Outdoor pool, open 8 AM to 7 PM, sun loungers
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Reviews of El Marques Hacienda Hotel

3 out of 5
El Marques Hacienda Hotel
Carretera Guanjuato - Irapuato Km. 11, Guanajuato, GTO

Reviews

7.6

Good

Rating 10 - Excellent. 37 out of 132 reviews" "
Rating 8 - Good. 52 out of 132 reviews" "
Rating 6 - Okay. 25 out of 132 reviews" "
Rating 4 - Poor. 7 out of 132 reviews" "
Rating 2 - Terrible. 11 out of 132 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities need to be kept nicer. However, staff where very attentive.
Stayed 1 night in Feb 2024

8/10 Good

Cristina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
We checked in after the sun went down so it was dark out. Lighting on the property is very bad. Dark everywhere. Wish there was more light to actually see where we were going. The hotel room itself is also dark. The restaurant was dark. Not a good experience for my dad who is partially blind. Staff is very helpful though, they were patient with our questions and gave directions.
Stayed 1 night in Apr 2023

8/10 Good

Allison, Henderson

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! The food in the restaurant was delicious. Great location, but confusing directions using Maps and Waze. We were only able to locate it by pulling over and asking a local.
Stayed 1 night in Apr 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
The hacienda was very spacious and well maintained
The hacienda was very spacious and well maintained. Only the pools were a little bit dirty and the curtains in the room. The rest was great.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Traveled with family
The property was very nice. The restaurant had great food and the service workers were very good.
Stayed 4 nights in Feb 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso Hotel, Lejos del centro
El lugar está hermoso y el stand muy amable me encantó todo solo que que el servicio de internet es muy malo estando en la hacienda y el lugar esta lejos del centro de Guanajuato.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not satisfying for the price.
WiFi does not reach room. Not within 15 minutes from guanajuato downtown area. Didn't get clean towels everyday. Hot water does take a 15 minute wait to come out. Very friendly staff and didn't had any problems with their services. They close the parking lot doors and let you in and out at nights, your car will be safe.
Response from Atención a clientes on May 6, 2017
We felt your stay was not at all pleasant, thank you for your feedback. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous grounds. Ok room.
The property was beautiful. Very relaxing and calm. It was a about 25 min drive to Guanajuato which was actually very nice to get to see the mountains everyday in the way down there.
Response from General Manager on Jan 6, 2017
Dear Guest We appreciate your comments it is a pleasure to know that your stay was pleasant. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for families. It is nice and quiet hotel with lots of open spaces for kids to play and enjoy. The staff service is excellent!!!

2/10 Terrible

Miguel, dallas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the worst
The worst hotel ever,... Will not recommend it I was dirty no air condition it is a nice place but it need to be update and clean no good for the money I paid

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

LETTY, San Diego, Ca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My nightmare
Super bad experience.Smels bad cold at night no heather. THIS HOTEL IS MY NIGHTMARE....!

2/10 Terrible

Adriana, Thousand Oaks, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely poor mainatanence
I stayed at this hotel many years ago and it was a good experience. When I found it online on the Expedia website I was pleasantly surprised and when I saw that had been "fully renovated" and the online photos looked nice, I decided to book 3 rooms for our family Christmas Vacation ...What a disappointment!!! : There were two leaks in my room ( Cabana 4): one precisely over my bed soaking it every night and the other by the non-working fireplace leaking all the way to the floor. None were fixed. The bathrooms (Cabana 4, rooms 2 and 3) in al three rooms had mold: 2 of them in the ceiling, one also all up the walls adjacent to the toilette ( Cabana 4) The bathroom in Cabana 4 had a fetid sewer smell The Linnens were old, wrinkle and grey The rooms were freezing-cold with no heater . Only Cabana 4 had a portable heater to heat 2 rooms which somewhat reduced the unbearable night freeze Room 3 had a crack in the front door that allowed the cold to penetrate the room. We had to get sleeping bags to sleep at night because their blankets were insufficient. The only dinning room was "Al Fresco" with a roof and only plastic "tarps" covering the side walls when it was damp and freezing. The front office staff was rude to my husband when he request assistance. Needless to say, We left the hotel early, but since they charged in advanced, they told me that expedia would not refund the extra night that I paid for and didn't use. NEVER AGAIN!

2/10 Terrible

Mark Chirstian, San Francisco

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very far away from Guanajuato
I felt that the location as advertised was deceiving. We were lead to believe that this hotel was located 11 kilometers from Guanajuato. In reality is about 30 minutes drive through several narrow roads just to get to the city. Very hard to find location. The restaurant was closed. The rooms are very simple, no hot water in the afternoons. The rooms have paper thin walls, in fact when room neighbors arrived at 1AM we could hear them though the walls. There was a door that separated the adjacent room and we could see the neighbor's light though the door frame. Definitely do not recommend this hotel.

10/10 Excellent

Eva María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, son pet Friendly ( en serio!)
Stayed 1 night in Jan 2024

6/10 Okay

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

FRANCISCO J DOLORES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar MARAVILLOSO , el contacto con la naturaleza y con gente muy amable , regresaremos pronto primero Dios , Gracias
Stayed 1 night in Oct 2023

10/10 Excellent

FRANCISCO J DOLORES

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel y gran servicio , gracias
Stayed 1 night in Oct 2023
Response from Francisco J Dolores on Oct 20, 2023
Gracias a usted, nos alegra que su estancia fue placentera, los esperamos pronto!

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

SERGIO

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lo que más me gustó fueron los jardines, lo que no me gustó fue que no había wi fi
Stayed 2 nights in Apr 2022

10/10 Excellent

ARIADNA NALLELI CHÁVEZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonita hacienda e instalaciones amplias y para todos los gustos. Para los niños muchas actividades que pueden realizar.
Stayed 2 nights in Apr 2022

10/10 Excellent

Norma Berenice

Traveled with family and small children
Es un lugar excelente. El personal se desvive en la atencion a los clientes. Tiene muchas amenidades, realmente es ina muy grata experiencia.
Stayed 1 night in Mar 2022

6/10 Okay

Gabriela

Pésimo servicio.
Pésima experiencia, el agua del alberca sucia y súper fría, pésimo servicio de Restaurant, no había agua caliente para bañarse y en recepción nunca nos atendieron para ayudarnos con estos temas, al mostrar nuestra inconformidad al retirarnos fuimos ignorados.
Stayed 1 night in Feb 2022

6/10 Okay

Loanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recomiendo
Primero me cambiaron habitaciones a las que reservé, eran dos dobles y me dieron una doble y otra super alejada, sola, abandonada. Me las cambiaron. La que nos toco mala limpieza un chicle en la cabecera de la cama, el lavabo tapado y muy sucio, camas super duras no muy limpias. Recepcionista mala atención al igual que su bellboy. Muy descuidado el lugar, lastima de bonitas areas verdes.
Stayed 1 night in Jul 2021

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fallos en internet solamente
Todo bien excepto la conexión a internet y la señal de cable para tv, fallaba mucho.
Stayed 1 night in Apr 2021

8/10 Good

Luis Joaquín

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar es apropiado para familias
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy amplio y las instalaciones son muy agradables para un fin de semana y poder realizar actividades al aire libre, solo hace que la variedad de alimentos en el restaurant sea mayor. Pero en general es un buen hotel y su gente es muy amable
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó la hacienda, la cabaña donde nos hospedamos, la atención del personal estupendo. Lo único es que está un poco retirado del centro y que la alberca no estaba en servicio y no se informó de eso
Stayed 1 night in Feb 2021

8/10 Good

giordano ingersoll

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Muy bueno
Lo unico que falta es mas opciones de menu
Stayed 3 nights in Dec 2020

4/10 Poor

Magda Fernanda

Stayed 2 nights in Oct 2020

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descanso familiar
La pasamos en familia descansando y muy divertidos mis niños
Stayed 2 nights in Oct 2020

6/10 Okay

Christian Gabriel

Traveled with family
Liked: Cleanliness, staff & service
falta mantenimiento en juegos infantiles.
muy bonito, pero los colchones no están cómodos, y los juegos infantiles y golfito, les hacen falta mucho mantenimiento son un peligro para los niños, aparte de que son muy pocos.
Stayed 2 nights in Sep 2020

8/10 Good

Edgar, Leon

Traveled with family
Liked: Cleanliness, staff & service
Buena atención y espacios muy amplios, su personal muy amable. Solo falta renovar detalles como la regadera y podar el pasto de las canchas de fútbol
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020

8/10 Good

perla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel en general es bonito,la alberca siempre está agradable puedes andar en bici tiene áreas verdes muy bonitas, las camas son un poco duras pero en general son agradables las habitaciones está un poco retirado del centro de Guanajuato,si volvería a hospedarme aquí
Stayed 2 nights in Aug 2020

10/10 Excellent

EMMANUEL ARTU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
para relajarse
Muy bonito lugar, la comida es buena, ideal para relajarse y descansar.
Stayed 2 nights in Aug 2020

10/10 Excellent

JOSUE CASTILLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le falto la alberca, deberían avisar q esta en reparación
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with group, Business traveler
La ubicación, la tranquilidad. Las cabañas son espaciosas. Sin embargo requieren mayor atención en la limpieza de estas. Las camas son cómodas. Los baños también aunque requiere mayor limpieza
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Atención a Clientes on Jun 21, 2019
Agradecemos el que califique nuestro servicio. Saludos

2/10 Terrible

ENRIQUETORRECIL, CD DE MEXICO

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
EL HOTEL TIENE UNA IMAGEN EN LA PAGINA Y EN LA REALIDAD ES OTRA, YO PERDI MI DINERO POR QUE NO PUDE CANCELAR AL MOMENTO DE VER LAS INSTALACIONES, MUY MAL POR EXPEDIA TAMBIEN POR QUE SI NO ES LO QUE SE VE EN FOTOS DEBEN DE TENER CANCELACION TAMBIEN.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención de todo el personal, recepción, restaurante, conductor del transporte gratuito al centro de la ciudad
Stayed 2 nights in Dec 2018
Response from Atención a Clientes on Dec 20, 2018
Agradecemos sus amables comentarios, le esperamos en su próxima visita!! Saludos

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonito hotel, solo q no me gusto el hule debajo de las sabanas
Stayed 1 night in Dec 2018
Response from Atención a Clientes on Dec 8, 2018
Gracias por comentar sobre su estancia. Saludos

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Atención a Clientes on Dec 8, 2018
Gracias por calificar nuestro servicio. Saludos

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar para descansar y la atención agradable
Stayed 1 night in Nov 2018
Response from Atención a Clientes on Dec 8, 2018
Gracias por compartirnos sus comentarios. Saludos

10/10 Excellent

shay, puebla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ambiente fresco y relajado. precios accesibles del restarurante.
Stayed 1 night in Nov 2018
Response from Atención a Clientes on Nov 23, 2018
Es muy amable por compartirnos sus comentarios. Saludos

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Atención a Clientes on Nov 3, 2018
Gracias por calificar nuestro servicio. Saludos