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Reviews of La Quinta Inn & Suites by Wyndham Hopkinsville

3 out of 5
La Quinta Inn & Suites by Wyndham Hopkinsville
345 Griffin Bell Dr, Hopkinsville, KY

Reviews

8.0

Very Good

Rating 10 - Excellent. 410 out of 1001 reviews" "
Rating 8 - Good. 299 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 89 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM Amber Brown on Apr 18, 2024
Thank you for your rating!

6/10 Okay

Geri

Traveled with partner
Liked: Staff & service, amenities
Staff very friendly. Breakfast good. We did find 3 roaches in the room. We have stayed there several times before and never had a problem.
Stayed 1 night in Apr 2024
Response from GM Amber Brown on Apr 16, 2024
Thank you for your feedback! I apologize for the inconvenience of issues with pest in the room we do have them come out and spray every month so we will get this room treated once they come out this week.

4/10 Poor

Douglas

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was no one at the front desk when we checked in; we had to wait 10 minutes for someone to arrive. The room did not seem well cleaned - there were still suds on the shower door (which didn’t close properly) indicating the bathroom wasn’t well cleaned after the previous guest. The lamp had a broken fixture. The bulb dangled from the socket. There were stains on the carpet and paint on the window. I don’t know for certain but I’m not convinced the sheets were fresh.
Stayed 1 night in Apr 2024
Response from GM Amber Brown on Apr 11, 2024
Please contact me directly at hotel to discuss further please.

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally good place to stay. Clean. Would prefer the sink inside the bathroom. Rooms could have better insulation, a lot of noise from neighboring rooms.
Stayed 1 night in Apr 2024
Response from GM Amber Brown on Apr 11, 2024
Thank you for your feedback! I apologize about any noise issues throughout the hotel.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff left cleaning product in the bathroom and a used coffee bag in the coffeemaker. The room appeared to be cleaned, but? The front desk staff was excellent. The morning breakfast staff, not so much.
Stayed 1 night in Apr 2024
Response from GM Amber on Apr 6, 2024
Thank you so much for your feedback! I apologize about any inconveniences with the room.

10/10 Excellent

britany

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, pet fee was affordable which is a big thing for my family.
Stayed 1 night in Mar 2024
Response from GM Amber Brown on Apr 1, 2024
Thank you for your feedback! We try to be reasonable about pet fee's as our pet's are family as well and should be able to travel with family.

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet was worn an had a staple sticking up. The phone or TV didn't work. We had a hard time to close the bathroom door.
Stayed 1 night in Mar 2024
Response from GM Amber Brown on Mar 29, 2024
I apologize for the inconvenience you had during your stay with us please contact me by phone to discuss the issues you had last night. I am currently going to check this out now to get this resolved in the room you were in also.

6/10 Okay

Sondra

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Needs updating and work inside on rooms
Stayed 2 nights in Mar 2024
Response from GM Amber Brown on Mar 26, 2024
Thank you for your feedback! We are replacing all flooring throughout the hotel this year and then will do furniture next year. I apologize for any inconvenience this may have caused you during your stay.

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to stay an extra night due to work. Very accommodable
Stayed 1 night in Mar 2024
Response from GM Amber Brown on Mar 15, 2024
Thank you so much for your feedback! We are pleased that we were able to accommodate you.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from GM Amber Brown on Mar 15, 2024
Thank you so much for your feedback! Our team is very pleased that you had a nice stay with us and hope to see you again in the near future!

6/10 Okay

Gary

Traveled with pets, Traveled with family
Liked: Cleanliness
Tiny bathroom vanity and narrow tub.
Stayed 1 night in Feb 2024
Response from GM Amber Brown on Mar 4, 2024
Thank you for your feedback! I apologize for any inconvenience you had during your stay.

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leftover takeout from the previous guest in the fridge, hairs in the tub, not cleaned well. Pool was closed with no explanation. Ice machine sounded like someone was constantly vacuuming. Staff was complaining about issues during check in, was loud in the back office most of the evening and some staff member was screaming on her phone telling her child to go to school during breakfast. Just pay more and stay somewhere else, the staff doesn't care and doesn't hide it
Stayed 1 night in Feb 2024
Response from GM Amber Brown on Feb 26, 2024
Thank you for your feedback! I apologize for the inconvenience you had during your stay and I am also looking into this and will get this issue fixed and this will not happen again as this is not okay at all. Again I apologize for any issues you had during your stay.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM Amber Brown on Feb 27, 2024
Thank you for your rating!

6/10 Okay

Cathlene

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The luggage carts duck. They seem to roll fine till uou put your luggage on and then they turn eith grest difficulty and are hatd to puch o. The carpet.
Stayed 1 night in Feb 2024
Response from GM Amber Brown on Feb 7, 2024
Yes, the luggage carts only have the front that wheels turn so just have to make sure your pushing the right side so the wheels can swivel.

10/10 Excellent

Charlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM Amber Brown on Jan 22, 2024
Thank you for your rating!

10/10 Excellent

Manuel

Stayed 1 night in Jan 2024
Response from GM Amber Brown on Jan 17, 2024
Thank you for your 5 star rating!

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM Amber Brown on Jan 12, 2024
Thank you for your rating!!!

10/10 Excellent

Herbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM Amber Brown on Jan 8, 2024
Thank you for your rating!

10/10 Excellent

Koteswara Rao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM Amber Brown on Jan 5, 2024
Thank you so much for your rating!

10/10 Excellent

BETTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM Amber Brown on Jan 8, 2024
Thank you so much for your 10 rating!

8/10 Good

Samuel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Jan 5, 2024
Thank you so much for your rating I see we could do somethings better and we will work on that thank you.

4/10 Poor

geoffrey

Disliked: Cleanliness, property conditions & facilities
Pool wasn’t available, hotel needed updating, rooms were pretty dirty.
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Jan 2, 2024
Thank you for your feedback! We are completely redoing the entire pool and a full inside remodel this year pool will be done this month.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Jan 2, 2024
Thank you for your rating!

4/10 Poor

Sharon

Traveled with partner, Traveled with pets
Rooms were very small. Bathrooms tiny! No counter space or hooks for towels. Basically outdated. Breakfast was disappointing. No eggs! Orange juice was awful! Selection was very limited. Had a horrible time finding the hotel! The directions on Expedia are not correct! It was not your typical LaQuinta.
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Dec 27, 2023
Thank you for your feedback! I apologize about any issues during your stay. We do have bigger rooms available such as the suites and double queen rooms that do have the big counters in the bathrooms. We are also doing a full inside remodel the beginning of next year should be done by April of 2024. I apologize if the eggs were gone when you went in for breakfast as I am sure they were cooking more but we have eggs,bacon,sausage, waffles, muffins, toast, bagels,yogurt, cereal, oatmeal packets and cups, apple and orange juice we have a variety of breakfast items.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Dec 26, 2023
Thank you for your rating!

10/10 Excellent

Clarence

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was extremely clean, including the bed and bathroom. The full breakfast was excellent. A quiet comfortable experience, which was just what I needed.
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Dec 26, 2023
Thank you so much for your feedback and rating! We are pleased to hear that you enjoyed your stay.

8/10 Good

Car

Stayed 1 night in Dec 2023
Response from GM Amber Brown on Jan 11, 2024
Thank you for your rating!

10/10 Excellent

Terry

Traveled with pets
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from GM Amber brown on Dec 20, 2023
Thank you for your rating!

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
.
Housekeeping did not clean our room one day
Stayed 3 nights in Dec 2023
Response from GM Amber Brown on Dec 19, 2023
I apologize that you did not have service during your stay there was a do not disturb sign in your door so that is why they did not come in.

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from GM Amber brown on Dec 18, 2023
Thank you for your rating!

4/10 Poor

Hannah

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff seemed understaffed and bothered by our presence. We requested an early check in and you would have thought we asked them to sacrifice their firstborn children. We routinely would come to front desk and no one would be there. Hotel itself was fine minus pool being closed and gym water being broken
Stayed 4 nights in Dec 2023
Response from GM Amber brown on Dec 18, 2023
Yes we have been short staffed and were sold out due to the tornado and could not do any early check ins due to having only two housekeepers so we did not do any early check ins but had the rooms ready by 3pm. We are replacing the pool in January just waiting on the material and plaster to come in.

2/10 Terrible

Arnold

They told me on the phone on the morning of my reservation that I could cancel my reservation at no charge, and then they charged me anyway!
Stayed 1 night in Dec 2023
Response from GM Amber brown on Dec 18, 2023
This was only authorized the morning of arrival, so you are just waiting for you bank to release the funds back into your account.

10/10 Excellent

Lynette

Stayed 1 night in Dec 2023
Response from GM Amber Brown on Jan 5, 2024
Thank you for your rating!

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay, staff was very nice and helpful, and the rooms were very clean. Super nice Inn we will be staying here again.
Stayed 1 night in Dec 2023
Response from Shelby Lewis, AGM on Dec 5, 2023
So glad to hear you enjoyed your stay and everything was nice and clean. We appreciate the feedback and hope to see you again soon.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM Amber Brown on Dec 5, 2023
Thank you so much for your feedback!

10/10 Excellent

Jocelyn

Liked: Property conditions & facilities
Response from GM Amber Brown on Dec 5, 2023
Thank you for your rating! We are pleased that you enjoyed your stay with us!

6/10 Okay

Amara

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpets are old and stained in the hall. The elevator seems like it wants to breakdown any second. The lobby stinks the breakfast was poor. I’d stay in comfort suites instead.
Stayed 1 night in Nov 2023
Response from GM Amber Brown on Nov 28, 2023
Thank you for your feedback! I apologize that you had issues during your stay. We will be doing a full inside remodel starting in January.

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from GM Amber brown on Dec 18, 2023
Thank you for your feedback!

10/10 Excellent

Joshua

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind employees good breakfast clean rooms definitely will stay there again
Stayed 1 night in Nov 2023
Response from GM Amber Brown on Nov 23, 2023
Thank you so much for your feedback! We are very pleased that you had a great stay and experience with us and we hope to see you again in the near future.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean, large parking lot, mostly quiet
Stayed 1 night in Nov 2023
Response from Shelby Lewis, AGM on Nov 20, 2023
thanks for taking the time and we appreciate your business and hope to see you again soon.

10/10 Excellent

Brittany

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing! Breakfast was good. Very comfortable beds
Stayed 1 night in Nov 2023
Response from Shelby Lewis, AGM on Nov 10, 2023
Thanks so much for taking the time to make such a great review, we appreciate it and look forward to you staying again.

4/10 Poor

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For the price this should have been a cleaner hotel. In addition the mattress in the room had a large dip in the middle which prevented a good night's sleep. The faucet in the shower was not properly attached and pulled loose from the wall when the shower actuator was pulled.
Stayed 1 night in Nov 2023
Response from GM Amber Brown on Nov 9, 2023
Thank you for your feedback! I have maintenace in room correcting all issues and we will also do a full inside remodel starting in January. Hopefully you give us another chance in the future to make your stay a great one.

6/10 Okay

Michelle

Business traveler, Traveled with family
Liked: Staff & service
Needs updating. Front staff was very nice.
Stayed 1 night in Oct 2023
Response from Shelby Lewis, AGM on Oct 30, 2023
Thanks for making this review, we appreciate all feedback and are working on improving the property and constantly updating things.

2/10 Terrible

Sangwey

Stayed 1 night in Oct 2023
Response from Shelby Lewis, AGM on Oct 30, 2023
Thanks for making this review, we appreciate all feedback, please don't hesitate to let us know how we could improve and make your next stay a 10/10

8/10 Good

loretta

Stayed 2 nights in Oct 2023
Response from Shelby Lewis, AGM on Oct 23, 2023
thanks for taking the time to make this review, we appreciate your business.

2/10 Terrible

David

Stayed 1 night in Oct 2023
Response from Shelby Lewis, AGM on Nov 6, 2023
I'm so sorry you didn't enjoy your stay here with us and hope to hear back how we can better improve and make things better for you and all other guests.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Shelby Lewis, AGM on Oct 16, 2023
Thank you very much for taking the time to make this review, we appreciate your feedback and hope to see you again soon.

8/10 Good

LeChrista

Traveled with group
Liked: Cleanliness, staff & service
Friendly staff.
Stayed 2 nights in Oct 2023
Response from GM Amber Brown on Oct 13, 2023
Thank you so much for your feedback!

4/10 Poor

Cheri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Doud's birthday trip
There were several of us. 3 rooms total. Each room had roaches. There was a woman checking out complaining about bugs and mold. She asked for the owners name but was told to look up the number for Wyndham.
Stayed 1 night in Oct 2023
Response from GM Amber Brown on Oct 10, 2023
Thank you for your feedback! I apologize for any inconveniences you had during your stay we do have pest control come out monthly and more if needed so I understand your frustration. Please reach out to me so we can discuss your concerns.

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Shelby Lewis, AGM on Oct 8, 2023
Thank you for taking the time out of your day to make this review, we appreciate all feedback.