday Inn Grand Rapids MI

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on Nov 9, 2023
Thank You Candice for your responses and we hope to see you again in the near future

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
The room was missing sheets for the pull out bed the refrigerator did not work the breakfast was trash the customer service was not great at all
Stayed 1 night in Sep 2023
Response from Management on Nov 9, 2023
It seems that you had a bad stay at our property and we apologize for your inconvenience, Were you able to let our front desk know of your issues within the room?

6/10 Okay

Jaime

Disliked: Cleanliness, property conditions & facilities
Grungy
Bathtub was full of hair and dirty soap scum. Drain was backed up. Toilet wouldn’t stop running until we wiggled the flusher. Pool and hot tub looked so gross we didn’t dare use them.
Stayed 3 nights in Sep 2023
Response from Management on Oct 25, 2023
We apologize for the inconvenience you experienced, and we are diligently working to correct them.

8/10 Good

Jose L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy combeniente el lugar.
Stayed 1 night in Sep 2023
Response from Management on Nov 9, 2023
Thank You for staying at our property and we hope you come back and see us again

2/10 Terrible

Robert

Never got to stay. No email confirmation. No reservation on file when i called about it. Had to go elsewhere.
Stayed 1 night in Sep 2023
Response from Management on Oct 25, 2023
I apologize for your inconvenience, but we didn't see your reservation in our system.

10/10 Excellent

Brett

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and affordable. The pool and water slide were awesome. My daughter had a blast. We most definitely will be back ALOT 😊😊
Stayed 1 night in Sep 2023
Response from Management on Oct 25, 2023
We are so happy that you and your family enjoyed our hotel. We hope to see you all back at our property again soon..

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king bed we had was amazing!! Super comfortable! We would stay again. Convenient location. I like the mobile check out option.
Stayed 1 night in Sep 2023
Response from Management on Oct 25, 2023
Thank you for your patronage and we hope to see you soon.

8/10 Good

Giuseppe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with kids.
Stayed 1 night in Sep 2023
Response from Management on Oct 25, 2023
We appreciate you coming to visit our property with your family and hope to see you again soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great for what we needed and the kids loved the pool area. I wouldn’t call it a lazy River, but more of a whirlpool with water that goes in a circle.
Stayed 1 night in Aug 2023
Response from Management on Oct 25, 2023
Thank you for visiting our hotel and hope to see you again soon.

8/10 Good

China

Stayed 1 night in Aug 2023
Response from Management on Nov 9, 2023
We Thank you Ms, China for staying at our establishment and hope to see you again soon

4/10 Poor

Joshua

Traveled with family
Disliked: Cleanliness, staff & service
Not Worth The $
Got the King Suite. There was no bedding for the twin beds upstairs or the pullout couch downstairs. It was explicitly clear in my reservation there would be 5 people staying the night. When I asked about additional bedding I had to go downstairs to the lobby and get it myself. The bedding they threw at me out of a linen closet was dirty, stained and disgusting.
Stayed 1 night in Aug 2023

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
Stayed 1 night in Jul 2023
Response from Management on Jul 29, 2023
Thank you for staying at our property and hope to see you again

4/10 Poor

Elizabeth

Stayed 1 night in Jul 2023

4/10 Poor

Kassidy

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at this property for a weekend getaway with the kids. The pool setup for the kids was nice could use some paint and cleanup to make it look more like the brand new pictures of it they displayed. However the manager came through the pool section yelling and screaming because we had a bottle of water, and rudely yelled at us to throw it away. Then while our stay we had multiple unauthorized manually entered charges made to our card in which we are currently dealing with waiting for our money to be returned. 2/10 would not recommend.
Stayed 2 nights in Jul 2023
Response from Management on Jul 27, 2023
Thank you for your response concerning our property, When I mention about the drinks in our pool area it was loud and because there are 2 signs that says no eating or drinking in pool area and there were multiple water bottles on ground. I was not Yelling or being rude towards anyone but was just letting everyone know there was no eating or drinking in Pool area

8/10 Good

STACY, GARDINER

Stayed 1 night in Jul 2023

8/10 Good

craig

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
This was an interesting two-night stay for our family since there were some really great things about the hotel and also some really not-so-great things about the experience. From the start, we booked this hotel based on the photos of the indoor water park at the facility. We also did not see the negative reviews of this place on Expedia until afterward. The hotel has definitely been renovated recently and in a really good way. In addition, the rooms are larger than average. I don't describe the hotel as "dirty" in general. However, there are signs of minor damage and debris in the room and around the property that take a little bit away from the comfort of the place. But it doesn't ruin what is overall a good hotel. The water park is definitely falling into disrepair. It wasn't as bad as I pictured based on the descriptions I read here. However, it isn't as pictured in the provided photos of the property, either. It's neat and just needs a thorough refreshing to bring back. The most frustrating part of our stay came at the end when we noticed 3 different charges from Holiday Inn totaling about $275 on our debit card. That's on top of the $320 we paid to Expedia at time of booking. The $100 incidental hold still hasn't been refunded two days later, but there is no explanation for separate charges of $113 and $65 from our stay. Even if these are holds, that's a lot! I'm awaiting explanation today.

4/10 Poor

christina

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Poor … paint peeling, no hot water, badly in need of upgrades. Breakfast area was dirty, where coffee was located. Would not stay here again. Kids are was ok but jets not working on the hot tub.
Stayed 1 night in Jul 2023

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything except the hot tub was not working and that was a main reason for coming.
Stayed 1 night in Jun 2023
Response from Management on Jul 29, 2023
I do apologize that our hot tub was not up and running at the time but hopefully if you choose to come back and stay with us you can enjoy our hot tub

6/10 Okay

Christopher

Liked: Cleanliness
Not much
Stayed 1 night in Jun 2023

6/10 Okay

T christopher

Stayed 2 nights in Jun 2023
Response from Management on Nov 9, 2023
We hope you enjoyed our establishment and hope to see you soon

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They dnt have a complementary breakfast
Stayed 1 night in Jun 2023
Response from Management on Jul 29, 2023
Unfortunately only Holiday Inn Express have free breakfast and Holiday Inn you pay for breakfast

8/10 Good

STEPHANIE

Traveled with family and small children
Liked: Cleanliness, staff & service
I picked this property to stay at because of the mini water park inside. It was clean, the front desk staff was friendly but the bed was rock hard and the water in the kids section was freezing cold. I'm thankful my child isn't old enough to be disappointed because i would be very upset spending the money specifically for the water park but not being able to use it.
Stayed 1 night in Jun 2023

6/10 Okay

Adolfo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was average. Couldn’t find the TV remote. Went to front desk. No one there. We’re disappointed with breakfast. They were very busy and it seemed like there was just one person to take care of the dining area. We left and went to McDonald’s, where they even brought our breakfast to our table. Other than that , it’s a nice place to stay. And it’s convenient.
Stayed 1 night in Jun 2023

2/10 Terrible

Kim

Stayed 1 night in Jun 2023

4/10 Poor

Bruce

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Surprisingly poor service
Was assigned to a room on the 4th floor. Upon arrival to the room i found an unmade bed, towels on the floor and obvious signs that this room had not been serviced. I called the front desk and was told that I should stay there and someone would be right up. I then waited 15 minutes before the front desk clerk arrived to give me a new room.
Stayed 1 night in Jun 2023

8/10 Good

Monica

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The only negatives were- 1.$100 incident fee that they take when your payment goes through. It can take up to 10 business days to get your $100 back. That’s a lot of money to withhold from someone-especially someone who’s on a trip out of town. Expedia did not clarify about this fee but in the Hotel’s defense, they had it posted at their check-in desk (I was charged before check in). 2.I made a reservation 3 months ahead of time and paid about $70 more on a room than what it appeared people were being offered closer to the stay/ the day of. This could be Expedias fault, but I’m not sure. At the end of the day, my kid had a blast in the kiddie pool area for hours and the hotel room was okay. I would stay here again for my child’s enjoyment but would definitely be more attentive and cautious about price fluctuations and fees.
Stayed 1 night in Jun 2023
Response from Management on Jul 27, 2023
Monica I truly apologize for the miscommunication between us and Expedia and hope if given a next time we can make your stay here a lot better.