Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Mentor, Ohio

Nice Hotel close to Downtown

Posted Aug 23, 2016
Pros: Near Downtown
Cons: None
Location: Near downtown. Lots of sight seeing in walking distance.
Very nice hotel near downtown. Room was very comfortable and clean.
Comment from Hotel Management
Aug 24, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear David, thank you for taking the time and giving us a feedback about your stay in our hotel. We are delighted that you had such a great time in Graz and in our house. The location of our hotel is indeed highly convenient as it is only a couple of minutes walking distance from the city center and the main sights, restaurants and shopping areas. We are also glad that you enjoyed your room and we do hope to welcome you soon again in our hotel,
5 out of 5
by A verified traveler from Toronto, Canada

In the quiet heart of Graz

Posted Aug 7, 2016
Pros: Location, courteous staff, rooftop terrace
Cons: I had a single room with a double bed, but the duvet was only for one person. It should have had a double duvet. No need to skimp on the duvet!
Location: Sackstrasse - Kastner & Oehler department store, other shops, Hauptplaz (main square), La Strada summer festival
The Schlossberg Hotel is very situated in the old town of Graz. It is a couple minutes walk to Hauptplatz, shops and the charming old streets. The #4 and #5 tram is only a couple of metres away, which was handy for me because I needed the #5 to go visit relatives. The staff was extremely courteous and helpful. The reason for my visit was a family funeral and the staff were very kind. I also had to keep tabs on work back in Canada so the complimentary wifi was indispensable and the staff also helped me fax and scan documents as well as make local calls, which was also complimentary. The hotel itself is very charming. The lobby is cozy and a nice spot to have a coffee or a drink. The hotel is full of contemporary art, which was interesting and sometimes not to everyone's taste. The rooftop terrace is very lovely. You can lounge by the pool and look out over the rooftops of old Graz and listen to the church bells ring. It was also a nice spot for a glass of prosecco. I would definitely stay here again!
Comment from Hotel Management
Aug 13, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear Kathy, thank you for your lovely feedback. I am glad that we could help to make this very difficult time just a little bit easier and that we could assist you in various ways. Our roof top garden is indeed a lovely spot and a place of tranquility that is often so comforting. Thank you for the information that you prefer a bigger duvet. As a standard in all the rooms we only have the in Europe more common single duvets and also with two persons we have two single duvets, one for each person. We do have some extra large duvets though on special request. So if you just let us know at the time of booking or at arrival for your next booking we are happy to arrange a bigger duvet for you. We do hope to welcome you soon again in our hotel, hopefully for a happier occasion, and send best regards from Graz,
4 out of 5
by A verified traveler from Aberdeenshire

Sense of tradition in gorgeous Graz

Posted Aug 6, 2016
Pros: Views from the roof terrace, convenient location and friendly staff.
Location: Convenient for both Schlossbergbahn and elevator: we used both and walked down the sloping paths. Hauptplatz and Glockenspielplatz both nearby.
Very helpful staff with excellent English. Hotel is very quirky with its mishmash of antiques, clashing prints and eclectic art. Superior room well sized and antique furnishing made it feel as though you had stepped back in time although the room did not feel luxurious. Nice bathroom and toiletries. Lovely roof terrace with seating at different levels and a delightful plunge pool with phenomenal views over Graz. Would definitely return!
Comment from Hotel Management
Aug 13, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear Yvonne, thank you for taking the time and giving us such a nice review about your stay in our hotel. It is great to hear that you especially enjoyed our unique combination of original artwork and antiques. Our roof top garden is indeed a beautiful place of relaxation in the middle of the old town of Graz. We do hope to welcome you some time again in our hotel and we send best regards,
4 out of 5
by A verified traveler from Taipei,Taiwan

Posted Aug 1, 2016
No coffee maker in room and the A/C unit is a bit noisy
Comment from Hotel Management
Aug 15, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear Richard, thank you for taking the time and giving us a feedback about your stay in our hotel. We are delighted that you enjoyed your stay in our hotel and had a great time in Graz. Thank you for your comment about the coffee maker. We do offer coffee and tea making facilities on request as stated in our room information. We consciously decided against having them as a standard in every room as this would mean to lose a surface space and we would like to give our guests the option to have more space or a coffee making facility. We are sorry, that the A/C unit was a bit noisy. They are checked three times a year and all measures possible to keep them as quiet as possible have been made, but if it is still too noise, we are happy to find another room for our guests. We do hope to welcome you soon again in our hotel and we send best regards,
4 out of 5
by A verified traveler

Posted Jul 25, 2016
sehr angenehmes Ambiente, Innenstadt gut zu Fuß zu erreichen, Bim (Straßenbahn) direkt vor der Tür, Museum direkt in der Nähe, der Schloßberg ist einen Besuch wert entweder mit dem Lift in nur 30 Sekunden oder mit der Bergbahn und dann der Abstieg über 260 Stufen hinab. Als Belohnung dann vielleicht ein Einkehrschwung mit Apfelholunderschorle oder einem frisch gezapften Gösser Bier und eine kleine Speise. Das Hotel besticht durch seine Stadtnähe und ist trotzdem absolut ruhig. Zimmer sind sehr hübsch und sehr sauber.
Comment from Hotel Management
Aug 16, 2016 by Your Schlossberghotel - Team, Hotel Management
Sehr geehrte/r Anonymous, vielen Dank, dass Sie sich die Zeit genommen haben um uns ein kurzes Feedback über Ihren Aufenthalt in unserem Hotel zu geben. Es freut uns sehr, dass Sie Ihren Aufenthalt in Graz und in unserem Hotel so genossen haben. Schön, dass Ihnen auch gerade der besondere Charme unserer vollkommen individuell gestalteten Zimmer gefallen hat. Wir würden uns somit freuen, Sie bald wieder in unserem Haus begrüßen zu dürfen und wir senden herzliche Grüße aus Graz,
5 out of 5
by A verified traveler

Sophisticated

Posted Jul 13, 2016
A beautiful building with art covered walls. It was clean, spacious and very well located.
Comment from Hotel Management
Aug 15, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear Anonymous, thank you for taking the time and giving us a feedback about your stay in our hotel. It is great to hear that you enjoyed your time with us and especially appreciated the beautiful buildings from the 16th century and the unique art collection in our hotel. We do hope to welcome you again some time in our hotel and we send best regards from Graz,
5 out of 5
by A verified traveler from Tsukuba

背中は観光の主体である時計台のある丘、眼前は川および近代施設と変化に富むリッチ

Posted May 26, 2016
部屋は大変に綺麗、受付の方の対応もExcellent。唯一の弱点はレストランがないことだけど、徒歩圏内にたくさんあるので減点とはしません。安全だし、とても快適でした。
Comment from Hotel Management
Aug 25, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear YSKMD, thank you for taking the time and giving us a review about your stay in our hotel. It is great to see that you enjoyed your stay in our hotel so much. We do hope to welcome you soon again in our hotel and send best regards,
5 out of 5
by A verified traveler from Japan

清潔で快適なホテル

Posted May 23, 2016
Pros: 清潔感、ホテル従業員の対応
Cons: 鍵がオートロックでなく、金庫がないのが少し不安だった(治安は良いので問題はなかったが)
Location: すぐ裏が丘と公園、目の前が川と散歩やランニングするのに最高でした。
英語でばっちり対応してもらい、気配りをしてくれる最高なホテルでした。 受付の方の対応が最高。 スーパーやレストランは少し離れますが、トラムは目の前で、ショッピングセンター、レストランは徒歩5分圏内で不満点にはなりません。館内は清潔で、室内は裸足であるいても気にならないくらいです。 また泊まりたい!
Comment from Hotel Management
Aug 25, 2016 by Your Schlossberghotel - Team, Hotel Management
Dear yskmsd, thank you very much for your lovely review. We are delighted that you enjoyed your time in Graz and in our hotel so much. It is great to hear that you especially valued the cleanliness and the correspondence with our staff. As we do still have traditional keys and locks they indeed to not lock automatically, but you can always lock the room with the room key from both sides of the door. As you stated our location is a great advantage of our hotel as we are only a few walking minutes from the city center with its sights, restaurants and shopping areas. We hope to welcome you back some time in our hotel!
4 out of 5
by A verified traveler

Zentral gelegenes Hotel

Posted May 6, 2016
Sehr freundliches, zuvorkommendes Personal. Großes reichhaltiges und vielfältiges Frühstücksbuffet in frischer leckeren Qualität.
Comment from Hotel Management
Aug 15, 2016 by Ihr Schlossberghotel - Team, Hotel Management
Sehr geehrte/r Anonymous, vielen Dank, für Ihre nette Bewertung und Ihr großes Lob an unser Personal. Dies freut uns immer besonders und es ist eine große Motivation für uns. Schön, dass Ihnen auch unser Frühstücksbuffet so gut gefallen hat. Wir legen hier größten Wert auf regionale und frische hochwertige Produkte um die beste Qualität anbieten zu können. Wir würden uns somit freuen, Sie bald wieder einmal in unserem Hotel begrüßen zu dürfen und wir senden herzliche Grüße aus Graz,
4 out of 5
by A verified traveler

Posted Apr 28, 2016
ausgezeichnete zentrale Lage
Comment from Hotel Management
May 4, 2016 by Your Schlossberghotel - Team, Hotel Management
Vielen Dank für Ihre Bewertung. Es freut uns, dass Ihnen der Aufenthalt in unserem Haus so gut gefallen hat. Die Lage unseres Hotes am Rande der Innenstadt ist wirklich ideal um einerseits einen ruhigen Aufenthalt zu verbringen und andererseits dennoch die wichtigsten Sehenswürdigkeiten, Einkaufsmöglichkeiten und Restaurants in Fußnähe zu haben. Wir hoffen, Sie bald wieder bei uns zu begrüßen und wir senden herzliche Grüße aus dem Schlossberghotel - Das Kunsthotel!