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Reviews of Hoi An Coco River Resort & Spa

4 out of 5
Hoi An Coco River Resort & Spa
999 Tran Nhan Tong Street, Cam Thanh Village, Hoi An, Quang Nam

Reviews

9.2

Wonderful

Rating 10 - Excellent. 94 out of 156 reviews" "
Rating 8 - Good. 50 out of 156 reviews" "
Rating 6 - Okay. 10 out of 156 reviews" "
Rating 4 - Poor. 1 out of 156 reviews" "
Rating 2 - Terrible. 1 out of 156 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It didn’t live up to the advertisement
Stayed 5 nights in Feb 2023

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful in every aspect of our journey.
Stayed 10 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Facade is uninviting, and it is a good 4.5 K from busy Hoi An. Inside the rooms are a little dated, but clean and comfortable. Staff only too willing to please. It’s decent value for money, but you won’t be wowed. Very good shuttle service necessary given distance from town.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view, would stay again
Enjoyable stay. Beautiful river view. Used laundry service after a long trek in Phong Nha - amazed by how fresh our clothes was after cleaning. Would stay again
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, lovely food. and shuttle to town was great
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Love the place and staff. Very clean and quiet and beautiful. My only downside is location. It's a bit far from anything if you just want to wall out and explore. But they do have a shuttle that brings you the the beach or to downtown so it's easy to get there.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel we loved the the location very quiet on the river ....the staff were very helpful and pleasant ....especially Jack ..!!! .rooms were large and very comfortable beds ...WiFi needs to improve and also breakfast dishes need to be hotter .....overall a really good stay didn’t want to leave ...
Stayed 8 nights in Mar 2019
Response from Ethan(Mr.)-front office manager on Mar 14, 2019
Dear Writer, Many thanks for voting us as:" we spend wonderful time^^ ". Jack & Our "Coco" TEAM felt very encouraged & motivated with your very Excellent reviews us on the Expedia. We trust that other travelers will find your comments helpful when looking for an appropriate accommodation in Hoian. We do hope to see you again in the near future and we appreciate you taking the time to share your experiences on social media. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very special time here. Location was great because it’s a few minutes out of town, is quiet and the perfect place to rejuvenate before heading back Into the crazy hustle and bustle of Hoi An’s town centre. Free shuttle to town or locals beach. Staff are amazing, very hospitable. Rooms spotless, food good, views of the lake so peaceful and breathtaking.
Stayed 7 nights in Feb 2019
Response from Ethan(Mr.)-front office manager on Feb 25, 2019
Dear Writer, We are delighted that your stay with us has resulted in so many amazing memories, thank you very much for choosing Hoian Coco River Resort & Spa whilst visiting this quiet destination. We trust that other travelers will find your comments helpful when looking for an appropriate accommodation in Hoian. We do hope to see you again in the near future and we appreciate you taking the time to share your experiences on social media.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The rooms and location are lovely. Simple things that could make the stay more pleasant are; Better poolside service - Beer bottles were left poolside overnight. We often had to request towels at the pool. Despite staff having nothing to do at the restaurant next to the pool no one ever came to see if you wanted any food or drinks. More attentive staff at the restaurant- flys would often be all over the fruit at breakfast and the staff didn’t have the initiative to cover the fruit or turn on the fans without prompting. We ate lunch and dinner at the restaurant for a couple of days as we had a sick child. It was disappointing to wait for such a long time for basic food (half an hour for sandwiches). The food was also overpriced and not particularly good. The shuttle is convenient but stops at two other hotels along the way, so allow half an hour to get to the old town this way. Still a comfortable place to stay away from the busy old town and with a few minor improvements it could be an excellent choice.
Stayed 6 nights in Jan 2019
Response from Reservation Dept on Jan 22, 2019
Dear Guest, On behalf of the Hoian Coco River Resort I would like to thank you for taking the time to review us on Expedia and I am pleased to learn that you were so impressed by the hospitable staff and relaxed environment. We really appreciate your constructive feedback and will rectify whatever issue you mentioned . We are lookong forward to welcoming you again soon Best Regards,

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice with all the basic facilities and right next to the river. No complains whatsoever about the accommodation as it was more than what we expected. I did however pay extra to have my room upgraded as there was less privacy in our original room. However what made this whole stay a memorable one was due to the fact that their guest relations manager ‘Sunny’ went an extra mile to ensure our needs were well met by arranging for our tours, cars massage etc. I really want to give her a lot of credit for she is great with all her guests and will do everything she can to make their stay a good one. Coco river resort, Sunny is an asset to your hotel and she has done a good job at least enabling us to leave Hoi An with a smile on our face. Thank you Sunny for all your help during our stay there.
Stayed 4 nights in Dec 2018
Response from Ethan Nguyen (Mr) Front Office Manager on Dec 28, 2018
Dear Kris, Many thanks for voting us as:" home away from home". Sunny & Our "Coco" TEAM felt very encouraged & motivated with your very Excellent reviews us on the Expedia. We trust that other travelers will find your comments helpful when looking for an appropriate accommodation in Hoian. We do hope to see you again in the near future and we appreciate you taking the time to share your experiences on social media.

10/10 Excellent

Andy, Busan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Helpful staff. Good shuttle into town and to the beach.
Stayed 4 nights in Oct 2018
Response from Ethan(Mr.) - Front Office Manager on Nov 6, 2018
Thank you for taking the time to share such a great comment on Expedia about your recent stay with us. It’s very heartwarming for us to know that you felt absolutely satisfied with our attentive staff. We look forward to welcoming you back to the hotel in the near future

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to explore Hoi An
We stayed at this hotel and had a wonderful time. Although it is not a mega-resort like some of those near DaNang, it has all the needed amenities. Around the hotel there is not a lot available to eat short of the hotel's restaurant. We spent most days at An Bang beach or Hoi An. The hotel shuttle offer free drop off or pick-up. If you miss the shuttle, it is only a 10 min. ride to Hoi An. the hotel staff were very helpful. Ted and Jenna provided suggestions for things to do and places to eat. They also arranged an out-of -this world day tour for us including bamboo boat ride, a private cooking class, My Son sanctuary, and an evening ride to Hoi An. Ethan, Steve, Fiona, Kevin, and Sunny were always helpful, friendly to our children, and they always tried their best to help with our requests. Peter was one of the shuttle driver that took us to Hoi An many times day and night. Our kids loved the place and highly recommend it. You cannot stay within Coco River resort during your stay but you will have to go out to see Vietnam and meet its wonderful and friendly people!
Stayed 7 nights in Sep 2018
Response from Ethan (Mr) Front Office Manager on Oct 17, 2018
Dear Writer, On behalf of the whole team of Hoian Coco River Resort & Spa.I would like to thank you for sharing your lovely experience with us and other Expedia users! To hear words like yours is definitely a motivation for the Hotel’s team to move forward in improving and developing the services to our guests. We are very proud to know that you had such a great experience thanks to our team. It was a true pleasure to have you and your family staying with us for your holiday and hope many others will find your review inspiring. Once again, thank you. We look forward to welcoming you back soon. Warmest regards,

8/10 Good

ANTONIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ethan(Mr.) - Front Office Manager on Dec 5, 2018
On behalf of the whole team of Hoian Coco River Resort & Spa, I would like to thank you very much for taking the time to share your experience with us . We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and our good breakfast. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These positive comments will help us with our continuing effort to improve the service quality. Hoping to have the chance to welcome you back soon. I wish you a very nice time.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2017
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest Greeting from Hoian Coco River Resort & Spa ! Thank you for taking the time to share such a great comment about your recent stay with us. It’s very heartwarming for us to know that you felt absolutely satisfied with our attentive staff. We look forward to welcoming you back to the hotel in the near future

10/10 Excellent

lecam73, Bendigo, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
We stayed at the Hoi An Coco River Resort & Spa for 4 nights in mid September 2017. It was great. We were upgraded to a Pool & River View room on the 3rd floor, it was quite, clean and had a great view from our balcony. We had a problem with locking our door and they fixed it within 10 minutes of letting them know. We ate at the flouting restaurant a couple of times during our stay, the Food & Beverage Manager Mr. Khanh and Barman Thinh and staff where so helpful and the food was fantastic. The Resort Manager Vinh introduced himself to us when we arrived and could not have been more helpful. The Pool is so warm and clean, we used at least twice every day. The shuttle bus into town was so helpful & and we just got an Uber back to the resort when we wanted, for 50,000 VND = $2.95 AUD GREAT PLACE TO STAY & RELAX - Far enough away from the hustle & bustle, but still close enough.
Stayed 4 nights in Sep 2017
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
I would like to thank you very much for having chosen the Hoian Coco River Resort & Spa and for publishing such inspiring and motivating words, which will help us with our continuing effort to improve the services quality for our guests. We are so happy to see that you have enjoyed our great room, our food and our fantastic staff, I will share your words with them. Once again, thank you. We are waiting for your next visit to Hoian!

10/10 Excellent

Tracy, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and Well Positioned Boutique Hotel
Loved this place! If you are after a boutique, peaceful and relaxing environment this is the place to come. It has a fantastic restaurant situated right on the river with lovely views. The food was great! Would recommend the Cooking Lesson they run there. A free shuttle runs from the front door to Hoi An Old Town and to the Beach at regular times throughout the day which made staying 3kms out of town the best of both worlds. The Manager Vinny and all the staff were so friendly and helpful. The rooms were huge, very clean and well equipped. My only complaint would be that the beds are very hard (but that was the only issue we had). The swimming pool was great and very inviting at 6am when it was 25 degrees! The massages and facials at the on site spa were amazing and very well priced.
Stayed 5 nights in Aug 2017
Response from Jenny on Sep 9, 2017
Dear Ms. Tracy, We at Hoi An Coco River Resort & Spa thank you for your great review. We appreciate your patronage, and we are happy to know that our hotel surpassed your expectations during your recent vacation in Hoian. We hope to have the opportunity to see and serve you again. Warmest regards,

10/10 Excellent

Daryl, Bendigo , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical Paradise
The resort is set away from Hoi An , just a 15 minute shuttle ride away . Rooms are well spaced to give you reasonable privacy , the pool is the main feature with the restaurant eye catching views over the river , a very relaxing atmosphere . If you had children they are catered for with a play room with staff to look after them . Meals at restaurant are first class and very friendly staff , all in all a very relaxing stay.
Stayed 13 nights in Jul 2017
Response from Jenny on Aug 25, 2017
Dear Ms./Mr., Thank you so much for your interest in our hotel. Your feedback is so helpfull. Our staff will be happy when getting this email. Hope you spend your time to stay with us in the future. Lovely day to you! Jenny

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at reasonable price
The staff were brilliant and nothing was too much effort. The shuttle service was handy and the pool/garden surrounds lovely. The only down side was that nothing was within walking distance. This however wasn't an issue due to the shuttle and low taxi cost (between 60-100 dong one-way to the city or beach).
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
I would like to thank you very much for having chosen the Hoian Coco River Resort & Spa and for publishing such inspiring and motivating words, which will help us with our continuing effort to improve the services quality for our guests. We are so happy to see that you have enjoyed our great room, our food and our fantastic staff, I will share your words with them. Once again, thank you. We are waiting for your next visit to Hoian!

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful relaxing hotel
Very helpful staff, large rooms, good breakfast. Shuttle bus to town and beach the only downside is there is nothing else close if you dont want to go into Hoi An although why wouldn't you!
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Thumbs Up
Nothing left to be desired... The attentiveness of staff (from the moment of reservation all the way through check-out), the room, the facility, breakfast.... ...Just everything - highly recommend!
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

8/10 Good

LJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the staff, room, pool and location. We had a great time with the free bicycle rental.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Resort on the River!
This is a lovely resort in a peaceful area. Don't worry about the distance to Hoi An, the hotel has a free shuttle to take you there. The restaurant on the river was very peaceful - a great place to enjoy a quiet and delicious breakfast. The room was large and the bathroom/shower room fabulous. We would definitely stay there again.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

6/10 Okay

Shine, Korea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and view but humid
hotel has nice view and restaurant. staff is helpful and kind. hotel is little bit far from ancient village but shuttle bus takes you to town(also taxi is cheap) but bed is quite hard to keep long sleep and humid. huge bathtub makes long time to fill up the water.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Rained a lot but still had a great time free shuttles to and from town were awesome
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

8/10 Good

Madam foodie, Aussie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice clean room, mattress on bed a bit hard. The grounds and the pool are lovely, the stuff very friendly and helpful but some of the reception stuff could do with basic English course. The resort is very relaxing except on weekends when it is usually full with families and it gets very noisy (specially around the swimming pool). Other times is was perfect and quiet. The shuttle bus to the beach and the old town is very convenient and we used it every day. There are no eateries in walking distance, the resort restaurant is nice enough but slightly pricey comparing to elsewhere. When the renovations are done and the second restaurant and the massage hut are finished it will improve the resort. All in all, we had a nice relaxing holiday.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

8/10 Good

Youngson, Hanoi

Liked: Cleanliness, staff & service
Simple hotel
It was simple. Not as luxury hotel, not to near the city. But very quiet and chip. One of bad thing is the room wasn't separat to shower room. Just have a curtain.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

8/10 Good

Verified traveler

Liked: Staff & service
Small charming resort
Free pickup and spa was great value for money. However hotels conditions need to be improved especially the room conditions.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

8/10 Good

Tim, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good relaxing spot
Great place for a relaxed stay - pool, lovely breakfast, friendly staff, good shuttle service into town. Free bikes but very few and not allowed to prebook so hard to plan the day.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

10/10 Excellent

Leila, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique luxury hotel, riverside Hoi An!
We had such a fantastic stay at Hoi An Coco River Resort! We chose the hotel based on the images online, the previous reviews, and the location. We appreciated that the hotel was riverside and not directly in town, giving a bit more sanctuary and nature surrounding. The staff were gracious and helpful, at all times. Lovely welcome drink upon arrival, beautiful grounds, room was exactly what we wanted, and having both the pool and river access made it perfect. We were well taken care of by Thuy, who helped us non-stop while looking for restaurants and recommendations during our stay! She personally made sure we were comfortable and taken care of. The restaurant breakfast was also excellent and served riverside. This was our favorite hotel during the entire trip to Vietnam. Thanks so much for taking such fantastic care of us!
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!!
Staff were so friendly especially thuy she was great We will definitely be back
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel out of town
Absolutley loved this place for value and pleasure. Quiet location on the river, 10 minutes by car out of town. The rooms were a lovely combination of traditionl decor with modern comforts. The swimming pool was lovely. Staff were very kind and helpful, and a courtesy bus in and out of central Hoi An was provided several times per day. Breakfast was served in the riverfont restuarant with a gorgouse view.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

8/10 Good

Manda, UK

Liked: Cleanliness, property conditions & facilities
A mixed bag
The hotel is beautifully situated on the river a few kms out of Hoi An and therefore is quiet and peaceful but you don't feel isolated as there is a very efficient shuttle bus plus bicycles which are free of charge. The swimming pool and grounds are lovely. Food at the hotel is good with the exception of breakfast which was limited and, what should have been hot, was frequently cold. The room, whilst looking very welcoming, has quite hard beds and if you are someone who likes a darkened room to sleep in, then this is not the place for you as the open plan bathroom has windows with no blinds or curtains. Staff on the whole were helpful with the exception of one who told us we could hire a scooter from the hotel, you can't, and the rental place opposite had none available so we had to make an extra trip into the centre to rent one. Whilst this wasn't really a problem,I do think staff should give guests correct information; the same receptionist failed to change our airport transfer.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

10/10 Excellent

CJW, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, so pretty
The photos online didn't actually do this place any justice- it was absolutely gorgeous. Rooms a good size and decorated very tastefully, good pool and breakfast by the river. The only think to be aware of is that the place is a little way out of town from Hoi An itself. However, this suited me perfectly as it was midway between town and beach, and they had both a well timed, free, shuttle bus service to each, as well as bicycles you could borrow for the day. I found cycling around the countryside nearby was a joy and the roads were very quiet. I would definitely go back.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

10/10 Excellent

Jo, Ho Chi Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful escape
This is a lovely hotel - set around a lush pool area, the rooms are elegant, spacious and comfortable. The bathroom is open (could be an issue if you're just staying with a friend!) although there is a curtain you could pull across for privacy. The staff are helpful and attentive. There is a regular shuttle into town or you can cycle using the free bicycles. There is also a shuttle to the beach. It's about 3-4 km from either. It's a lovely bike ride - through the rice fields - beautiful. The gym at the hotel isn't well equipped and the breakfast was a little disappointing; no variation for the 5 days we stayed and little choice.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

10/10 Excellent

Jo, Ho Chi Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very peaceful, beautiful place
An excellent hotel, tucked away by the river. It's about 4km from hoi an town but the hotel has a regular shuttle or you can ride in on the free bicycles. The staff are incredibly helpful and courteous. The rooms are spacious and very tastefully decorated with lots of room. The bathroom was great. The hotel's gym however is not really a gym. The breakfast at the hotel was a little disappointing and didn't vary at all for the 5 days I stayed here. The daily fresh towels being delivered in person along with a story about Vietnamese culture was a lovely touch.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

10/10 Excellent

Steve, Campbelltown, NSW , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great effort by a great staff
Very good, wold return, AAA+ for the friendliness and attentiveness. The breakfast needs a little work, but beside that, every part of it is worth it. People complain about the distance it is from town, but this adds to the charm, they have a free regular shuttle and they offer free bicycles. My daughter and son (12 and 9) who NEVER ride anywhere, easily negotiated the ride to the town and through to the towns edge. Love Vietnam. Loved Hoi An.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
We are delighted to hear that your recent stay with us was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words about our Hotel. It is wonderful to read your comments about our nice rooms and good foods. We hope to have the pleasure of welcoming you back to Hoian Coco Rievr Resort & Spa soon again.

10/10 Excellent

KB, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful stay
I would highly reccommend this resort and spa, the facilities are highly luxurious, the setting absolutely idylic and we just a wonderful, relaxing stay. Yes the location is a little bit out of Hoi An, but the free shuttle bus is brilliant and it takes about 15 minutes to get from the hotel to Hoi An centre.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

8/10 Good

Laurie, Denver

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel on river, far from town
This hotel was a very mixed bag. It was on a scenic river, had a very pretty pool and yard, beautifully designed rooms. The breakfast buffet was very good and the restaurant in general had good food and reasonable prices. BUT it was very far from town and beach, not really walkable to anywhere. And the staff seemed not to know English well. When we arrived we were told the river view suite for which we had pre paid, was not available. When I insisted, a room was magically available. Every time we spoke to the front desk there was an attempt to upsell, or to direct us to a particular store, taxi company. A clerk even tried to get us not to go to a beach that had been recommended because he wanted us to go to a restaurant on another beach.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

10/10 Excellent

Maddy & Joe, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel, didn't want to leave!
This hotel is lovely - our room was huge with a comfy bed and spacious bathtub. Great selection at breakfast - loads of fresh fruit, omelettes made to order and freshly baked pastries. A bit out of the way, but actually we preferred not being in middle of Hoi An as it's quite touristy. The hotel give you push bikes and it took about 15mins to cycle into the centre, and we also hired a motorbike one day. A quiet and luxurious haven!
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene location, feel part of a Vietnamese village
we truly enjoyed our stay and are planning on coming back. The staff was extremely friendly and helpful. We loved the fact that it was a few minutes away from the craziness of downtown Hoi An yet close enough to bike or take a 4 dollar cab ride into town. The resort is beautifully set up, with loads of flowers and butterflies everywhere. Also, just a few miles away from Cua Dai Beach.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

6/10 Okay

Verified traveler

Liked: Cleanliness
To recommend or not to recommend?? not sure
Dont want to too unfair as this place was the only non resorty type place we stayed at in Vietnam. damp miserable weather didnt help as first impression was a little disappointing but it is only 3star.. cleanliness was good and rooms were good altho we booked the 'best' room and it was just a lot of space not used well so a waste of the extra cost althho not too pricey. a normal room would probably be ok. pool is nice in good weather. restaurant just functional, food mediocre and service is difficult.. staff mostly cant speak or understand English so v difficult to communicate esp if you need to knw details of the food! not many veggie options. I understnd the language barrier but a waiter should at least know the basics and what the food on the menu is. They also advertise another restaurant above reception which was non existent and the bar was never open although it wasnt appealing at all really... the seating is also all very uncomfortable so nowhere to really chill if stuck indoors due to rain apart from the bed! This place is also 4km out of town which in good weather would be ok to cycle etc and they do have a good shuttle service to and from town. I dont know whether to recommend or not... as i dont have another similar one in the area to compare to... but generally ok. Most bizarre thing is that the comments in the visitor's book are all excellent so not sure if i'm just really fussy... its personal i guess.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

8/10 Good

dominique

Liked: Cleanliness, staff & service, room comfort
holiday in Vietnam
tours through hotel just too expensive. room was spotless and the reception girls are wonderful very pleasant to deal with and looked after us the food for dinner and lunch options was very limited and not the quality you would expect. Housemaids excellent and friendly, Driver excellent. Remote location but ok if you like to get away or like going by bike to beach or shopping
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

10/10 Excellent

Phantom, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Oasis
This is a very quiet and comfortable hotel. The cleanliness and upkeep of the hotel was first class and i have stayed in better rated hotels that are inferior to this hotel. Ancient House River is a 20 minute bike ride from town and about 15 minutes to the coast beaches and if you are not that energetic the free bus shuttle was very handy. I am amazed that people would pick fault with this hotel. The Manager, Mihn went out of his way to make all welcome and ensure that my stay was enjoyable.
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supurb Hotel in Great Location.
The Staff were amazing, helpful, kind and always smiling. Pool was lovely and clean, room was spacious and well presented. Breakfast was nice including the standard of the western food, although we try to avoid western food on holidays. Free Shuttle bus and bicycles were very handy. Pros: Staff, room amenities,pool and location of hotel. Cons: pool deck could use a little attention but this is no reason not to stay here. An excellent experience in Hoi An. An amazing city...
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A chance to relax on the river in the country
Very pleasant staff,helpful and courteous.SHuttle service into HOi An convenient and taxis easy to access for four dollars.Breakfast was good with lots of variety.Enjoyed use of free bikes for traveling to the beach and pool and covered river deck were both very nice.Would gladly stay at ancient house river no.2 again(on bathe river)
Response from Ethan(Mr.)-front office manager on Dec 5, 2018
Warmest greeting from Hoian Coco River Resort & Spa! It always gives us great pleasure knowing that you have enjoyed your stay and that you have mentioned not only our Excellent Room but also the Wonderful Service of the hotel. The our team is extremely happy. Thank you also for taking the time to share this on social media and I do hope that you will comeback.