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Reviews of Hotel Suites Mexico Plaza Campestre

3.5 out of 5
Hotel Suites Mexico Plaza Campestre
Blvrd Jose María Morelos No 1502, Predio el Capulin, León, GTO

Reviews

8.2

Very Good

Rating 10 - Excellent. 212 out of 537 reviews" "
Rating 8 - Good. 193 out of 537 reviews" "
Rating 6 - Okay. 79 out of 537 reviews" "
Rating 4 - Poor. 34 out of 537 reviews" "
Rating 2 - Terrible. 19 out of 537 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ruben

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Noisy air conditining, very old construction.
Stayed 1 night in Mar 2024
Response from Gerencia general on Mar 14, 2024
It's our pleasure to focus on the improvements to be made. Thank you for your feedback.Sincerely!

6/10 Okay

Mauro

Stayed 1 night in Dec 2023
Response from Gerencia general on Dec 26, 2023
Agradecemos la valoración que nos comparte respecto a nuestro servicio. Esperamos mejorar para superar sus expectativas.¡Sinceramente!

10/10 Excellent

DIONISIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Gerencia general on Oct 19, 2023
Gracias por otorgarnos la valoración de nuestro servicio. Le reiteramos que seguimos a sus órdenes.¡Saludos cordiales!

10/10 Excellent

ANNA, ZAPOPAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicada. Habitaciones muy espaciosas, con cocineta. Amplio estacionamiento sin costo y con vigilancia.
Stayed 1 night in Oct 2023
Response from Gerencia general on Oct 9, 2023
Gracias por hospedarse con nosotros y otorgarnos su confianza. Su satisfacción es lo más importante, esperamos ser su mejor opción en su próxima visita.¡Saludos cordiales!

8/10 Good

HECTOR RODOLFO

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena opción para hospedarse. Cerca del Parque Metropolitano de León y plazas comerciales.
Stayed 1 night in Jul 2023
Response from Gerencia general on Jul 5, 2023
Gracias por compartir su experiencia en ésta su casa. Le reiteramos que seguimos a sus órdenes.Esperamos regrese pronto¡Saludos sinceros!

8/10 Good

Mireya

Stayed 1 night in May 2023
Response from Gerencia general on Jun 15, 2023
Gracias por hospedarse con nosotros y otorgarnos la calificación de nuestros servicios.¡Sinceramente!

10/10 Excellent

ANNA, ZAPOPAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran hotel, pequeño, pero con gran staff... habitaciones cómodas, espaciosas... Silencioso y bien ubicado. Desayunos deliciosos!
Stayed 2 nights in Apr 2023
Response from Gerencia general on May 3, 2023
Agradecemos sus generosas palabras, son invaluables para el estímulo de cada uno de nosotros. Gracias por su confiaza y por compartir su experiencia en esta su casa.Esperamos regrese pronto.¡Sinceramente!

10/10 Excellent

Luis, Downey

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very spacious and everything worked, including the quiet air-conditioning. Will not mind staying at this hotel again due to it's excellent room rate.
Stayed 2 nights in Apr 2023
Response from General manager on Apr 29, 2023
The feedback it's so kind of you. Thank you for your preference.Sincerely!

10/10 Excellent

ARMANDO

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2023
Response from Reservaciones on Apr 25, 2023
Agradecemos se haya hospedado con nosotros y compartiera la valoración de nuestro servicio.¡Saludos cordiales!

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look No Further! Come Stay Here!
I have been staying at a couple of hotels here in Leon while visiting family and this place has definitely topped them all!! Room was clean, spacious, and came with a kitchenette. The only thing about the room was that we were limited on towels, but you were always able to ask for more. The front desk was very attentive! We had needed help finding directions to a location and they were nice enough to google the info for us so that we could call our Uber. They have a restaurant in the hotel and the food was good, went there twice during our stay due to the convenience and the friendliness of the staff. Definitely recommend booking this place! Truly made my visit enjoyable and will be booking here from now on!
Stayed 4 nights in Feb 2023
Response from Gerencia general on Feb 13, 2023
Thank you for staying with us. Our greatest thanks for such a stimulating comment to our staff.Your confidence is the best gift.Sincerely!

8/10 Good

Mercedes

Response from Gerencia general on Nov 6, 2023
Gracias por otorgarnos la oportunidad de brindar nuestro servicio y por la retroalimentación otorgada.¡Saludos sinceros!

8/10 Good

Yuliana

Stayed 1 night in Nov 2022
Response from Gerencia general on Nov 18, 2022
Agradecemos la valoración sobre nuestro servicio. Esperamos nos considere como su mejor opción en su próxima visita.¡Cordialmente!

10/10 Excellent

DIEGO

Stayed 2 nights in Oct 2022

6/10 Okay

Omar

Stayed 2 nights in Aug 2022
Response from Gerencia general on Sep 9, 2022
Agradecemos el tiempo destinado para otorgarnos la valoración de nuestro servicio.¡Sinceramente!

10/10 Excellent

Christer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the rooms and the staff.
Stayed 1 night in Jul 2022
Response from Gerencia general on Jul 6, 2022
It's our pleasure. Thank you by your feedback. Sincerely!

10/10 Excellent

fabiola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Gerencia general on May 16, 2022
Agradecemos la retroalimentación sobre nuestro servicio. ¡Saludos sinceros!

6/10 Okay

Arturo

Stayed 1 night in May 2022
Response from Gerencia general on May 6, 2022
Gracias por compartirnos la valoración de nuestro servicio. ¡Sinceramente!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Gerencia general on Apr 7, 2022
Gracias por otorgarnos la valoración de nuestro servicio. ¡Sinceramente!

10/10 Excellent

john

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff was very accomodating. Restaurant was excellent. Near by microbrewery was a big plus. Made our trip an excellent adventure.
Stayed 2 nights in Mar 2022
Response from Gerencia general on Mar 7, 2022
Thank you for share your experience with us. We are glad to have been part of your adventure. It is our pleasure!

2/10 Terrible

Kimberly

Stayed 1 night in Feb 2022

10/10 Excellent

Rodolfo

Stayed 2 nights in Feb 2022

8/10 Good

Enrique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicacion
Los cuartos muy amplios, las camas y almohadas duras para mi gusto
Stayed 1 night in Jan 2022
Response from Gerencia general on Feb 1, 2022
Agradecemos el tiempo para otorgarnos su valoración y comentarios. Su retroalimentación es muy importante para nosotros.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2021
Response from Karla G on Nov 4, 2021
Thank you for taking the time to give us your feedback regarding your stay. We are happy to hear your experience during your stay with us was a pleasant one and hope to see you again soon!

8/10 Good

Mauricio

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Todo bien
Todo muy bien, el lavabo estaba tapado
Stayed 2 nights in Jun 2021
Response from Muchas gracias on Jun 29, 2021
Le agradecemos por tomarse el tiempo de calificarnos y darnos sus comentarios. Esperamos verle pronto!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas instalaciones y limpieza del hotel, excelente ubicacion
Stayed 1 night in Jun 2021
Response from Muchas gracias on Jun 29, 2021
Estimado huésped, le agradecemos por haberse tomado el tiempo de darnos sus comentarios ya que estos son de gran ayuda para nosotros! Esperamos verle de nuevo pronto.

10/10 Excellent

Maria deJesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2021

10/10 Excellent

Lorenza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Eric

Business traveler
Liked: Staff & service, room comfort
Just ok
The booking said Breakfast included and the hotel did not include breakfast. Cleaning could be a bit improved
Stayed 1 night in Sep 2020
Response from Teresita Navarro, Gerencia de Operaciones on Oct 3, 2020
Buenos días! Una disculpa por el inconveniente, sí le tuvieron que dar sus cupones de desayuno, lo reviso para ver que paso. saludos cordiales

10/10 Excellent

Shawn, Woodland , Ca

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excellent rooms and staff . Friendly , excellent pricing and very clean hotel
Stayed 1 night in Feb 2020
Response from Teresita Navarro, Gerencia de Operaciones on Mar 27, 2020
Thank you very much for your comments! They help us continue to provide good service. We hope to see you very soon. Best regards

8/10 Good

Jose Carlos

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Feb 2020
Response from Teresita Navarro, Gerencia de Operaciones on Feb 28, 2020
Buenas tardes! Le agradezco mucho sus comentarios, son muy importantes para nosotros, esperamos verle muy pronto

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Teresita Navarro, gerencia de operaciones on Jan 12, 2020
buenas noches! Muchas gracias por sus comentarios, nos ayudan a a mejorar en el servicio. Esperamos verle pronto

10/10 Excellent

Victor, Pittsburgh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue to relax with the family and great location.
Stayed 3 nights in Dec 2019
Response from Teresita Navarro, gerencia de Operaciones on Jan 12, 2020
Buenas tardes! Muchas gracias por sus comentarios, nos ayudan a mejorar en el servicio. Esperamos verle muy pronto. saludos cordiales

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay. The beds were not so comfortable.
Stayed 3 nights in Dec 2019
Response from Teresita Navarro, Gerencia de Operaciones on Jan 12, 2020
Good night! We thank you very much for your comments, help us improve the service. We hope to see you soon. best regards

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Teresita Navarro, Gerencia de Operaciones on Jan 12, 2020
Buenas noches! Muchas gracias por sus comentarios, son muy importantes para nosotros, ya que nos ayudan a mejorar en el servicio. Esperamos verle muy pronto. saludos cordiales

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean and stylish. Nice that it is by the park and lake but is difficult to walk anywhere as in the periferria.
Stayed 2 nights in Oct 2019
Response from Teresita Navarro, Gerencia de Operaciones on Oct 21, 2019
Thank you very much for your comments, they are very important to us, we hope to see you very soon! best regards

10/10 Excellent

Gerardo, San Antonio Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Luis

Liked: Cleanliness, staff & service
Nice and clean but could improve on new kitchen furniture in the living room area and bathroom amenities.
Response from Geraldine Reyes on May 2, 2018
Thank you for sharing your comments, we are working to provide the best service and meet your expectations. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My acceptable hotel stay
Overall positive stay at the hotel - there are limited dining options and road noise was a minor issue.
Stayed 3 nights in Jan 2018
Response from Geraldine Reyes on Feb 9, 2018
Thanks for your comments look forward to serve you in the future and to achieve your expectations continue to their orders

10/10 Excellent

Margie C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Leon .....
Hotel is under partial renovations . Nice hotel. Rooms are big . Comfortable, quiet. Clean. Staff is friendly helpful I will stay there again.
Stayed 2 nights in Oct 2017

8/10 Good

Jose l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Updated and noise hotel
Renovations during of stay Lots of noise. No working pool. Staff not very helpful. No coming back and no recommended to anyone
Stayed 12 nights in Jul 2017

10/10 Excellent

donsiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

2/10 Terrible

Mafe Amaya, Colombia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room had a bad smell and looks old
When I shower, I started to get stale water through the siphon of the bathroom and flooded the bathroom. I got another room, but the smell of pipes continued, so next day I went to another hotel. I want my money back

8/10 Good

Jessica , Tiscareno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Plaza
Near Plaza and restaurants, the hotel is cleand and nice staff

8/10 Good

Jose, San Francisco CA

Liked: Cleanliness, staff & service, room comfort
Good overall great service
Everything was great except for the food , friendly staff, very professional, under construction but it was good overall, will definitely come back on ky next trip.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, and a safe environment would stay again.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Adequate but pleasant.
Room was very run down,frayed and ripped towels and pillow case. Cracked tiles in bathroom. The wi-fi constantly dropped in and out and the TV in the kitchen area did not work. That said I am just being picky, the room was comfortable enough, the staff were excellent despite me not speaking Spanish and the food and beer selection was very good. Overall I had a very pleasant stay.

10/10 Excellent

xavier, Fontana Ca.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience
Great for the price