Lobby
Check availability

Reviews of Wingate by Wyndham Arlington Heights

3 out of 5
Wingate by Wyndham Arlington Heights
2112 S Arlington Heights Rd, Arlington Heights, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 423 out of 1002 reviews" "
Rating 8 - Good. 307 out of 1002 reviews" "
Rating 6 - Okay. 124 out of 1002 reviews" "
Rating 4 - Poor. 66 out of 1002 reviews" "
Rating 2 - Terrible. 82 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Martha, Appleton

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very nice. The rooms were reasonably clean. The property itself is a bit run down. Our carpeting had patched up holes, my sister's room had a cracked sink, the bath towels are small, the furniture old and scratched. We saw the outside walls were getting replastered; hopefully they will start to redo the interior soon.
Stayed 2 nights in Apr 2024
Response from Management on Apr 24, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

6/10 Okay

JOHN

Liked: Staff & service
Disliked: Property conditions & facilities
bathroom in bad condition, bathtub needs replacing.
Stayed 5 nights in Apr 2024
Response from Management on Apr 12, 2024
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

10/10 Excellent

Toya

Liked: Amenities
Check in was good and hotel was nice.
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thank you for taking the time to leave your comments. We are glad you enjoyed your stay.

8/10 Good

Hitomi, Torrance

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I want a few more amenities in a room.
Stayed 3 nights in Mar 2024
Response from Management on Mar 29, 2024
Thank you for your feedback. We apologize for any inconvenience. We hope to earn your business in the future by improving the guest experience.

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lots of renovations at time of stay. Entrance with poor presentation. Room clean and comfortable. Staff friendly
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you for taking the time to let us know how things went. We apologize for any inconvenience. We appreciate your stay.

10/10 Excellent

Thiansay

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the location was very convenient and near the mitsuwa Japanese store
Response from Management on Mar 5, 2024
Thanks for letting us know how things went. We are glad you enjoyed your stay.

2/10 Terrible

Mary

Stayed 1 night in Feb 2024
Response from Management on Mar 20, 2024
Thanks for your feedback. We appreciate your business.

8/10 Good

Bridget

Traveled with partner
Entrance off he main road very narrow. Our room backed up to the elevator shaft and was a bit noisy.
Stayed 3 nights in Feb 2024
Response from Management on Feb 21, 2024
Thank you for taking the time to let us know how things went. We apologize for any inconvenience. We appreciate your stay.

6/10 Okay

julie

Traveled with family
Disliked: Property conditions & facilities
Breakfast didnt look very good. Outdated hotel. Blanket was ripped they did replace it but not sure how you csn make a bed with a 2' rip in the blacket. Towels were cleaned but stained. ( the one that goes on the floor of the bathroom) I would not stay again. However the staff was very nice and pleasent
Stayed 2 nights in Feb 2024
Response from Management on Feb 21, 2024
Thank you for taking the time to let us know how things went. We apologize for these issues. We appreciate your stay.

6/10 Okay

Alexis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 21, 2024
Thanks for your feedback. We appreciate your business.

8/10 Good

Ashley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area and location was great. They was doing room renovations to other rooms so when i was there durring the day it was pretty loud with power tools and men working. Also know that it is legal to smoke Marijuana in the state but didnt expect to smell it all through the hotel. For a non smoker it was not that pleasant. Rooms were very clean and the bed was so comfortable for a hotel though.
Stayed 3 nights in Feb 2024
Response from Management on Feb 21, 2024
Thank you for taking the time to let us know how things went. We appreciate your stay.

4/10 Poor

Toni

Traveled with partner
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 21, 2024
Thanks for your feedback. We appreciate your business.

4/10 Poor

Jenine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to our room and the bathroom was noticeably not cleaned and when we went to the bed there were obvious stains, like the sheets were never washed. We were able to get another room, but our stay was disappointing. I would not stay here again
Stayed 1 night in Feb 2024
Response from Management on Feb 15, 2024
Thank you for sharing your experience. We apologize for these issues and are working to improve.

4/10 Poor

melissa

Traveled with family
Disliked: Staff & service, property conditions & facilities
As long as you’re not in your room much, this is an ok place to stay. Check in and the staff are very underwhelming. The building is run down, the rooms drab, the decor is tired. My teenager and I stayed here while we visited friends, so we weren’t in the room much. The bed was fairly comfortable. No bedding for sofa pullout so had to go to front desk to get that. The walls are paper thin, so take your white noise machine or you will hear what your neighbor is thinking. It was fine. Won’t stay there again. But if you need a meh place to stay, this will fit the bill.
Stayed 2 nights in Feb 2024
Response from Management on Feb 15, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was spot on for our stay. The desk staff were attentive and friendly, and after I left a laptop bag in the room, I received a phone call that allowed me to return and pick up my bag. The housekeeping person who’d found my bag happened to be by the desk, and he said he was glad I was able to get my bag back. Wonderful!
Stayed 2 nights in Jan 2024
Response from Management on Feb 15, 2024
Thank you for taking the time to share your wonderful rating. We value your business and appreciate your choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Coach Mike

Traveled with group
The Front Desk Staff was Friendly & Helpful… The breakfast was good… But the Towels in the room were ‘Threadbare.’
Stayed 1 night in Jan 2024
Response from Management on Feb 15, 2024
We value these comments. We apologize for missing the opportunity to make your stay more enjoyable.

10/10 Excellent

Olha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Feb 15, 2024
Thank you for your feedback. We are happy that your stay was enjoyable.

10/10 Excellent

Zameer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Feb 15, 2024
It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to share your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Brian

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Feb 15, 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

8/10 Good

Tammy

Stayed 1 night in Jan 2024
Response from Management on Feb 15, 2024
Thank you for taking the time to let us know how things went. We appreciate your stay.

8/10 Good

Nicholas

Stayed 1 night in Jan 2024
Response from Management on Feb 15, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Brian

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast
Stayed 2 nights. Breakfast was late both mornings. First morning i had time to eat but it was cold. 2nd morning it was so late i had to pass.
Stayed 1 night in Jan 2024
Response from Management on Feb 15, 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 Terrible

DEEPAN

Stayed 1 night in Dec 2023
Response from Management on Feb 15, 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Feb 15, 2024
On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

8/10 Good

Makoto

Traveled with partner
Liked: Cleanliness, staff & service
Front employee was very friendly and kind.
Stayed 1 night in Dec 2023
Response from Management on Feb 15, 2024
On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

4/10 Poor

Patricia

Traveled with family
Pillows were like cement sacks. Mattress was very uncomfortable. Light on floor lamp was burned out.
Stayed 2 nights in Dec 2023
Response from Management on Feb 15, 2024
Thank you for taking the time to let us know how things went. We apologize for any inconvenience. We appreciate your stay.

6/10 Okay

Sandra

Stayed 3 nights in Dec 2023
Response from Management on Feb 15, 2024
Thanks for your feedback. We appreciate having the opportunity to serve you.

10/10 Excellent

Richard

Traveled with partner
Liked: Property conditions & facilities
Location is great, just one minute away from expressway. Staff friendly, clean rooms. Have stayed at this hotel twice
Stayed 5 nights in Dec 2023
Response from Management on Feb 15, 2024
Thank you for staying with us once more. We value your loyalty.

10/10 Excellent

Steve

Stayed 2 nights in Dec 2023
Response from Management on Feb 15, 2024
Thank you for your feedback. We are happy that your stay was enjoyable.

8/10 Good

Vandy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ivan

Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Stayed 2 nights in Dec 2023

8/10 Good

SHINICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Bev

Stayed 2 nights in Dec 2023

10/10 Excellent

KIRSTEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberley

All fine.
Stayed 2 nights in Nov 2023
Response from Management on Nov 30, 2023
Thank you for your feedback. We are happy that your stay was enjoyable.

10/10 Excellent

Savanah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing wrong with the stay was that our tv did work the entire time. We were fine about it bc there was a storm before we got there. But amazing stay!!
Stayed 1 night in Sep 2023
Response from Management on Nov 30, 2023
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from parman on Nov 29, 2023
Thank you for taking the time to share your opinion of your stay.

10/10 Excellent

Melvin

Traveled with family
Liked: Amenities
It was a very comfortable stay.
Stayed 1 night in Nov 2023
Response from Management on Nov 28, 2023
Thank you for your feedback. We are happy that your stay was enjoyable.

10/10 Excellent

Hanspeter

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 21, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Patricia

Stayed 3 nights in Nov 2023

2/10 Terrible

Jose

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Management on Nov 17, 2023
Thanks for your feedback. We appreciate your business.

10/10 Excellent

Hayoung, Ann Arbor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took a good rest in this hotel.
Stayed 1 night in Nov 2023
Response from Management on Nov 16, 2023
Thanks for your feedback. We appreciate your business.

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was uniquely surprised by this hotel and experience. Staff was friendly and the room was great. Very clean and safe. I enjoyed my stay and would return should my business adventures put me back in that area.
Stayed 1 night in Nov 2023
Response from Management on Nov 16, 2023
Thanks for letting us know how things went. We are glad you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Damon

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Real nice ya'll. Very quiet and good breakfast. Nice team also. will return.
Stayed 1 night in Nov 2023
Response from Management on Nov 16, 2023
On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Parman on Nov 11, 2023
Thank you for sharing your experience with us

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from parman on Nov 9, 2023
thank you we are glad you enjoyed your stay

8/10 Good

Richard

Stayed 2 nights in Nov 2023
Response from Management on Nov 28, 2023
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.