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Reviews of Holiday Inn Helsinki West- Ruoholahti, an IHG Hotel

4 out of 5
Holiday Inn Helsinki West- Ruoholahti, an IHG Hotel
Sulhasenkuja 3, Helsinki

Reviews

8.8

Excellent

Rating 10 - Excellent. 421 out of 1000 reviews" "
Rating 8 - Good. 485 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 3 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Armi Hatakka, general manager on Nov 12, 2023
Dear guest Leonardo, Thank you so much for your stay and for your wonderful review as well showing how much you appreciate the staff and their service. I'm truly happy to share the great news with all our team members as well and thank them for you. Warm welcome back again. Kind regards,

8/10 Good

Emmanouil

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Armi Hatakka, general manager on Oct 15, 2023
Dear guest Emmanouil, Thank you for your stay and for your very kind review as well. Warm welcome back again. Kind regards,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with amazing breakfast! A short metro ride from the city but easily accessible.
Stayed 3 nights in Sep 2023
Response from Armi Hatakka, general manager on Sep 24, 2023
Dear guest Sandra, Thank you for your stay and for your wonderful review as well. I'm so happy to share your regards to all our team members as well in order to thank them all for you. Warm welcome back again. Kind regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Armi Hatakka, general manager on Sep 17, 2023
Dear guest, Thank you for your stay and for your amazing review as well which I'm truly happy to share with all our team members in order to thank them all for you. Warm welcome back again. Kind regards,

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs at the front desk are all very friendly, welcoming, helpful and supportive~
Stayed 4 nights in Aug 2023
Response from Armi Hatakka, general manager on Aug 31, 2023
Dear guest Bo, Thank you for your stay and for your most kind and wonderful feedback as well. I'm so happy to share this with all our team members as well in order to thank them for you. Warm welcome back again. Kind regards,

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Great Buffett breakfast
Stayed 4 nights in Aug 2023
Response from Jyri S, Front Office Manager on Aug 7, 2023
Dear Micah,Thank you for staying with us at Holiday Inn Helsinki West Ruoholahti!Thank you for your great review - it is great that you enjoyed our buffet breakfast. I will share this with my colleagues. Have a great day!Best Regards,Jyri S, Front Office ManagerHoliday Inn Helsinki West Ruoholahti

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Armi Hatakka, general manager on Jul 24, 2023
Dear guest Mariah, Thank you for your stay and for your amazing review as well showing how much you have enjoyed your stay this time. I'm so very happy to pass your fantastic regards to all our team members as well in order to thank them for you also. Warm welcome back again. Kind regards,

10/10 Excellent

Gertrude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Stayed 3 nights in Jul 2023
Response from Armi Hatakka, general manager on Jul 24, 2023
Dear gust Gertrude, Thank you for your stay and for your amazing review as well showing how much you have enjoyed your stay this time. I'm so very happy to pass your fantastic regards to all our team members as well in order to thank them for you also. Warm welcome back again. Kind regards,

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Jul 2023
Response from Armi Hatakka, general manager on Jul 17, 2023
Dear guest George, Thank you for your stay and for your wonderful review as well showing how much you have enjoyed your stay this time. I'm really happy to thank all our team members for you too. Warm welcome back again. Kind regards,

10/10 Excellent

Gertrude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Everything was wonderful. The front desk folks were amazing and went far and above what was expected! The metro location was a quiet near the hotel.
Stayed 4 nights in Jul 2023
Response from Armi Hatakka, general manager on Jul 16, 2023
Dear guest Gertdude, Thank you for your stay and for your most kind and wonderful feedback as well showing how much you enjoyed the service and the staff behind it as well. What a great joy it is for me to thank all our team members for you as well and make their day. Warm welcome back again. Kindest regards,

10/10 Excellent

Glory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Armi Hatakka, general manager on Jun 26, 2023
Dear guest Glory, thank you for your stay and for your amazing review showing how much you have enjoyed your stay this time. I'm truly happy to thank all our team members for you too and make their day as well. Warm welcome back again. Kindest regards,

10/10 Excellent

Rajasekhar

Traveled with family
Liked: Staff & service
We mistakenly booked the City center Holiday Inn instead of Airport one; Melissa the receptionist was very friendly and understanding and helped us make the switch to the Airport one.
Stayed 1 night in Feb 2023
Response from Armi Hatakka, general manager on Mar 6, 2023
Dear guest Rajasekhar, Thank you for your stay and for for your very fine feedback as well. Mistakes do happen and it is lovely to hear that we were able to solve the case smoothly. I'm happy to thank our team member for you as well. Warm welcome back again. Kind regards,

8/10 Good

Faisal

Stayed 3 nights in Feb 2023
Response from Armi Hatakka, general manager on Feb 13, 2023
Dear guest Faisal, Thank you for your stay and for your kind review. Hoping to meet all your expectations even better in the future. Warm welcome back again. Kind regards,

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always super friendly. Meals are freshly cooked and served with a smile.
Response from Armi Hatakka, general manager on Jan 12, 2023
Dear guest Kevin, Thank you for your stay and for your fabulous feedback pointing out our super service with friendly manners and smiling faces. It is such a great joy for me to thank all our team members for you too and make their day as well. Warm welcome back again. Kindest regards,

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room and bathroom. Lighting was great, I felt very comfortable inside the room and in the restaurant.
Response from Armi Hatakka, general manager on Dec 22, 2022
Dear guest Carol. Thank you so much for your stay and for your wonderful feedback as well showing how much you have enjoyed your stay this time as well. It is such a great joy to thank all our team members for you too. Warm welcome back again. Kind regards.

8/10 Good

Faisal

Stayed 6 nights in Nov 2022
Response from Armi Hatakka, general manager on Dec 10, 2022
Dear guest Faisal, Thank you for your stay and for your kind review as well. Warm welcome back again. Kind regards,

10/10 Excellent

Ziyan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Armi Hatakka, general manager on Nov 27, 2022
Dear guest Ziyan, Thank you for your stay and for your most kind and wonderful review. What a great joy it is for all of us to hear how much you have enjoyed your stay this time. I'm really happy to thank all our team members for you as well. Warm welcome back again. Kind regards,

10/10 Excellent

Tim, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great park across and basic shopping mall with metro and tram. Convenient to stay)
Stayed 4 nights in Sep 2022
Response from Armi Hatakka, general manager on Sep 15, 2022
Dear guest Tim. Thank you for your stay and for your fabulous feedback as well showing how much you have enjoyed your stay this time and for sharing this with all of us too. I'm so happy to share this with all our team members as well for you. Warm welcome back again.

10/10 Excellent

Raghuram

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel close to businesses and Metro
Stayed 3 nights in Sep 2022
Response from Armi Hatakka, general manager on Sep 12, 2022
Dear guest Raghuram, Thank you for your stay and for your fabulous feedback as well showing how much you have enjoyed your stay with us this time. I'm truly honored and happy to share this with all our team members as well and thank them all for you. Warm welcome back again. Kindest regards,

8/10 Good

David

Stayed 2 nights in Sep 2022
Response from Armi Hatakka, general manager on Sep 12, 2022
Dear guest David, Thank you for your stay and for your very kind review which I'm happy to share with our team too. Warm welcome back again. Kind regards,

10/10 Excellent

Heli

Stayed 1 night in Aug 2022
Response from Armi Hatakka, hotellinjohtaja on Sep 4, 2022
Hyvä vieraamme Heli, lämmin kiitos teille vierailustanne sekä aivan todella ihanasta palautteestanne. On upeaa saada huomata, kuinka hyvin olette viihtyneet luonamme tällä kertaa. Saankin ilon kiittää koko henkilökuntaammekin puolestanne. Lämpimästi tervetuloa myös uudelleen. Kiitollisin ja ystävällisin terveisin,

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Lovely location
Stayed 2 nights in Aug 2022
Response from Armi Hatakka, general manager on Sep 4, 2022
Dear guest, Thank you for your stay and for your kind feedback. Warm welcome back again. Kind regards,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend 10/10
Good sized room and very clean throughout the hotel. The breakfast had a great selection of food for all dietary requirements.
Stayed 6 nights in Aug 2022
Response from Armi Hatakka, general manager on Aug 23, 2022
Dear guest Samuel, Thank you for your stay and for your most kind feedback as well pointing out the cleanliness and the vast breakfast as well. What a joy it is to hear how much you enjoyed your stay. Warm welcome back again. Kind regards,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet room
Holiday Inn Helsinki West- Ruoholahti Enjoyed a 4 night stay mainly to watch the UEFA Supercup match. Was given room 807 on the 8th floor, what a fantastic view over the water, park and in the distance could see the Olympic Stadium Tower. The room was very comfortable, nice comfortable double bed, large tv, fridge, usual kettle, ironing items, digital safe and slippers/housecoats. I plugged in my Amazon firestick to the hdmi port on the tv so then had access to Netflix/Amazon video etc The wifi was very strong. Breakfast in the morning was plentiful with a good selection of items, the morning after the uefa match myself and I think many others slept in, I went down at 0930 and was difficult to find a seat for breakfast however the staff working done a fantastic job in clearing tables and keeping fresh food available, big well done to them! Hotel location is just out of the main area but only two stops on the metro and your in the main train station, or the bus outside take you in too. Outside the hotel there’s always been plenty of these e-scooters which are handy to ride to the metro station or for me to hesburger! There’s also a small supermarket across from the hotel for stocking up snacks etc For transportation I downloaded the HSL app so bought tickets using the app, also I used Uber/Bolt apps for taxis. If you use Bolt then use my referral “RONNIEKPZ” I used bolt from the hotel to the airport and cost was €25 that was because I was a new user.
Stayed 4 nights in Aug 2022
Response from Armi Hatakka, general manager on Aug 23, 2022
Dear guest Ronald, Thank you for your stay and for taking the time to tell me about your fabulous experience at Holiday Inn HELSINKI - WEST RUOHOLAHTI.I do thank you so much for taking this time to share your highly valued opinion and pointing out the high value of the service minded employees that really do care. I’m very proud and honored to pass your fantastic regards to all of our staff members as well and let them know how much you value the service provided and want to share it as well.Warm welcome back again soon.

8/10 Good

Adelov

Stayed 1 night in Jul 2022
Response from Armi Hatakka, general manager on Jul 31, 2022
Dear guest Adelov, Thank you for your stay and for your nice feedback as well. Warm welcome back again. Hoping to serve you even better then. Kind regards,

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheerful staff, nice room and evening meal tasted great.
Stayed 2 nights in Jul 2022
Response from Armi Hatakka, general manager on Jul 20, 2022
Dear guest Kevin, thank you so much for your stay and for your amazing review as well. Such a happy news and I'm so happy to thank all our team members for you too. Warm welcome back again. Kindest regards,

10/10 Excellent

Sigurdur

Stayed 3 nights in Jun 2022
Response from Armi Hatakka, general manager on Jun 23, 2022
Dear guest Sigurdur, Thank you for your stay and for your fabulous feedback as well. What a great joy it is to all of us to hear how much you enjoyed your stay this time. Warm welcome back again. Kind regards,

8/10 Good

Taksi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel a short taxi ride from the city centre
Stayed 3 nights in Jun 2022
Response from Armi Hatakka, General manager on Jun 19, 2022
Dear guest Jeff, Thank you for your stay and for your very kind feedback as well. What a joy it is for me to thank our team members for you too. Warm welcome back again. Kind regards,

10/10 Excellent

Ardakan

Stayed 1 night in Jun 2022
Response from Armi Hatakka, general manager on Jun 7, 2022
Dear guest Ardakan, Thank you so much for your stay and for your amazing feedback showing how much you enjoyed your stay with us this time. I'm so very happy to thank all our team members for you too and make their day. Warm welcome back again. Kindest regards,

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The agent at the front desk was a woman of many talents! Bar keep, delivered a fan to our room within minutes of the request and saved us from getting locked in the laundry room!!!! The property was wonderful and that was the second full week I’ve stayed there! I will continue to do so next time I visit too! It is conveniently close to the metro and 24 hour grocery store and some fast food restaurants.
Stayed 7 nights in May 2022
Response from Armi Hatakka, general manager on Jun 9, 2022
Dear guest joseph, Thank you so very much for your stay and for your amazing feedback as well pointing out the super lady at our reception. I'm so happy to thank her and the whole team for you as well. Warm welcome back again. Kindest regards,

10/10 Excellent

Ming Haur

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service. Very clean hotel room
Stayed 3 nights in May 2022
Response from Armi Hatakka, general manager on Jun 9, 2022
Dear guest Ming Haur, Thank you for your stay and for your fantastic feedback as well. I'm truly happy to thank all our lovely team members for you as well. Warm welcome back again. Kindest regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. A very nice bar area and very friendly staff
Stayed 1 night in May 2022
Response from Armi Hatakka, general manager on Jun 14, 2022
Dear guest Andrew, Thank you so much for your stay and for your most kind feedback as well. It is so lovely to hear how much you have enjoyed your stay this time. I have a great pleasure to thank all our team members for you too. Warm welcome back again soon. Kind regards,

10/10 Excellent

martin

Stayed 2 nights in May 2022
Response from Armi Hatakka, general manager on May 24, 2022
Dear guest Martin, Thank you so much for your stay and for your kind feedback as well. It is such a great news to hear how much you enjoyed your stay and want to share it as well. I'm so happy to thank all our team members for you as well. Warm welcome back again. Kindest regards,

8/10 Good

Patrick

Stayed 3 nights in May 2022
Response from Armi Hatakka, general manager on May 11, 2022
Dear guest Patrick, Thank you for your kind feedback. Warm welcome back again. Hoping to serve you even better then. Kindest regards,

8/10 Good

Anji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in May 2022
Response from Armi Hatakka, general manager on May 11, 2022
Dear guest Anji, Thank you for your kind feedback. Warm welcome back again. Hoping to serve you even better then. Kindest regards,

10/10 Excellent

Adam

Stayed 1 night in Apr 2022
Response from Armi Hatakka, general manager on Apr 9, 2022
Dear guest Adam, thank you for your stay and for your fabulous feedback. It is such a delight to hear that you really enjoyed your stay with us this time. I'm so very happy to thank all our team members for you as well. Warm welcome back again. Kindest regards,

10/10 Excellent

Simona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 2 nights in Mar 2022
Response from Armi Hatakka, GM on Mar 21, 2022
Dear guest Simona, Thank you so much for your stay and for your amazing feedback as well. What a joy it is for me to thank all our team members for you as well and make their day too. Warm welcome back again. Kindest regards,

10/10 Excellent

Horia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Armi Hatakka, general manager on Dec 12, 2021
Dear guest Horia, Thank you for your stay and for your amazing feedback. Warm welcome back again. Kindest regards,

8/10 Good

Jens

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021
Response from Armi Hatakka, general manager on Dec 3, 2021
Dear Jens, Thank you for your stay and for your nice feedback. Warm welcome back again. Kindest regards,

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Armi Hatakka, general manager on Nov 23, 2021
Dear Ronald, Thank you for your stay and for your amazing review as well. What a joy to hear that you really have enjoyed your stay with us. Warm welcome back again. Kindest regards,

8/10 Good

Afshin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2021
Response from Armi Hatakka, general manager on Nov 15, 2021
Dear guest Afshin, Thank you for your stay and for your kind feedback. Warm welcome back again. Kindest regards,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value
What a great modern hotel. The place was so clean. The staff was very helpful. The breakfast was off the charts. I would go back.
Stayed 6 nights in Oct 2021
Response from Armi Hatakka, general manager on Nov 4, 2021
Dear Ryan, thank you so much for your stay and for your amazing feedback. I'm so happy to be able to thank all our team members for you and make their day too. Warm welcome back again soon. Kindest regards,

10/10 Excellent

kirk

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean room, great staff, amazing city
Stayed 1 night in Nov 2021
Response from Armi Hatakka, general manager on Nov 4, 2021
Dear kirk, thank you so much for your stay and for this wonderful feedback. It is such a great pleasure to thank our staff for you and let them enjoy the job well done too. Warm welcome back again soon. Best regards,

10/10 Excellent

sahar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Armi Hatakka, hotellinjohtaja on Oct 25, 2021
Dear sahar, Thank you for your stay and for your wonderful feedback. Happy to thank all our team members for you as well. Warm welcome back again soon. Kindest regards,

10/10 Excellent

Barry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Armi Hatakka, general manager on Mar 8, 2020
Dear guest Barry, Thank you for your stay and for your amazing feedback. I'm so very happy to be able to thank all our team members for you and make their day shine again. Warm welcome back again soon. Kindest regards,

10/10 Excellent

Elmar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Armi Hatakka, general manager on Feb 19, 2020
Dear guest Elmar, Thank you for your stay and for your amazing feedback which I'm so happy to share with all our team members as well. Warm welcome back again. Kindest regards,

10/10 Excellent

Aurelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Armi Hatakka, general manager on Jan 25, 2020
Dear guest Aurelio, Thank you for your stay and for your amazing feedback. It is truly a great pleasure to hear that you really enjoyed your stay this time and that our team members were there for you all the way in providing a great and memorable service. Warm welcome back again. Kindest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean and newly renovated. Very good value for the money paid.
Stayed 1 night in Jan 2020
Response from Armi Hatakka, general manager on Jan 22, 2020
Dear guest, Thank you for your stay and for fabulous feedback which I'm happy to share with our teams as well and at the same time I have a great opportunity to thank then for you as well. It is such a great news to hear that you really enjoyed our new Open Lobby look and felt having value for your money at all respects as well. Warm welcome back again. Kindest regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, well located, fair price. Excellent breakfast.
Stayed 1 night in Jan 2020
Response from Armi Hatakka, general manager on Jan 15, 2020
Dear guest, Thank you for your fantastic feedback. I'm so proud to pass your regards to all our team members and thank them for you as well. Warm welcone back again. KIndest regards,