Exterior

Reviews of The Arlington Hotel, Bw Signature Collection

3.5 out of 5
The Arlington Hotel, Bw Signature Collection
106 Grand River St N, Brant, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 44 out of 66 reviews" "
Rating 8 - Good. 15 out of 66 reviews" "
Rating 6 - Okay. 4 out of 66 reviews" "
Rating 4 - Poor. 1 out of 66 reviews" "
Rating 2 - Terrible. 2 out of 66 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bibek

Stayed 1 night in May 2024
Response from Arlington Hotel / River's Edge Guest Services on May 18, 2024
Thank you so much for your great review. We appreciate you taking the time to comment! We hope to see you again soon! Arlington Hotel / River's Edge - Front Desk

10/10 Excellent

bikram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in May 2024
Response from Front Desk - Arlington Hotel on May 15, 2024
Thank you!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Desk - Arlington Hotel on May 15, 2024
Thank you!

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the theme rooms are cool!
Stayed 1 night in May 2024
Response from Arlington Hotel / River's Edge Guest Services on May 11, 2024
Thank you so much for your review Silvia! We look forward to hosting you again soon! Warm regards, Arlington Hotel / River's Edge Guest Services

10/10 Excellent

Gino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super-accommodating in making the stay comfortable for not only us but our pet dog as well. They showered him with love and attention! Breakfast was also wonderful. Thanks for a great stay and super staff!
Stayed 1 night in May 2024
Response from Arlington Hotel / River's Edge Guest Services on May 11, 2024
Thank you so much for your review Gino! We always look forward to meeting our furry friend guests and are grateful to hear everyone enjoyed our pet-friendly hotel. Please come and visit us again soon! Warm regards, Arlington Hotel / River's Edge Guest Services

10/10 Excellent

Chang-Whan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Arlington Hotel / River's Edge on May 3, 2024
Thank you very much for taking the time to leave us a review; very much appreciated! Come back again soon!

8/10 Good

jette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room was quaint, not enough lighting
Stayed 2 nights in Apr 2024
Response from Front Desk - Arlington Hotel on Apr 16, 2024
Thanks for your feedback; we will use it to improve!

8/10 Good

Jason

Stayed 1 night in Apr 2024
Response from Front Desk - Arlington Hotel on May 6, 2024
Thanks so much for your review; we really appreciate it! Hope to see you again soon!

10/10 Excellent

Mario, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are themed/decorated after well-known literary writers.
Stayed 1 night in Mar 2024
Response from Arlington Hotel Staff on Apr 7, 2024
Thank you for your kind review!

10/10 Excellent

Matt

Stayed 1 night in Mar 2024
Response from Arlington Hotel Staff on Apr 14, 2024
Thank you! :)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Arlington Hotel River's Edge Staff on Mar 18, 2024
Thanks you so much for your review; we very much appreciate the feedback!Arlington Hotel

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Arlington Hotel - River's Edge Front Desk Staff on Mar 18, 2024
Thanks you so much for your review; we very much appreciate the feedback!Arlington Hotel

10/10 Excellent

marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming hotel with lovely updated washrooms, great beds and nice fresh options for breakfast.
Stayed 1 night in Mar 2024
Response from Arlington Hotel / River's Edge on Mar 15, 2024
Hello Marilyn, Thank you so much for your kind review. We look forward to hosting you again soon!Arlington Hotel River's Edge Staff

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 13, 2024
We are glad you enjoyed your stay with us, hope to see you again soon!

10/10 Excellent

Stephania, Hamilton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Feb 2024
Response from Rosemary Front Desk - Arlington Hotel on Feb 7, 2024
Hi Stephania, Thank you so much for staying with us and for the great feedback. Much appreciated. We look forward to hosting you again!

6/10 Okay

Kathryn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed for two nights to attend a wedding. Hotel and rooms were very clean. It was a lovely, intimate venue for a small wedding. Reception food and service was excellent. Enjoyed drinks and meals in the bar restaurant. Smash burger was delicious and the waiter was fun. Buffet breakfast included cereals, fruit, bread, cold boiled eggs, etc. Would have enjoyed some hot breakfast choices too. Stayed in the Stan Lee theme room. It was clean and cozy with a double bed, small table and chair and coffee maker. Would have appreciated a fridge. The tiny bathroom had a pedestal sink with a narrow shelf above it (not much room for toiletries). Bedding was soft and comfortable. Sadly, wasn't able to get much sleep due to noise from the hallway, other rooms, smokers gathered around the outdoor patio and the noisy heating system in the room. Found the room hot at times except near the long, narrow window that emitted a cold draft. The bathtub had no safety bar or bathmat (have to request one). Very noisy pipes. The water would turn off midstream and then come back on with hot water only. Reported the issue to the reception staff at check out. Didn't personally experience it but other hotel guests said that their rooms were haunted. Lots of strange things going on. Probably just old building issues. Staff mentioned that the hotel changed ownership last November and will be undergoing lots or renovations soon. Enjoyed the beautiful wedding, excellent food and fun times.
Stayed 2 nights in Jan 2024
Response from c on Jan 29, 2024
Hi Kathryn, Thank you for your review. We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Paris hotel in the heart of beautiful historical downtown offers high tea and large rooms with elegant designs named after famous authors. It was a pleasure to be welcomed into this peaceful place. We enjoyed the food and local shops without moving our vehicle. What a delightfully little town. Brewery’s and LCBO is close by but Bring a cooler the room didn’t have a fridge
Stayed 1 night in Jan 2024
Response from Arlington Hotel on Jan 23, 2024
Thank you so much Angela for your kind review! We are so glad you enjoyed the hotel and beautiful downtown Paris. Several of the rooms do have fridges (12/23) and the ones that don't are upon request. We are always happy to accommodate any refrigeration needs and it is never a problem. Something to keep in mind for next time. :) We look forward to seeing you again! Warm regards, RosemaryArlington Hotel - Front Desk

10/10 Excellent

Michele, New Hamburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service, quiet, clean room.
Stayed 1 night in Dec 2023
Response from Arlington Hotel - River's Edge Front Desk Staff on Jan 7, 2024
Dear Michele,Thank you so much for taking the time to review your experience at the Arlington Hotel & River's Edge in Paris, Ontario! Your time is truly appreciated. We're thrilled to know you enjoyed your stay, and we can't wait to welcome you back for another fantastic experience.Warm regards,The Arlington Hotel & River's Edge Team

10/10 Excellent

Stefan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the character of this property.
Stayed 1 night in Dec 2023
Response from Arlington Hotel - River's Edge Front Desk Staff on Jan 7, 2024
Dear Stefan ,Thank you so much for taking the time to review your experience at the Arlington Hotel & River's Edge in Paris, Ontario! Your time is truly appreciated. We're thrilled to know you enjoyed your stay, and we can't wait to welcome you back for another fantastic experience.Warm regards,The Arlington Hotel & River's Edge Team

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Arlington Hotel Staff on Dec 25, 2023
Thank you! Please visit us again! :)

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from c on Dec 25, 2023
Hello Peter, thank you for the review. We are happy you enjoyed your time with us.

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023
Response from Arlington Hotel River's Edge Staff on Jan 7, 2024
Dear Cheryl,Thank you so much for taking the time to review your experience at the Arlington Hotel & River's Edge in Paris, Ontario! Your time is truly appreciated. We're thrilled to know you enjoyed your stay, and we can't wait to welcome you back for another fantastic experience.Warm regards,The Arlington Hotel & River's Edge Team

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service
The hotel and staff were excellent. Showing signs of disrepair and wear
Stayed 1 night in Nov 2023
Response from C on Dec 5, 2023
Thank you for taking your time to share your feedback. We are happy you enjoyed your stay. We are working on improving our rooms. We appreciate your feedback and hope to welcome you to the Arlington again.

8/10 Good

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
This is a quite and good place that you can stay there for visiting the small town
Stayed 1 night in Nov 2023
Response from Arlington Hotel Staff on Nov 30, 2023
Hi Maryam!Thank you so much for your kind words. We were happy to host you and look forward to your return in the near future! Guest reviews help us improve and we very much appreciate the feedback! Warm regards, Rosemary - Arlington Hotel Front Desk

6/10 Okay

Aminmohamed

Traveled with partner
Liked: Cleanliness, staff & service
The room was not cozy, the fan was very noisy, the water was not hot enough
Stayed 2 nights in Nov 2023
Response from Arlington Hotel - River's Edge Front Desk Staff on Nov 28, 2023
Dear Aminmohamed, We would love the opportunity to make this right for you, should your travels bring you back to Paris. Your feedback is invaluable to us as it assists in our continuous efforts to improve our services. We genuinely appreciate your understanding and feedback and look forward to hosting you again. Warm regards,

10/10 Excellent

Rinaldo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room offers a theme...most entertaining
Stayed 2 nights in Oct 2023
Response from Arlington Hotel Staff on Nov 7, 2023
Thank you!

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
The room was quite outdated. Not like the pictures on the website
Stayed 1 night in Oct 2023
Response from Arlington Hotel / River's Edge on Oct 28, 2023
Dear John,Thank you for taking the time to share your feedback about your recent stay at the Arlington Hotel. We value all input from our guests and appreciate your comments.We're sorry to hear that your experience did not meet your expectations, particularly regarding the room you stayed in, the Emily Dickinson room. The Arlington Hotel is a historic establishment, having been built in 1951, and we have indeed preserved some of its classic charm. We understand that the floral decor in the Emily Dickinson room may have given the impression of being "dated." However, it's important to note that all our rooms are intentionally and uniquely decorated, each themed after various artists and writers, reflecting their creativity and inspiration.While Emily Dickinson's works often centered around the theme of flowers, and we aimed to capture that essence in her themed room, we understand that it may not be to everyone's taste. We apologize if this didn't align with your preferences. Should you decide to stay with us again in the future, we'd be more than happy to help you choose a room that better suits your personal style and expectations.We appreciate your feedback as it helps us continuously improve our services and accommodations. If there are any other concerns or suggestions you would like to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back to the Arlington Hotel and provide you with a more enjoyable experience in the future.Warm regards,RosemaryGuest ServicesArlington Hotel / River's Edge - Paris, ON

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint property with excellent staff.
Stayed 2 nights in Oct 2023
Response from Arlington Hotel / River's Edge on Oct 22, 2023
Thank you for your kind feedback Grant; it was a pleasure having you as our guest!Arlington Hotel / River's Edge Staff - Paris, ONBW Signature Collection

6/10 Okay

Dajana

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Arlington Hotel / River's Edge on Oct 22, 2023
Thank you for taking the time to provide us with feedback. We appreciate your business. Arlington Hotel Staff

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uniqueness of rooms and building.
Stayed 3 nights in Oct 2023
Response from Arlington Staff on Oct 21, 2023
Thank you for your kind review Bruce! It was a pleasure to have you stay with us. Hope to see you again soon.

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023
Response from Arlington Hotel / River's Edge on Nov 12, 2023
Thank you for choosing The Arlington Hotel! Arlington Hotel Staff

8/10 Good

Dave

Stayed 1 night in Oct 2023
Response from Arlington Hotel Staff on Nov 7, 2023
Thank you!

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Arlington Hotel / River's Edge on Oct 12, 2023
Thank you for your review Lawrence! We look forward to seeing you again! Rosemary - Guest Services Arlington Hotel / River's Edge Paris, Ontario - Best Western Signature Collection

10/10 Excellent

Annette, Grimsby

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rosemary at the front desk was so friendly and lovely. Great customer service - thank you for making my stay a great one.
Stayed 1 night in Sep 2023
Response from Arlington Staff on Oct 3, 2023
Annette, thank you so much for staying with us. It was a pleasure to have you! Hope to see you again soon. Best Regards,Arlington Staff

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The theme rooms were fun. Very clean and nicely renovated. We would stay there again.
Stayed 1 night in Sep 2023
Response from Arlington Staff on Sep 21, 2023
James, thank you for staying with us and for leaving a thoughtful review. Hope to see you again soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and comfortable in Paris
The Arlington is cute and cozy, and our stay was just what we needed for a quick getaway to Paris and Stratford.. The hotel is well-appointed, however it could use a refresh as some of the details are beginning to show some age. Our room (Emily Dickinson) was small but comfortable and the only critique is that the mattress was a little saggy towards the middle. The staff was excellent and the complimentary breakfast was great with al lot of options
Stayed 1 night in Sep 2023
Response from c on Sep 17, 2023
Hello Kim, thank you for your review. We appreciate our guests feedback. We are happy you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Judit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and super clean
The room we stayed in was overlooking the Grand River St. Lovely view, however, if you’d like a quiet night choose one of the rooms in the back, as there was the odd late night motorcyclist… The room was super clean, cozy (loved the pictures on the wall), and the bathroom was spotless. Super grateful for the deep bathtub, and it was nice to relax our muscles after a long day of bike ride. Breakfast was good. All in all we had a lovely stay.
Stayed 1 night in Sep 2023
Response from Arlington Staff on Sep 12, 2023
Thank you for your kind review, Judit! We are thrilled that you enjoyed your stay & hope to see you again soon.

10/10 Excellent

Zacharie

Traveled with partner
Liked: Cleanliness, staff & service
Mostly the front desk worker was just wonderful. =D
Stayed 1 night in Sep 2023
Response from Arlington Staff on Sep 12, 2023
Thank you, Zacharie! It was our pleasure to have you stay with us. Hope to see you again soon!

10/10 Excellent

Glen, Strathroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is wonderful. What a nice surprise in the beautiful town of Paris.
Stayed 1 night in Sep 2023
Response from Arlington Staff on Sep 12, 2023
Glen, thank you for your sweet review! We are so glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Rachel

Stayed 1 night in Sep 2023
Response from Rosemary on Sep 25, 2023
Thank you so much! Please visit us again anytime. It was a pleasure hosting you. Warmest regards, RosemaryGuest Services AgentArlington / River's Edge - Paris, OntarioBest Western Signature Collection

2/10 Terrible

Rochelle

Stayed 1 night in Sep 2023
Response from Rosemary on Sep 26, 2023
This review contained no text - just one star. I am unable to remove it from messages that need attention. Please remove. Thanks

8/10 Good

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has themed rooms that aren’t over done. I stayed in the Mary Shelley room and it was nicely decorated.
Stayed 1 night in Aug 2023
Response from Kenzie on Sep 1, 2023
Hello Leanne,Thank you so much for your positive review! We value & appreciate guest feedback and it puts a smile on our face to know your stay was satisfactory! We look forward to having you in the future.

6/10 Okay

Brian

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property/room has character. Clean, well located. The air conditioning system is loud and we had a minor problem with the toilet which we understood management was going to look into - we stayed one night and the problem wasn't urgent. The continental breakfast is sufficient but nothing fancy. We would stay here again.
Stayed 1 night in Aug 2023
Response from The Arlington Staff on Aug 24, 2023
Hi Brian, Thank you very much for your feedback! We are sorry there was an issue with the room and we hope your next stay with us will be much more accommodating. See you again!

10/10 Excellent

Candace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! It is centrally located and beautiful! We stayed in the Monty Python room and it was clean, spacious and comfortable. The 10 foot ceilings made it feel like you were in a high end hotel. The staff is wonderful; very friendly and accommodating. This hotel is a bargain for the price!!!
Stayed 1 night in Aug 2023
Response from The Arlington Staff on Aug 22, 2023
Thank you Candace, We really appreciate the feedback and are so happy you enjoyed your stay with us! See you again,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Love the Arlington!
The Arlington is a very sweet 23 room boutique hotel. The bed was comfy, the sheets & towels were top of the line, ice cold air conditioning and plenty of hot water. The room was immaculately clean and we enjoyed the free breakfast. Hotel staff was super friendly & helpful. We highly recommend.
Stayed 2 nights in Aug 2023
Response from The Arlington Staff on Aug 19, 2023
Hi Melissa, Thank you very much for your review and feedback about your stay! We are happy you enjoyed your time with us and cant wait to have you stay again in the future!

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service
Quaint, but room's bathroom had no shelves for toiletries etc...
Stayed 1 night in Aug 2023
Response from The Arlington Staff on Aug 19, 2023
Hi Helen,We appreciate your feedback regarding our rooms and hope that your next stay with us we will be better able to accommodate your needs.

8/10 Good

Margaret

Liked: Staff & service
Disliked: Property conditions & facilities
The receptionist was very nice and professional. The lobby was uninviting and the rooms were dated.
Stayed 1 night in Aug 2023
Response from The Arlington Staff on Aug 19, 2023
Hi Margaret, We appreciate your feedback regarding our rooms and our lobby as well as the comments about our Staff. As a historic hotel we try to modernize our rooms without losing the charm of our esthetic however we can completely understand that it may come off dated and are working hard to find a better balance of old world and new. We hope your next stay with us is a more modernized experience!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay. Lovely small hotel with themed rooms! Had a great time at Trivia Night in the Library Bar. Located in downtown Paris with wonderful small shops and restaurants to explore!
Stayed 2 nights in Aug 2023
Response from The Arlington Staff on Aug 12, 2023
Thank you Wendy for your feedback. We appreciate the shout out of our Trivia Night in our Library Bar on Thursdays! Paris is a lovely historic town with lots to do and we are so happy you enjoyed your stay here.

8/10 Good

HAKKI

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall it was a pleasant experience for us. I only wish the breakfast that was served had better choices to deserve the name "continental breakfast".
Stayed 1 night in Aug 2023
Response from The Arlington Staff on Aug 12, 2023
Hi Hakki, thank you so much for your feedback. We are always working hard to adapt our menu to include more options for our guests. We are happy to hear about what you would want us to offer in the future if you had suggestions in mind! We hope your next stay with us will leave a better impression.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and unique hotel with excellent service. Free breakfast was very convenient. Stayed in the Mark Twain room. It was decorated like you might expect Mark Twain to have done himself.
Stayed 1 night in Jul 2023
Response from Kenzie on Aug 1, 2023
Thank you for the excellent review, Lisa!We're thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable & comfortable experience. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!