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Reviews of Holiday Inn Express & Suites Hardeeville - Hilton Head, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 347 out of 650 reviews" "
Rating 8 - Good. 175 out of 650 reviews" "
Rating 6 - Okay. 71 out of 650 reviews" "
Rating 4 - Poor. 38 out of 650 reviews" "
Rating 2 - Terrible. 19 out of 650 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

allyson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gas station near the hotel.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Allyson, Thank you for highlighting the convenience of our location. It was a pleasure having you stay with us at Holiday Inn Express & Suites Hardeeville, and we look forward to serving you again soon!

10/10 Excellent

Svetlana

Stayed 1 night in Apr 2024

2/10 Terrible

Joshua

Disliked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Sara

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
I was told to leave because my kids were playing in the room ??? First floor room 107
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Dear Sara, Thank you for sharing your thoughts. We appreciate having the opportunity to host your family. We strive to deliver exceptional stays for our guests, and we apologize for any inconvenience you experienced. Please feel free to reach out to us offline so that we may address any lingering concerns you have. It was our pleasure to welcome you and we hope to have the chance to change your perceptions with an improved stay in the future.

8/10 Good

James

Liked: Staff & service, amenities, property conditions & facilities
Lots of train noise, but pretty woods right out back. Convenient to gas station
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Dear James,Thank you for choosing Holiday Inn Express & Suites Hardeeville. While we're glad you enjoyed our picturesque location, we're sorry you were inconvenienced by outside noise during your time here. We hope you had a comfortable night's sleep and that your stay was still satisfactory overall. Your feedback is appreciated, and we would be delighted if you would consider staying with us again in the future.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Michelle,Thank you for taking the time to leave a review. We're happy to hear you were able to take advantage of our convenient location and hope you'll come to visit Holiday Inn Express & Suites Hardeeville again soon.

6/10 Okay

Emily, Abingdon

Liked: Staff & service
Disliked: Cleanliness
I normally love Holiday Inn Express. We have stayed at them the last several years on our way to and from Florida. The front desk attendant was super nice. We only spent one night. Our looked average clean. Corners of the bathroom had build-up. The worst thing was the room smelled like an animal had been in there. Almost like a veterinarian's office. I guess the smell was in the carpet and hard to get out with a vacuum.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Emily,Thank you for taking the time to leave us your review. While we're happy to know that our friendly team members impressed you, we apologize for any unpleasant odor during your visit. Your feedback regarding this matter will be looked into by our housekeeping team. We hope you'll consider giving us another chance in the future to deliver the exceptional stay we know we're capable of providing for you.

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Kitty,Thank you for choosing Holiday Inn Express & Suites Hardeeville! We're glad you enjoyed your visit, and we invite you to stay with us again the next time you're in the area.

6/10 Okay

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

David

Disliked: Property conditions & facilities
Property is ugly and uninviting. Entrance looks like an innercity bus terminal. Decor may intend to be modern. Instead, it just looks very hard used and poorly maintained. We could hear neighbors in the next room and ipdtairs. I won't be staying in a Holiday Inn again
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear David,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any disappointment with the appearance of the property and for any issues with noise. Your feedback helps us improve, and we'll keep your comments in mind to help ensure a more enjoyable visit in the future. Should you be in the area again, please consider coming back to see us.

6/10 Okay

Bradford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had a very musty smell and clearly had water damage at some point. My wife is allergic to mold which we founf in Room 226 and they could not switch us because the hotel was full.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Bradford,We are sorry to hear about your experience. Our team has made note of your feedback, and we thank you for making us aware of this issue. Once again, thank you for taking the time to leave feedback, and we wish you happy and safe travels.

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Improved my opinion of Holiday Inns.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Anthony,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we hope you return soon.

2/10 Terrible

regina, clarks summit

Traveled with group, Business traveler
Disliked: Cleanliness
One room had bed bugs. We told staff and didn’t seem to be a big deal. We did get a new room. At this point we had to sleep with one eye open.
Stayed 1 night in Jan 2024
Response from General Manager on Mar 3, 2024
Dear Regina,Thank you for sharing your experience with us. We're deeply disappointed to learn about the inconvenience you faced, and these matters will promptly be addressed. Your comfort and peace of mind are paramount, and we assure you that we're continuously working to uphold our standards and regularly receive pest control service at our property to ensure this is not a concern. We hope to have the opportunity to restore your confidence in us during your next visit.

10/10 Excellent

beverly colleen

Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy off highway location. Adequate inside but rooms could be updated. Allows dogs so it works for us!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Linda,Thank you for taking the time to leave a review. We are grateful you enjoyed your stay. It warms our hearts that you were able to bring your pup along. We hope to welcome you back soon at Holiday Inn Express & Suites Hardeeville!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

lee

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So fare good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Lee,It was a delight hosting you at Holiday Inn Express & Suites Hardeeville, and we appreciate you taking the time to leave such an excellent rating! Anytime your travels point you back in our direction, we hope to be your first choice. You can count on us to continue meeting your expectations.

6/10 Okay

Lee, Blountville

Traveled with partner
Liked: Amenities
The property is under renovation and looks like it was done on the cheap.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Lee,We're sorry to hear about any disappointment in our accommodations during your visit. This is never the experience we want our guests to have and we'll be sure to discuss all of your comments internally. We hope you will consider giving us another chance in the future; we're confident we can impress you.

8/10 Good

Salvatore

Stayed 1 night in Jan 2024

6/10 Okay

John H.

Stayed 1 night in Jan 2024

8/10 Good

Michael

Traveled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Carrie

Clean and very friendly! Good breakfast!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Carrie,From our tasty breakfast and welcoming staff to our spotless accommodations, we are thrilled you had a superb stay with us at Holiday Inn Express & Suites Hardeeville. Hosting you again would be a treat, so please come back soon!

10/10 Excellent

Helene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le petit déjeuner était froid. L'insonorisation serait à améliorer.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Helene,Thank you for being our guest at Holiday Inn Express & Suites Hardeeville. While it was a pleasure to offer you a convenient breakfast, you can bet our culinary team will strive to keep our food items at the perfect temperature. We hope you'll stay with us again.

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is a little far from Savannah and is located in the middle of nothing. For one night stay was ok, breakfast more than enough and staff friendly.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Francisco,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff and tasty breakfast added to your experience. Our team is always happy to suggest things to do nearby or help arrange transportation. If you're in the area again, please come back to see us.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Floor in room had a lot of dust/pet fur
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Gary,Thanks so much for your review. We sincerely apologize for the lapse in cleanliness you experienced and want to assure you we've shared this feedback with our team. Hopefully, this was only a minor concern, and you were able to enjoy your overall stay! We'd love to welcome you back anytime.

8/10 Good

Elizabeth M

Liked: Cleanliness, staff & service, property conditions & facilities
Good for one night stay on our way to Florida
We only stayed one night. The hotel and staff were fine but the bed was very hard which we are not use to so that was disappointing. We both woke up sore from the bed being like concrete. On the upside, the free breakfast was good.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Elizabeth,Thanks for your feedback and for staying with us. We appreciate your compliments regarding our tasty breakfast and friendly service; however, please accept our apologies if our accommodations were not as expected. It was an honor having you stay with us, and we hope you will consider visiting us again.

10/10 Excellent

kimara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Allison

Stayed 1 night in Dec 2023

4/10 Poor

Sandra, Scarborough

Stayed 1 night in Dec 2023

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel easy on off from I 95. Decent area. Will have to drive about 10 miles for food other than fast food.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Edward,Thank you for taking the time to share your review! We're glad you found our location convenient and our area satisfactory. It was a pleasure to have you stay at Holiday Inn Express & Suites Hardeeville, and we hope to welcome you back again soon!

10/10 Excellent

Jaitra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient, a great value
Very comfortable stay in two rooms for a family of 6. The two adjacent rooms had two queens and a sofa bed in each! Very spacious and comfortable, with microwave and fridge in both rooms. Nearby restaurants are easy to get to, and staff is friendly and helpful. Our 4 teenage boys definitely did justice to the free breakfast buffet!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Jaitra,We take pride in offering clean, convenient accommodations at an affordable rate, so we're happy to hear you appreciated our efforts. It's also great to know that our friendly staff made you feel welcome and that your boys enjoyed breakfast. If your adventures bring you back to the area, please come see us again at Holiday Inn Express & Suites Hardeeville!

8/10 Good

A S

Traveled with family
Liked: Cleanliness, staff & service
it’s okay.. clean and fine.the room did smell like cigarettes when we walked in -& we asked for a non-smoking room
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Thanks so much for your review. We're glad to hear you appreciated our high standards of cleanliness, though we apologize for the odor you encountered and will be sure to share that feedback with the appropriate staff members. We'd love to welcome you back soon!

10/10 Excellent

Donna

Stayed 1 night in Dec 2023

4/10 Poor

Edward

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all we only just arrived and it is dark outside so I cannot tell you about the exterior of the property but the room is very nice and clean. However, we were not told about the $35 pet fee which I feel is pretty high and in my opinion it should have been mentioned when I booked the room. Evelyn Hughes
Stayed 1 night in Dec 2023
Response from Staff on Dec 13, 2023
I am so sorry that you were not made aware of our pet fee. It has remained the same for the past 10 years.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Robert,It was such a pleasure having you as our guest! We're thrilled our lovely accommodations were the highlight of your visit, and we appreciate you mentioning them to your fellow travelers. Thank you for your review, and we hope you return soon!

8/10 Good

John, Charlottesville

Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed one night but everything was great. No problems.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear John,Thank you for choosing to stay with us at Holiday Inn Express & Suites Hardeeville. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. If there was anything we could have done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope you'll choose us again in the future.

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Wayne,Our team enjoyed hosting you at Holiday Inn Express & Suites Hardeeville. It's great to read that you liked our convenient location. Please stay with us again next time you're in town.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to I-95 and relatively new
This was convenient to I-95 and the rooms were large. Our room included a refrigerator, microwave and coffee maker and had a large desk as well as lots of storage for luggage and other items. The beds were a little on the soft side and the water pressure was very low in both the sink and the shower. Our toilet also had an issue with running on and off throughout the night. I mentioned it to the front desk upon checkout and they said they would put in a maintenance request so I can't comment on the follow through with that. The breakfast was a typical free hotel breakfast - nothing special. The convenience was good but it was also located behind a busy convenience store. Overall, it was clean and I would probably stay there again.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Dear Lisa,It was our pleasure to host your stay at Holiday Inn Express & Suites Hardeeville. Thank you for spotlighting our spacious, well-equipped rooms, convenient location, and dedication to cleanliness. Your feedback remains vital to us, and we hope to welcome you back soon for an even better time.

6/10 Okay

Katherine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unlike many other Holiday Inn Express locations, this one did not have any gluten free muffins, bread, or cereals.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Mark,Thank you for your review. We're glad you chose to stay with us. However, it's disappointing to learn that we weren't able to meet your dietary requirements this time around. We'll certainly consider expanding our breakfast options to include gluten-free items. We hope to have the chance to serve you better in the future.

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the luggage bench and hooks. Good breakfast. Extra surprise when we came back from dinner- beer on ice, wine and snacks! Maybe it was a special occasion. Convenient. Room noisy that we could hear toilets and shower from room above us. Sounded like there was water in room.
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Stayed 1 night in Oct 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Stayed 1 night in Oct 2023

4/10 Poor

Carol

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floors and carpet need to be replaced and the rooms are worn even though sinks are new . It smelled of mold to me .
Stayed 1 night in Oct 2023
Response from General Manager on Oct 15, 2023
Dear Carol,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about the condition of the property. We'll look into your comments further, and we hope you'll allow us another chance to impress you.