Above Average Customer Service
Posted Aug 27, 2014
Greeted at the door, cups of Iced Tea for whilst we were doing the check in process. We asked a question about an opening window, or balcony on the room we had booked to discover that our original room did not have a window - when we expressed our concern we were immediately offered the choice of an upgrade (we had picked a very cheap rate) and were shown to both rooms so could decide which one we wanted - we took the upgrade to the balcony room and chose to share a bed as that was the only way we could get to a bigger room. The buffet breakfasts were excellent. We had a few difficulties with communication with some staff, but they were still very helpful and always pleasant. Helped us book a private car to go to some sites we wanted to see. The best service actually came after we had checked out! We were being picked up for our train transfer at 6.30 and checked out, went to have some lunch with our group and I ended up passing out in the street as I had caught some virus. We saw a doctor and was told I needed to rest, went back to the Hotel and was just going to wait in foyer for transfer, but they actually put me in a room that had been stripped but not yet made up. The staff helped get me to the room, ensured I was put to bed, provided extra water etc and called us when our transfer arrived. There was no extra charges or anything made, they were extremely helpful and very concerned to make sure I was ok.