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I HAVE BEEN VISITING THIS HOTEL SINCE OPENING. I REALLY FEEL LIKE HOME. I WILL COME BACK ALWAYS, AND THE MAIN REASON IS MY GOOD FIREND ADAM, WHAT A GREAT SERVICE PERSON!!
Gonzalo
Stayed 1 night in Oct 2019
6/10 Okay
JENNYR, Los Angeles
Traveled with group, Business traveler
Aug 31, 2019
I was here for a business trip and was told this was the nicest hotel in the area. The location was convenient, food wasn’t bad, and it was overall a decent experience. Initially, our room smelled like a smoking room so we asked to change and they gladly and quickly changed for us. Service here was fine and I don’t have many complaints. There are some food options down the street that were not bad.
The check deals doesn’t have anyone who speaks English. I had ask a friend to help out. Almost no one speaks dangling at the hotel. Room service order was wrong and they didn’t understand what I wanted. I could go on, but it’s pointless. The hotel is extremely beautiful and the facilities are amazing, but the service is poor. The rooms could do with better cleaning specially carpets and toilet seats.
Love love love. Thank you for upgrading my room. VIP rounge was very convenient. I stayed in the corner suite. I loved the bathtub with great view but, bedroom layout wasn’t my favorite
luxurious hotel location somewhat outside of city. Higher end residential district, safely walk able it seems. very good service, various food sources local and international
Although the staff was great and the rooms beautiful, the in-house restaurants were limited as was the neighborhood... It was a nice neighborhood but not a lot going on. Were there a bar or western restaurant (other than the lobby) in the hotel, we wouldn't have noticed the lacking neighborhood.
HUGE room, i mean HUGE. Comfortable, Tidy, Amazing grounds, Good buffet dinner, Very helpful staff, Free shuttle service to Chimelong Parks, Fantastic pool, Would visit again.
They say it is a five star hotel. Hotel itself is a beautiful hotel. Beautiful lobby and great river view. I stayed there for a week. My room was on 20th floor and I had to go back down and change the key because kew wouldn't work. Three times ! First night, there was no shampoo. I couldn't turn off the lights few nights. Light switches worked and sometimes didn't work. Room safe didn't work. They have to fix it while I was in the room. And thick dust everywhere. Terrible !
Stayed here because of location. However, wireless was not that great, food was terrible, and the staff spoke very poor English.
The rooms are standard luxury hotel China...very dark.
Wish there were more staff who could speak English. Also, the breakfast buffet is okay but not great. It seems like they use leftover food next day. The food was cooked but still cold when I went to the buffet at 6:30am. (They open from 6am)
It was a really nice and beautiful hotel. I travelled with a friend and went to chimlong theme park for two days. It was a wonderful two nights in this hotel. The service is really nice. It offered us free shuttle minivan to the theme park and picked us up. But they would not wait for you when they picked you up back to the hotel, meaning you have to be on time if you want to take this minivan back to the hotel. The swimming pools are nice as well. We had great time.
If going for Canton fair or business near fair, comfortable rooms and easy in and out.
Limited food options in area and at hotel.
Bar/restaurant seem overpriced.
I understand if you book early they offer great rates for the fair.
Beautiful hotel with spacious rooms but issues with the food in the buffet. I went and poured an apple juice and had 3 dead bugs floating inside. There were even more bugs swirling around other dishes. Service around the hotel was mediocre but I recognize it's difficult with English language barrier.
Couldn't just get coffee...the restaurant said they would charge full breakfast price!!!
Lobby bar was closed in the morning. It should be open for travelers coming in at all hours.
Decor was over the top! But the beds were very comfortable and bathtub was nice and deep!
The hotel staff was friendly. They made us feel very comfortable. The food from the hotel restaurant was a little over priced. Breakfast $36 USD and dinner $70.