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This hotel was great for our dance comp!
Only 2 downfalls: the pool was freezing cold and the beds were way too soft.
Besides those, the breakfast was great, the rooms were spacious and the facility was clean.
The staff were all very friendly, even at 6 am for breakfast!
Danielle
Stayed 1 night in Mar 2024
Response from Clarence on Mar 25, 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
8/10 Good
Patricia
Mar 24, 2024
Liked: Cleanliness, staff & service
Patricia
Stayed 2 nights in Mar 2024
Response from Clarence on Mar 25, 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
The breakfast was really good but it ends too early.
kahnae
Stayed 12 nights in Feb 2024
Response from Clarence on Feb 20, 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
2/10 Terrible
kerry, Mississauga
Business traveler
Feb 6, 2024
The furniture in the room had animal damage. The sofa was shredded on both sides. The look of the rooms was also very dated. The smell in the hallway was horrible.
kerry
Stayed 1 night in Jan 2024
Response from Clarence on Feb 6, 2024
Thank you for staying with us and we are very sorry that we were not able to provide the service our guests expect from us. Once again my apologies and we hope to welcome you back in the future.
The stay was ok . I was disappointed when I asked for a room by the elevator as my husband had just had a hi replacement .They put us as far away as they could have , the last room left at the end of the hall. There were tons of rooms available !!!!
liz
Stayed 1 night in Dec 2023
Response from Mahesh on Dec 26, 2023
HI LizThank you for choosing Homewood Suites as your stay, we are so sorry to hear that you haven’t got the room closed to elevator. Room type you booked (Studio suites) are all located end of the hallway.Please let us know next time you booking with us, we will make sure that you will get a room closed to elevator (our one-bedroom suites are located closed to the elevator)We hope you decide to stay with us future
Pleasant check-in, and friendly service. Needed to change rooms because originally-booked room had lots of pet hair on sheets (realized afterward it’s a pet-friendly hotel). Excellent continental breakfast in the morning including eggs, sausages, cereals, toast, bagels, pancakes, oatmeal and so on.
Verified traveler
Stayed 1 night in Oct 2023
Response from Clarence on Oct 11, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
Staff very pleasant and accommodating- didn’t like our room being beside the basketball court - would change that booking next time
Louise
Stayed 5 nights in Oct 2023
Response from Mahesh Ganegala on Oct 7, 2023
Hi LouiseThank you for your response. we glad you like our staff.please let us know, when you are booking next time. we will assign room away from basketball court.
I was disappointed by the age of the property and lack of renovations. Always had good experience with Hilton properties.
Kin
Stayed 1 night in Sep 2023
Response from Clarence on Oct 2, 2023
Thank you for staying with us and we are very sorry that we were not able to provide the service our guests expect from us. Once again my apologies and we hope to welcome you back in the future.
The staff were friendly and welcoming. Room was large and spacious. Overall had a good stay.
Dustin
Stayed 1 night in Sep 2023
Response from Clarence on Sep 22, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
2/10 Terrible
Sandra
Sep 11, 2023
Sandra
Stayed 1 night in Sep 2023
Response from Clarence on Oct 2, 2023
Thank you for staying with us and we are very sorry that we were not able to provide the service our guests expect from us. Once again my apologies and we hope to welcome you back in the future.
10/10 Excellent
Camille
Sep 9, 2023
Camille
Stayed 1 night in Sep 2023
Response from Clarence on Sep 11, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
Needed a place that could accommodate 6 people and this hit the mark. We were able to park two cars and no extra charge, Awesome! Staff at desk was super friendly and made check-in a breeze! Hot breakfast the next day and off on the road again! Thank you!
Lorraine
Stayed 1 night in Jul 2023
Response from Clarence on Jul 24, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
This hotel is beautiful. My one bedroom suite was spacious and comfortable. This hotel was easy to get to from the QEW. The complimentary breakfast was delicious and there was plenty to choose from.
Ann
Stayed 1 night in Jul 2023
Response from Clarence on Jul 21, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
8/10 Good
June
Jul 17, 2023
June
Stayed 1 night in Jul 2023
Response from Mahesh Ganegala on Aug 6, 2023
Dear Guest:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
6/10 Okay
David
Jul 14, 2023
Disliked: Property conditions & facilities
Rooms are very tired, and dated. Lobby has been refreshed but that it. Definitely not worth the price they are charging.
David
Stayed 1 night in Jul 2023
Response from Clarence on Jul 14, 2023
Thank you for staying with us and we are very sorry that we were not able to provide the service our guests expect from us. Once again my apologies and we hope to welcome you back in the future.
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
6/10 Okay
OLUSESAN
Traveled with family
Jun 27, 2023
Liked: Cleanliness, staff & service
I like everything about the hotel but the type of suite shown in the Room and suites displays is not what was given to me. I just decided to keep calm and not to talk about it.
OLUSESAN
Stayed 1 night in Jun 2023
Response from Clarence on Jun 27, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
Overall the property was good however, the only issue would be the temperature of the hot water in the shower. The water was just warm. This caused our shower to be less enjoyable. Breakfast was enjoyable with a decent selection of breakfast foods.
Ben
Stayed 1 night in Jun 2023
Response from Clarence on Jun 26, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
10/10 Excellent
Brooke-lyn
Traveled with family and small children, Traveled with family
Jun 24, 2023
Clean
Brooke-lyn
Stayed 1 night in Jun 2023
Response from Clarence on Jun 26, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
Booked this place for a four night stay and went away the most dissatisfied I have ever been when staying at any hotel. Staff are courteous and friendly which is the only bonus of our trip. Issues from damp heavily scented rooms, clogged drains, lacrosse balls being tossed against the side of the building, basketball ball being played late at night literally 8 feet from our window, extremely outdated room unless you still have need for an Ethernet cable to room doors opened and being closed while resting. I have never had to visit the front desk as many times as I did here. Breakfast was average and filled a void.
Rick
Stayed 4 nights in Jun 2023
Response from Clarence on Jun 13, 2023
Thank you for staying with us and we are very sorry that we were not able to provide the service our guests expect from us. Once again my apologies and we hope to welcome you back in the future.