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Reviews of Somerset Feliz Ho Chi Minh City

4 out of 5
Somerset Feliz Ho Chi Minh City
No. 1 Tran Van Dang Street, Thanh My Loi Ward, Thu Duc City, Ho Chi Minh City

Reviews

10

Exceptional

Rating 10 - Excellent. 13 out of 14 reviews" "
Rating 8 - Good. 1 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.6/10

Cleanliness

8.0/10

Amenities

9.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Sidney, Tustin Ranch

Liked: Cleanliness, property conditions & facilities
Unit had an extremely cheap mattress, no sheets, bed was so hard that I could not sleep. no coffee cups or glass to drink from and had problems accessing the room due to elevator issues.
Stayed 3 nights in Apr 2024
Response from Doan Xuan Son Guest Service Manager on May 7, 2024
Dear Mr.Sidney, Thank you for your comments. We are sorry to hear about your experience at Somerset Feliz HCMC We value your feedback, as it helps us make improvements to enhance our guests’ overall stay at the property. We will share your feedback anonymously, as you have requested, with the Residence Manager to take specific actions for improvements. Should any of my colleagues from the property approach you regarding your feedback, it would be purely coincidental, as they may have concluded earlier incidents. Meanwhile, should you require further assistance, please email us at this address. We will be glad to assist you.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
The complex was in excellent order. The staff were amazing. Daily room service. A great place to stay.
Stayed 4 nights in Mar 2024
Response from Doan Xuan Son - Guest Service Manager on Mar 26, 2024
Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. Anything to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again.

10/10 Excellent

Bui

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Doan Xuan Son - Guest Service Manager on Jun 12, 2023
Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.

10/10 Excellent

Christopher

Stayed 5 nights in Mar 2023
Response from Doan Xuan Son - Guest Service Manager on May 7, 2024
Thank you for the review and feedback on your stay, We are all delighted that you have enjoyed your stay with us. Anything to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again.

10/10 Excellent

Sheryl

Response from Doan Xuan Son - Guest Service Manager on Nov 21, 2023
Thank you for the review and feedback on your stay, we are all delighted that you have enjoyed your stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.

10/10 Excellent

YOUNG SAM

Stayed 5 nights in Oct 2022
Response from Le Quynh Nhu|Guest Service Manager on Dec 2, 2022
Thank you for leaving an excellence score rating for Somerset Feliz Ho Chi Minh City, we have delighted that you have enjoyed the stay with us. We looking forward to welcoming you back soon.Kind regards,Le Quynh NhuGuest Service Manager

10/10 Excellent

JON

Liked: Cleanliness, room comfort
Stayed 22 nights in Dec 2023
Response from Doan Xuan Son - Guest Service Manager on Jan 1, 2024
Thank you for the review and feedback on your stay, we are all delighted that you have enjoyed your stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.

10/10 Excellent

Ilsang

Stayed 5 nights in Nov 2023
Response from Doan Xuan Son - Guest Service Manager on Nov 21, 2023
Thank you for the review and feedback on your stay, we are all delighted that you have enjoyed your stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.

10/10 Excellent

Sunho

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Doan Xuan Son - Guest Service Manager on Sep 6, 2023
Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.

10/10 Excellent

Sunho

Stayed 2 nights in Aug 2023
Response from Doan Xuan Son - Guest Service Manager on Sep 6, 2023
Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.

10/10 Excellent

ChiWing

Traveled with group
Liked: Cleanliness, room comfort
酒店地址比較難確認
每次出入用的士時，司機都很難找到正確酒店方向
Stayed 8 nights in Mar 2023
Response from Doan Xuan Son - Guest service manager on Mar 30, 2023
Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.

10/10 Excellent

Wai Hung

Traveled with family
Liked: Cleanliness, room comfort
Exceptional hotel
Very helpful staff. The room was clean and comfortable.
Stayed 3 nights in Jan 2023
Response from Doan Xuan Son - Guest Service Manager on Mar 3, 2023
Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.

10/10 Excellent

Myungho

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
높은 아파트단지 내 숙소. 1층에 서머셋 펠리즈 카운터가있다. 1군에서 차로 약20분 거리이다. 숙소는 아주아주 좋다. 모든게 완벽하다. 편의점도 있고 미용실과 마사지,식당도 있다.특히 수영장이 매우 훌륭하다.3-A층에서 연결된다.우리가족은 잠시 쇼핑한거 이외에 대부분 편하게 놀았다. 아침식사는 쿠폰을 주는데(신청한경우) 한장당 15만동 으로 1층 스타벅스에서 음료와 빵종류를 살수있다. 초과하면 추가지불도 된다. 길건너 페밀리마트가 좋다. 옆 마트는 좀 고급 식자재 전문 느낌이다. 앞으로 자주 이용할 생각이다
Response from Doan Xuan Son|Guest Service Manager on Feb 3, 2023
Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon. Kindest regards,

10/10 Excellent

Sunho

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Doan Xuan Son|Guest Service Manager on Feb 3, 2023
Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon. Kindest regards,