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Reviews of Heartland Hotel Haast

3 out of 5
Heartland Hotel Haast
Haast-Jackson Bay Road, Haast

Reviews

7.6

Good

Rating 10 - Excellent. 128 out of 534 reviews" "
Rating 8 - Good. 225 out of 534 reviews" "
Rating 6 - Okay. 132 out of 534 reviews" "
Rating 4 - Poor. 37 out of 534 reviews" "
Rating 2 - Terrible. 12 out of 534 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2024

6/10 Okay

Lee

Traveled with partner
Disliked: Cleanliness
First hotel room in a long time where there was no fridge in the hotel room. Furniture was dated and marked, there was a smell in the bathroom and we couldn’t turn the heating off. The restaurant saved it, great food. Having stayed at Heartland Queenstown earlier in the week, this Heartland couldn’t be more different.
Stayed 1 night in Apr 2024

10/10 Excellent

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff from the reception to the restaurant were helpful Our TV had no sound and they changed our room.
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property. Lots of amenities; pool, snacks, breakfast, free parking.
Stayed 1 night in Apr 2024

8/10 Good

Mandy

Traveled with family
Liked: Staff & service
The motel is in a world heritage site but it really needs renovating. The staff were really friendly, nice and helpful. Lots of fried food in the restaurant. But the location is hard to beat if you are exploring New Zealand’s natural treasures.
Stayed 1 night in Mar 2024
Response from Tracey on Apr 19, 2024
Thank you for your lovely comment about our wonderful staff Mandy. We hope to see you back again someday soon.Tracey

6/10 Okay

Ann

Traveled with partner
Liked: Cleanliness
This property had a smell about it that i didn't like, maybe its age. It was clean and quiet though. Probably wouldn't stay here again.
Stayed 1 night in Mar 2024
Response from Tracey on Mar 31, 2024
I appreciate your feedback Ann in regards to the room you stayed in. As it certainly helps having feedback to ensure we are constantly reviewing our standards. I hope you enjoyed the rest of your stay on the West Coast.Tracey

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lovely meal in the restaurant and room was warm on a very cold night. Comfortable bed and good size room
Stayed 1 night in Mar 2024
Response from Tracey on Mar 30, 2024
Thank you for the kind review, if we have the opportunity we look forward to welcoming you back next time you are on the West Coast.Kind Regards,Tracey

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very comfortable with good connectivity with Sky tv.
Stayed 1 night in Mar 2024
Response from Tracey on Mar 30, 2024
We appreciate you taking the time to offer feedback on your recent stay us Michael. Great to see you enjoyed your time here in Haast.Warmest regardsTracey

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tracey on Mar 30, 2024
Thank you for taking the time to review our hotel.Kind RegardsTracey

8/10 Good

Glynnis

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient.
Stayed 1 night in Mar 2024
Response from Tracey on Mar 30, 2024
Thank you for your feedback GlynnisKind regardsTracey

8/10 Good

Mary

Stayed 2 nights in Mar 2024
Response from Tracey on Apr 19, 2024
Thank you for your rating Mary on your stay with us.Best wishesTracey

10/10 Excellent

Cinnamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our king room was clean and quiet. Housekeeping and wait staff were very friendly. We ate our evening meal at the restaurant. The food was tasty and priced reasonably
Stayed 1 night in Mar 2024
Response from Tracey on Mar 17, 2024
Thank you for your lovely review Cinnamin. Wonderful to read. Enjoy your remaining time on the Westcoast.Best wishesTracey

6/10 Okay

Geraldine

Traveled with family
Disliked: Staff & service
Quiet unit. Tired decor. Old, very soft beds that made me feel like I was going to roll out. The attached restaurant had great food. Difficult to get staff attention at front reception .
Stayed 1 night in Mar 2024
Response from Tracey on Mar 17, 2024
Thank you Geraldine for your comments, we have taken this on board for winter action, including replacing bedsKind regardsTracey

10/10 Excellent

Terence

Traveled with partner
Liked: Staff & service, amenities
All ok .Shower tiles need scrubbing & wc old & temperamental. Nice place to stay when travelling.
Stayed 1 night in Mar 2024
Response from Tracey on Mar 10, 2024
Thank you Terence for your review, great to see you enjoyed your recent stay with us. I have passed along your comment to housekeeping and will follow up.Wishing you safe travelsTracey

10/10 Excellent

jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasing view of open space from the room’s full length sliding glass door. We were fortunate to have a room aligned to view the open space.
Stayed 1 night in Mar 2024
Response from Tracey on Mar 9, 2024
Thanks for your feedback Jeff - it is really lovely to hear from you. We are so pleased that you enjoyed your stay with us and we look forward to welcoming you back to Haast once more if your travels bring you back this way.Kind regardsTracey

4/10 Poor

Gregory

Liked: Cleanliness
The room was clean and as you would expect for a remote motel, but $26 for a breakfast that was implied to be included at check in was ridiculous.
Stayed 1 night in Mar 2024
Response from Tracey on Mar 9, 2024
Thank you for your review, we are pleased you had an enjoyable stay. Kind RegardsTracey

8/10 Good

Wuttichai

Traveled with family
The heater in the room malfunction
Stayed 1 night in Feb 2024
Response from Tracey on Mar 2, 2024
Thank you for your review and we are pleased you had an enjoyable stay. Kind RegardsTracey

8/10 Good

Warwick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small unit but very tidy. No fridge was a surprise
Stayed 2 nights in Feb 2024
Response from Tracey on Mar 2, 2024
Thank you for your review and we are pleased you had an enjoyable stay. Kind RegardsTracey

8/10 Good

Becky, West Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Not much here in Haast - probably would just drive on if I were coming again. Hotel was fine.
Stayed 1 night in Feb 2024
Response from Tracey on Mar 2, 2024
Sorry you did not find much to do in Haast, I do hope you enjoy the rest of your travels around the WestcoastKind regardsTracey

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a motel...The accommodation blocks are fairly basic but don't let that put you off. The rooms are clean and the bed very comfortable. Whilst they appeared pretty much full, there was absolutely no noise. An unintended benefit is the site is quite dark and therefore the stars are amazingly clear. There is a restaurant and bar on site. The food offer in Haast village is pretty basic so the chances are you will opt to eat on site. The range of mains is good and the quality also good. Haast, I read, sees itself as a 'frontier' place. Certainly if you are visiting the west coast there are limited ways in or out. Haast is a good base, if you arrive from Otago, to begin your adventure heading north. And doubtless would be a good place if you were heading out walking or cycling locally. The staff were friendly and helpful and obviously work hard to ensure the rooms and meals are top quality. I would recommend you stay here if you are visiting the area or passing through.
Stayed 1 night in Feb 2024
Response from Tracey on Feb 14, 2024
Thank you James for taking the time to offer feedback on your recent visit to Haast. Great to read you enjoyed your stay and will pass your comment about the staff onto the team.Kind regardsTracey

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Tracey on Mar 20, 2024
Thank you for your review and we are pleased you had an enjoyable stay. Kind RegardsTracey

4/10 Poor

Jane

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
If you like 1960s accommodations, this would be for you. I was lucky to get the room facing the field, beaut to look out. Bath towel in room is so frail, the linings are hanging out. We only paid A$154 for the night & not much around the area. Dinner has a few choices & the chefs were working hard with tour group as well. I definitely will not stay again. In fact cannot wait in the morning to get going.
Stayed 1 night in Feb 2024
Response from Tracey on Feb 14, 2024
Hi JaneOur apologies that your recent stay with us has not met your expectations - this certainly is disappointing to hear. I have passed along your comment regarding the towels to our head housekeeper to replace any that look frail.Thank you for letting me knowTracey

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Tracey on Feb 10, 2024
Thank you for your feedbackRegardsTracey

6/10 Okay

Donna

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Staff were friendly, building is very old.
Stayed 1 night in Feb 2024
Response from Tracey on Feb 5, 2024
Thank you Donna for the lovely review about our staff. I will be sure to pass this along to them.Warm regardsTracey

8/10 Good

Ira, Missoula

Traveled with family
Liked: Cleanliness, staff & service
Nice for a single night. Very small room. No screens. Glad the hotel had a cafe and bar. We had an excellent lamb shank dinner!
Stayed 1 night in Jan 2024
Response from Tracey on Jan 30, 2024
Thank you for taking the time to tell us about your recent stay with us, we appreciate your feedback regarding our popular lamb shanksWarm RegardsTracey

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ace food
Stayed 1 night in Jan 2024
Response from Tracey on Jan 27, 2024
Wonderful to hear you enjoyed you meal in our Frontier Cafe & Bar Peter.Hope to see you back again soonTracey

8/10 Good

Grant

Stayed 1 night in Jan 2024
Response from Tracey on Jan 23, 2024
Thank you for you rating Grant. Wonderful to hear you enjoyed your stay.Kind regardsTracey

4/10 Poor

Neal

Disliked: Staff & service, amenities, property conditions & facilities
Just bad. No heating, no phone, even though there is supposed to be one in the room. Terrible $26 breakfast of runny eggs and uncooked bacon. Thin walls, noisy. Was promised a partial refund which I never got. Manager blamed staff and said she would provide additional training, but really, it's a bad Hotel and responsibility of Manager.
Stayed 1 night in Jan 2024
Response from Tracey on Jan 22, 2024
Thank you Neal for your review. Our sincerest apologies that you stay was unsatisfactory. Partial refund was applied to the card we had on file the day I received your email.Once again thank you for your reviewTracey DinanGeneral Manager

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracey on Jan 20, 2024
Thank you for your rating SusanKind regardsTracey

8/10 Good

Meredith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite comfortable but was noisy as other guests came in. Mould in bathroom and spa leaking/not working. Meals at the cafe/bar were fantastic!!
Response from Tracey on Jan 16, 2024
Great to read you enjoyed your stay with us Meredith. I will ensure our Head Housekeeper inspects our bathrooms to try and find any with mould and eliminate this if found. Wishing you all the best on your journeysTracey

8/10 Good

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked as the weather looked awful and we were glad it did as the raid would have wiped out our tent. Room was spacious and clean, no in room fridge as advertised but there was a fridge and sink at the end of the corridor. Comfy bed, good water pressure. WiFi was pretty dreadful, but this seems to be standard in this part of the South Island!
Stayed 1 night in Jan 2024
Response from Tracey on Jan 16, 2024
Afternoon Virginia,Thank you for your lovely review, it was s tropical stormy night the other night so good you decided to stay at the hotel. I have passed along your comment about our wifi as we have just changed over to the fibre network so it should have been good. Thank you again for letting us knowTracey

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfortable rooms, good bar and restauarnt in complex,good checkin and checkout. A few km out of town so will need a car to get there for alternate dining etc . Overall we were happy with our two night stay.
Stayed 2 nights in Jan 2024
Response from Tracey on Jan 15, 2024
Hi Sue, we appreciate the time you took to provide us with your feedback. Greta to see you enjoyed your stay with us here in Haast.We look forward to welcoming you back in the near future.Tracey

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
hotel was convenient for a stop over for the night. Room was clean just a little close to to the outdoor patio so a some chatter that kept us up for a bit.
Stayed 1 night in Dec 2023
Response from Tracey on Jan 9, 2024
You have my apologies that the noise from a neighbouring rooms disrupted your stay with us however I am pleased to hear you enjoyed most of your stay. We hope you enjoyed your time on the West Coast.Kind regardsTracey

6/10 Okay

Rob

Liked: Room comfort
Sad but true
For the Heartland Group, would suggest some tidy up here. The dining experience was not to expectation, and pool tables in a dining area? Seriously?
Stayed 1 night in Dec 2023
Response from Tracey on Jan 9, 2024
Thank you for taking the time to touch base Rob. My apologies that your stay was not as satisfactory. I hope you enjoyed the rest of your stay on the Westcoast.Kindest regards and safe travelsTracey

2/10 Terrible

Homayon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tracey on Feb 5, 2024
Sorry to see you did not enjoy your time with us. This is disappointing to read.Kind regardsTracey

4/10 Poor

wendy

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
restaurant was attached breakfast was inedible and expensive . staff was helpful.
Stayed 3 nights in Dec 2023
Response from Tracey on Jan 2, 2024
Good morning WendyThis is certainly disappointing to hear about breakfast - Please be assured that I will be having a meeting with the Head Chef to discuss what happened. Thank you for your lovely comment about our wonderful staff.Once again my sincerest apologiesTracey DinanGeneral Manager

10/10 Excellent

Tony, Broadstairs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tracey on Jan 2, 2024
Thank you for your ratingRegardsTracey

6/10 Okay

Janet

Traveled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Tracey on Jan 2, 2024
Thank you for your ratingRegardsTracey

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Tracey on Dec 18, 2023
Thank you for your rating Peter.Kind regardsTracey

10/10 Excellent

donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice beds clean room nice linens. Good restaurant would recommend.
Stayed 1 night in Nov 2023
Response from Tracey on Dec 17, 2023
Thank you for your lovely review Donald. We are glad you enjoyed your stay and we wish you safe and happy travels.Warm regardsTracey

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks recently renovated with new carpet, bedding & linens. Nice location for us traveling to see the glaciers. Very comfortable bed. Walls a little thin, but we slept soundly and very well. Would stay here again
Stayed 1 night in Nov 2023
Response from Tracey on Dec 17, 2023
Thank you very much for having taken the time to share your experience of your stay with us Edward. If we have the opportunity we look forward to welcoming you back next time you are in the Westcoast. Kind Regards,Tracey

8/10 Good

Barb

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy bu good enough.
Stayed 1 night in Nov 2023
Response from Tracey on Nov 26, 2023
Thank you Barb for taking the time to leave a review on your stay with us.Wishing you safe journeysTracey

6/10 Okay

Lynn

Traveled with partner
Liked: Cleanliness
Clean &quite in room. Pub near buy was great too.
Stayed 1 night in Nov 2023
Response from Tracey on Nov 23, 2023
Thank you Lynn, great to read that you enjoyed your stay with us.Wishing you safe journeysTracey

6/10 Okay

S

Disliked: Staff & service, property conditions & facilities
The room had so much dust in it. Was a good room other than that.
Stayed 1 night in Nov 2023
Response from Tracey on Nov 22, 2023
Thank you for your review. I have taken on your comment regarding the dust in your room on arrival and I can assure you that this is something I will address with my housekeeping team. Kind regardsTracey DinanGeneral Manager

8/10 Good

Karl

Stayed 1 night in Nov 2023
Response from Tracey on Dec 17, 2023
Thank you for your rating KarlSafe journeysTracey

6/10 Okay

Myrna

Stayed 1 night in Nov 2023
Response from Tracey on Dec 17, 2023
Thank you for your Rating Myra.Kind regardsTracey

8/10 Good

Paul

Liked: Staff & service, amenities
The staff were polite and helpful. The room was clean. The bed comfortable. The appliances worked.
Stayed 1 night in Nov 2023
Response from Tracey on Nov 22, 2023
Thank you very much Paul for having taken the time to share you experience of your recent stay with us.Wishing you safe travelsTracey

6/10 Okay

Pauline

Liked: Cleanliness, staff & service
Basic but appropriately priced.
Warm and clean, comfortable bed. The room and bathroom are dated and there is not a lot of room. No fridge which we have never come across before. Staff were friendly and food at the hotel was good pub food at a reasonable price.
Stayed 1 night in Nov 2023
Response from Tracey on Nov 15, 2023
Hi Pauline,Thank you for your kind review. We are glad to hear you had an enjoyable stay. Kind RegardsTracey

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and location
nice little stayover. needed a spot between Franz Joseph and Queenstown. This fit the bill. The room was large, quiet and comfy. Also clean. We spent the extra bit for breakfast and Leta took great care of us. I may have spelt her name wrong but she was quite nice and the food was ample and delicious.
Stayed 1 night in Nov 2023
Response from Tracey on Nov 12, 2023
It is wonderful to hear our team looked after you James and you enjoyed your time with us.Lita is an asset to our team and her name has been put forward for employee of the month.Kindest regardsTracey

6/10 Okay

Giulio

Business traveler
Liked: Cleanliness, property conditions & facilities
Hotel is great for a quick stop over. However getting in touch with them should something change is near impossoble. We were potentailly running late for check in, phoned maybe 7 times over two hours and no one answered or replied to our message.
Stayed 1 night in Nov 2023
Response from Tracey on Nov 12, 2023
Thank you for taking the time to touch base with us Giulio. My apologies that we have not quite met your expectation on this occasion. You have identified an area where customer service has let us down, and I will be following up with my team. Thank you again for bringing this to my attentionTraceyGeneral Manager