Ratings based on 259 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from North Vancouver, Canada

A perfect place to stay with young kids in Hanoi.

Posted Jul 17, 2016
We just spent 2 nights with our 4 & 7 year old and loved this hotel. The staff were amazing, as was the pool & our room. Welcome beer and mango Popsicles were in our room when we arrived- what's not to like?!? The location is perfect. Close to the lake (which is stunning) and the Old Quarter. We took a food tour with our kids which was a highlight. We would highly recommend this hotel and wouldn't want to stay anywhere else!!
Comment from Hotel Management
Jul 29, 2016 by Lew, Hotel Management
Thank you for giving us a 5-star rating. We are happy that you and your family had a wonderful and memorable stay with us. Your kind words will motivate us to further improve our service delivery. We look forward to welcoming you again soon. Sincerely, Lew Yen Ping, General Manager
5 out of 5
by A verified traveler from houston, tx

Very convenient, right in the city.

Posted Jul 13, 2016
Perfect for family, huge swimming pool, little shopping center and food close to the lobby.
Comment from Hotel Management
Jul 29, 2016 by Lew, Hotel Management
It is our pleasure to have you stay with us and it is great to know that you like our serviced residence. We hope you will stay with us again soon. Sincerely, Lew Yen Ping, General Manager
5 out of 5
by A verified traveler

One night in Hanoi

Posted Jul 9, 2016
Very comfortable. Excellent service from attentive staff. Little hard to find because signs are not accurate. But very good value.
Comment from Hotel Management
Jul 29, 2016 by Lew, Hotel Management
Thank you for your review. We are glad that you had an enjoyable stay. We appreciate your feedback and would work with the team to address them. We hope to have the opportunity of hosting you again soon. Sincerely, Lew Yen Ping, General Manager
5 out of 5
by A verified traveler

Very good quality hotel. Extremely courteous staff

Posted Jun 22, 2016
Pros: Everything.
The hotel is located very near the Hanoi old quarter, night market and other shopping. A number of eateries are in walking distance, at all price levels. The hotel breakfast is one of the best deals. The staff was courteous, charming and extremely responsive. A great experience!
Comment from Hotel Management
Jun 23, 2016 by Lew Yen Ping, Hotel Management
Thank you for giving us an excellent rating. It is our pleasure to be able to host you during your recent visit to Hanoi and we very glad that you like our serviced residence. You kind words will be shared with the team and this will certainly serves to motivate us improve the service delivery standard further. We hope you will stay with us again in your next visit. Sincerely, Lew Yen Ping, General Manager
4 out of 5
by A verified traveler from HANOI

호안끼엠 근처에있는 높은 호텔 하노이 전망을 볼 수 있다

Posted Jun 14, 2016
Pros: 깨끗한 시설들
Location: 꽌안응온
시설들이 다 잘 관리되어있었고 특히나 수영장은 야외에 있음에도 불구하고 두 건물사이에있어서 그림자가 드리워져 정오외에는 자외선걱정안하며 수영할 수 있다.
Comment from Hotel Management
Jun 20, 2016 by Lew Yen Ping, Hotel Management
Thank you for taking time to share your stay experience. We are glad that you had an excellent stay with us. It is great that you like our facilities and we hope you will stay with us again soon. Sincerely, Lew Yen Ping, General Manager
5 out of 5
by A verified traveler from 日本

キッチン完備のホテル

Posted Jun 7, 2016
Cons: エレベータが故障する点。
Location: スーパーマーケットに直結しています。(フロントに向かって右側の通路を進む) それほど大きくないですが、飲み物とかパンとか果物とかお菓子とかは置いてあるので、食べるものには困らないと思います。 閉まるのが早い(21時くらい?)ので、要注意。
アスコット系列みたいなので、電子レンジや電気コンロも付いていました。 全室にあるかどうかはわかりませんが、私が泊まった部屋には洗濯機も付いていました。 ホアンキエム湖にも歩いて行ける距離にあり、夜景がキレイでした。
Comment from Hotel Management
Jun 13, 2016 by Lew Yen Ping, Hotel Management
Thank you for taking time to write this review. I am glad that you like our serviced residence. All our serviced residence apartments have fully equipped kitchen as well as washer and dryer. Our proximity to major tourist attractions such as Hoan Kiem Lake is certainly an added advantage for our guests. It is great to have you stay with us and we look forward to welcoming you again. Sincerely, Lew Yen Ping, General Manager
5 out of 5
by A verified traveler

가족여행에적합

Posted Jun 5, 2016
직원도친절하고깨끗해요 가족여행일경우저렴한가격에머무를수있어요 다음에도묵을의향이있어요 호안끼엠호수에서는 거리가있지만 저렴한 택시를이용하면금방도착해요
Comment from Hotel Management
Jun 20, 2016 by Lew Yen Ping, Hotel Management
Thank you for your excellent rating. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Sincerely, Le Yen Ping, General Manager
2 out of 5
by A verified traveler from TOKYO

街中のとてもきれいなホテルです

Posted Jun 3, 2016
Pros: ないです
Cons: 馴れることだと思います
Location: 街中にはアクセスしやすいです
スタッフのチェックイン並びにシステムの使い方が馴れていない、周辺の安全性は良い場所ですがすぐ横にクラブがあるので静けさを好む方は不向きもです(週末のみ)
Comment from Hotel Management
Jun 7, 2016 by Lew Yen Ping, Hotel Management
It is great to have you stay with us. We appreciate your feedback and will share that with the team to ensure we do a better job in future. We look forward to welcoming you again soon. Sincerely, Lew Yen Ping, General Manager
4 out of 5
by A verified traveler

Good and convenient

Posted May 8, 2016
Hotel is a bit old but still rooms are nice and pool ok so tennis court. Good restaurant and staff nice. Very good stay and easy to move from/to here
Comment from Hotel Management
May 18, 2016 by Lew Yen Ping, General Manager, Hotel Management
We are glad that you had an enjoyable stay. We appreciate your review and feedback. Thank you for sharing your experience and we look forward to welcoming you again. Sincerely, Lew Yen Ping, General Manager
5 out of 5
by A verified traveler

Posted May 4, 2016
清潔で、部屋も広く、色々すぐ対応してくれます。 スタッフも、皆さん優しく、対応も早いです。 この部屋はキッチンも付いているので、朝ごはんなどは、このビルの一階にあるスーパーで購入した材料で調理可能。いろんな場所にもアクセスしやすいです。基本的には、タクシーがあまりにも安いので交通手段はタクシーで問題ありませんでした。
Comment from Hotel Management
May 19, 2016 by Lew Yen Ping, General Manager, Hotel Management
Thank you for sharing your stay experience. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Sincerely, Lew Yen Ping, General Manager