Exterior

Reviews of Comfort Inn & Suites Harrisburg - Hershey West

2.5 out of 5
Comfort Inn & Suites Harrisburg - Hershey West
1001 Briarsdale Road, Harrisburg, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 275 out of 518 reviews" "
Rating 8 - Good. 150 out of 518 reviews" "
Rating 6 - Okay. 41 out of 518 reviews" "
Rating 4 - Poor. 22 out of 518 reviews" "
Rating 2 - Terrible. 30 out of 518 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Ximena

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Manager on May 21, 2024
Hello Ximena, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with more details about your stay so we can address any issues accordingly. Your comfort and satisfaction are our top priorities.

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
very clean, friendly staff.
Stayed 1 night in May 2024
Response from Manager on May 11, 2024
Hello Tara,We're thrilled to hear you found our hotel clean and our staff friendly. Your satisfaction is our top priority and we appreciate your positive feedback. Thank you for choosing to stay with us!

8/10 Good

marion

Traveled with family
Liked: Amenities
The GM was so nice and attentive to us. I highly recommend.
Stayed 1 night in May 2024
Response from Manager on May 13, 2024
Hello marion,We are delighted to hear that you had a positive experience with our General Manager. Guest satisfaction is our top priority, and we appreciate your recommendation. If you have any further feedback or requests, please do not hesitate to reach out to us.

4/10 Poor

Cindie

Disliked: Property conditions & facilities
Xxxxx
Stayed 1 night in May 2024
Response from Manager on May 11, 2024
Hello Cindie,We regret to hear about your experience and thank you for sharing your feedback. Your concerns will be forwarded to our management team for further review and improvement. We hope you will consider staying with us again in the future.

2/10 Terrible

Jennifer

No rooms available to fulfill reservation
Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Hello Jennifer,We apologize for any inconvenience you experienced. Please reach out to our management team for further assistance and ensure a seamless stay in the future. Thank you for your feedback and understanding.

6/10 Okay

Mayrita

Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Mayrita, We appreciate you choosing our hotel for your stay. If there were any aspects that did not meet your expectations, please feel free to reach out to us directly so we can address them accordingly. Your satisfaction is important to us.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicely kept Comfort Inns.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Peter,We strive to maintain high standards at our Comfort Inn. Your kind words are appreciated and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Glendon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and well kept.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Glendon,We are pleased to hear that you found our hotel nice and well maintained. Your feedback is greatly appreciated. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Jean-Luc, Langley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, very friendly staff. Really like this hotel. Will come back on my next road trip for sure
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Jean-Luc,We are delighted to hear that you enjoyed your stay with us and appreciated our clean rooms and friendly staff. It's wonderful to know that you plan on returning for your next road trip. We can't wait to welcome you back again soon!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite property when i am near hershey. Front desk always offers cookies and ice cream when I check in. Great location
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Scott,We appreciate your loyal patronage and love for our property. It's wonderful to hear you enjoy our warm welcome treats and find our location convenient. We look forward to welcoming you back on your next visit to the Hershey area.

8/10 Good

Frank

Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Frank,We are thrilled to hear you had a great stay with us! We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Andrew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great service.
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Andrew,We are delighted to hear that you enjoyed your stay with us and found our service to be excellent. Your kind words are truly appreciated and we hope to welcome you back again in the future.

10/10 Excellent

Jaimee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, rooms were clean and comfortable and breakfast had a good variety.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Jaimee,We are delighted to hear that you found our staff friendly, rooms clean and comfortable, and enjoyed the variety at our breakfast. Your positive feedback is greatly appreciated. We hope to welcome you back again soon for another enjoyable stay.

6/10 Okay

Jonathan

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room bathtub was broken, no soap refill and rug was dirty. Also found a few womans hair, we were all mans in that room. Breakfest was good, morning staff nice but night staff grumpy.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Jonathan, We appreciate your detailed feedback and will address the issues mentioned with our team. We're glad to hear you enjoyed breakfast and found the morning staff friendly. Please don't hesitate to reach out to our management for further assistance.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. It was clean, the staff was very friendly, everything was excellent.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Heather,We are thrilled to hear that you had such a wonderful experience at our hotel. Our team takes great pride in providing top-notch service and maintaining a clean environment for all our guests to enjoy. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Solid place for an overnight stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Jim,We appreciate your feedback on your recent stay with us. It's great to hear that you found our hotel suitable for an overnight visit. If you have any further comments or suggestions, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

2/10 Terrible

Noman

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very bad ,smell in room , front desk is good .
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Noman, We appreciate your feedback on the front desk service and note your comments about the room smell for future improvements. Please feel free to reach out to our management team directly to discuss your concerns further. Thank you.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations. Very comfortable beds with choice of pillows. Courteous staff. Delicious breakfast.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Nancy,It's wonderful to hear that you had a pleasant stay with us! We strive to provide a comfortable experience for all our guests and are thrilled you enjoyed our amenities like our cozy beds and breakfast options. Should you have any future stays planned, we look forward to welcoming you back.

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really friendly. Rooms were a nice size for a family of 5.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Rebecca,We are delighted to hear that you found our staff friendly and our rooms spacious for your family. Your feedback is truly appreciated. Thank you for choosing to stay with us!

8/10 Good

Shannyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Shannyn, We appreciate your feedback and regret to hear about your experience with our hotel. Your comments have been noted for our team's review and improvement. Please feel free to reach out to our management to discuss your concerns further. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to dining and was only about 10 minutes very easy drive to the Farm Show Complex. Excellent breakfast.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Joyce,We are pleased you found our location convenient and enjoyed our breakfast offerings. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Mason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Highly recommend!
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Mason,We are thrilled to hear that our staff met your expectations. Thank you for recommending our hotel. Your satisfaction is our top priority and we hope to welcome you back in the future for another great stay!

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Charisse,We are pleased to hear that you had a positive experience at our hotel. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Jason

Stayed 3 nights in Feb 2024
Response from Manager on Mar 15, 2024
Hello Jason,We are amped to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

6/10 Okay

Elizabeth

Disliked: Property conditions & facilities
The rooms are a little run down. It is acceptable.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Elizabeth,Thank you for sharing your feedback with us. We appreciate your understanding and will make sure to pass on your comments for consideration. Please feel free to reach out to our management for any further assistance.

2/10 Terrible

LAWRENCE

Traveled with family
Disliked: Staff & service, amenities
not a quiet place at all, breakfast was not ready at 630 and no staff around at all
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello LAWRENCE, We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable; it helps us improve our services. We encourage you to reach out to our management team to discuss your concerns further. Thank you for sharing your feedback with us.

8/10 Good

RAYNALD

Liked: Cleanliness, staff & service, property conditions & facilities
For a short stay...perferct
Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello RAYNALD, We are delighted to hear you had a satisfactory stay with us. Our team aims to provide a comfortable and enjoyable experience for all our guests. Should you have any further feedback or questions, please feel free to reach out to our management team directly. Your satisfaction is our priority.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean and room is too! Room rate was good. Manage was very friendly and engaging!
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Joseph,We're delighted to hear that you enjoyed our clean property, affordable room rates, and friendly manager during your stay. We strive to provide exceptional service to all our guests, and your kind words are truly appreciated. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the fact that the beds are very comfortable and the mattresses are not so deep making it easier for someone who is 5'2" with arthritis. I would highly recommend this property.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Carol,We are delighted to hear that you found our beds comfortable and suitable for your needs. Thank you for recommending our property. We look forward to welcoming you back in the future.

4/10 Poor

Kristen

Disliked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Kristen, We're sorry to hear you did not fully enjoy your stay. Please feel free to contact us directly to discuss any aspects that could have been improved. We value your input and would like the opportunity to address your concerns.

2/10 Terrible

Keshia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking was terrible, we walked into our room and couldn't get the door opened because the floor has huge bubble in the center of the floor, Volume didn't work on the TV, light in the bathroom didn't work and strobed causing myself and others with instant headaches, chipped paint everywhere and black hairs all over the toilet and pubes all over the tub. It's not like we could just get another hotel anywhere else because of the event over the weekend. Will not recommend anyone to stay at your hotel
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Keshia, We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will address these concerns with our team for improvement. We value all guest comments as they help us enhance our services.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Very nice and clean. Friendly staff. Only bad I can say, the beds to me were not comfortable, but that would not keep me from staying again.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello Andrew,Thank you for sharing your experience with us! We appreciate your kind words about our cleanliness and friendly staff. We value your feedback regarding the beds and will take it into consideration for future improvements. We hope to welcome you back for another stay in the future.

8/10 Good

Alex, Laguna Hills

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Alex, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

April

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello April,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or if there is anything we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michel en route
Very comfortable stop for a night
Stayed 1 night in Jan 2024
Response from Manager on Feb 15, 2024
Hello Michel,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found your stay comfortable. We strive to provide a pleasant experience for all our guests and we appreciate your feedback. Should you have any future travel plans, we would be honored to welcome you back.

4/10 Poor

Verified traveler

Business traveler
Liked: Room comfort
Room walls were craked in many areas, not sure why but didn’t expect to see that. Went out for dinner and upon return entire lot full except one premier member parking spot. Street parking didn't seem to be an option due to the area so parked in the premier spot even though not having that status. Lot was very small and hotel main entrance in an awkward spot. Seems they just stuck the hotel on that property so it fit without thoroughly planning convenient pedestrian and traffic flows and issues. In the morning there was barely warm water for showers
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. The condition of our rooms is important to us, and we apologize for any cracks in the walls you encountered. We appreciate your understanding regarding the parking situation and the limitations of our lot. We have taken note of your concerns regarding pedestrian and traffic flows. Regarding the water temperature, we apologize for any discomfort caused and will look into this matter further. Your feedback is invaluable to us as we strive to improve the guest experience.

10/10 Excellent

Paul

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Property and rooms were immaculate. Easy check in and friendly staff, close to everything.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Paul,Thank you for taking the time to share your positive experience with us! We appreciate your kind words about our well-maintained property, pristine rooms, efficient check-in process, and friendly staff. It is wonderful to know that our convenient location met your expectations. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Wrong type of room given
We were given the wrong type of room, at first. Then once we got hotels.com involved we were given an additional room. Before we got hotels.com involved, the hotel said they had no additional rooms and no rooms of the type we reserved on this site.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Dear Guest, Thank you for sharing your feedback. We apologize for any inconvenience you experienced with your room type. Our team always strives to provide the best accommodations based on availability. We appreciate your patience and are glad that hotels.com was able to assist in finding an additional room for you. If you have any further concerns, please contact our management directly. We value your feedback and hope to welcome you back in the future.

6/10 Okay

Steve

There was no hot water for showers early in the morning
Stayed 2 nights in Feb 2024
Response from Manager on Feb 13, 2024
Hello Steve, We apologize for any inconvenience caused during your stay. Our team will investigate the issue to ensure a prompt resolution. Thank you for bringing this to our attention.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
,
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Michael,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

10/10 Excellent

Jesse

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 2 nights in Feb 2024
Response from Manager on Feb 6, 2024
Hello Jesse,Thank you for sharing the wonderful rating about your experience here with us. We are happy to know that our service was a perfect 45. With that we hope to have the pleasure of hosting you again soon.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities
Loved the ice cream sandwiches. The floor in the room is heaving upward. The lightbulb in the bathroom was flickering.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello lisa,Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our delicious ice cream sandwiches. We apologize for any inconvenience you may have experienced with the condition of the floor in your room and the flickering lightbulb in the bathroom. Our team has been notified and will address these matters promptly to ensure a better experience for our future guests.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Mark,Thank you for choosing to stay with us! We're delighted to hear that you had an excellent experience during your time at our hotel. If there is anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Harry

Traveled with partner
Close to the Pa farm show
Stayed 2 nights in Jan 2024
Response from Manager on Jan 18, 2024
Hello Harry,Thank you for choosing to stay at our hotel near the Pa Farm Show. We apologize if your experience did not meet your expectations. We value your feedback and will use it to enhance our services. We encourage you to contact our management directly to address any specific concerns you may have.

10/10 Excellent

Peter

Traveled with group
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Peter,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We hope to welcome you back soon for another memorable stay.

2/10 Terrible

Rachel

Traveled with family
Liked: Cleanliness
People congregated in another room and were super loud until 4am!! Also couldn’t block the light from the window at night. Had to wait to check-in until the housekeeping lady found someone to check me in (who apparently decided to leave the premises for a break). The housekeeping ladies were great, however, and the room and breakfast area was very clean. Based on all the issues, though, I will not stay at this hotel again.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Rachel, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by noise disturbances. Our team strives to maintain a peaceful environment for all our guests and we're sorry this fell short during your stay. We appreciate your compliments on the cleanliness of the room and breakfast area. We value your feedback and will use it to improve our services. We hope you reconsider and give us another chance in the future.

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful
Stayed 3 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Janice,Thank you for your kind words about our friendly and helpful staff! We appreciate your positive feedback and it was a pleasure to have you stay with us. We strive to provide excellent service to all our guests and we're glad we were able to meet your expectations. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Aime

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed while passing through town. Hotel is at an exit with alot of food and store items. Overall it was very clean, and everyone was really nice. Breakfast was great in the morning as well. Room was clean, no complaints.
Response from Manager on Jan 13, 2024
Hello Aime,Thank you for choosing our hotel for your recent stay and taking the time to share your positive feedback! We're delighted to hear that you found our property to be clean and our staff to be friendly. It's great to know that you enjoyed our delicious breakfast as well. We appreciate your kind words and hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well run. Main entrance is not marked with no parking next to it.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Marie,Thank you for your feedback and positive comments about our clean and well-run hotel. We appreciate your suggestion regarding better signage for our main entrance and will take it into consideration as we continuously strive to enhance our guests' experience.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were even offered Ice cream and cookies at check in
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Robert,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our complimentary ice cream and cookies at check-in. We strive to provide exceptional guest experiences and we hope to welcome you back in the future for another enjoyable stay.