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Reviews of Hotel Plaza Stadium

3.5 out of 5
Hotel Plaza Stadium
Blvd. Adolfo Lopez Mateos 1702, León, GTO

Reviews

8.0

Very Good

Rating 10 - Excellent. 406 out of 1001 reviews" "
Rating 8 - Good. 309 out of 1001 reviews" "
Rating 6 - Okay. 153 out of 1001 reviews" "
Rating 4 - Poor. 78 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and very helpful
Stayed 1 night in Apr 2024

2/10 Terrible

Jose

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Only thing good is the location. Room was super hot when we arrived, they came to check the ac but didnt do much. Called lobby at around 11pm for someone to come check ac and they sent someone but didnt tell us anything it was 1 am and room was still very hot. It finally was fixed but than at 3 am it stopped and got super hot. They changed us to a diff room at 3:30am and the new room was hot also. I seriously thinj they have an ac issue that needs to improve. The hallways were also hot. I would not stay here again.
Stayed 1 night in Mar 2024
Response from karina zapien on Mar 13, 2024
We feel sorry about the situationwe have already taken action on the problem to prevent it from happening again

4/10 Poor

Norma

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Great location.
We have stayed at this hotel for a few years. The hotel is located at an excellent location. There are a few suggestions to improve the service. Full service elevators were not working. Only one elevator was working for a couple of days. Then, the other elevator stopped working. Options available were the stairs and the service elevator. No phones were available in the rooms. The air conditioner was blowing air like a regular fan. Update furniture in the restaurant. The breakfast was great. It never disappoints.
Stayed 5 nights in Nov 2023

2/10 Terrible

Juan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
These property needs a lot of updates
Stayed 1 night in Nov 2023

10/10 Excellent

JUNFENG

Stayed 4 nights in Oct 2023
Response from karina zapien on Oct 16, 2023
Agradecemos sus comentarios, son muy importantes para nosotros!!

10/10 Excellent

Elidia

Stayed 3 nights in Jul 2023
Response from karina zapien on Aug 10, 2023
Agradecemos tu calificacion, es muy importante para nosotros!!

6/10 Okay

Yukiko

Stayed 1 night in Jul 2023
Response from karina zapien on Jul 14, 2023
Gracias por su valoracionEstamos a la orden!!

6/10 Okay

Jose

Liked: Staff & service, property conditions & facilities
Not so good, but the food was great..!
Not so good….No hot water, TV did not work. But, the food in the restaurants was great…..!
Stayed 2 nights in Jul 2023
Response from karina zapien on Jul 14, 2023
Agradecemos sus comentarios, abordaremos el tema que nos menciona para evitar se repitaEstamos a sus ordenes!!

8/10 Good

Gerardo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Very clean
Stayed 4 nights in Jun 2023
Response from karina zapien on Jun 29, 2023
Hola Gerardo, nos gustaria saber mas acerca de tu experiencia, es importante para nosotros¡Estamos a tus ordenes!

6/10 Okay

Randall

Stayed 1 night in Jun 2023
Response from karina zapien on Jun 29, 2023
Hola Randall, nos gustaria escuchar tu experiencia, nos importa tu comodidad, estamos a tus ordenes!!

10/10 Excellent

FELIX

Stayed 3 nights in May 2023
Response from karina zapien on Jun 29, 2023
Gracias, por tus comentarios Felix, estos son muy importantes para nosotros!!

4/10 Poor

Jesica

Stayed 2 nights in May 2023
Response from karina zapien on May 18, 2023
Agradecemos sus comentarios, son muy importantes para nosotros!

6/10 Okay

Julio Cesar

Stayed 1 night in May 2023
Response from karina zapien on May 18, 2023
Agradecemos sus comentarios, son muy importantes para nosotros!

2/10 Terrible

Yesenia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from karina zapien on May 18, 2023
Agradecemos sus comentarios, son muy importantes para nosotros!

10/10 Excellent

JULIO CESAR

Stayed 1 night in Apr 2023
Response from Karina zapien on Apr 12, 2023
Agradecemos tus comentarios, son muy valiosos para nosotros, estamos a tus órdenes!!

8/10 Good

Martin

Stayed 1 night in Apr 2023
Response from karina zapien on May 18, 2023
Agradecemos sus comentarios, son muy importantes para nosotros!

10/10 Excellent

Carlos

Stayed 1 night in Apr 2023
Response from Karina Z on Apr 12, 2023
Agradecemos tus comentarios, son muy valiosos para nosotros, estamos a tus órdenes!!

4/10 Poor

Carlos

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Outdated. TV and air condition didn't really work. Room had stains on the sofas, table and on the carpet. Saw staff clean the rooms with the used towels with no cleaning or disinfecting spray.
Stayed 2 nights in Mar 2023
Response from karina zapien on Mar 21, 2023
We really appreciate your comments, we are in constant remodeling changes, we hope to see you soon!

10/10 Excellent

Francisco

Stayed 2 nights in Mar 2023
Response from karina zapien on Mar 21, 2023
Agradecemos sus comentarios, estamos a sus ordenes!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción.
Excelente opción para hospedaje, cerca de los puntos de interés y excelentes restaurantes y vistas.
Stayed 1 night in Feb 2023
Response from karina Zapien on Feb 21, 2023
Agradecemos tus comentarios, son muy importantes para nosotros!!

8/10 Good

German Jose

Stayed 1 night in Feb 2023
Response from karina Zapien on Feb 21, 2023
Agradecemos tus comentarios, son muy importantes para nosotros!!

8/10 Good

Lucero Karina

Stayed 2 nights in Feb 2023
Response from karina Zapien on Feb 15, 2023
Agradecemos sus comentarios, son muy importantes para nosotros!

10/10 Excellent

Norma

Stayed 1 night in Feb 2023
Response from karina Zapien on Feb 14, 2023
Agradecemos sus comentarios, som muy importantes para nosotros!!

8/10 Good

Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV lacking channels
TV only had a couple of channels available, maybe 2 or 3.
Stayed 1 night in Jan 2023
Response from karina Zapien on Feb 14, 2023
Agradecemos sus comentarios, son muy importantes para nosotros!!

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from karina Zapien on Jan 30, 2023
Agradecemos tus comentarios, son importantes para nosotros!!

10/10 Excellent

jose luis

Stayed 1 night in Jan 2023
Response from karina Zapien on Jan 30, 2023
Agradecemos tus comentarios, son importantes para nosotros!!

10/10 Excellent

Juan F

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Oct 2022
Response from karina Zapien on Nov 1, 2022
Agradecemos sus comentarios, estos son muy importantes para nosotros!

8/10 Good

Sandra

Liked: Staff & service
Place is ok, pretty outdated and in need of some repairs. Windows were dirty, shower didn’t work properly and bed was to firm for my liking. I was able to hear next room conversation and nightly activities. Also be aware that if you go while Club Leon has a home game trying to park on-site and maneuver your way to the hotel is awful. We spend over 30 minutes in line just to park at the offered onsite parking. Streets are packed with fans and lobby elevators are turn off. In the good side staff is polite and food in Sky360 is amazing.
Stayed 4 nights in Sep 2022
Response from karina Zapien on Oct 6, 2022
Agradecemos sus comentarios, estos son muy importantes para nosotros

10/10 Excellent

Claudio

Stayed 1 night in Jun 2022
Response from karina zapien on Jul 6, 2022
Agradecemos sus comentarios, son muy importantes para nosotros!!

2/10 Terrible

Evelia, Poplar Grove

Traveled with family
Disliked: Cleanliness, amenities
Q se ve el estadio Leon y muy céntrico ,lo malo q había cucarachas en mi habitación
Stayed 3 nights in Jun 2022
Response from karina zapien on Jun 22, 2022
Agradecemos tus comentarios, son importantes para nosotros en mejorar en cada aspecto!

2/10 Terrible

Reyna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly place to stay the stuff it’s very nice and Ethel rooms and all areas are extremely clean
Stayed 1 night in Jun 2022
Response from karina zapien on Jun 14, 2022
Agradecemos sus comentarios, son muy importantes para nosotros!

2/10 Terrible

Nicasio

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El aire acondicionado no funciona las habitaciones estan calientes es la 3 vez q me hospedo aqui la primera vez sin problema la segunda no funcionaba el Internet y esta última vez no funcionaba el aire estaba q ardía la habitacion fue un técnico pero en realidad no le hizo nada al aire sigui igual el agua de la regadera no tenia nada de presion en pocas palabras fue la pero estadia los elevadoras pueden tomar hasta 20 minutos esperando un elevador son muy lentos y cuando hay mucha gente tardan demasiado son solo 2 para todo el edificio en realidad son pocos
Stayed 1 night in Apr 2022
Response from Karina Zapien on Apr 19, 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

JULIETA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Karina Zapien on Apr 14, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Florenz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Karina Zapien on Apr 5, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Cassandra

Liked: Cleanliness
Stayed 4 nights in Mar 2022

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good we had a great time!
Stayed 6 nights in Mar 2022
Response from Karina Zapien on Mar 23, 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rogelio

Stayed 1 night in Mar 2022

6/10 Okay

Marco

Stayed 1 night in Feb 2022

6/10 Okay

martin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel overall only thing is that the air conditioner only goes up to 60deegres so its colder outside then inside the room that really sucks
Stayed 2 nights in Feb 2022
Response from Karina Zapien on Feb 25, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Horacio

Stayed 4 nights in Jan 2022

2/10 Terrible

Melissa, woodlake

Traveled with partner
Disliked: Property conditions & facilities
Room was a decent size. Bed was comfortable. But the walls were paper thin. You can hear everything, was very disappointed.
Stayed 1 night in Jan 2022
Response from Karina Zapien on Jan 19, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Karina Zapien on Jan 17, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to outlet stores and restaurants
Stayed 2 nights in Jan 2022
Response from Karina Zapien on Jan 14, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mario

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location location location
Stayed 2 nights in Jan 2022
Response from Karina Zapien on Jan 10, 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Fernando

Traveled with family
Liked: Staff & service, property conditions & facilities
Todo bien el lugar pero el aire acondicionado no enfriaba (o) y salía malos olores del baño muy feo 😠😡😡 cuando esta en cuarto
Stayed 10 nights in Dec 2021
Response from Karina Zapien on Jan 4, 2022
Thanks for staying with us. We appreciate your feedback we handle the issue!

10/10 Excellent

Uriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Karina Zapien on Jan 4, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel. Would stay here again.
Stayed 1 night in Dec 2021
Response from Karina Zapien on Dec 31, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

SERVIACERO, LEON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked that a wheelchair was proveded to me to move my son, who has an injured foot. I loved 360 1 I did not like there was not even a single botle of water at the room, so, I did not understand the reason to have a Coffee maker there.
Stayed 1 night in Dec 2021
Response from Karina Zapien on Dec 28, 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Antonio

Stayed 1 night in Dec 2021