Serves dinner and happy hour

Reviews of DoubleTree by Hilton Holland

4 out of 5
DoubleTree by Hilton Holland
650 E 24th St, Holland, MI

Reviews

7.2

Good

Rating 10 - Excellent. 267 out of 1000 reviews" "
Rating 8 - Good. 295 out of 1000 reviews" "
Rating 6 - Okay. 214 out of 1000 reviews" "
Rating 4 - Poor. 131 out of 1000 reviews" "
Rating 2 - Terrible. 93 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Pool not heated, no usb ports in the room. Layout very strange, only one elevator could be used to get to room even though there were multiple elevators.
Stayed 3 nights in May 2024

6/10 Okay

Ruthie

Traveled with family
Liked: Staff & service, amenities
Nice hotel for the money. Good breakfast, although eggs were undercooked second morning. Wish they had a waffle maker. A few minor hick ups: ants In the room, cloudy water in the room with way too many chemicals, both times I approached the desk I had to wait awhile for someone to be there, during daytime, soap ran out in the shower but no one filled the bottles, needs renovations, bathroom door with broken wood parts showing. Needs some work but I wasn’t expecting much more for that money. No major inconveniences.
Stayed 2 nights in May 2024
Response from Manager on May 13, 2024
Hello Ruthie,Thank you for your feedback. We appreciate your positive comments on the value and breakfast. We are sorry to hear about the concerns regarding the eggs, room cleanliness, and service timing. Rest assured, we continuously strive to improve our facilities and services based on guest input. Your remarks will be shared with the relevant departments for their review and attention.

6/10 Okay

Robert

Traveled with group
No response
Stayed 2 nights in May 2024
Response from Manager on May 11, 2024
Hello Robert,We appreciate your feedback and apologize for any inconveniences during your stay. We encourage you to reach out to our management team directly to address any concerns you may have further. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lynne, Alsip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds. Clean bathroom. Nice pillows. Pool. Only problem was hard to control air temperature, very inconsistent.
Stayed 3 nights in May 2024
Response from Manager on May 10, 2024
Hello Lynne,Thank you for sharing your feedback with us. We're delighted to hear you enjoyed our comfortable beds and clean amenities. We apologize for any inconvenience you experienced with the air temperature control and appreciate you bringing this to our attention. Your comments will be shared with our team for review and improvement.

6/10 Okay

Lisa

Business traveler
Disliked: Property conditions & facilities
There was mold all through the bathroom door, water leaked out from the tub, there was dirt in the bed sheets, open soap container in the wastebasket but no soap for me to use. Looked like someone had been in the room or that it was not fully cleaned after the prior stay. Curtains were also broken on the one side so hard to close when you are on first floor and there is a sidewalk right outside your window.
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Lisa, We value your feedback and apologize for any inconvenience you experienced during your stay. We encourage guests to report any concerns directly to our management team for immediate attention. We appreciate you bringing these issues to our attention and will work towards ensuring a more satisfactory experience for future guests.

10/10 Excellent

Kalli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in May 2024
Response from Manager on May 7, 2024
Hello Kalli,We are pleased to hear that you had a positive experience during your stay with us. Our team works hard to ensure all our guests have a comfortable and enjoyable visit. Should you have any further feedback or if there is anything we can assist with, please don't hesitate to get in touch.

10/10 Excellent

wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Indoor pool for year round use. Large parking and accesible building entrance from your car.
Stayed 3 nights in Apr 2024
Response from Manager on May 7, 2024
Hello wilson,We are delighted that you enjoyed our indoor pool for year-round relaxation and our convenient parking with accessible building entrances. Your comfort and satisfaction are our top priority, and we are delighted that we could meet your expectations during your stay with us.

10/10 Excellent

Tyrone

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Tyrone,We appreciate your recommendation and are delighted to hear that you enjoyed your stay with us. Your positive feedback is invaluable to us, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Jennifer

Traveled with family
Liked: Property conditions & facilities
Close to downtown but not close enough to walk. Loved this location, room was spacious and clean. Staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Jennifer,We appreciate your positive feedback regarding our spacious and clean rooms and friendly staff. While we are not within walking distance to downtown, we are glad you enjoyed our location. Thank you for choosing to stay with us.

6/10 Okay

Brittney

Liked: Staff & service
Disliked: Property conditions & facilities
Some things around the room could be updated. A/C unit, lamps etc. in addition the bed was so uncomfortable. However, the hotel was safe and the staff was incredible!
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Brittney,Thank you for sharing your feedback with us. We appreciate your kind words about our safe environment and exceptional staff. We value your input regarding the room amenities and will share your comments with the team for future enhancements. Your insights are truly valuable to us.

10/10 Excellent

KELLY

Stayed 1 night in Apr 2024
Response from Manager on May 13, 2024
Hello KELLY,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

2/10 Terrible

Ana

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Staff rude and disrespectful. Outdated and room was not cleaned properly. Bed sheets were not neatly on the bed and we found snacks in the sofa bed that were left over from previous guest.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Ana, We appreciate you sharing your feedback with us. We take all guest concerns seriously and will address these issues with our team to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

8/10 Good

Beth

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a bit dated, but perfect for a night after traveling. Quiet, cozy beds. Nice staff.
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Beth,We're delighted to hear you found our hotel to be a peaceful respite after your travels and enjoyed our comfortable beds and friendly team. Your feedback is valuable to us as we continue to enhance our guest experience. We appreciate your kind words and hope to welcome you back in the future for another relaxing stay.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & quiet - excellent stay.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Stacy,We are thrilled to hear that you had a wonderful experience with us! Our team takes pride in providing a clean and tranquil environment for all our guests to enjoy. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Valentino

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Valentino,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
The pool facilities were incredible!!
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Philip,We are delighted to hear that you enjoyed our pool facilities during your stay. Our team works hard to provide a wonderful experience for all our guests. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable visit!

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and great pool. Service was great snd staff very helpful.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Karen, We are delighted to hear that you enjoyed our hotel and pool facilities. Our team always strives to provide excellent service to all our guests. If you have any further feedback or need assistance, please feel free to reach out to our management team directly.

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay. The hot tub did not really work well.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Laurie,We appreciate you sharing your experience with us. Your feedback regarding the hot tub is valuable, and we will address it with our team to ensure a more pleasant stay. Thank you for staying at our hotel, and we hope to welcome you back soon.

10/10 Excellent

KELLY

Prompt and curteous front desk. Clean rooms Nice stay!
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello KELLY,We are delighted to hear that you had a pleasant experience with our front desk team and enjoyed our clean rooms during your stay. We strive to provide excellent service to all our guests. If you ever decide to stay with us again, we look forward to welcoming you back.

6/10 Okay

aaron

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
This would have been a good stay, but the hotel allows children to be in the pool and hot tub right up until it closes at 11pm - we were unable to use the hot tub because of children literally cannon balling into it. Very very loud, running around and screaming and hotel did nothing about it. Our room faced the pool, so this was bothersome. Staff even apologized in advance for the noise of the kids but continued to do nothing about it.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello aaron,Thank you for sharing your feedback with us. We're sorry to hear that your stay was impacted by noise from the pool area. Rest assured, we value all guest feedback and will share your comments with our team for future improvements. We strive to provide a comfortable environment for all guests to enjoy their stay.

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Anthony,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. It was a pleasure having you as our guest, and we hope to welcome you back soon for another exceptional stay.

6/10 Okay

Don

Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Don, We're sorry to hear that your experience with us was not perfect. We value guest feedback and encourage you to reach out to us directly so we can address any issues you encountered during your stay. We always strive to improve and provide the best possible experience for our guests.

6/10 Okay

Mindy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and service was good the only thing is the pool was very cold and the hot tub didn't work right and we were looking forward to the hot tub.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Mindy, Thank you for sharing your experience with us. We're glad to hear that you enjoyed your room and the service provided. We apologize for any inconvenience caused by the temperature of the pool and the issues with the hot tub. We appreciate your feedback and will share it with our team for improvement.

10/10 Excellent

Daleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and Jennifer was great.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Daleen,Thank you for your positive feedback! We're thrilled to hear that you had a pleasant stay and that Jennifer provided great service. We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Randy

All is good
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello Randy,Thank you for sharing your feedback! We're thrilled to hear that everything was to your satisfaction during your stay with us. We hope to have the opportunity to welcome you back in the future.

8/10 Good

bongjae

Business traveler
The toilet flushes out. It was painful.
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello bongjae,We apologize for any inconvenience you experienced with the toilet flush. Your feedback is valuable to us and we will ensure that the necessary steps are taken to address the issue. Thank you for bringing this to our attention.

8/10 Good

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
opportunities to improve in snow removal in parkin lot
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Henry,Thank you for sharing your feedback regarding the snow removal in our parking lot. We appreciate your input and will certainly look into ways to improve this aspect of our service. Your comments are valuable to us as we strive to provide a pleasant experience for all our guests.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Dear Guest, We appreciate you choosing our hotel for your stay. We value your feedback and would love to hear more about your experience. Please reach out to us directly so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future for an improved stay.

8/10 Good

Julie

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Julie,Thank you for choosing our hotel for your stay! We hope you had a pleasant experience with us. If there is anything more we could have done to make your stay even better, please don't hesitate to reach out to us directly. We value your feedback and would love to welcome you back in the future.

6/10 Okay

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
The shower in my room was terrible, it took literally 5 min to get hot water. Majority of the ice machines were broken, had to go to different floors for ice. Hot tub was broken, several guests complained about the same thing, room was average at best, facilities need an update. Staff @ the property were excellent
Stayed 10 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Martin, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the shower's hot water supply and the availability of ice machines. We appreciate your understanding as we work to address these issues. While the hot tub was temporarily out of service, we regret any disappointment this may have caused. Our dedicated staff appreciates your compliments. We value your input and hope to welcome you back for a more satisfactory experience in the future.

4/10 Poor

john

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water!
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello john, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. Next time, please contact our front desk immediately so we can address the issue promptly. We appreciate your feedback and hope to welcome you back for a much more enjoyable stay.

10/10 Excellent

Nanon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool, hot tub & restaurant were awesome, on top of very friendly & helpful staff! Can't wait to come back!
Response from Manager on Dec 23, 2023
Hello Nanon,Thank you for your kind words! We're delighted to hear that you enjoyed our pool, hot tub, and restaurant. Our team takes pride in providing friendly and helpful service. We look forward to welcoming you back in the future!

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness
Bed and sheets had stains
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Karen,Thank you for bringing this to our attention. We are sorry to hear about your experience with the stains on the bed and sheets during your stay. Our housekeeping team prides themselves on maintaining a high standard of cleanliness, and we apologize for any oversight. We appreciate your feedback as it helps us improve our services for future guests.

6/10 Okay

Katelyn

Traveled with family
Liked: Staff & service
Staff was very friendly at check in. Unfortunately, the room was not what we were expecting. Visible patches in walls/door. Bathroom grout needed a good clean.
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello Katelyn, Thank you for choosing our hotel for your stay. We appreciate your kind words about our friendly staff. We apologize for any inconvenience you experienced with the condition of your room. We strive to maintain high standards of cleanliness and will address the issues you mentioned with our team. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Paul

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
There was an issue with gnats in my room. Bought insect spray to get rid of some of them.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 11, 2023
Hello Paul, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the presence of gnats in your room. We appreciate your effort in taking care of the issue temporarily. Our team will address this matter to ensure a comfortable stay for our future guests.

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and checking in
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Christopher, Thank you for sharing your positive experience with our parking facilities and check-in process. We strive to provide a hassle-free arrival for our guests, and it's great to hear that we met your expectations. Should you have any future travel plans, we would be delighted to welcome you back to our hotel.

8/10 Good

Irene

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Manager on Dec 7, 2023
Hello Irene,Thank you for choosing our hotel for your stay! We appreciate your rating and are glad to hear that you had a positive experience. If you have any further comments or feedback, we encourage you to reach out to us directly so we can continue to improve our services. We hope to welcome you back again in the future for an even better stay!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Christopher,Thank you for your kind words about our staff. We pride ourselves on providing excellent service and ensuring our guests feel well taken care of during their stay.

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well mantained rooms
Stayed 1 night in Nov 2023
Response from doubletree hilton holland on Nov 20, 2023
Thank you for your kind words! I hope you enjoyed your stay with us and bring your biz back to us again. Enjoy your holiday!

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Jill,Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our team constantly strives to provide a positive experience for all our guests, and we regret that we fell short of your expectations. We encourage you to contact our management team directly so they can address your concerns personally. Thank you once again for bringing this to our attention.

2/10 Terrible

Kathy

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Misleading advertisement regarding pets.
Made reservations to stay over night after visiting family. Double tree Inn was advertised as pet friendly. Upon arrival front desk clerk informed me that absolutely no pets were allowed and not particularly helpful in finding another place to stay in her area. Now I am trying to get my $ back as I booked through Expedia and they won't refund us until they speak with Double Tree Inn and are unable to get anyone to answer their phone . Customer service???
Stayed 1 night in Nov 2023
Response from DoubleTree Hilton Holland on Nov 7, 2023
I am sorry but expedia has it wrong on there site! However, guest services DID in fact help you with finding two different Hilton properties the Home2 Suites and Hampton Inn are BOTH pet friendly hotels and I was the one to find them for you my dear. Please do not say you didn't get any kind of help because you did. Have a great day Kathy, your friendly guest service agent (Jennifer). However, Expedia has to call us directly. Which they probably haven't. And that is what you get for booking third party. Love and light!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello jose,Thank you for sharing your feedback with us. We appreciate your comments and would like to extend our apologies for any inconveniences you may have experienced during your stay. We value your input and will use it to improve our services for future guests. We hope to have the opportunity to welcome you back and provide you with a better experience.

4/10 Poor

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Amenities
The bed was very comfortable. For the price, breakfast should be included.
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello Jennifer, Thank you for sharing your feedback about the comfort of our beds. We appreciate your perspective on the breakfast offerings and please note that we are constantly evaluating our amenities to ensure a great value for all our guests. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.

8/10 Good

Darlene

Liked: Cleanliness, property conditions & facilities
The staff was amazing and the pool was warm
Stayed 2 nights in Nov 2023
Response from DoubleTree Hilton Holland on Nov 4, 2023
Thank you so very much for your kind words. We do appreciate your business.

6/10 Okay

Kathy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Mattress was terrible. Hurt my back. Almost asked for different room for 2nd night. No area tourist pamphlets availalbe. No Bible in room. 1st morning breakfast was cold, sausage hard, eggs and potato casserole empty. No hot water for tea. Definitely not worth the money. Lobby sitting area floor was dirty and needed swept. Will not stay at Doubletree Hilton again. I should have asked for partial refund. Stayed 2 night. On the plus side - the employees were pleasant.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Kathy, We apologize for the inconvenience caused with the mattress and breakfast experience. Your feedback is important to us and we will address these issues with our team. We appreciate your kind words about our employees and hope to have another chance to serve you better in the future.

6/10 Okay

Peter

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Peter,Thank you so much for your outstanding rating! We are thrilled that you enjoyed your stay with us and hope to welcome you back in the future.

6/10 Okay

Veronika

Traveled with partner
Disliked: Cleanliness
Very average property, aged finishes and furnishing. Bathroom in the room had toilet paper on the floor. No cookies were offered at check in.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Veronika, We apologize for any inconvenience caused. Our team will work on improving the conditions of the hotel. We appreciate your feedback and hope to serve you better in the future.

6/10 Okay

Melanie

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Melanie,Thank you for your exceptional rating! We strive to exceed expectations and provide the best possible experience for our guests. We look forward to welcoming you back soon!

4/10 Poor

MICHELE

Disliked: Staff & service
Disappointment after disappointment. Very dated. Staff needs more training. Too lengthy to detail.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello MICHELE ,We appreciate the time you've taken to give us your thoughtful review. It is our primary aim to give you a memorable experience and it is disheartening that we left a bad impression instead. It is always our goal to give you a 5-star experience and we apologize for failing to do so. We do hope you'll return and let us show you a far better experience.

4/10 Poor

Madonna

Traveled with partner, Traveled with family
The carpet in the hallways and elevator was very dirty. Called to ask to get in a little early, we were traveling 4 hours to get there, they said it would be highly unlikely. We were eventually able to get in a little early but I wouldn’t stay at this double tree again
Stayed 1 night in Oct 2023
Response from Doubletree hilton holland on Oct 8, 2023
I'm so sorry that you didnt have a good stay. We are improving the hotel little by little. I do hope you will change your mind next year. You will be able to see the changes then.